Rated 5 out of 5 by JohnRB60 Savannah
I would recommend based on the condition of the facility...excellent...and the quality of customer service provided by the staff.
June 7, 2014
Rated 5 out of 5 by Godman111 This hotel will spoil you
This resort is "a resort " with an excellent location, beautiful scenery, wonderful emenities , thoughtful staff and secure environment.
June 4, 2014
Rated 5 out of 5 by kkm56 Great Nights Sleep-
Love the Heavenly Bed. I travel a lot and I had two great nights of sleep!
June 2, 2014
Rated 5 out of 5 by j821 Always a Great Experience
The Westin-Savannah Harbor is a first-class hotel with first-class people who do everything possible to make your stay enjoyable. I visit Savannah often, and will go out of my way too stay at this outstanding facility.
June 2, 2014
Rated 5 out of 5 by Tartan Home away from Home
The room was comfortable along with the bed and bedding. I went green, the only down side was I had to keep asking for the coffee and creamer replenishment. The bathroom was large and clean overall a very pleasant experience.
May 31, 2014
Rated 5 out of 5 by GoodPick Great July 4th fireworks!
We visited this Westin for July 4th break last summer. We had great time - great fireworks, unique location (island) and great views of Savannah riverfront. :)
Huge cargo ships passing by frequently, boat rides from the hotel crossing the river and crab races were bonus entertainment for our six your old son.
May 27, 2014
Rated 1 out of 5 by AndiW Bad hotel
I am a platinum Starwood member. This was othe worst hotel in their line that I have ever stayed at. The food and beverage staff was was not helpful , slow, and rude. The rooms were not as clean as they should have. The front desk was slow to respond. I was there on a Holiday weekend. It was like they had there B staff working.
May 27, 2014
Rated 3 out of 5 by Gklg Hotel staff is either not trained well or is very understaffed
Too many things to into full detail about in this space. Most. Of issues were with untimely
Response from housekeeping, lack of communication from staff, and oe staff member completely rude to my sister.
I was contacted by a manager by e-mail
Her name was Jesica. I gave her the complete run down
May 26, 2014
Rated 5 out of 5 by Joe1352 Anniversary Weekend
This was the first time my Wife and I stayed at the Westin Savannah Resort and it will not be the last. Our room was on the top floor overlooking the Savannah River, fantastic view. The room was very comfortable and clean, coming from experience in the Hospitality industry . The entire Staff was very friendly and right on point. Much to our surprise the Hotel delivered a bottle of Champagne along with chocolate covered strawberries to our room for our Anniversary . What a great touch and it was much appreciated. The location is outstanding you just hop on the ferry boat and in a few minutes you are in downtown Savannah with all the shops and restaurants . A must visit to the 17Hundred90 Inn and Restaurant in Savannah, locals place excellent food and service. I didn't have to drive all weekend so you can really enjoy yourself eat and drink and not worry. Great job Westin!
May 26, 2014
Rated 5 out of 5 by Sadie76 Love it !
This hotel was beautiful. The service was great from the minute we arrived , a pure sign of southern hospitality.
May 26, 2014
Rated 5 out of 5 by Millhouse Nice location
Easy access to downtown Savanah.
May 25, 2014
Rated 5 out of 5 by Clarkb A beautiful place to stay.
I was very pleased with my stay at this hotel. The rooms were nice and clean and comfortable, Beds sleep great. The hotel is across the river but they provide transportation to the Riverfront for dining and shopping. There are no complaints on this property, The scenery is beautiful.
May 24, 2014
Rated 5 out of 5 by dee214 This was great hotel
This hotel was great location to river street. It also had all the amenities you would need. the rooms were clean and the beds were very comfortable. The food was good I was there for a conference.
May 22, 2014
Rated 3 out of 5 by Spawar Housekeeping
Housekeeping and facilities management had not done their jobs adequately prior to my arrival. there was a light bulb out in the bathroom; tv remote control did not work; floor in bathroom had not been mopped; dirty wash cloth was hanging on the shower rod; shower appeared not to have been cleaned; and the towels were suspect...after multiple calls, all was fixed.
May 22, 2014
Rated 1 out of 5 by mz057 EXTREMELY DISAPPOINTING STAY
Extremely disappointing stay for a resort hotel. Customer service was sorely lacking and consistently dismal throughout the hotel. We had one bad experience after another, which is a bad reflection on the upper management. This is a lovely property with great view of River Street in Savannah, but that could not make up for the poorly trained, unprofessional and sometimes rude service we encountered. I heard similar complaints from other guests attending two unrelated conferences there. I strongly suggest, for the sake of accuracy, looking over all charges placed on your account prior to check-out.
May 20, 2014
Rated 4 out of 5 by Rocky2 Going to the dogs?
The resort was excellent in all respects with the exception of allowing pets in guest areas. On the elevator, in the lobby, and in rooms that future guests with pet allergies will occupy, dogs were allowed. "Pets Allowed" should be noted in promotions in order to be considered by future guests.
May 16, 2014
Rated 1 out of 5 by Cat26 Disaster Week Stay
Our stay at the Westin Savannah has been a nightmare from the day of checking in when the hotel had given away our reserved and confirmed Suite. Since that day we have been asked to move 3 more times, with once instance the hotel failing to move our luggage as promised and instead all of our belongings were left unattended in a Suite. Luckily our key still worked and we were able to move our own luggage for the second move. Because of the room nightmare access to the internet was prohibited thus preventing us from working in our room until resolved. We would not recommend this hotel
May 15, 2014
Rated 5 out of 5 by OldSalt Great Resort Setting
Love Savannah. Always have. Now we have a new place to stay and dine. Spent five days at a conference, family on their own. Ferry across the river was great - car just sat in the garage. Aqua restaurant was comparable to the other fine restaurants we tried in downtown Savannah.
May 14, 2014
Rated 3 out of 5 by Carhartt Savannah Westin
I have always enjoyed my stays at the Savannah Westin but the last one left much to be desired. The facility seemed severely understaffed. I ordered room service twice. One time it took over 90 minutes and the second time I received a phone call after 90 minutes and didn't receive my meal for 2 hours after I ordered. I had to call customer support and wait on hold for 45 minutes to get the internet working and was told it was slow because the hotel was fully booked (oddly the parking lot was empty). And then upon check out I was billed for internet service which should be waived for platinum. Each time I have stayed here I have had to have the internet charges removed. Overall, I still love this property but hope it was just a rough week for the hotel.
May 13, 2014
Rated 5 out of 5 by Nannna wonfergul experiemce!
LOVE THE ORCHIDS! Brought back many of my mother. Had a wonderful Mothers Day!
May 13, 2014
Rated 5 out of 5 by NicB313 Better than I expected
The Westin Savannah Harbor is fantastic. i booked 3 different reservations at diff hotels prior to deciding on the this property. I feel satisfied that I made the right choice. The staff was warm and welcoming upon our arrival. Our guest room was very nice. The location is great. We ordered room service after being delayed for hours and arriving at the hotel late, tired and hungry and the service was fast and the food was great.
May 12, 2014
Rated 4 out of 5 by Gradgsu Great stay
Absolutely loved my stay with one exception. The air conditioning in the room did not work well. However I will be back as everything else was wonderful.
May 11, 2014
Rated 5 out of 5 by J1234G Great River View, comfortable beds
The rooms were well kept. The hotel was efficient and comfortable. Enjoy staying here on the waterfront.
May 7, 2014
Rated 4 out of 5 by Farley22 Nice stay, but F & B lacking...
Check-in staff was good, and room was very comfortable and well serviced (although bathmat was taken and not replaced). F & B however, was lacking. Was there for a conference and spent time in both Hotel & Convention Center venues (I apologize if you are not in charge of the Convention Center venues, but both lacked so include them both in this review). Only a few staff F & B staff throughout my time there seemed interested in helping or being friendly, most were aloof and very slow moving. On every line, some bowl or tray was empty, and no one seemed to be paying attention to refilling (maybe use bigger bowls for such a large group?). Finding a fork was often impossible. Water bubblers were few and far between and were either broken or missing cups. One bartender was so poor, someone in our group was trying to help her by taking orders and writing them on our drink tickets to help her along - and she even paused to text on her phone in the middle of this chaos! The final evening food quality was the best of the entire event, too bad empty bowls and displays, and lack of silver was still an issue.
May 5, 2014
Rated 4 out of 5 by MCL303 F&B very weak and overpriced
We experienced catered F&B functions, restaurant and bar. In all cases, the pricing was extremely high and the food marginal. Service in the restaurant was poor and the food inconsistent.
Location to the convention center was very good and the room itself was comfortable.
May 5, 2014
Rated 5 out of 5 by seminole1 This hotel provided a wonderful setting for the wedding.
The setting for the wedding was fantastic. The reception was super and the staff serving the event did a great job. The road signs directing you to the facility are terrible. Can't read them.
May 5, 2014
Rated 3 out of 5 by travler2 lots f miistakes
commode ran all night, make up mirror didn't work, received a wake up call for someone else 45 minutes before ours. Ask front desk to deliver an envelope top a guest, was told i should call the guest
May 2, 2014
Rated 4 out of 5 by Katie57 Gone down hill a little
I have been staying at this hotel yearly since it opened. It seems to be going down hill a little. Half the outlets in my room didn't work. The biggest let down was the bar- they no longer make frozen drinks. It thas become a "bourbon Bar"...whatever that is. It seems strange that a resort hotel on the water could not serve a frozen margherita.
April 29, 2014
Rated 3 out of 5 by Skestvold Almost there
There were three main things that I thought could be better. 1) there were far too many children for what I paid for. 2) the wifi was terrible, especially in lobby and at the pool. 3) the food and especially the staff at the Midnight Sun was atrocious! It literally took me 30mins to pay my bill, which was incorrect. 4) the hot tub was broken :/
April 28, 2014
Rated 4 out of 5 by Thewaywewere Great Getaway
I recently stayed here for a quick weekend getaway. The room was clean and the beds were comfortable. The resort itself was beautiful and everyone I encountered working there was courteous and friendly. My only complaint is the rooms were not cool enough. The air conditioner seemed to be preset to not go below 64. I like sleeping in a cool room at night so this made it a bit uncomfortable but other than that it was a wonderful stay. The ferry ran from the hotel to Riverstreet daily every 10 minutes until midnight which was a huge convenience, especially since it's free.
April 28, 2014