Rated 2 out of 5 by jayr The hotel is a bit dated and service needs improvement
Front desk staff was friendly but not very good at solving any problems that occur. I had trouble with my door lock and worked with 4 different front desk staff who claimed they would fix the problem but did nothing. I spent time locked out of my room on two different occassions.
March 18, 2013
Rated 5 out of 5 by cindy513 Great palace to Stay and Relax in Las Vegas
Great location quiet and away from the main stream of Vegas. Or a 10 minute walk to the middle of the strip or a cab ride away from any hotel you want to go to!. Staff was great made dinner reservations and arranged cabto the other Casinos. Loved the fact that it was smoke free !
April 24, 2012
Rated 5 out of 5 by kc83 Great Stay
My wife and I spent a week in the Westin Las Vegas Hotel, Casino & Spa. The location is short walk from the strip and very convenient if you have a car. Traffic is light and parking easy. The rooms on the SPG floor are excellent. We had a great stay.
July 1, 2013
Rated 5 out of 5 by lwebbster1 The Hotel was very nice
The location was just a quick walk from the stip not bad at all! The room was very nice and the hotel was clean. I enjoyed my meal at Suede, the staff were so nice and the food was great! I really enjoyed the happy hour! Over all had a wonderful stay; THANK YOU SO MUCH!!!
November 21, 2012
Rated 1 out of 5 by Aroo Hotel did not meet Westin standards
Very disappointed in the hotel. We always stay at Westins whenever possible and are always pleased. This location however was less than satisfactory. Lobby was not welcoming, ventilation system was bad, room temperatures hard to control. Location was in a marginal area.
May 3, 2012
Rated 2 out of 5 by Guest5 Hotel needs room remodel and bathroom update.
Hotel needs room remodel and bathroom update. This was not the level of property I expect from Westin. They did not even have the new Westin Showerhead. Also how do you have a mini bar and prices listed in the room but not have the mini bar stocked??
May 18, 2013
Rated 5 out of 5 by Scarab One of the best hotel staf I have ever met
Hotel staff always exerts utmost effort to make the guest comfort and satisfied. Willing to help with a smile on the face is always experienced at check-in, restaurant, housekeeping, room service, health club and at check out.
June 18, 2013
Rated 1 out of 5 by Nicholask71 Let Down
As a massive SPG fan I must say this was the first SPG hotel to let me down big time - to the point I would NEVER stay there again.
Too many reasons and not enough time to list them - suggest management really take a long hard look at this place.
October 29, 2012
Rated 5 out of 5 by FrequentTraveler13 Fabulous SPG VEGAS property.
I loved this hotel so much that I canceled my bookings at other non-SPG luxury hotels to extend my stay here. The hotel staff was amazing and upgraded me to an executive suite. Book your stay here and you will be amazed. Its highly recommended.
March 3, 2013
Rated 5 out of 5 by flycook Quiet and comfortable
Always a consistent experience, close enough to walk to the center of the strip.
January 4, 2014
Rated 4 out of 5 by BKR22 Rooms good, amenities not so nice
early check-in request not met. Was not called when room was ready. Food outrageously expense - breakfast buffet $18 !!! Room very nice & clean. Having to pay for Wi-Fi an insult - this should be included as is in all other cities!
January 21, 2013
Rated 5 out of 5 by Gogilli1 Great atmosphere
Friendly staff from the moment I arrived. Will definitely stay here the next time in Las Vegas.
August 24, 2013
Rated 3 out of 5 by kela21 Great rooms but hotel management is another story
Stayed there for 1 night while I was on a road trip from Montreal, Canada to Los Angeles. I had a great time, great rooms, very nice beds like in most Westin, close to Las Vegas Blvd but the management it is another story. I wanted to book the same hotel on my way back to Montreal for June 9th so I went on the site and the price was 99$. I ran into trouble with my credit card so I couldn't book it on June 7th. I told myself ok as soon as my card is fix I book it. Went back to book it on June 8th and the price is now up by 199$. I call them to know what is going on. They tell me that it is the way things work that they decided to rise the price. I ask if there is a special event going on and they tell me no that the hotel is almost at full capacity so they decided to rise the price. They are totally stealing from people, these rooms are worth 99$ they are taking the opportunity that the hotel is full to make profits out of customers. The hotel itself is amazing for the price when they don't rise it but after what happened I will never go back to this hotel again.
June 8, 2012
Rated 2 out of 5 by JJJJJJ Incompetent computer system and front office
Hotel computer system was down when I checked out. They did not give me my star wood points. They have my first first name incorrect. And to top it all off they charged me four nights stay when I was only their for three.
November 16, 2012
Rated 2 out of 5 by bnoble CHOAS
Computers were down for 5 days and complete and total choas ensued. waiting 8 hours for a room to become available and on top of that many of the employees had the "sucks for you but nothing we can do" attitude. DONT GO!
October 27, 2012
Rated 2 out of 5 by Way44 Don't breathe as you walk through the lobby
The worst, and totally unavoidable, part of the hotel is the "lobby" which isn't a lobby, but a casino, and boy does it stink! When we arrived at the hotel and I walked through the front door I was confused. Had I missed the main entrance? I wasn't looking for their casino. Where was the check-in desk? I kept walking and thought, "What a bummer that to get to the main lobby you have to walk through a grungy casino that smells like an old ash tray that's been sitting in the apartment of an old man that always wears too much colon." I later learned that the way they try to counter the ancient smoke smell is to have small, motion detecting "fragrance" dispensers on a number of the walls in the "lobby" area. I hated coming into and leaving the hotel.
The staff were excellent and that helped balance the experience out. But, there were other disssapointments: A number of floors have been renovated, but many haven't, and they're tired and unattractive.
A flat screen HD TV, but with no digital HD channels to view?! Bottomline? I found it hard to believe I was at a Westin.
September 7, 2012
Rated 5 out of 5 by Vicki44 Great service and quality features A+
This is a very comfortable hotel with excellent features such as their spa, restuarant and Starbucks coffee shop.
The location is also great.
January 3, 2014
Rated 2 out of 5 by Shawn201 Needs Improvement
The room was dirt when I walked in (hair on the bed and Oreo cookies on the floor). When I let the staff know, they responded with a simple okay…not I’m sorry I’ll take care of that. Overall, need some freshening up.
August 21, 2012
Rated 4 out of 5 by COLPETE Big Smoke Trip
Overall quality was Westin Standard. The rooms were quiet and very comfortable. Exercise facility is getting worn out and needs updating. Food was very good and the Casino was fair. Will stay there again.
November 23, 2012
Rated 4 out of 5 by jgin Smokey lobby
The hotel is very nice bu the smell of smoke is so strong in the lobby due to the casino. I hated walking through it on my way out the door as I felt like I smelled. Can anyone turn on the fan?
November 19, 2012
Rated 1 out of 5 by Toady Not a good Vegas Hotel
This is a very tired Westin property. Off the strip, brown drab and not classy. The only good thing in the room is the traditional Westin Bed. I pass and stay at one of the classy strip hotels
January 25, 2013
Rated 4 out of 5 by MMS1948 Pleasant Hotel
In the shadow of the massive Casino Hotels the Westin is quietly pleasant.
The one significant deficiency is the lack of an excellent dining experience. Suede is only very average.
September 16, 2012
Rated 1 out of 5 by Sourdough A disaster of a hotel
In more than 50 years of world wide business travel the THE WESTIN LAS VEGAS HOTEL, CASINO & SPA was one of my worst hotel experiences ever.
My first impression as I walked into the hotel was of a smoky, dirty uninviting lobby. Next was being told they had no record of my reservation by the unhelpful reception staff. When I showed them my confirmation they relented and said they might be able to find me a room. One and a half hours later they had a room ready for me. It was bare minimum for a large hotel chain. Noisy and less than comfortable.
During my three day stay the housekeeping service appeared only once.
When I checked out the reception clerk said she could not provide me with a receipt because their computers were down. I asked when she expected them to be up again she said she didn't know but they had been down for five days and she would email it to me as soon as they were up again. Four days have passed since then without a receipt yet. My business expense report is on hold until the Westin Las Vegas gets there act together.
My stay amounted to nothing but a lot of aggravation. NOT RECOMMENDED.
October 31, 2012
Rated 5 out of 5 by kvnmck11 Great Spot
If you are coming to Las Vegas for either buisness or pleasure or both this is a great location. Two blocks from the middle of the Strip. Great staff and I believe pet friendly.
July 24, 2012
Rated 2 out of 5 by KAC41 This hotel is fine in a pinch
I was disappointed with my stay. My room was worn. The wall paper coming off of the walls, the toilet paper holder coming away from the wall. My telephone didnt work. I had a hard time getting service from the front desk and I never talked to the same person twice about my needs. Suade told me they were too busy to serve me carry out food on my first challenging night at the hotel. The lobby, casino, bar tenders, waitressing staff, public restrooms, premises, front door peoples, beds, and conference amenities were good. I did enjoy the happy hour one evening. But all in all, I found the room service to be very expensive. The hotel was about 2 blocks from the strip and as a single woman I wouldnt walk there alone. Fortunately, I met some nice people and we ventured out together. Unfortunately, adding salt to my wounds, after recieving my bill and checking out, my credit card was charged extra charges...and Im waiting to have that money credited to my account. I have been to Vegas 4 times and this was my least favorite spot to stay. But the bed was awesome. I just didnt get the customer service that I enjoy on my trips.
January 23, 2013
Rated 4 out of 5 by kangol73 Older but still nice, close to strip and quiet
This is an older hotel and updated. Still comfortable and nice. Average hotel my rating a 3 star. Employees seem nice and helpful. I will return in the future.
May 10, 2012
Rated 4 out of 5 by Evilroy Water bottles
The water bottles in the rooms for $4.00 each is robbery. They are the smallest bottles and I would never pay $4.00 for a little drink of water.
November 16, 2012
Rated 2 out of 5 by Phil12 Nuisance fees
Hotel was ok. Rooms are very small. One nuisance fee: $11.50 charge for use of pool, gym, parking, none of which I used. Charge is "mandatory".
September 15, 2012
Rated 2 out of 5 by roc1 Westin LV
Good location just off Strip.
Interestingly,my friends who are not SPG members got nicer /more spacious rooms than me (gold member ).
April 9, 2013
Rated 5 out of 5 by Crash141 Great Hotel
The staff is super, as is the cleanliness of the rooms. I especially like the work out facility
June 27, 2013