Rated 5 out of 5 by Lynda2013 Best hotel in Sydney
My husband and I have stayed at the Westin Sydney many times and each time we leave, we're already discussing our next stay. We have travelled around Europe and America extensively several times and around Australia and can honestly say the Westin Sydney is one of our absolute favourite hotels and is very hard to beat.
Best hotel location in Sydney offering total luxury. We love it all - from the room layout, to the view of the beautiful clocktower, to the beds and showers (that shower head is THE best!), the staff and service, the buffet breakfast (a must have!), lunch & dinner in Mosaic and the Lobby Bar - we are never disappointed.
Have celebrated anniversaries, birthdays, r & r weekends, engagements, girls weekends away - you name it and each time, we love it even more.
Looking forward to our next stay!
Thank you Westin!
January 15, 2013
Rated 5 out of 5 by Terry07 A Great Place to Stay
I go to Sydney once a month and would not stay anywhere else other than the Westin. My wife and I both find the staff friendly and courteous from the moment you arrive till the time you leave. The rooms are always clean and well maintained and the buffet breakfast is very good. I will be back there again next month.
August 29, 2014
Rated 4 out of 5 by Aussiewolves Christmas Stay
We had a lovely three days over Christmas at the Westin. The room and service were excellent, however, the breakfast buffet needs a little attention. The options for vegetarians were limited and the on Boxing Day left was quite poor. The beans were not cooked, there were limited portions of most food and the service was ordinary and not to the same standard as other days. Having stay at the Sheraton on the Park recently their breakfast is far superior.
December 30, 2012
Rated 2 out of 5 by J640 Disappointment
This used to be my favorite hotel in Sydney, but during a recent stay, I found that slippers, complimentary bottled water and amenity kits had been eliminated from the rooms. I asked about this and was told slippers can be provided upon request, but bottled water and amenity kits were eliminated as part of their "Green" program. This is ridiculous since there is bottled water in the rooms available for PURCHASE. Some "Green" program - It's about money.
March 14, 2013
Rated 1 out of 5 by Kylie Please close off the 3rd floor to guests
I have stayed at this hotel many times and usually enjoy it. however, this time they gave me a 3rd floor room overlooking George St in the "Heritage section". I was woken at 5.30 every morning and from then onwards I couldn't sleep due to the cars, trucks, buses, fire engine etc etc smashing past the non-double glazed window. Heritage should be translated as "old, noisy and badly furnished". The rooms in the Tower section are perfectly acceptable..
November 20, 2012
Rated 5 out of 5 by oldseadog23 Wonderful Welcome
We had experienced the sort of hospitality that being an SPG member brings prior to our brief visit to Sydney in both Abu Dhabi and Bali, so we knew in advance that we would be treated like honoured guests, and were not disappointed.
Many thanks again to Brendan, Daniel, Rachel and Eveline in the bar for all their kind attention and especially to Ron the Concierge who was most helpful at all times.
July 22, 2014
Rated 5 out of 5 by rowdywa Great location for business and shopping
Friendly staff in a great location for business and shopping, my first choice in Sydney.
September 18, 2014
Rated 4 out of 5 by FrequentTraveller11 Decrease in First Impression Standard
Most disappointed Hotel has chosen to no longer include comp bottles of water in room, yes glasses are provided for tap water but bottles far more hygienic and can then be refilled with tap water if needed.
Rooms also no longer contain 'What to do in Sydney', a very helpful monthly publication.
In the room information about the Hotel can only be gained from 'Service Express" via telephone not the usual information folder.
Food standard variable
February 20, 2014
Rated 2 out of 5 by Frustratinghotelstaff13 This stay was a complete disappointment
From getting emails prior to my arrival stating that my credit card was declined and having to on numerous occasions contact staff to clarify that the amount of the hotel was already held on my card and that the hotel wasw trying to charge it a second time to waiting 40 mins at the carpark as my ticket even though it had been validated did not work. We had to ring the hotel twice and even then it was only when staff were parking another car that
August 13, 2013
Rated 5 out of 5 by JTY47 Westin Sydney
Westin Sydney is within walking distance to major attraction points and transportation hubs of the city. The interior of the hotel has a modern feel. The room we had was spacious and had a window view to Martin Place. The staffs were friendly and recommended us to good restaurants. They also warned us the long ride to airport if we took the airport shuttle. We did not have time to enjoy the fitness center and pool so we can not comment on those.
February 10, 2013
Rated 5 out of 5 by vernons1 WONDERFUL HOTEL
The Westin is a great hotel so very close to everything.The staff are so very friendly and very helpful ,so this makes me want to return.
And if you want to entertain friends its a great hotel to do so.
September 9, 2014
Rated 2 out of 5 by Vari This hotel has no concept of service
All you get for the money you spend here (a lot by international standards) is a room and cleaning once a day. There is nothing of a personal touch in the room not a welcome note nothing - I happen to be a Platinum member and it is possibly the worst experience I ever had. Confusion about whether complimentary water is to be given - two duty managers have completely different views and even to get paid water one has to go through third degree.
May 3, 2013
Rated 5 out of 5 by Jackie502257 A Beautiful hotel
The beautiful room & bathroom were a lovely surprise, outstanding housekeeping & the bed truly was heaven! A beautiful blend of old and new in this wonderful hotel with many great food options in and around it. The customer service was very good and the staff helpful. We will definitely stay again.
August 26, 2014
Rated 4 out of 5 by Kduong01 Great location
I stay at this hotel quite a lot every time I am in Sydney and the service and experience is always top notch. On this occasion however, the experience was not to the same standard I would expect. I had arrived at 14:40 to check-in, and was told by staff at the check-in counter that my room was not ready and that they were finalising the cleaning of the rooms. It was expected that my rooms be available at around 15:00. I had booked 2 Executive rooms so I proceeded to the Executive Club lounge to wait there for the rooms. I was constantly checking with staff as to the progress on the rooms and each time was told a further 10-15 minutes. I was eventually provided with access to my rooms at 16:10, which was disappointing. If they had told me at the very start that this would be the case, I could have made use of my time and gone shopping or something.
April 22, 2014
Rated 4 out of 5 by BM14 Beautiful venue and friendly service
Lovely spacious room with great BOSE audio system. Rain shower head did not work. Staff very friendly and chatty, although on approaching the hotel I rang to confirm location of the car park (I'm not familiar with Sydney CBD). Response from young woman was verging on sarcastic ("Um, yes we have a driveway?".. I wouldn't have been surprised if she followed this with "Duh?"). All other staff were extremely helpful.
June 29, 2014
Rated 4 out of 5 by NIc75 Great location
I stayed for one night with my young daughter as a surprise weekend for her. We have stayed in this hotel before and we had lovely rooms previously.
On opening the door to our room it was dusty and felt like it had not been used in sometime. Shelves in bathroom were so dusty ! Our view was that of someones office space. Overall it was a disappointing weekend for my daughter and I. The only plus is it is located close to the shopping area.
October 28, 2013
Rated 5 out of 5 by Jason15 Simply Stunning
From the moment you walk in you are greeted by friendly and professional staff that are really eager to help. We were blown away with the quality of the room and the breakfast was one of the best experiences we have ever had. The city is right at your doorstep with all the major department stores within 2 blocks as to is Darling Harbour. I would definitely stay here again and again its just that good.
July 7, 2014
Rated 3 out of 5 by Mossie Poor service
Im based overseas hwr do have an aust dollar account - as such I repeatedly requested the front desk that i settle my bill by cash and not via registered overseas credit card. On each occasion this request was ignored and my credit card was debited (thus costing me more due to exchange rate conversion).
There were a few other instances where the overall service was not up to the standard that I have come to expect from the Westin group.
October 7, 2012
Rated 2 out of 5 by Lebon Lack of attention
I wanted to borrow a stoller for my son, when they brought it to me it was very dirty, full of cookies crumbs and some other stuff. It was handed over from concierge to the club lounge manager and none of them bother to just turn around the stroller to clean the crumbs. It was an easy clean up but noone care to do so.
I complained to the duty manager and no response or letter of apology whatsoever.
Simply no one care to run that hotel.
August 17, 2013
Rated 2 out of 5 by FrequentTraveller This hotel is the worst Westin I have seen so far
Rooms are run down and lack the amenities which one would expect from a 5-star hotel. TV channels are limited and DVD players do not cater for international guests. In-room dining menu is very limited and very bland in taste; could at least show some sincerity/effort in food quality/presentation. Front desk is unhelpful and check-in processing took forever. Concierge service is not particularly welcoming nor proactive - too laid back.
February 16, 2013
Rated 5 out of 5 by capebretonboy Amazing experience
I booked this hotel using my SPG points and was pleasantly surprised to be upgraded to the SPG floor. The room was spacious and very luxurious. Prior to my arrival, I required some help from the concierge. The gentleman at the concierge desk was incredibly accommodating and my request was fulfilled by the time I checked in, as I requested. Overall, top-notch service, a top quality hotel. I would recommend the Westin Sydney to anyone.
January 26, 2013
Rated 5 out of 5 by tonyred honest review
Stayed on third floor "historic" room. The historic features added character where some hotels seem more of a standard box. Was impressed by the size of the room and particularly the ceiling height. Think this was a historic feature as it was clearly well above standard. Didn't partake in the hotels restaurant as the basement area offered a more interesting variey of private operators in a very interesting collection of spaces. Wish I had a few more days to check them all out, Definitely a nice feature to have the choice within the building.
negatives:- found two hairs in the bathroom otherwise clean. Some noise boominess with closing doors in the area. Perhaps another historic feature given the size of the rooms and the age/construction materials of the original building.
Congrats:- staff were responsive and attentive to one small room fix!
July 28, 2012
Rated 4 out of 5 by Penny716 A few things
1) I stayed 6 nights. Breakfast was included in my meal, yet each morning when i went to the buffet, they would tell me it was not. I asked them to call the front desk and sort it out. This happened 3 out of 6 times. When I checked out, I discovered they charged me for each of the breakfasts. Not only did I have to make my case each morning to the breakfast hostess, I also had to convince the front desk this was a mistake. Each person looked at me like I was a liar, when in fact they could not communicate amongst themselves.
2) The key card to my room kept demagnitizing. You should have better technology, That's something that used to happen years ago. There was usually a line at the front desk, having to wait is bad enough after i've been up and down the elevator after discovering I couldn't get into my room. Other guests seemed to have this same problem.
March 9, 2014
Rated 3 out of 5 by Jovialjim not ther typical standard
We found our bed to be very soft , too soft. We waited for a bell boy when checking out for 20 minutes then took our bags down ourselves, only to see a Greek day parade down the street ( no cabs access!) My first thought was , "where were the bell boys then" secondly we were told to walk through the hotel to George street (with our bags) and hale a cab from there! Thanks for offering to take the bags out and do that for us boys!.
March 25, 2013
Rated 5 out of 5 by eel01 friendly staff
great staff and clean comfortable rooms
September 15, 2014
Rated 3 out of 5 by Dazzakits Car parking ridiculousness foxtel broken
We self parked onsite and as I drove in I noticed the overnight weekend rate was $35 when I asked if I could pay that on my room the answer was yes $69, I explained the rate was $35 but was just told that the rate was $69 from them?... I found the receptions approach to handling this to be cagey rather than try and explain.
On top of this I was planning on watching a big game and foxtel was broken my whole stay. Annoying.
April 7, 2014
Rated 3 out of 5 by Kim69 good location
surprised the mini bar was not checked before the room was allocated to us, upon check in missing drink and used chop sticks and salad still in the fridge.
no bubble bath left either in the bathroom had to ask for some.
toilet made a very loud surging sound every 40-50 min i informed the front desk on the second last day as i had enough still not fixed and no follow up very disappointed, the worst sleep ever in a 5 star hotel
August 28, 2013
Rated 4 out of 5 by JGG1 Breakfast Disappointrment
Hotel is fine, better than fine really, great location, good gym, wonderful building. As a freqent traveller I have a couple of rules: go to the gym, no breakfast meetings and a good breakfast. This is the only time to myself.
Hotel loses it at breakfast - average buffet, poor service, cramped seating - truly would like a POT of fresh tea served with alacrity.
At the top end of teh market, it is the little things that count!
October 22, 2012
Rated 5 out of 5 by Hikergirl56 An overnight stay
The Westin is a wonderful hotel set in a fabulous location close to many wonderful Sydney sights and venues. The decor is excellent and the architectural melding of the old with the new is exemplary. My room was a delight and extremely comfortable.
The food was world class and my chai tea in the hotel cafe was very good (sorry but you can't beat the chai you get in India).
All in all it was a great overnight stay. Thank-you.
March 17, 2013
Rated 4 out of 5 by KM071 Disturbing 4pm check-out
When I checked in I specifically told the front desk girl that, as a Gold membership, I acquire the 4pm late checkout benefit. But on the day of check-out, your staffs started to knock on my door from about 11:30am, and there were two more times after that until I specifically told him I had the 4pm late check out. I don't understand why this happened. I assumed all my information had been up-to-date to all your colleagues.
July 23, 2013