Rated 2 out of 5 by noombies Fine hotel, mediocre staff
This hotel is standard for price. Rooms are small but comfortable. The restaurant, while priced like a hotel restaurant, had good food and service and they didnt mind my infant dining with us.
Staff--I would give the bell staff a 5 star review. The man who helped me with my luggage (traveling alone with a 4 month old), was flawless, helpful, kind, and it goes on. HOWEVER, the valet staff was rude, rushing, not understanding of needing to take my kid with me to check in and all of my stuff that needed to be unloaded. It seemed every time i needed my care, there was no one to be found.
Additionally, the front desk shared this lax attitude. Never seemed to be in a hurry would look at the line and continue talking to coworkers. It was horrible. .
April 29, 2014
Rated 3 out of 5 by GreatKids47 Second time my room was unclean
This is my second stay in which my room was not clean and the room was extremely warm. The carpet was very soiled; I actually never walked on the carpet without shoes.
April 25, 2014
Rated 4 out of 5 by alperstg Get better pillows
It seems like there are a bunch of pillow provided and they are all terrible (which I notice at all of the Westin hotels.). I realize everyone like different types of pillows, so have some variety available.
April 24, 2014
Rated 5 out of 5 by DAGCSG Great Hotel-Attentive Staff
Beautiful hotel, great views, fantastic beds, and excellent staff. Perfect uptown location.
April 22, 2014
Rated 5 out of 5 by EagleRock The Best Yet
This was the best SPG stay of the last year for me. It was Easter weekend and I'm sure the staff would have preferred to be home but they went out of their way to assist me during my stay no matter how small the detail. Excellent job!
April 22, 2014
Rated 5 out of 5 by JaviSalazar Hotel exceeded my espectations
The hotel is located close to any tourist spot in Uptown. Really enjoyed the room and the staff was super-friendly. Will recommend the hotel to friends.
April 21, 2014
Rated 5 out of 5 by jabo comfort plus
The room was spacious, and the bed was extremely comfortable. the only issue we had was during check in, we were not told the correct procedure for taking our car out of the self-parking area. The doorman spotted us leaving and saw we had turned our room cards in to the express checkout bin,. this card is needed to present at the ticketbooth so that we would not get charged for our already paid parking during check in. we were able to have another card made up and the issue was resolved.
April 19, 2014
Rated 5 out of 5 by satisfiedcustomer75 enjoyed4410
The wife and I went on a business getaway and really enjoyed the atmosphere. The staff made available the usual suggestions on restaurants, but went the extra mile in telling me there favorites. Utilized the workout center and most of all felt comfortable in the surrounding area.
April 18, 2014
Rated 5 out of 5 by Yva45 Great features and friendly staff
The staff was very friendly and helpful! The room was very clean and comfy! With amazing views from the 21st floor! The hotel offered town car transportation services to the mall for a reasonable cost. I will definitely book a stay at this Westin again in the future!
April 17, 2014
Rated 3 out of 5 by skadan Conference stay was OK
Overall this was a good hotel - a little overpriced, but it was comfortable and clean. There were two things that detracted from my experience: room internet cost and a malfunctioning TV. For the price of the rooms (combined with being a member of the chain's rewards program), one might expect to either have free or reasonably priced (less than $10/night) in-room internet access. Also, I had a malfunctioning TV remote during my stay ... it was replaced upon calling the front desk, but the TV wouldn't turn on when I went to use it. The attendant said that he'd look into the issue, but he never returned. I also followed up with the front desk (to no avail). My wife and I were thinking of staying here on a follow-up visit to Charlotte, but may reconsider given the service I received for a hotel room at this price point.
April 15, 2014
Rated 2 out of 5 by Monique55 Do Not Recommend
The bathroom nor the room was cleaned after the first night stay. I had to pick up cups, empty trash and remove dirty towels and washclothes. It was not an enjoyable stay because if the staff does not clean during my stay I can imagine they are not inclined to clean up when we are not registered.
April 15, 2014
Rated 2 out of 5 by Outdated This hotel is outdated
Terrible stay. Would not recommend to anyone. Bathroom is too small, mold in bathroom, and carpet is stained. NOT worth $200.
April 14, 2014
Rated 2 out of 5 by Susan527 Disappointed
The lobby was beautiful so we were expecting the same for the rooms. The beds were smaller than queen and very uncomfortable. There were not enough towels. If you chose not to valet your car, they were not very helpful. Also, to have to pay for wifi was unbelievable.
April 14, 2014
Rated 3 out of 5 by bh972 Helpful staff, but cold room
My room was freezing because the hotel had turned off the heat when they had a warm day. It took me a day of trying to get the heat on myself to realize no matter how high I turned the thermostat, the room wasn't going to heat up. I slept in a sweater the first night. I had to call down for an engineer to turn my heat back on. The temperature of the room affects the comfort I have in a hotel. I've never understood why hotels will pay to air condition to death in the summer, but not allow me to be warm in my room in the winter, spring or fall. This happened the last time I stayed at this hotel too.
The staff was inviting and helpful with any of my needs.
April 10, 2014
Rated 5 out of 5 by Blanche95 This hotel is classy
I thoroughly enjoyed my stay at the Westin. The staff was very friendly and professional and had a desire to provide assistance as needed. The room was beautiful and very comfortable!!!!!!!! I fell asleep as soon as my head hit the pillow. Looking forward to staying with you next year!!!
April 1, 2014
Rated 4 out of 5 by Nick4024 Hotel was good but could have been great
I booked this hotel based on my last visit. This visit started out bad with a large bus blocking the driveway and after driving for 12 hours my wife and I wanted to get to our room. The room was ok but not for the price. The carpet looked like it needed replaced a while back. The bed was comfortable, the bottled water was a nice touch, the bath was clean and functional.
April 1, 2014
Rated 5 out of 5 by CraigWW Well Kept
Been almost ten years since last stay at this facility...Rooms, amenities and conference facilities extremely well kept and a top shelf staff...Would certainly recommend...
April 1, 2014
Rated 3 out of 5 by cwonder just ok.....
After staying at the Hilton in Charlotte last year, i was a little let down by the overall look and friendliness at this hotel. I was here for an event and overall it was just ok......The bathroom faucets leaked and seemed to run warm water out of both side. I could not get a rollaway even though i was an hour prior to check-in and had requested it. I do like the Westin weekend with late check-out that.
March 31, 2014
Rated 2 out of 5 by ankita Wrongly charged
I was extremely unhappy that they charged my credit card after a week without informaing me. While checking out I got a hotel folio which was in line with the true charges and the credit card was also charged the same amount. I just randomly happended to check my credit card account and relaized they charged me 900$ without any updated folio. So if i did not scrub thorugh my credit cart statement i would have never realized. I now wonder how many other times you have chared me after giving me a folio. I feel i need to check my starwood charges closely. also when i called to complain , teh account executive let me go on for 10 minutes only to tell me i need to contact accounting next day. really not the level of service i expected. extremely dissatisfied!
March 28, 2014
Rated 3 out of 5 by JD1944 Westin Charlotte
The hotel design is good. The room design is good. Check in was efficient and polite. The maid service in the room was bad. The cleaning left a lot to be desired. The gym is excellent with good machines. Too bad there is not a jacuzzi to go with the small lap pool. The restaurant was average. Eat out. Our room smelled like a smoker room even though it was billed as non smoking. We tried to get a massage a couple of times, but unless you book way ahead, forget it.
March 25, 2014
Rated 3 out of 5 by Ron2645 The beds were hard to sleep in
I was in room 2307. The bed next to the window was broken down and my sleep was poor. After two nights I tried the other queen bed and it was a little better. I remember advertising which claimed the best mattresses for a heavenly sleep. Guess my room didn't come with that feature. It would be a good idea to change out those mattresses for future guests. Everything else was great.
March 24, 2014
Rated 5 out of 5 by SaintPaulie Comfortable, very nice
This is the second time I stay at this Westin property, both for conferences at the nearby convention center. The location is great for that and proximity to restaurants, and airport, the hotel is bright, beautiful, the staff is nice, the rooms are very comfortable. The bed is indeed heavenly, the in-room coffee maker with Starbucks coffee is a treat, the bathroom is well lit, and the "rain" shower is wonderful. Everything is super clean. The restaurants served yummy food. The gym is awesome. The price is on the high end. The experience matched it.
March 23, 2014
Rated 3 out of 5 by Jena26 Not up to Westin standards
I can depend on Westin for a superb hotel experience -- usually. Unfortunately, that was not the case in Charlotte. The room I was given was just behind the elevators, and I knew immediately that it would be a problem. I was told, however, that there was no other room available. I could have managed the noise and vibration -- it probably would not bother anyone who is not a light sleeper -- from the elevator, but it was compounded by a noisy bathroom fan that could not be turned off. Finally, the temperature in the room could not be adjusted, and most of the time I was simply way too cold, so resorted to sleeping in bathrobe, socks and gloves. I was also disappointed in my fitness experience, when the tranquility room could not be accessed. On the plus side, I received an excellent meal and was well served in the restaurant.
March 23, 2014
Rated 3 out of 5 by jbzspace330 Difficult to get a good night's sleep.
All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee.
March 20, 2014
Rated 3 out of 5 by CarlS Great room, gouged on amenities
I loveed the room, it was clean and comfortable. That being said, there were few to no amenities and the F&B pricing was out of control. I paid for room service which included a delivery charge and service charge. Along with a tip and tax my cost of food was less then the other charges.
Also customer service was hit and miss.
My over all impression was that I felt no loyalty towards the brand. Although the room was good and service OK the brand did everything they could to squeeze every last penny out of me. When you get nickle and dimed like that, it doesn't leave you with a good feeling.
March 18, 2014
Rated 5 out of 5 by Parkm72 This hotel is great
My stay was excellent and the food at the Ember Restaurant was wonderful.
March 16, 2014
Rated 5 out of 5 by Czardude I Absolutley Love this Hotel
I have been staying here for 7 years. When our son got married we booked a block of rooms everything was perect. The staff are genuinely caring and this must be because of the leadership of the GM Leo. My wife loves this hotel and my grand kids enjoy coming downtown for that heavenly experience
March 12, 2014
Rated 4 out of 5 by Kurt28 Nice - but know what to expect
Very comfortable, quiet and clean room. Great banquet room and food service!
Beware of the extra $18 per day to park at the hotel. Also, the bottled water in the room is not complimentary as advertised.
March 10, 2014
Rated 2 out of 5 by Jencheri07 My Stay at the Westin
Both nights I couldn't sleep, I was next to obnoxiiously loud guests, that went in and out of their room all night slamming doors. They were talking loudly in the hallway until 2 am , ect. I had to complain. Lack of sleep for an educational conference is never good. I definitely have had better experiences!
March 10, 2014
Rated 2 out of 5 by El2014 Convention
1) Meeting rooms, ballroom, etc. were comperable. 2) Amendities were comperable. 3) Service was mostly comperable; noticed one waitress at Lobby Bar rude to a customer and the wait for food/drinks overall was slow. 4) Price - Food/drinks too pricey.
March 10, 2014