Rated 3 out of 5 by Lisa1 Customer Services NOT 5 Star
Westin is known for its stellar appearance and service. This was not my experience in Pittsburgh. I expected more cordial service and directions from the front desk staff. The concierge, bellmen, and housekeeping were stellar. I had no assistance from the front office staff .
March 20, 2014
Rated 5 out of 5 by oldlady1 /this hotel has comfort and a great location.
I was here for a conference. Everything was convenient and well managed,
March 20, 2014
Rated 2 out of 5 by ConventionGuest2014 Great hotel. Horrible cionvention center
1. The very helpful and speedy check-in and check-out service
2. Very helpful concierge
3. Friendly, and courteous staff throughout the hotel
4. Clean and attractive rooms and general facilities in the hotel
5. Hotel bar and restaurant food
6. Free wireless
I recommend attention to:
1. Room maintenance -- the drain in the tub in 1228 was semi-clogged. I mean to mention it on checkout but was in a rush
2. Signage -- finding one's way to the convention center was less intuitive than I had hoped
3. The convention center itself has MAJOR problems with signage and is very poorly laid out
4. Blocking the stairs in the convention center caused very long waits in the elevators and is poor practice if not illegal. For that reason, I would not recommend this convention center to anyone. I would imagine that these convention center issues have to hurt your hotel's business.
March 20, 2014
Rated 5 out of 5 by CDsmth Wonderful!
I was lost in the city of Pittsburgh and could not find the hotel. The staff helped me not only find the hotel but greeted me with a bottle of water. They could not have been more helpful.
the beds and pillow were wonderful- the shampoo- soap- and even the Starbucks coffee were first class. What a wonderful place to stay!
March 19, 2014
Rated 5 out of 5 by Warplanner Warplanner
Excellent, just what I expected
March 17, 2014
Rated 5 out of 5 by JGray4567 Great Experience!
The Westin in Pittsburgh is one of our favorites! Always dependable, the hotel and staff have never let us down. The front desk staff go out of their way to make your requests happen and the amenities are the best. We will continue to stay at The Westin when we return to Pittsburgh.
March 17, 2014
Rated 2 out of 5 by Vicki15 Highly Dissapointing
This was our first time in Pittsburgh and we are SPG members so that's why we choose this hotel. The front desk staff that checked us in where wonderful. We got to the room and it is very dated and really seemed to need a good overhaul. The beds were not comfortable what so ever. Anytime we have travelled to other hotels there was always a set floor for the SPG members and they always had a complimentary continental breakfast that was included. It's also a good thing we were not in our room much as the tv channels are not "kid friendly". Our children were disappointed. We were highly disappointed with the price we paid for this hotel for what we got.
March 14, 2014
Rated 5 out of 5 by arnold123 my stay
awesome hotel with complete comfort and ammenities!
March 11, 2014
Rated 5 out of 5 by JD12345 Awesome Views and Service
This is my favorite hotel to stay at in Pittsburgh. It has great service and provides wonderful views.
March 1, 2014
Rated 2 out of 5 by madkins Weekend Stay
The first day the hot tub was not working, which was the primary reason we stayed there. The next morning the hot tub was working, but the steam room was not working. Still could not get the full pool/spa experience. There were lights in the locker room with the trim rings that were falling down. The pool handles were all corroded and green with rust. When the sauna was hot, there was no working light all weekend. There were no towels in the locker room. The TV guide in the welcome binder had the wrong channel guide for the current channels available. On a positive note, the front desk was very friendly and the restaurant was some of the best food we've ever eaten. Our waitress was excellent at the Fish Market.
February 11, 2014
Rated 3 out of 5 by MMcQ Westin - I am shocked!
I feel the need to preface this review by letting readers know that this was not my first stay at a Westin, but my first at the Pittsburgh Westin. In my experience, their standards of quality are top notch. Hence, my surprise by what I found in my room...
The rooms left quite a bit to be desired. My room smelled...old. I spent a while trying to place the smell, and my best guess was that it used to be a smoking room where either the carpet, linens or furniture wasn't replaced. It wasn't an overwhelming smell of smoke, but it was definitely funky. Once I got home I realized that all of my clothing smelled like the room did.
The second thing that really put me off was that ALL of the linens and towels were no longer crisp white. They are now a shade of beige, indicating that they have been permanently dirtied and need to be replaced. They smelled of bleach so they were clearly clean, but at their life limit. One of the towels was actually stained...not something I ever expect to see at a Westin.
The third thing was that when I went to take a shower in the morning (5:30am), the water was luke warm at best. I got out of the shower, waited a while and tried again. I had plenty of hot water the second go around. Thank goodness I woke up early and had the time to wait. This is the first time I have ever experienced that in a hotel, and certainly didn't expect it to be from a Westin.
Although the room was subpar, the staff is FANTASTIC! If the hotel replaces linens and towels, does a thorough cleaning of the rooms (replace what needs to be replaced to rid the smell!) and adds some hot water tanks, it would have been a 5/5 rating.
February 7, 2014
Rated 4 out of 5 by john4045 Excellent Hotel
Perfect Hotel when working a trade-show at the conventions center. Bridge to hotel was perfect since it was very cold outside. Room was very nice and bed was comfortable. Good location for restaurants across the street. Very good fish restaurant in side hotel.
February 5, 2014
Rated 5 out of 5 by CollegeSports Fitness
The Pittsburgh Property has a fantastic workout facility......
January 20, 2014
Rated 3 out of 5 by Gene1732 This hotel is not what it used to be.
I stay at this hotel two to three times a year. They have changed the suites to eliminate a couch and now have a table. This is less conducive for conferences with colleagues. The work desk in the sleeping area did not have electrical outlets which left me scrambling to charge my phone and computer since turning off the lights in the living area shut off electric to the more convenient outlet. My room was not serviced which left me with no coffee the second day of my stay. Staff did send me a $5.00 coupon to be used at the in house facilities but it had not been my original plan to eat at the hotel. When I mentioned all of this at the desk I was told I would have valet parking credited to my account. The revised folio did not reflect that change. Disappointed in my stay this time.
January 13, 2014
Rated 2 out of 5 by Laura20141 This hotel is old looking and has no hot water
Very worn carpet, moldy grout in bathroom, and no hot water. Very disappointing.
January 11, 2014
Rated 4 out of 5 by Arkitek7353 Great overall however...
I would recommend this hotel to anyone. However, suite doors allow to much corridor noise (read loud/roudy guests) into the room. I realize this is due to mechanical ventilation requirements but there are other methods to comply.
January 2, 2014
Rated 5 out of 5 by Jeff26 Excellent Stay
Great location, excellent staff. We really enjoyed our stay and we will return the next time we are in Pittsburgh!! Oh, by the way, awesome workout facility!!
December 30, 2013
Rated 5 out of 5 by Estrea22 The hotel was well equipped for a convention
All aspects of the needs of a convention were met. Rooms and services provided were excellent.
December 10, 2013
Rated 1 out of 5 by dwc1011 WILL NEVER STAY AGAIN
Very disappointed in the Westin, the value for the price was absolutely horrible. I've stayed lower grade hotels that were way better. I will not stay at the hotel or any Starwood or Westin hotel ever again
December 9, 2013
Rated 5 out of 5 by TCHiggins The Best Westin Ever
I travel about 45 weeks out of the year traveling to many cities. This is the BEST Westin I have ever stayed at overall and the BEST workout facility! I hope Westin uses this as a standard for the future.
December 4, 2013
Rated 5 out of 5 by bryann27 Impecable Stay
Beautifull grounds, incredible staff members; this hotel has it all....
December 2, 2013
Rated 2 out of 5 by Gaspardo This hotel was not as good as expected
The price is high. Upon a 3 days stay, there was one day where my room was not cleaned. Most worrying, I got stuck in the elevator in their old noisy elevator. A hotel of this standing should make the investment for such things.
November 30, 2013
Rated 4 out of 5 by Cucch40 SOLID WESTIN PROPERTY
What I expect from a Westin. Did the pillows change in the hotels?
November 25, 2013
Rated 5 out of 5 by OTXO Walking distance to several attractions.
My first time to Pittsburgh, hotel staff enchanced my experience.
November 21, 2013
Rated 5 out of 5 by barbiedoll hotel was great
we really enjoyed our stay. staff was very friendly and helpful. food was delicious and plentiful. room was really comfortable
November 18, 2013
Rated 5 out of 5 by VisitPitt Staff and location are great.
This is a great downtown location. The staff are very professional and definitely go out of their way to meet the needs of the guests.
November 12, 2013
Rated 5 out of 5 by Debo55 Hospitality Plus!!!
We stayed at The Westin to celebrate belatedly my husband's birthday. Dina Gaudio with The Westin made the trip even more enjoyable. We really appreciate the way she made us feel that we were the most important couple there! We could never thank her enough. We will return to The Westin.
November 12, 2013
Rated 5 out of 5 by Daniel5445 Stay
Everything was great, I think it is over priced for what you get.
November 12, 2013
Rated 5 out of 5 by Chetan68 Busness trip
I would recommend this hotel to any one wanting a clean friendly and up to date hotel. The staff was very friendly and helpful. The room was very clean and well kept. The Bathroom was also clean and free of any mold. Just a great place to stay.
November 11, 2013
Rated 5 out of 5 by Arnie41 Hotel is in great location
Walking distance to great restaurants and bars.
November 11, 2013