Rated 3 out of 5 by dcJoel a couple days in Toronto
The hotel is nice, although I guess I was expecting a bit more based on the website. I was initially frustrated with the check-in as I was 2nd in line and I watched, along with the 1st person in line, as a couple SPG members just stepped right in front of us to the only two employees checking people in. I don't know if they were both dedicated SPG desks or these people stepped in front of us and shouldn't have but either way it turned what should've been a few minute procedure into about a 10 minute bit of frustration.
The hotel is in a great location although there is a bit of construction going on nearby and there is sort of a constant line right at the side of the hotel for the ferry.
August 13, 2014
Rated 4 out of 5 by 1339 Guest service
Room service express employee was exceptional,. In fact, bellman, front office were all genuine with their focus to make our stay enjoyable.
December 8, 2014
Rated 4 out of 5 by ASalk Heavenly bed heavenly view
I always enjoy stays here. Was upgraded to harbour view room, and the view was breathtaking (2922 South). Heavenly bed was as advertised. After checking out I discovered I'd left something behind, so I called the hotel and the incredibly friendly staff sent someone to look for it. (Turns out, I'm apparently blind, found it when unpacking)
Minor criticism: Proximity to stairs and ice machine (but quiet night, so not an issue), the bathroom could use coat of paint, and there was a problem with the bedside phone. Line 2 light constant flashing, tried to change lines, couldn't get a dial tone. I just unplugged it (and forgot to mention it). Desk phone works no problem.
Great stay overall.
December 15, 2013
Rated 5 out of 5 by VivGig Most pleasant hotel with truly five-star service
Just spent a wonderful weekend in Toronto to celebrate a special occasion and The Westin Harbour Castle met all of our expectations and beyond. Convenient and nice location minutes away from the Billy Bishop airport, spacious, clean and comfortable rooms overlooking the lake, nicely-designed (airy yet intimate) lobby and common areas and an altogether pleasant and welcoming ambiance, especially thanks to the professional, courteous and friendly staff. It so happens this was Honda Indy weekend and the hotel was booked solid, yet we didn't feel the shuffle and were tremendously well looked-after. Although TO offers many options for accommodation, we couldn't have chosen a better place to stay.
July 21, 2014
Rated 4 out of 5 by AMCAIR Facilities Met My Expectations
This is the first time we have stayed at the hotel since the renovations. On a whole we we pleased with the results.
I have two (2) comments:
1) for a hotel that is promoting "Green", I was very disapointed in the fact that the hotel is using Plastic Glasses in the room. First because this is "Cheap" compared to other hotels that use glass glasses. and second because "plastic" is not easily renewable but must be disposed of in a dump or recycled
2) for a hotel of this quality, I was disapointed to learn that you charge for "WiFi" in the rooms.
Other than that, we were very pleased with our stay.
November 14, 2012
Rated 5 out of 5 by Daver409 Westin Harbour Castle - Toronto
This is my favourite hotel in Toronto. It is very nicely located on the lakeshore - very quiet, and easy access to most points in the city on foot, or via cab/TTC.
From the moment you arrive, you are greeted by doormen and valets that are courteous and friendly, and generally recognize repeat guests, which is comforting.
The hotel itself is exceptionally well kept, clean, comfortable, and with a great ambiance. Its always busy so you feel you're 'in the action'!
Westin has the best beds of any hotels, and the rooms here are excellent. Lake views are also great, particularly on the highest floors.
February 12, 2012
Rated 5 out of 5 by judy560 A thankful break
I had a very great full time at the hotel. I would stay here again when possible. Being in a wheelchair I was amazed at the amount of respect I received from everyone. Thank you all for the time out from daily disrespect.
December 3, 2014
Rated 4 out of 5 by kwconnection Great with one exception
Great stay when I was there for a week of meetings except one rude staff member. Amazing how one bad employee can ruin the efforts of the rest. I had stepped outside for a breath of air between meetings and the door would not accept my card to allow re-entry. Having been trapped outside once already I place a piece of cardborad to prevent the door from latching while I was outside so I could get back in. A staff member came and scolded me for this "we are heaing the hotel not the outside" an when I tried to explain the malfunctioning card lock she closed the door and once again locked me out.
November 26, 2012
Rated 4 out of 5 by allen1943 Great Comfort
The Westin Harbour Castle was a comfortable place to stay, with an interesting lounge/restaurant that was flexible and had good wine and food. The conference facilities were comfortable but their layout for a large conference was extremely confusing; I attend four conferences each year but I got lost three times at this one, trying to find particular facilities or my room. (Suggestion: have the particular tower name, like "north" or "south" be part of the name of each conference room's name.) The location is fabulous unless you have physical limitations on walking. It is a very good hotel.
June 2, 2014
Rated 3 out of 5 by par4me2 Terrible bar experience
I ordered a black label on the rocks and the pour was barely a shot, I had to order a double and even that was the lightest single pour I've ever had. In addition to a terribly light pour, the staff wasn't friendly. With my status, other hotels offer alcohol at no charge. I don't mind paying for my drinks, but the ultra skimpy measured pour is enough for me never to go back to that hotel again. I recently accepted a position with a company based in Toronto and will be staying in Toronto every week. I was hoping to make the Westin my home away from home, but that won't be happening.
August 16, 2014
Rated 1 out of 5 by Dave1129 Very Disappointed
I recently stayed at the Toronto Westin and was completely disappointed with the service the staff and the room. I stood in line for approximately 15 minutes to get checked in. When I arrived in the room it was dirty, the pull out couch was broken. The Terrace door was left open and the room was freezing. There was such a large draft coming from the door that the room never warmed up. I forgot my BB charger and asked the front desk if I could sign one out. They said no you can give us your phone we will charge it you need to come back in an hour. Nothing like a lack of respect and confidentiality. The room was dirty my feet were black within an hour. Not happy and would to recommend this hotel.
February 10, 2014
Rated 3 out of 5 by Ronald Several Problems
Upon arrival, the entire driveway was blocked to the street with vehicles, and the hotel has no self parking if you don't wish to valet. We found an open lot a block away and walked back with luggage. As of 4PM, no rooms were available. They claimed to have had late checkouts after spring break, but had not planned to have additional housekeeping staff, so rooms were not clean by almost dinner time. We were given access to a lounge room so we could change. When we returned, we had a room in another tower, which needs a paint job in the deteriorating bathroom. Won't go back to this location.
March 26, 2013
Rated 5 out of 5 by Aloush Amazing
I stayed here for a weekend getaway with some friends in Sept 2012.
I have stayed at this particular Westin about 3 times already and I must say it gets better every time I go!
There was a problem with the room at first (Housekeeping did not clean the room yet.) And because of the confusion I was upgraded to a suite.I did not ask for it, nor was I expecting one. I know mistakes happen and I didn't make it a big deal. They really went out of there way to make sure we were happy. They truly make it an experience every time I go.
Thank you for always making me feel at home where ever I stay!
March 11, 2013
Rated 5 out of 5 by Herby59 great find
We got the CNE package which was a great value: very nice breakfast buffet , room and 2 tickets to CNE. Our room, which was a city view, still had a very picturesque view of the city and the harbor. The room was a little stuffy even with the thermostat turned down to 67 (?). Other than that we had no complaints. Beds were very comfortable with lots of pillows. Very clean. We can't say enough about the staff ,starting with the doorman (not sure about his title) who greeted us and got us a taxi, to the wait staff at the buffet. We had a very pleasant stay and would diffently stay here again.
August 31, 2013
Rated 2 out of 5 by Jcorvair Great Hotel, less than truthful staff
I loved almost everything about the hotel until it was time to leave. The baggage services desk told me they could get me a car at the same price as a taxi and it would be waiting for me when I left. When I got to the airport I found out that the price was much more than a taxi because the price quoted did not include HST, but taxi prices do. Then the driver could not give me an official receipt. The driver said he could email me a receipt no problem. No receipt has arrived and I called the hotel to complain and they said they would look into it and get back to me. No response yet.
March 6, 2014
Rated 5 out of 5 by JuneB Great Hotel
We stayed there for a relaxing weekend and everything was excellent from start to end. The hotel room was spacious with an excellent view of the lake and was very clean. The staff were great too right from valet parking, check-in staff and service staff. I would highly recommend this hotel to anyone thinking of staying there.
August 1, 2012
Rated 3 out of 5 by Christine6 Thé hôtel needs to be improved!
I reserved this hotel specifically for the waterfront. Was expecting a terasse outside the hotel facing the waterfront( just like in the picture of your publicity) asked the concierge and hotel reservation staff , won't sure what I was talking about! Finally found the terasse ( by myself) facing waterfront , all the furniture was pilled one on top of the other ! If we were in winter I would of understood that the terasse is closed but we are in July and it was a very nice perfect day to sit outside and unwind! Next time won't reserve there! And the hotel needs remodelling!
July 28, 2014
Rated 3 out of 5 by Dan001 Everything is Extra Cost
I stay at a variety of Hotel Chains in my occupation. Most do not charge for phone calls, or internet access ($70.00+ for the week). At the cost of a room at the Westin, you would think that these items would be included. The other thing that wasn't properly explained to me was that the "Green Choice" which I understood to be that sheets and towels would not be changed, and I would recieve a $5.00 voucher / day. I was surprised to find that it also meant that the room would not be serviced at all. The coffee maker was not replenished nor was the room tidied and bed wasn't made.
October 9, 2012
Rated 3 out of 5 by DON43 A very mixed experience
This was a two-night stay where the first night failed to meet expectations but, due to the efforts of the hotel staff, the second night turned out much better. Thus the overall rating for the stay was "average". Our problems began when we got into our room. The only light close to the only place where you could sit down to read was not working. We then went down to the Chartroom lounge for an afternoon drink. It took 22 minutes to get the drink to the table and only because I went up to the bar and complained. The servers were not very attentive and a number of tables had not been cleaned of dirty glasses. A complaint to Guest Services led to a reimbursement of our charges at the Lounge and complementary drinks being sent to our room.The first night was a "not so heavenly rest". Turned out to be the mattress which had deep ridges in it on either side of the king bed. The mattress was changed for the second night and things were much improved. To resolve the issue we had our room charges for the first night removed and goodwill points issued. We also were given breakfast vouchers for the second morning. Breakfast was excellent. Good choice of food items and excellent service. A number of senior staff went out of their way to try to make up for the poor experience on the first day. It was much appreciated. On this basis I would recommend the hotel although it would have been better if they got it right the first time.
December 3, 2014
Rated 5 out of 5 by Businesstraveller888 Beautiful Hotel
I find that with many SPG hotels, the line for the Gold/Platimum check in/out is the slowest. When I was checking out, I was next in line at the SPG preferred guest line and it did not move for 15 minutes; whereas the entire regular line of guests who lined up at the same time with me were served. Jennifer, who was at the other end of the counter made the effort to look at the SPG line and personally walk me over to her counter and checked me out. Thank you Jennifer. Please don't have a preferred line if the service is slower; just tell us to line up at the regular line then
October 10, 2012
Rated 1 out of 5 by wilson8052 Don' stay
This was our 4th time staying at the Westin in Toronto. Two times the fire alarm went off in the middle of the night.We was told it everthing was ok.The last time 1-12-13 the alarm went off again in the middle off the night again and was told to leave the building. After about 1 hour we were told it was ok to return.I do think it is better to be safe then sorry but 3 times in in 4 stayes is a little to much. At check out i did tell the gril at the desk about of my last 4 stays and she told me that American don't understand out rules.This American will not be staying again .
January 16, 2013
Rated 5 out of 5 by tenzin88 Great Location!
I stayed here from 7/4 til 7/7 earlier this month. Overall, I had a great experience. Folks at the parking valet were a great help. I didn't mind paying $40.00 a night because it was way more convenient than parking a block away for ten dollars less. Room service was impeccable. The room itself was a bit smaller but it was clean.
The only complaint was the woman at the front desk who checked me in. I don't want to say her name here but she was below par on customer service. First of all, she didn't greet me. She didn't smile either. Even after I thanked her at the end, she completely ignored me. I wasn't angry at her since I thought she may be having a bad day. However, I sure was disappointed by her professionalism.
July 15, 2013
Rated 5 out of 5 by Acelsie Room with a View
This is one of my favourite hotels. From the 35th floor the view of the lake is spectacular. The staff upgraded my room which was wonderful, although I must say I prefer the corner suites to the penthouse view of the 35th floor. Everyone is very accommodating. One criticism... Mizzen the restaurant on the lobby floor is extremely overpriced. When two people pay $70.00 for poached eggs toast and coffee... someone is getting ripped off. Why hotels insist on gouging their guests in their restaurants and room service has always been a mystery to me. But I love the hotel.
October 9, 2012
Rated 4 out of 5 by J19a52m Complaint against a Front Desk Employee
Checking in on the night of April 3, your employee Leila offered me a 2 double bed room. When asking about a king bed room, she unapolegitecly, said that none was available and that the hotel would, anyway, charge me more for such room.
Her attitude changed little bit and she said she was sorry, blaming it on the computer when I presented her a confirmation note stating that I had booked a king bed room online. By that time and contrary to her 1st answer, a king bed was available. I wonder if the hotel management will address this issue of lying upfront to customers.
April 5, 2012
Rated 2 out of 5 by Manju Late night parties
Our stay at the Westin was unfortunately disappointing. We returned to the hotel around midnight and found a full-blown party happening in a room down the hall. Furthermore, we found vomit on the carpet outside of our room. We tried to call the front desk, the concierge, and the customer service button on the phone but no one picked up on any of these lines. When the loud partying continued down the hall while we were trying to sleep, we tried calling all three again and got no response once again. Unfortunately we were unable to get to sleep and had an early morning. Disappointed that it was impossible to get a hold of anyone when we needed it and that we had to deal with vomit on the carpet in such a high end hotel.
September 4, 2012
Rated 5 out of 5 by leadedge As good as it gets!
We found The Westin Harbour Hotel to be one of our favourite all time hotels, and we have stayed in many!! The staff was fantastic, valet parking was very easy and the rooms were clean and very comfortable. Location is perfect, with just a short walk to the ACC and Hockey Hall of Fame! My top criteria for a good room is a clean bathroom with a good shower and The Westin's showers are awesome!! The staff made you feel like you were royalty and my kids loved getting their Kids Club bags with the sun-hats! We will be staying here every time we visit Toronto from now on!
February 24, 2013
Rated 5 out of 5 Hotel provided comfort and a spectacular view
We enjoyed our stay, having booked a theatre package with a room upgrade., and a second night. There was a mix up with our breakfast as we ate from the menu and were charged ($62 ) not having been informed of the "buffet" for patrons who booked theatre packages. Our hostess and server were both told that we were at hotel with threatre package and did not inform us of this buffet breakfast. Front desk staff quickly remedied the situation with an adjustment to our bill. The housecleaning staff did the bare minimum for our second day/night not leaving extra soap, glasses or coffee/coffee cups. Dinner at the Toula restaurant was good (fixed menu for theatre goers) and offered a spectacular evening view from the 38th floor).
December 30, 2012
Rated 5 out of 5 by reeanne a small compaint
I have only one small complaint, a fridge in the room would have been useful. The rest of my stay was great. I would stay again.
November 24, 2014
Rated 4 out of 5 by waterbell60 Quality of Staff
We have stayed at the Westin Harbour Castle many times over the past 30 plus years. There are certain staff members who have been there as long and still remember your face and welcome you as old friends. Myself & my wife look upon these folks as friends and always appreciate seeing them again and cherish the fact they remember us (out of thousands they must meet). We know from conversations with these folks that they view the Westin as their home and welcome the guest as if they were being invited to their actual home. For this I must say thanks.
Les & Deborah
March 11, 2014
Rated 5 out of 5 by NamChee Love the rooms
I booked this hotel for my cousin for 10 nights, and myself for 3 through X'mas week.. We had lake view rooms at the north tower.. Rooms are spacious and very functional but they should clean the phones. We called "express services" for robes, cups and tooth brush, and everything was provided for within minutes. We couldn't get internet services in our rooms, and at the lobby, 1 hour free. Be aware that the hotel charges $2 for a local call. We took taxi or freinds picked us up. But if you have to wait for public transport, in the winter, it can be very cold and long. In good weather, this hotel is ideal. Pool is small. Later I read there was shuttle services to Eaton Center. I would definitely make use of that next time .
December 29, 2012