Rated 5 out of 5 by Quattro Consistency in excellence
I haven't been to this property for a couple of years and visiting this past week reminded me of why I booked it. Consistent in cleanliness and service are among the two top reasons. Love the opportunity to get gym clothes so i didn't have to pack them.
January 26, 2013
Rated 1 out of 5 by van201210 Hotel staff
Hotel staff were curtious but were not overally helpful in the beginning even though mistakes were made on their behalf. Elevator was not working and had to walk down 18 flights of stairs twice. Waited for elevator for 20 mins before walking down.....
October 11, 2012
Rated 4 out of 5 by dise44444 Clean, friendly hotel
During my recent stay at the Westin downtown I must say that I was impressed especially with the food in the restaurant/bar we ate there for the 2 days we stayed and must say I did not have a bad meal and with the 50% off card that was a real perk.
October 22, 2013
Rated 5 out of 5 by Tyler The Bar Staff @ Hidden
I have stayed at this hotel around 10 times over the last year and just keep coming back! The staff at Hidden are great. Our bartender Justin AKA "James Franco" Make this hotel a must stay. Will be back in a cpl weeks for some more drinks/good times!
March 19, 2012
Rated 5 out of 5 Can't Wait to Get Back to The Westin Grand
Staying at The Westin Grand Vancouver was a real treat and I'm looking forward to my next stay. Conviently located to everything Vancouver has to offer. The space is beautifully appointed. The staff agreeable and helpful. The hotel is truly an oasis.
November 13, 2012
Rated 5 out of 5 by PatrickinSF Great hotel accommodations and staff!
I stayed at the hotel over the Christmas holiday which has become an annual tradition. The hotel is perfectly located downtown, the restaurant is great, and the staff was amazing in helping with all of our needs and making us feel well taken care of!
December 28, 2012
Rated 5 out of 5 by bindy 1 night stay on 13 Dec 2013
excellent hotel - service and room was wonderful. Close to downtown Vancouver area -- restaurants, Rogers Centre, shopping. Also booked a room for 3 nights for son and fiance -- they thoroughly enjoyed their stay as well. Highly recommended.
December 17, 2013
Rated 4 out of 5 by peanuttt The hotel service was great.
The service was great! Very friendly staff. The only issue we had was the lack of a clean room. There was left over food on the floor and garbage under the desk which was a disappointment. But the service was wonderful and everyone was very helpful.
December 27, 2012
Rated 5 out of 5 by Ktown11 Staff treat you like royalty
Arrived at the hotel earlier than expected and our room was not ready yet. Was treated to a free drink at the lounge while our room was being cleaned. Great service, large rooms, friendly staff and fantastic location. Looking forward to going back.
May 30, 2012
Rated 3 out of 5 by Damian999 Good, but ...
Hotel is in a great location and staff was excellent; however, I think the charges for internet @ $17 and parking @ $26 per day are excessive. Even the Wi-Fi was sub-par. Also, the elevators are incredibly slow ... so give yourself lots of time.
December 1, 2011
Rated 4 out of 5 by julia22 This hotel has excellent overall quality
I stayed at this hotel over Easter weekend and had an excellent experience. The room was clean and very comfortable. The staff was helpful, knowledgeable about the area, and attentive. I will certainly stay here on future trips to Vancouver.
April 1, 2013
Rated 5 out of 5 by dise44444 Nice hotel
Was nice from start to finish and especially liked the separate rooms as I was sharing with someone. Nice to have own space. Would stay here again. Loved the 50% off food perk in the dining room was well worth it, Food was all fabulous.
November 14, 2013
Rated 5 out of 5 by bobjune excellent service, very comfortable
Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests
January 26, 2014
Rated 5 out of 5 by Chippy44 Central Vancouver Location
The quietest hotel I have ever stayed in. Excellent nights' sleep in very comfortable surroundings, about a 5 minute walk to the nearest Skytrain station. The staff were all very polite and helpful, and I love the green tea amenities.
December 31, 2012
Rated 5 out of 5 by cancun12 Another fine stay
Always welcoming, love the great location and friendliness of this hotel. Can only fault it for having just two elevators - sometimes the wait times are several minutes. Kitchenette features are a lifesaver traveling with our son.
September 8, 2012
Rated 5 out of 5 by modancermo Great Hotel
I stayed here 3 or 4 times over the past year. It's in a great location and the rooms are lovely. The pool is outdoors but even in the summer it was a bit cold. I was hoping to take my son for a swim but it was too cold for him.
November 9, 2011
Rated 5 out of 5 by Dez69 Westin Grand, Vancouver
Overall this Hotel was excellent. The hotel is located in the heart of downtown Vancouver and the panaramic views of the city skyline from the room are unbelievable. The Pool area was somewhat small but spacious enough.
July 23, 2013
Rated 5 out of 5 by OKdoo Great place to stay
This hotel is conveniently situated in down town. The staff is extremely helpful and knowledgeable. Our room is very comfy with great view and full of amenities. It has a microwave and a dish washer and a kitchen sink.
June 24, 2013
Rated 5 out of 5 by LarryL Wonderful Visit
We enjoyed three nights at the Vancouver Westin Grand. The staff was friendly, helpful and always ready to assist us. We had a wonderful room and the amenities were a treat. Great location also. Can't wait to return.
September 18, 2012
Rated 5 out of 5 by brianb64 Birthday Cake
At check-in I casually mentioned that it was my wife's birthday. When we got back to our room after a dinner a small cake had been left in our room by one your staff. Nice touch and greatly appreciated.
December 28, 2013
Rated 4 out of 5 by Mark Fantastic hotel - elevators could use some work
The hotel is beautiful, and the service impeccable. My only issue is how long it takes for the elevator to arrive. Only two cars for the whole hotel makes for a long wait. Fix that, and you've got a perfect place.
April 15, 2013
Rated 4 out of 5 by MamaMi Good location
This Westin Grand hotels was quite small and therefore there was no club lounge. Except this fact, it was overall okay to stay. Good location, helpful staff etc... One minor complaint about the smell of toilet.
February 16, 2013
Rated 5 out of 5 by sue99 Warm and attentive staff make for excellent experience each time
Starting with the welcome from the Bell team to the attentive, friendly and efficient check-in by the front desk team, my stay was already excellent before even stepping into my suite. Thank you, I'll be back.
January 29, 2013
Rated 5 out of 5 by DinahG Excellent Service
The staff went above and beyond to make our holiday stay in Vancouver a special time.
Thank you to all who made reservations, pointed us in the right direction and made us feel at home during the holiday.
December 27, 2012
Rated 5 out of 5 by Peter1957 Great Location
Terrific hotel located close to sporting events, library and Yaletown restaurants.
Property has large, comfortable, squeaky clean rooms and most have a nice view of the east end Robson neighborhood.
March 21, 2013
Rated 4 out of 5 by Roadcap Vancouver Westin Hotel
Very long waits for an elevator, one time we waited nearly 8 min., I timed it ! Other then that, everything else was nice ! The hotel is located in a great location downtown, close to everything.
July 30, 2013
Rated 5 out of 5 by jjhSeattle classicly awesome hotel at great location for a great price
this Westin is fresh and new with friendly and funny staff - the right atmosphere for a sweet visit to the heart of the city,...
plus the price was good. 'Looking forward to the next visit soon
July 17, 2013
Rated 5 out of 5 by Tyler Why stay anywhere else?
I always stay at this hotel! the staff are great the location is prime and my pug loves it...enough said! The food is amazing and priced way to low in my opinion...pls don't change anything!
January 25, 2012
Rated 5 out of 5 by Dom38 Great place to be
We enjoy going to this hotel because all the personnel are courteous,
They greet us by name and are pleased to see us come back.
Les at reception corrected a mistake in billing right away.
July 25, 2012
Rated 5 out of 5 by salwood Treated like royalty
The room was in excellent location with great views! The entire staff made us feel so special and were so helpful with steering us to local sights. Only wish we could have stayed longer.
September 27, 2012