Rated 5 out of 5 by Cromok Great hotel, superb staff
The westin melbourne js one of the most pleasant hotels to stay in melbourne. It has very good facilities, great location and absolutely superb staff.
July 28, 2014
Rated 3 out of 5 by Jeffcott12 First time negative experience
After many years of staying at the Westin Melbourne, yesterday I checked out and really felt said - the place we have always called home - no longer is providing the same service.
Not much else to say, always loved the hotel but yesterday took the rose colour glasses off and believe next stay in Melbourne will be at a new hotel.
Off to Westin Hawaii in June - hopefully we are not disappointed there also.
May 11, 2014
Rated 4 out of 5 by wei900113 Smile little more, perhaps?
I stayed here for a night with my partner. Overall experience were great!
The only unhappy experience was during my breakfast in the restaurant. The food were yummy but the service from the server was not that welcoming. None of the server are smiling. There was even one of the server being rude to us when we were enquiring about the billing for breakfast!
Great hotel! Service wise, it definitely has a lot of room for improvement.
August 31, 2013
Rated 5 out of 5 by Nibbsie79 First Class!
I've traveled quite a lot over the years, both domestically and internationally, but I've never stayed at a Westin Hotel before. I was a guest in Melbourne (Collins st) this time around.
I must say, I think I've found my preferred chain. The level of service from the doorman, to the staff in the dining room, and front desk was absolutely first class.
I would have no hesitation in referring my colleagues to the Westin.
May 22, 2013
Rated 5 out of 5 by Cattoro22 Loved it!
What a great place to celebrate our 1st wedding anniversary, we had such a great time that we might make it an annual event to stay The Westin Melbourne.
Thanks for making it enjoyable!
Regards Cristian and Melissa
July 21, 2014
Rated 4 out of 5 by Gcccmlc Too soft beds
The beds were too soft and lumpy, the three of us all thought this. One of us even slept on the lounge chair as it was giving back pain on this mattress.
July 27, 2014
Rated 5 out of 5 by Carolyn8 We had a very comfortable stay
My husband and I stayed for five nights and really enjoyed our stay. The rooms are very comfortable and the location of the hotel in the centre of the city and near the Botanical Gardens and the Yarra is ideal. The staff were excellent, always approachable, helpful, friendly and unpretentious.The breakfast staff remembered us and brought my coffee just the way I like it. We would definitely stay again.
May 11, 2014
Rated 5 out of 5 by CamdenNicky Sensational
Our new favorite Hotel in Melbourne; the staff were excellent (returning home to Sydney and poor service was a let down this week), wonderful facilities and services - particularly the New Balance sports clothes arrangement - so useful!
Could not have asked for a more enjoyable stay.
Well done to the Management & Staff of this wonderful property.
June 21, 2014
Rated 5 out of 5 by TrixieRich Long weekend in Melbourne
My partner and I went to Melbourne for a quick break and stayed at the Westin, which apart from be well located have some of the best staff I have encountered in hotels. The weekend was wonderful. Thank you for making everything so comfortable and easy.
July 14, 2014
Rated 5 out of 5 by FCWORLD Treated Like a Family Member, not just a guest
I only get to Melbourne about twice a year, and the Westin is my Hotel of choice due to many factors,including location,comfort, SPG recognition Etc.
The thing that makes this hotel stand out, is the warm and friendliness of the staff and management.
From the moment you arrive, Ian the doorman to the reception staff make you feel like you were there just yesterday , and are part of their extended family.
A great hotel to stay.
February 5, 2013
Rated 5 out of 5 by LD22 Could not fault this hotel.
Thoroughly enjoyed our stay in The Westin Melbourne. Greatly appreciated the extra touches that staff did for my daughters 21st birthday. Staff were very friendly and helpful and our room was clean and comfortable. Highly recommended to family and friends.
July 14, 2014
Rated 5 out of 5 by Les1Happy Legendary Concierges
Paul & Steve managed to get us tickets for Les Mis after they had been booked out for weeks. Front Row, dress circle- best in house. Made our 20th wedding anniversary something we will never forget. You've seen the film - now meet the concierges who Can do. Excellent Location- we will be back
July 7, 2014
Rated 5 out of 5 by Christie1 Staying at the Westin
It's always a pleasure staying at the Westin the staff are very friendly, rooms are very comfortable and spacious and the location is fabulous you can't ask for better.
July 24, 2014
Rated 5 out of 5 by mllc Always Excellent
We stay at this hotel on a very regular basis and always find it superb. Everything about the hotel is excellent :)
July 28, 2014
Rated 4 out of 5 by JMG136 Lovely hotel, well loacted
Lovely staff and service with excellent rooms with large bathrooms. Unfortunately we found the bed far too soft and pillows quite uncomfortable so would mark it down on that. If your partner wants to read without waking you, bring a small light as the bed lights light up the room.
July 8, 2014
Rated 5 out of 5 by Grumps This hotel is close to every thing
Most points of interest and major shops are with in 10 minutes walk
July 30, 2014
Rated 1 out of 5 by LaHeff Hotel has very poor service
As a long-standing SPG member I booked a deluxe room for 3 guests for my 60th birthday....room overlooked very noisy street, air-conditioning dials not working and required engineer to fix after we reported it , forgot 6.00 a.m. breakfast order even though it had been rung through night before, no bath amenities for 3rd person. Despite them leaving chocolates for 2 people, the other issues ruined my special celebration.
September 22, 2013
Rated 4 out of 5 by Bob63 Geat hotel for the Australian Open
Our room was very spacious, beautifully presented and clean. Beds were the most comfortable I have slept in for ages. Recently had 4 weeks in Dubai and Europe in 5 star hotels and the beds were awfull compared to this. Great location for access to Melbourne Park for the Australian Open tennis. Restaurant however did not match the other experience - it was overpriced and average only. There is room for improvement there.
January 25, 2013
Rated 3 out of 5 by Tulip67 Bed is terrible
Always a great experience at Westins. However, the bed here was so soft that the support in the middle kept me rolling all night back to the edge of the bed. This needs to be remedied.
July 20, 2014
Rated 4 out of 5 by JoJo64 Fabulous Hotel!!!
The Melbourne Westin met all our expectations. It is very well located in the heart of Melbourne and is close to cultural and leisure activities. The staff are extremely helpful and very friendly. They are especially welcoming of children. They even took the time to remember that it was my daughters birthday...the main purpose of our trip, and organised a special surprise treat for her! An absolutely wonderful stay!!!
July 3, 2012
Rated 5 out of 5 by Lumi12 Great Hotel!
Flawless and professional services! Great location! We enjoy our stay very much at Westin Melbourne!
July 27, 2014
Rated 3 out of 5 by Platmem01 Most disappointing
Since I stayed here last year, the breakfast has gone from 5 star to 1/2 star. Modest selection of very ordinary produce. 2 choices of the cheapest cheese. Not only that, there is an $8.oo additional charge if you want very unappetizing eggs!!
Out of the 100+ nights I stayed in spg hotels last year, the breakfast at the Westin Melbourne runs a poor last. They really need to lift the bar if they want customers back.
January 30, 2013
Rated 4 out of 5 by Cassie13 Refinement needed
The position of this hotel makes it a winner. However, having stayed there a few times now, the standards are slipping. Constant prompting to service room, (told by reception that Sundays are a late service day!) , lack of replenishment of all amenities, from soap to tea. Also, absent recognition for Platinum status. Having paid for breakfast in the room rate, the complimentary breakfast for Platinum was irrelevant.
May 9, 2013
Rated 5 out of 5 by MissYen Hotel staff are very helpful and sincere
I left my credit card at the taxi at the night of arrival on May 7. There was a young man at Concierge named Simon (I forgot his last name) was able to help me to track down the taxi driver and contacted him to return my credit card to the hotel! I was so grateful and surprised! I would like to thank Simon the following day but was told that it was his last day with the hotel on May 7.
May 11, 2014
Rated 5 out of 5 by Doug108 Great location for the theater
This centrally located luxury hotel is perfectly located to the prime shopping areas and commercial theaters of Collins St., as well as steps away from Federation Square, and the Performing Arts center of Melbourne, as well as the fine arts national gallery, and all the excitement of the river waterfront as well. The staff and concierge services especially were very helpful with restaurant and theater reservations.
December 13, 2011
Rated 5 out of 5 by Ratnasam A wonderful hotel for a wonderful city.
I've been staying at the Westin Melbourne for multiple-day stays for about 4-5 years now every January. I'm pleased by the quality of the hotel in general, the size and quality of the rooms, and the friendliness of the staff. They have always tried to upgrade me to a corner deluxe room because of my Platinum status, and when they couldn't they gave me a bay window room with a gorgeous view on the Flinders Ln. side.
February 13, 2012
Rated 5 out of 5 by Mcottle Always a great experience
Over the years the Westin Melbourne has provided a consistent and great experience for me every time I've stayed there. The staff is always incredibly helpful and pleasant. The facilities are outstanding and its location cannot be beat.
It's location in downtown Melbourne places it very close to the major businesses, hundreds of great restaurants and shopping.
I highly recommend it for anyone visiting Melbourne.
February 1, 2013
Rated 5 out of 5 by Baroness100 The Westin Melbourne
Fantastic Hotel, fabulous staff, so much attention to detail, why would you stay anywhere else when in Melbourne.
July 24, 2014
Rated 5 out of 5 by Pepsta Best Location in Melbourne
Well appointed room.Very comfortable and great size bathroom.
July 28, 2014
Rated 5 out of 5 by RonPerth Fantastic hotel
The Westin is my go to destination in Melbourne.
Spacious rooms, 5 star (if not 6) dining, and a super central location. Don't miss it.
The only downside is the almost too soft pillows and bed. I must remember to ask for a stiffer pillow next time - that's my fault.
July 5, 2014