Rated 5 out of 5 by superrph Good Craic
The hotel and staff were superb! Location is excellent! Right next to Trinity College and one block from Grafton Street. In the heart of the Temple Bar area! We chose Westin because of location and price (best priced 5 star). We checked out all the other 5 stars during our visit and felt the Westin was by far the best for location, price and value. The included Irish breakfast buffet in the morning is astounding. Beds are so comfortable the first thing we did when we got back to the states was order Westin Bed mattress and bedding set for our home! Next time in Dublin we know where we are staying!
September 15, 2013
Rated 5 out of 5 by ritzsan Excellent Experience
We had a great stay. Rooms were clean, staff were polite and always offered a smile. Location is splendid.
September 15, 2013
Rated 5 out of 5 by PlanA This hotel has great features and staff.
My husband and I throughly enjoyed our stay at the Westin Dublin. The room was perfect and met all of our needs. A special thank you to the staff. They were extremely helpful, polite, and professional. We would stay there again and recommend The Westin Dublin to all of our friends.
September 3, 2013
Rated 5 out of 5 by Mary10280 3 day stay!
My stay at the Westin Dublin meet my expectations. My only complaint is the charge for in-room wi-fi. It is very inconvenient having to sit in the lobby rather than the privacy of my room. This surely could be included in reservation. Also, on my first night there was a buzzing noise like the air conditioner coming on which started around 1pm and I did not sleep until after 4pm. Being so quiet any noise is very loud, and this was very annoying. I did mention it to reception the next morning, and whatever happened, the next two nights were noise free.
I will return to Ireland in December and will definitely consider staying at the Westin
September 1, 2013
Rated 5 out of 5 by NYCwestvillage Impresss
This hotel surpasses my expectations in every way. I didn't expect much luxury from a Westin brand, and I was pleasantly surprised that it was a really high quality hotel. Great location, friendly staff, clean/spacious rooms... it's all one could ask for.
August 20, 2013
Rated 5 out of 5 by TomFromBoston Excellent service from front desk employee
I want to pass along my most sincere compliments to the staff at the hotel who were all extremely helpful and very professional. Upon arrival we were greeted at the front desk by a young woman by the name of Nicola who spent at least 15 minutes helping my family to better understand how to navigate around Dublin and where to find some of the more interesting sites within the city. Nicola was a true joy to meet, and she went way out of her way to make us feel totally comfortable. Given her ease in conversing with new - and very tired - customers, her helpful knowledge of the Dublin area, and her overall professionalism I was quite amazed when I noticed that her name badge indicated that she is new employee in a Trainee position. She is an employee that the Westin Dublin will want to ensure remains on staff!!
August 19, 2013
Rated 5 out of 5 by tallworldtraveler Elegant Hotel
I stayed using Starpoints and was awarded a rooftop room overlooking the backside of some old, but interesting buildings. The room was huge! Elegant bathroom with bathtub and shower. The Westin had prompt room service, even for a simple order of gluten-free toast with a pot of tea. The Conceirge checked out all options for me to get from the hotel to Galway, with my several large suticases. Excellent service. Be sure to have some refreshment in the peaceful and attractive atrium.
August 9, 2013
Rated 2 out of 5 by Fran817 tiny rooms
Our room and bath were the smallest we've ever had in all our travels. Not up to Starwood or our tour agency's standards. The location was good.
August 6, 2013
Rated 5 out of 5 by JamieF221 Outstanding hotel
Our stay was fantastic. Our room was much larger than anticipated and extremely comfortable. The staff took care of us with speed and efficiency while still being extremely personable. Next time I come to Dublin I will definitely stay here again.
August 5, 2013
Rated 4 out of 5 by Teresa73 Great central location
Really comfortable hotel that lives up to your Westin expectations. It is central to Trinity College, Grafton Street, Temple Bar & O'Connell Street.
I travelled as a single traveller and it was great for us as well.
August 5, 2013
Rated 5 out of 5 by azbuck Vacation in Dublin
Our stay at the downtown Westin was fantastic. We were treated exceptionally well and the staff went far and above our expectations. Especially Sam who helped us when our camera was broken he helped trouble shoot and Georges (spelling? who helped secure us an awesome room overlooking the city. We felt at home immediately upon entering the hotel and regretted considerably having to depart when our stay was completed. One of the best hotel experiences my wife and I have ever been treated to. Thank you Dublin Westin!
August 3, 2013
Rated 5 out of 5 by frankancin Dublin Staff
We truly enjoyed our stay at the Dublin Westin. The staff went above and beyond to serve us. We left an important bag on a bus the night before we were checking out and returning to the states. Concierge Ross put our mind at ease by offering to help retrieve the bag and ship it back to us. It meant so much to have someone help put our mind at ease. Thank you!
August 1, 2013
Rated 4 out of 5 by LJN64 Nice Hotel but limited services
Had a lovely stay at the Westin however there is often a lack of somewhere to relax in the hotel. We came back to find our room had not been cleaned at 4pm, and when we went to relax in the Atrium Lounge, there were no free seats or tables, but no other bar/restaurants were open to provide us with a simple drink of coffee and somewhere to sit until 5pm (The Mint Bar) which then opened late at 5.10 so we ended up standing around for over an hour.
July 30, 2013
Rated 4 out of 5 by Austin13 Something foul
Our stay was enjoyable and the staff is to be commended, as they upheld Starwood courtesy and friendliness. However, we had a very unpleasant aspect in that our room periodically took on an odor as if rancid meat were being held in front of the A/C unit. We first noticed it on our second morning in the hotel. We alerted the staff that the odor came and went, but was nearly unbearable when it was present. I did ask the staff to not bother with relocating us as we were only there one more night, but this is an issue that needs to be addressed, if it has not been already. We were in room 312.
All in I would have preferred to not spend 12K points per night with the room condition, but bed comfort, basic amenities, and location are certainly as advertised.
July 29, 2013
Rated 5 out of 5 by thecherub88 westin charm
the minute you enter the lobby, you are immediately charmed by the traditional decore of the place. we stayed here to close a deal so the facilities were well placed for that. the room service selection was also superb and internet always reliable.
July 29, 2013
Rated 5 out of 5 by Divergurl Perfect location
Beautiful hotel, exceptional staff. Centrally located. Impecabily clean!
Would recommend without reservation.
July 27, 2013
Rated 5 out of 5 by TetePrata Great locaton! Great staff!
We had a pleasant stay at this hotel. The room was large and clean. The Westin is right across the street from Trinity College, a short walk to Grafton St and Temple Bar. The staff in the hotel was very nice. The location is very central.
July 25, 2013
Rated 4 out of 5 by stuirish dublin
everything was well taken care of, location is probably the best in dublin right between grafton street and the oconnell street bridge
only complaint was that we had to call the front desk almost everyday day for shampoo/water or something that was not left in the room but other than that a great hotel
July 22, 2013
Rated 5 out of 5 by Melanson5 Favorite Westin So Far
We spent five nights at the Westin Dublin and absolutely loved the hotel. We had 2 rooms, 1 for me and my husband and 1 for our 3 daughters. We are Gold members and were upgraded to a King and Deluxe Twin. Both were beautiful. Our bed was truly heavenly and definitely one of the nicest we have slept in. We also loved our view which was the Atrium. What a gorgeous room and a wonderful place to have a drink or cup of tea. Additionally, we found the staff to be helpful and friendly. We highly recommend this lovely property.
July 21, 2013
Rated 3 out of 5 by Lpencek Westin reliable
I was unsure of where to stay in Dublin as I know the hotels in Europe are small. I knew the Westin name was very reliable and I was correct. Great location, across the street from Trinity College, around the corner from Temple Bar and down the road from Grafton Street, a great shopping and dining area. The room was larger than when I stayed at the Firz William Hotel in Dublin. Room amenities were up to standards, hair dryer, shampoo, lotion. I would pack an adapter if you are from the US the was only one outlet in the room for the US plugs. Room service was very good, in room movies available. The resaurant in the hotel was excellent. The room was ony cleaned once a day so you may need to call for more towels . I highly recommend this hotel.
July 20, 2013
Rated 2 out of 5 by MrAnders Service issues
Problems: Had to change room due to the fact that the ventilation brought in food smell from the kitchen.Room got serviced although I specificly asked to participate in the Green Program. I was denied breakfast on my first day since nobody told me or gave me my breakfast vouchers. I'm a platinum member but didn't really feel like one. The minibar was serviced (to take out expired products) and they tried to charge me for it. My room smelled bad.
July 15, 2013
Rated 5 out of 5 by Gobinet Exceptional service
The front desk staff were extraordinarily friendly and went out of their way to ensure our stay was as wonderful as could be. The concierge staff also extremely helpful and friendly. The room was magnificent, spotless and quiet! Thank you Westin Dublin for a truly 5 star experience from check in to check out. It was our first trip to Ireland - we will surely return and stay here! :-)
July 4, 2013
Rated 5 out of 5 by IrishAmercianTourist Location. Chic. Customer Service ++
Spectacular experience. The Mint Bar is 1st rate for music, food, selection and service! Guest room was immaculate and stylish. Staff works to please at every turn. An enjoyable experience. Excellent location to shops, Trinity College and Dublin life!
June 29, 2013
Rated 5 out of 5 by irish4aweek this hotel provides a rewarding experience in dublin as well as a central location
When I mentioned I am at the westin, the dubliners comment how rewarding the experience. Some come to the mint after work. The theme given the rooms is special.
June 26, 2013
Rated 5 out of 5 by Easy42 Hotel was comfortable in every way.
We only stayed one night but couldn't have had a move pleasant experience.
June 24, 2013
Rated 5 out of 5 by BradH Great Place
I was only in town for a night but thoroughly enjoyed my stay at the Westin. Location is superb and the people I dealt with made my stay enjoyable. I will return to the great city of Dublin and the Westin will be my first choice of hotels.
June 24, 2013
Rated 5 out of 5 by Brett291 Just amazing
If your going to Dublin for any reason this hotel honestly can't be beaten. In location, right style, right staff, just amazing. Make sure you try the cocktails in the mint bar in the hotel! Ask the staff for local recommendations they made our stay perfect with some places the locals use away from the tourist tracks of temple bar. We are already planning our return. Thanks SPG and Westin for making our anniversary trip to see Robbie Williams in Dublin just great.
June 16, 2013
Rated 5 out of 5 by Bingodog Outstanding accomodation
The Westin Dublin is really a great hotel and the facilities are wonderful (bar, restaurant, lobby). The gym is adequate, and the rooms and suites are spacious and well appointed. Combined with one of the best locations in Dublin, you can't go wrong with this hotel.
June 15, 2013
Rated 4 out of 5 by bagzy Excellent hotel, great location. Poor communication.
Wonderful hotel tragically underserved by some miscommunications.
1. Upon check-in, I asked if there were any 2-bed rooms available that I could change my reservation to. I was told that the 2-bed rooms at this property were not eligible for Starpoints reservations which is why I wasn’t able to select one at the time of booking.
There was a humiliating inconsistency with what I was told and what I immediately discovered thereafter. My colleague had booked a room for the exact same dates using Starpoints and his room was indeed a 2-bed room on the 4th floor, which is the SPG floor. I reserved my room prior to my colleague reserving his, I am an SPG platinum member whereas he is an SPG gold member, yet somehow he was able to secure a room that I had repeatedly (via email) requested and I was placed on the 1st floor and he on the 4th. It genuinely makes me feel unvalued for being strictly loyal to SPG when the status doesn’t appear to mean anything. (I write this without any drama or attitude. I’m trying to be as objective as I can.)
2. Also upon check-in, I was told that I could use my platinum amenity for a complimentary breakfast for two, which I elected to do. I was told that there was a new “Westin Weekend” program which meant that breakfast was now served between 10:30am and 3:00pm. My colleagues and I were a bit surprised to hear that breakfast started so late, so we double checked with Neil, who was the nice man checking us in. He confirmed that it was indeed 10:30am. So, the following morning, we all waited in our rooms until the clock struck 10:30 and then headed down to the restaurant.
Here was a second, even more humiliating inconsistency with what we were told and what was true. As we strolled in at 10:30, we were told that the breakfast buffet had just ended and that the Westin Weekend food service was just beginning. This is apparently a smaller menu focusing on superfoods, etc. None of us let ourselves get visibly upset, but I will tell you that when you have been waiting a few hours for what you were told was a late breakfast only to find that you showed up just as the fun was ending, well, it was embarrassing and frustrating. Our waiter was kind enough to let us try what was left of the cold (yogurt, bread, fruit, etc) portion of the breakfast buffet. Not to get too pedantic, but there were many primary items which were out-of-stock by this point. Furthering the embarrassment, we were actually charged the 14.95 Euros per person (minus the voucher which covered 2 of us) for this experience. I personally apologized to my traveling companions and promised them that my memory of the Westin Dublin hot breakfast was that it is wonderful that they would certainly enjoy it the following morning (and we did).
Otherwise, the stay was quite good; the rooms were clean and comfortable and the service and concierge was friendly, knowledgeable, and helpful.
Thanks very much indeed for reading these comments. I don’t think I’ve ever taken the time to submit this kind of feedback. The reason I do so now is because I haven’t had these kinds of issues in the past at any Westin so it was extraordinarily disappointing to have them at this Westin in particular. Regrettably, I don’t think I will opt to revisit the Westin Dublin, though I will continue to enjoy other Westins worldwide.
Cheers, slainte, and thanks.
June 11, 2013
Rated 4 out of 5 by DSburlea Great location
The hotel is perfectly located. The rooms are nice and clean. The Mint Bar was great. Our only issue was the AC. We had it set very low but it just did not work and we were very hot which did not provide ability to have a comfortable sleep.
June 5, 2013