Rated 3.9 out of 5 by 434
reviewers.
Rated 5 out of 5 by DON43 Great stay
We approached this stay with some trepidation since our previous stay had been less than satisfactory. We need not have worried. Once we got over the initial surprise of being told that I had booked two rooms (I had not but we had been upgraded to a suite which had two room numbers), the stay was excellent. The preferred suite upgrade was outstanding. My wife loved the bed and said that this was the best sleep she had had in quite some time. We used few of the facilities but both evenings we had dinner in the lobby bar area. Great food and the service from Patrick was outstanding. There was a delay at check out (even in the Elite line) but the Concierge got me checked out and a printed receipt in a very short time. We look forward to our next stay.
May 20, 2013
Rated 5 out of 5 by Kenn Games room
When my younger son visited the games room he was bit disappointed to see the x box was locked. He looked around to find some help and no one was around.
May 21, 2013
Rated 3 out of 5 by Deb1956 In the big city
the hotel was clean and the staff helpful. I found the pillows so soft they needed to be stacked to be comfortable. The bathroom was so small that when you sat on the toilet, the door was between your knees. The heating unit was directly above the bed,which made it very loud and kept waking me up.
Small issues, but they impacted my stay.
Non the less, a nice hotel
May 20, 2013
Rated 3 out of 5 by RBD1914 Beautiful Facility, Friendly Staff, But Disappointed
Was courteously greeted by all, staff, given good directions to parking upon arrival. Very customer service oriented hotel.
Upon opening room, found litter on balcony, huge wrinkle in carpet that was a trip hazard. Bathtub had number of stains from careless cleaning that could simply have been wiped off. Many marks on walls, both in room and in hallway . . elevators had many smudges and water stains that could have been easily cleaned up on daily basis.
Breakfast delivery order card was used by previous occupant and left there . . . .the housekeeping staff obviously didn't check it.
In summary, great hotel and nice staff, but no attention to the details that make a hotel stand out.
Although I am not generally overly particular in the area of hotel room cleanliness, it was so obviously under par that I have to agree with my spouse the the room was less than "clean", and while you are spending your 29th wedding anniversary, who wants to complain to housekeeping and have the room cleaned over again . . or move to another room after you arrive tired and looking forward to "kicking back." Not a way to spend a romantic weekend.
For the room rates charged, and given the above, I hesitate to recommend.
May 21, 2013
Rated 5 out of 5 by SteveD Great Experience
Room and facilities are spectacular. We were blown away with our upgraded room.
May 21, 2013
Rated 4 out of 5 by James21 The facilities are dated
The fan for the air conditioning was so loud that it woke me up every time it kicked on during the night. The bathroom was worn on the counter and around the tub. It's time for a remodel. This is not up to Westin standards
May 20, 2013
Rated 2 out of 5 by Robert This hotel needs to improve their front desk service.
Beware of check in time if you are in a rush as this may take a lot more time than anticipated. Staff did not seem in any rush to help at any time duriing my stay! In addition, room could have been cleaner.. On the positive side, room service and food were good overall!
May 19, 2013
Rated 1 out of 5 by Hooman Dirty place
title says it all, expensive, dirty, little if any hospitality, no convenient parking service.
May 20, 2013