Rated 5 out of 5 by canuckle Very nice stay
Had a very nice stay at the Westin. The location in Martin Place is central to all things CBD, as well as major tourist attractions.
I received an Exec room on the 29th floor with amazing views. The lounge was a nice place to have breakfast with a good assortment of foods available, as well as canapes in the afternoon (a smaller assortment) along with drinks. My only request is to have more non-alcoholic options (though items like sparkling water are upon request).
Staff were friendly and the room was nicely appointed, though on the smaller side compared to other Westin hotels I have stayed at. The rainfall shower was very nice and while some people do not like the window to the bedroom, it was nice to get ambient natural light.
March 26, 2014
Rated 5 out of 5 by DebD53 A wonderful hotel and very central too
We had a wonderful stay at the hotel and found it to be very central in Sydney.
June 12, 2014
Rated 5 out of 5 by Jas20 I am happy with this hotel
At breakfast, I used some of the cutlery from the second place setting at my table, but not the serviette. When it was cleared, the waitress took the unused spoon and serviette and put them at another table. Does that mean that the cutlery which I used could have been touched (or even used) by somebody else before it was placed at my table?
June 1, 2014
Rated 5 out of 5 by DON43 Another outstanding stay
This hotel is truly a gem in the Starwood system. There was not a single glitch from check-in to check-out in our 4-night stay. All staff are professional and very friendly. A special mention is due to the outstanding service that we received in the evenings in the Executive Lounge from Ho Yong and Sandra. What wonderful ambassadors for this hotel and the Westin in general. The food and beverage was of an exceptional high quality. SPG recognition was also good with an upgrade to an executive floor room. My wife and I are looking forward to our next stay at the Westin Sydney.
November 26, 2012
Rated 5 out of 5 by Mish01 Exceeded expectations
Beautiful hotel centrally situated with all the comforts of a five star hotel. From the moment I arrived to the time I departed first class service all the way. The room upgrade was gratefully accepted and much appreciated. I'll be back.
June 5, 2014
Rated 4 out of 5 by kangol73 Nice hotel good location
Nice hotel with a good location with friendly staff and very good service when we needing something in the room. Everything was great until we discovered a huge roach. We relocated in the middle of the night to a lower floor room, the room was nicer but I prefered not to have a lower room as there was no view and it was noisy from the street. Relocated again in the morning to a higher floor. Better views lesser of a room. I asked if I could have club access for the inconvienece but it was denied. Something so small to make a guest happy especially after moving twice and fining a big roach walking across your wall above your head late at night. The Gym was excellent would be nice to have a wet and dry sauna to relax .
March 9, 2012
Rated 4 out of 5 by Casa27 Bar Staff Training
This hotel is lovely but the bar staff need more training to ensure they have communicated their requirements when guests are charging drinks to their rooms and have checked the room number and guest name before requiring the guest to sign again immediately below the first signature.
June 1, 2014
Rated 4 out of 5 by Megiste Reliable
The Westin Sydney....always reliable.
June 10, 2014
Rated 5 out of 5 by Ronnie18 Excellent location and Impressive room layout
We spent 3 nights at the hotel which was located in downtown area next to all shopping malls. Though our room was on the 3/fl, it was quiet. The room was very spacious of about 450 sq ft. and was comfortable with modern decoration, particularly the washroom. The 'Mosaic' restaurant for breakfast creates a relaxing ambience and the breakfast was impressive with many choices of hot and cold dishes, various types of fresh fruits and juices. Service was excellent and we find it very enjoyable and convenient to stay in this hotel. I would strongly recommend this hotel.
June 9, 2012
Rated 5 out of 5 by YellowGemini Can I move in?
I am constantly amazed at the consistency in service of the Westin Sydney.
The hotel is beautiful and is always maintained to an exceptional standard.
The staff are always courteous, friendly and helpful.
Your facilities are outstanding. It is so good to be able to attend group fitness classes whist staying at a hotel!
And you make us feel that it is a pleasure to have us back again.
We were particularly touched that you recognised it was our 10th stay with you and had a special delivery made to our room.
We love staying here and look forward to our next stay :-)
January 1, 2013
Rated 5 out of 5 by SmileySue VIVID MEMORIES
Staying at the Westin was very central to the Quay and other Vivid exhibitions in Martin Place. It was also great to see the GPO transformed from its prior existence.
Centrally located to buses and trains at Wynyard
June 2, 2014
Rated 5 out of 5 by RobE Very comfortable
Great room, comfortable bed, modern facilities
June 7, 2014
Rated 5 out of 5 by spgwife Perfectly beautiful!
On our trip to Australia we stayed at both the Westin Melbourne and the Westin Sydney. While both hotels were solid 5s this one was a 5+++. The lobby is a vibrant mix of modern on the hotel side combined with the old Sydney post office on the bar/restaurant side. A perfect spot for a drink and to enjoy the beauty. All staff was accommodating and very helpful. The platinum breakfast was delicious. The room was lovely. Amazing views of the clock tower, the business district. Even ships coming in and out of the port. What a perfect way to end our vacation!
March 17, 2013
Rated 5 out of 5 by GJ1980 Great Location
Right In the center, this is a great hotel and excellent staff. Gave me my platinum benefits and everyone was very helpful.
Had a great time at the hotel.
June 2, 2014
Rated 5 out of 5 by flowerauctionaustralia Lovely is the best word to describe Westin SYD
This hotel is the one I would stay out when I am lucky enough to travel with my wife.
For business I stay at a lower grade of spg hotel, but this hotel, Westin SYD is just lovely.
The hotel, staff, rooms etc is all 5 star, true class.
Then, down stairs in the mall level you have such a wide choice of food and drinks with possibly the sexiest bar/lounge i've ever seen as well.
If you're looking for something just a little special and if you like ease in transport choices (I train it normally to Wynyard and walk over) this is the hotel for you.
December 1, 2012
Rated 5 out of 5 by hungryandhappy loved this hotel
From the moment I checked in (11pm), the staff were welcoming, helpful and kind. The hotel is conveniently located - but the main entrance is difficult to find and we circled around a few times - google maps is no help and directed us down a lane which couldn't be accessed. The room was modern, clean and beautifully furnished. It was very well insulated and the temperature control was effective and not noisy. The bathroom was spacious and convenient. The check-out process was completely hassle-free. Concierge stored my bag for the day and were fast in retrieving it and calling me a taxi when I was in a rush to get to the airport. The goodlife gym next door is available for use - I didn't use it but think this is a good and thoughtful system.
December 7, 2013
Rated 5 out of 5 by LGx1 Great Location, Great Service
One of the most comfortable hotels in Sydney, ideally located with impeccable service in the club lounge. The rooms are well appointed and extremely comfortable. Cannot recommend this property enough.
May 29, 2014
Rated 5 out of 5 by Kr1976 Close to everything & amazing
Loved this hotel, amazing interior & next to martin place & pitt st mall (shopping) - lots to see & do just in the hotel
June 1, 2014
Rated 3 out of 5 by cjre35 Executive Lounge Very Disappointing
We have always enjoyed our stay at the Westin and our accommodation has never been an issue as it has always met our expectations for style, comfort and cleanliness something that we have grown very accustomed to the Westin experience. The only let down was the Executive lounge facilities very small, lack variety of food, glass table tops always looked unclean as food crumbs would get trapped between the table and glass top which is not a nice look. Staff did the best they could despite being a busy time of the year and the lounge was full
December 30, 2011
Rated 5 out of 5 by Blackpool Perfect location.
The hotel is perfectly situated for seeing the highlights of Sydney also for shopping.
Couldn't fault the room and all the staff we had contact with were very professional yet friendly.
Our stay on this occasion was first class. .
May 25, 2014
Rated 4 out of 5 by Anime Great location
Whilst this hotel is definitely 5star there were some issues with housekeeping.
I had a five day stay and on arrival all 3 complimentary toiletry boxes were empty, when they did refresh them I ended up with 3 shower caps and nothing else. It took 3 repair calls / visits for the shower to be fixed as it would not work. Quite inconvenient when traveling with a son of 6ft 5 who had no chance of fitting in the bath. Even though we went out all day the plumber was working on it when we arrived and housekeeping were cleaning the room at 4.15pm
April 6, 2012
Rated 5 out of 5 by Daffman70 Top Gear Festival Weekend Perfection
Came down from QLD for Top Gear Festival and while my son and I went to look at cars, the ladies in the family went shopping. Westin Sydney was terrific. Great location right in the CBD, 50m from Pitt st Mall. Staff were very attentive, and my rooms, although not requested, were side by side!!! Breakfast was terrific with good selection of healthy options as well as the old favourites. My first time in this Westin, and it lived up to my expectations after experiencing the Melbourne property. Great work to all the staff. We will be back.
March 13, 2013
Rated 4 out of 5 Overall stay a wonderful hotel.
Facility & location excellent. Hotel staff wonderful helpful and really go the extra mile.
Lobby bar was disappointing for value for money, don't cater for groups larger than 4 there were 7 & upto 10 wanting to share the days experiences & after staying at the hotel for 7 days it was disappointing that we were reluctantly going to our hotel for a drink & catchup. Closing at 12 never understood that concept especially when we are in a major city??? Hence went elsewhere only hotel ever done that sadly explaining to our international guests about needing to milk our cows early morning.
Yes will come back to stay not to celebrate life. Every other hotel overseas was different in that respect.
You do have great staff & great service in all other aspects.
November 9, 2012
Rated 4 out of 5 by brent78 Very Nice stay.. a little expensive however
We stayed for the enening and booked with little notice.
The rate was rather high at AUD520 per night for a room that i would normally see advertised for around the high $300's
We were upgraded on arrival which was nice and took a little of the "sting" off after paying such a high price.
Beds are AMAZING .. by far the Westin beds are the best of all the mainline hotel chains !!
Staff, as always are wonderful and many other 5* hotels in Australia could learn a thing or two about customer service from these guys at the Westin Sydney
August 29, 2012
Rated 5 out of 5 by Benno Professional friendly staff
This is my second visit to Westin Sydney, I am hoping to make this an annual event as I have been coming over for the Sydney marathon each year. The staff are very professional and friendly. The decor of the rooms, and especially the design of the bathrooms are a good example of a truly worthy five star rating. The clock tower certainly makes for a fantastic and unique view for the hotel compared to other hotels of this standard in Australia. Hoping to be back again next year for the Sydney marathon (well organised event).
September 21, 2012
Rated 1 out of 5 by Beagle23 Our hotel is not responsible....
Looking forward to a night away at the Westin Sydney, I decided to use my Star Privilege and get a delayed check-out. On checking out the next day however I was shocked to find that I was being charged for 2 nights' parking ($65/night) as I had exceeded the 24 hours limit. At no stage had Valet parking of the hotel or Concierge or anyone informed me of the charges. I have since contacted the Manager of the Westin Sydney who states that it is not the responsibility of the hotel to inform the guest of the charges. Very disappointing!!
June 24, 2013
Rated 5 out of 5 by Sonia19 What a wonderful stay.
From the moment we walked in The Westin, Sydney. Everything was done to perfection. The food and service was great and the in room massage divine.
May 27, 2014
Rated 5 out of 5 by Teefy Warm welcome
Upon arrival at the hotel we were greeted extremely efficiently and warmly at the check-in and made to feel immediately at home.
The Executive Club is an oasis (we liked the fact that children had to leave at 6pm). The staff were friendly and helpful, there was no blaring TV and the food was delicious. Compliments to you also on your choice of wines.
In all, we enjoyed the quiet elegance and will most definitely stay with you again on our next trip to Sydney.
April 16, 2014
Rated 4 out of 5 by IDG14 still one of my all time favourites
it just all add ups, year after year
May 29, 2014
Rated 2 out of 5 by Ace0414 Do Not Distub?!
I knew there is a reason why I am Platinum elsewhere and continue to prefer that brand. I am not sure I could deal with a hotel like this one that has a policy where they can pretty much enter your room whenever they feel like it and ignore the "Do Not Disturb" sign. I think I can speak for a lot of global business travelers who may have to work odd hours and sometimes need a full day of peace and quiet. Well Jodie Frakes and this hotel basically states that they need to enter your room every day to service your room regardless of what your wishes are. This is something I have NEVER had to deal with across all of my global travels. I have already insured that future company travelers coming to Sydney will be staying FAR away from this hotel thanks to Jodie Frakes and their terrible customer service.
March 26, 2014