Rated 5 out of 5 by patterd25 Great Hotel, staff and rooms excellant
I stay at this Westin whenever I'm in town on business and I am always pleased with how friendly the staff is and how comfortable the rooms are.
October 1, 2012
Rated 3 out of 5 by Jeffrey First time at a Weston - not impressed
This was my first stay at a Weston and the price certainly reflected the brand name. However, the hotel seemed sterile (no personality), and under staffed. What really amazed me was that there is no business center and, for a businessman, that is unacceptable. Finally, when it was time to print my boarding pass before leaving for the airport, I had to stand in line at the check-in desk and wait while customers checked in. Then I got to stand there with a computer monitor turned towards me and enter my information and print. Unbelievable. It is probably a bit petty, but the cost/quality was just not acceptable and I will not stay there again.
February 11, 2013
Rated 4 out of 5 by BPL2 Slept great, comfortable rooms
Overall stay was good. Servicing the room occurred very late in the day (4 p.m.), Embers bar/grill was excellent - both food and service.
October 22, 2012
Rated 2 out of 5 by shortysc Disappointed SPG Guest
Staff on this evening really missed the mark. Accommendations were not clear to staff and my luggages arrived to my room much later.
May 8, 2013
Rated 2 out of 5 by Unsatisfied100 Shabby
Large stain on rug
Stain on conforter
Toilet paper holder broken
No wash clothes
Ironing board broken
Poor bathroon lighting
January 27, 2013
Rated 4 out of 5 by GAgirl This is a great hotel
I was traveling with my two dogs and the hotel could not have been more accommodating. The facility was clean and relaxing, the staff is outstanding and very helpful, and the location is very convenient. There is a green area a block from the hotel where you can walk your dogs but you should be prepared to pick up after your dogs as it is a small, well managed green area. There is also a small green area across the street from the hotel adjacent to a parking lot. My only complaint, which was not the fault of the hotel, was some of the guests on my floor were very noisy. They came to their rooms about 2 am and were loud when moving about the hall though, after they got in their rooms, were quiet. The only exception was the people in the room next door to mine. They arrived about 3 am and were extremely loud making it impossible for me to sleep. It took me a while to figure out if they were next door or above my floor. As I was starting to call the front desk, I realized they were indeed next door and I banged on the wall and they were instantly quiet. Unfortunately, by then it was 4 am leaving me little time to sleep before my departure. People should be more considerate.
October 17, 2012
Rated 5 out of 5 by Manju What a great place!
We had a wonderful time at the Westin. The site was well taken care of and the staff are wonderful.
September 6, 2012
Rated 5 out of 5 by metaverse What a view
Easy check in, upgraded room with a view.
Dang room key faild to open the parking gate every time.
September 25, 2012
Rated 5 out of 5 by JayRome57 Supper Stay
This were the best stay that I have ever had. I will definitely stay again and recommend others
December 18, 2012
Rated 5 out of 5 by Andrew303 Overall great experience
Enjoyed workout facilities and the room was comfortable.
May 16, 2014
Rated 5 out of 5 by GINAB This is a great hotel we always enjoy staying at the Westin
The service is great very clean very comfortable very accommodating we love the Westin
October 4, 2012
Rated 5 out of 5 by Digger63 Great
Fantastic property. Close to many venues in Uptown Charlotte. Rooms very comfortable.
October 14, 2012
Rated 3 out of 5 by cw1045 Showers
The new shower heads are terrible. there was barely any pressure in my room.
January 22, 2013
Rated 5 out of 5 by BOBL Excellent location and staff
Easily walkable to major attractions and the heart of the Uptown area.
April 11, 2013
Rated 4 out of 5 by chadsgirl This hotel has nice rooms
Check in was fast even with alot of people in the area.
October 31, 2012
Rated 5 out of 5 by ChrisK123 Excellent Stay and all staff was accomodating and friendly
This was one of my best hotel stays in a long time
October 7, 2012
Rated 5 out of 5 by SanSanSan This hotel is convenient to public transportation.
Helpful staff. Great location. Highly recommended.
September 26, 2012
Rated 5 out of 5 by Bunta Vice President
Courteous staff, clean rooms and great location.
March 14, 2013
Rated 4 out of 5 by kapers Great Stay
Clean rooms and staff was very attentive.
May 13, 2012
Rated 5 out of 5 by Teri552 Excellent!
Everything was just perfect!
October 21, 2012
Rated 5 out of 5 by Getaway13 This hotel has great features
The hotel is beautiful, accommodating with professional and courteous staff. We stayed there because we went to a football game at the stadium. We were able to get valet parking, check into our room get a bite to eat and walk to the stadium which was only a few blocks away. I thought that was the neatest thing that everything was so convenient and that they are so close to the stadium. We did not have to worry about our vehicle or anything. It was a very good feeling. One of the staff members informed us that the bar area would be open late and we would be able to get food when we returned from the game. When we returned that is exactly what we did. We stopped in the bar area of the hotel get a snack, enjoyed the lovely atmosphere and finally went to our beautiful room and sleep on that heavenly bed. The room spelled so fresh and clean and it looked that way too. I truly enjoyed the comfort of our stay. We were able to get a late check out and you will need it because the bed is so comfortable you do not want to get out of it. My husband got up and went to the workout room and he was able to sit in the sauna for a while. We just had such a wonderful time; we will never stay anyplace else when we return to Charlotte. Thank you Westin of Charlotte for a fantastic stay.
August 31, 2013
Rated 1 out of 5 by Danny418 Disappointed, will never stay there again.
We've been SPG members for almost 8 years; we stay loyal to the SPG family and every year when we travel to NC we have stayed at the Westin Charlotte. This year was our LAST. We were treated badly from the moment we checked in to the moment we checked out 11 days later! To be totally honest, the reason we did not leave and move to another property was because my wife and kids were all unpacked.
The plumbing in the bathroom was bad, it was reported 3 times and nothing was done. Upon check-in I was profiled by the front desk staff and it was suggested that I was committing credit card fraud because I handed my wife's SPG AMEX instead of mine since she used hers to make reservation; even though it's a JOINT account, the reservation and the SPG membership are under MY name and we share the same last name. It just went downhill from there. On New Year's Day at 2:30 am we were woken up (kids included) by someone slamming on our door...it was a group of people who were drunk, being loud, using foul language and even undressing in the middle of the hall. They were not even guests but people looking for their friends who were the guests. To make matters worse my wife and I called 3 times to request security to come up and escort them out and it took them nearly 2 hours to do so, the whole time the loud and disorderly group went from their friend's room to the hallway, to the ice machine room yelling, bumping against walls and doors, etc.
To say that we are totally disappointed with the management and the service at that location is an understatement. We will NEVER stay there again, it's a true shame as that was one of our favorite locations in the past.
January 7, 2014
Rated 2 out of 5 by Hope42day Beautiful facility & Nice location
The facility is nice and a nice location along the train track. The sheets and bed comforter were not clean and some areas were extremely dusty. The coffee pot didnot work properly. At check in the staff changed my reservation and failed to acknowledge me as an spg member. It took 3 trips to the front desk for them to get my reservation and points correct not to mention an unneseccesary trip to the front desk to get the keys rekeyed because they failed to work. The staff created unnecessary inconveniences. This was my second time staying at this hotel and my last. Last year I had the same similar issues which resulted in me calling spg services and the manager.
February 18, 2014
Rated 5 out of 5 by LisaM Moore's weekend getaway
My husband & I were in town for a friends renewal vows & this hotel was recommended by the couple. It was very clean, very neat, the receptionist that checked us in was very pleasant. Upon my check in I requested a room upper floor & a view I got what I wanted on the spot for the same price. Our room was everything we expected. We had a beautiful view of the city & at night it was gorgeous.We were very pleased & will use this location for our next visit. It was close in walking distance to the EPIC CENTER & eateries. Instead of driving to surrounding areas we had the pleasure of walking & touring the cities night life. I do recommend this location.
August 26, 2013
Rated 5 out of 5 by JSC2 This hotel met my companies sleepoing rooms and meeting space requirements.
The food was excellent and the meeting space and exterior area was sufficient.
May 14, 2014
Rated 3 out of 5 by Florida Poor quality of hotel staffing
I stayed at the Westin during a conference because it was logistically the closest.
- The hotel management did not staff to support the conclusion of one convention and the beginning of our convention.
- We checked in at ~ 2p and were told our rooms would be ready at 4p. When we returned to hotel at ~ 5:30p, there were 2 lines checking guests into the hotel and the line was 2/3 the length of the lobby.
- 1 of our rooms was still not ready.
- The restaurant (Ember's) was also inappropriately staffed. Thursday evening because the weather was so bad, many of the hotel guests ate in the hotel. There were 2 or 3 waitresses for the entire restaurant and the lady at the front desk taking reservations was helping clear tables in addition to her duties. It took us ~ 1.5 hours to receive our dinner. I felt bad for our waitress because many customers were complaining.
- We had breakfast Saturday morning and we were told if we ordered from the menu, there would be a long wait. That indirectly made us agree to the buffet, which resulted in a huge bill for breakfast.
-Lastly, I attempted to contact the front desk on three different occasions. I stopped counting at 30 rings each call.
For a hotel to be the most expensive and rated as one of the nicer hotels, management should increase their staffing to support the increase and decrease in customers. I was very disappointed and will probably not book at a Westin in the future.
April 8, 2013
Rated 4 out of 5 by 2toTango bathroom ceiling
Plaster in the bathroom on the ceiling is peeling
May 14, 2014
Rated 2 out of 5 by WOCN2012 Lots of Room for Improvement....
Checked in around 2:00p.m. on a Sunday for a conference, and could understand rooms not being ready by 3 or 4 p.m. However, I was told that I would receive a call on my cell once it was ready, and never got a call back at all. I finally checked into my room around 8 p.m.
Met some co-workers downstairs to eat at your hotel restaurant for dinner around 9:00 p.m.. We waited well over 30 mins to be seated for a table for five.The place was half empty so it was obvious there were not enough workers on hand. We kept hearing repeatedly about how the hotel had been overbooked for the weekend and short staffed. But I know our conference was booked there for months in advance, so its not like this busy weekend appeared at the last minute out of the blue? Someone should have scheduled sufficient hotel staff to be on hand to service that many guests. It was getting near 10 p.m. and we still had not been seated, so we finally left and went to eat elsewhere.
Lastly, the lobby was muggy and the hallways of my floor had no A/C running, which in the middle of June makes it feel more like a sauna. Once I did get a room assigned to me, I was directed to the bellhop stand to retrieve my luggage that I had checked. Of course there was no bellman to be found working there to unlock the closet room, so I had to go get someone from front desk to retrieve it.
I sure hope Westin Charlotte does some additional training and service improvements before that DNC rolls into town that I kept hearing about ... or I suspect my two cents are just the tip of the iceberg of what is about come your way unless someone steps in to do a major overhaul at that Westin.
June 15, 2012
Rated 5 out of 5 by Elle21Zee Can't wait to come back
It was my friend's birthday and she wanted to spend it back in Charlotte so we booked through Hotwire and got a great deal at the Westin. Upon arrival, we were check-in at the front desk by Melissa, whom was very nice, professional, and accommodating, able to answer all of our questions happily, and was a great first impression of the type of service we would receive. The room was absolutely beautiful, spacious, bed super comfortable, and we loved the view. We stayed in room 2323 and that elevator was quick, especially going to such a high floor. Our bathroom tub had a rusted crack on the edge and it was kind of annoying that the light switch was outside of the bathroom(unreachable once you're on the toilet) but the shower and amenities made up for it. We called the express service for our iron to be replaced and I was address by my name was I thought was so professional. It was done quickly plus they called back to ensure we got it; thoughtful. We ate breakfast two mornings at the Ember and the restaurant was better than the pictures online. We also loved that we were able to see the chefs as they cooked. Latonya(hope I spelled that right), the hostess for breakfast was very welcoming. She was always smiling and so helpful. Hak, our server on both mornings was so nice. She taught me a trick to opening my little honey jar and even remembered me the next day. My flight was for 5:45am Sunday morning which worried me in terms of finding a taxi but the hotel had taxis waiting from 3am and the bellman(wish I got his name) was so nice; the taxis took cards too. My driver drove very fast (almost scary); had I known, I would have slept in a little more. The hotel seemed more fit for a business traveler from the way the room was set up and the location(slight walk from mid-town but very close to convention center) but we loved it nonetheless and would definitely recommend it to anyone on our way back.
November 18, 2013
Rated 2 out of 5 by BlueDevilsFan This Hotel is overpriced for it's services
Aside from it's location and comfy bed, this hotel is a rip-off.
We were charged upon arrival (up-front payment) for our extended stay as well as a "standard $50.00 deposit" for possible incidentals that we may use.
Group rate discounted price for our conference (with taxes) was (deal) $252.00 per night. If you want wifi in your room, expect to shell out an additional $12.95 per day. There is free wifi in the lobby bar area. Not exactly an ideal place to focus with all the noise and activity around you.
Would you like to park your rental? That will be $18.00 per night.
They offer a petty $5.00 coupon if you "Go-Green" and hang a sign on your door before 2:00am. I agree with their efforts to "Go Green" however, Hanging the sign means that NO-ONE enters your room. Not even to empty the trash or give you fresh coffee. On day three, I took my door sign down as a sign that my room needed a little TLC yet came back to the same pile of towels in the tub and even more loaded trash cans. I called the front desk to send up coffee and cups as I was getting tired of dismissing their lack of service by now.
One morning- the hotel was running a promotional event outside on the corner where they were handing out Free Coffee and Waffles to everyone. Inside (in an area not visible to those paying guests in the lobby) there was a line of paying customers at the "Starbucks" counter waiting to purchase their morning coffee (They must have not had the re-supply of coffee in their rooms as well). Westin staff did nothing to promote their curb-side hospitality to these paying guests!
I do plan on visiting Charlotte again as I found this city to be extremely enjoyable. I will definitely seek out different accommodations.
April 28, 2013