Rated 4 out of 5 by travellerNov2012 Good location
Reception staff was prompt, courteous, and very helpful.
Room was clean and very comfortable beds.
One negative experience was Saturday morning (11/10/2012) breakfast at Suede Restaurant. I was promptly seated. My utensils were never washed and full of food. I did not realize this until I picked up the utensils and had my hands dirty with food. I left the restaurant and eat elsewhere.
November 13, 2012
Rated 4 out of 5 by j32martini Plumbing issues
Overall I liked this hotel, it's convenient to the strip, and very comfortable - love the Heavenly beds.
However, my experience was not so great. I arrived late in the evening and was tired and ready for bed. As I got to my room I saw the bathroom was flooded with water, later learning earlier in the week there was a pipe explosion that was not dealt with in the best way.
August 6, 2012
Rated 1 out of 5 Not the best place to stay
It took 4 hours to get in to a room. Reservation staff was not helpful at all. Acted like I was a bother. Never offered the pool or spa to guests while I waited. Said they would call me and let me know when I could get a room - never did. I noticed others were getting keys so I went to the desk and had to asked if I could get a room. Same story from others at my meeting.
October 29, 2012
Rated 5 out of 5 by HolBal convenient for business travel
Love the location of the hotel. Like the size of the gym- though the exercise balls could use some air :) and a few rollers would be nice. LOVE the restaurant food- had the ahi burger- it was FAB-U-LOUS.
Big fan of Strarbucks being inside the facility not a fan of the pricing being Westin pricing vs. Starbucks pricing- tall latte is the price of a grande?!?
August 22, 2013
Rated 4 out of 5 by Texastraveller Great staff makes this hotel a winner
This is a dated hotel but with some recent upgrades it is "nice," but still not great. However, the staff will make you feel very welcome and they all go out of their way to make your experience at the hotel a great one. Everyone with whom we dealt, from the door staff to the manager on duty took the time to make sure we felt like true "preferred guests."
June 19, 2012
Rated 4 out of 5 by Elisa A Nice Hotel Overall
I stayed here one week for business and found this to be a nice, clean hotel at a good value. The rooms are fairly modern with a flat screen televsion and a large desk which provides ample work space. I liked the fact that the pool area, although compact, is open late. I had been at a different hotel chain the prior week, and could never use the pool because it closed at 6pm every day. I also utilized the fitness area which I thought was plenty adequate with modern equipment. The only downside to the fitness room is that it was quite warm inside, and I noticed that the doors were occasionally propped open to allow airflow, so perhaps there was an A/C problem the week I was there. I loved the "green" option allowing me to forego housekeeping and earn extra Starwood points instead. I wish some of the other hotel chains would follow suit on this wonderful idea. Overall, this was a good hotel and I would come back again without hesitiation.
April 30, 2012
Rated 5 out of 5 by MJski Our Stay
I left a written review with your staff at the Starwood Desk. All in all, we had a great time and your hospitality went a long way to make our stay Very Pleasant and Comfortable.
We were able to check in early and we were also given some extra time to check out. The friendliness of the staff make our stay very enjoyable.
October 5, 2013
Rated 5 out of 5 by Fifegal A Las Vegas gem
An hotel is only as good as it's staff and the staff at the Las Vegas Westin are exemplary. We were in Las Vegas because my aunt was in hospital there for three weeks. The Westin became our home away from home, during a very scary and difficult time. Everyone seemed to know why we were there and often enquired as to how my aunt was getting on, which really meant a lot to the three of us. Marcus and his colleagues, in the restaurant at breakfast, were so kind and nice to us. Our day always started well. Our rooms were very comfortable too which was great. All in all a the Westin was five star and we are now home and my aunt is improving everyday.
February 19, 2014
Rated 5 out of 5 by ClubGlo Pleasantly surprised!
Wonderful stay! I'm use to the mega hotels and there amenities but decided to try something different. This was definitely a nice change from my other visits to Vegas. Quite, off the strip and a great deal! Free spa use for hotel guest was a nice plus! If I had the change to stay here again on a deal I will not miss the opportunity!
August 15, 2012
Rated 3 out of 5 by TJ67 Let down
WE always book through SPG. I was told i would get a special rate when i got there, because we were staying multiple nights. I was told there were no added fees, and I even asked about "resort" or "extra" fees. They said "no, just room rate and tax." When we got there, Westin said they had no connection to special rate from SPG, that they were separate and I'd have to call SPG. Got up to room and did just that. Had to launch a complaint so they would open the recording of the conversation I had with the reservation clerk. I haven't heard back from anyone and yes, I was charged fees for " amenities" that I was never told about or asked if I wanted to use! Had to call on two occasions to have the room cleaned. The spa was nothing like the other spas we have been to, it lacked it's own pool and whirlpool.The bed was comfortable, but that's it. I don't know if this should be a SPG affiliated hotel. We should have stayed on the Strip for a much better rate!!!!
August 16, 2013
Rated 3 out of 5 by David35209 Needs improvement
Hall door would not latch on it's own. Had to push very hard to get it to close. On second night, we returned almost 7pm after being gone all day and found door cracked. Just pushed door open without using key.
1st day, there was no regular coffee in room.
2nd day, they removed the opened shampoo bottle but did not replace it.
May 9, 2012
Rated 4 out of 5 by Zheng4 Great hotel to stay while in Las vegas.
A great hotel to stay while in Las Vegas, with great value. We booked several nights through a third-party travel site, also subsequently booked several other nights (after returning from staying in national parks) through hotel's own booking agent, turned out that booking directly through hotel was cheaper using AAA discount.
September 5, 2012
Rated 1 out of 5 by redhead Bad Agent Help
it started when we arrived, problem after problem, they never listened to what we needed or what the problems were. It was the worse place we have ever stayed for the money, we prepaid and got treated like the worst guests that ever stayed there. We will never stay there again, and neither will any of our friends or family.
August 13, 2012
Rated 5 out of 5 by btuffs Westin Staff
From Michael and Sean at the front desk to Rachael and Whitney in the Spa, this place always knows how to treat Platinum members!! Hotel has a casino, Starbucks, Spa, a restaurant and a theatre (shows aim towards the older crowd). It's a mile off the strip and easy to find. Love this hotel, I stay 15 times a year!!
August 25, 2013
Rated 3 out of 5 by boomer01 Starwood failed
The staff at the hotel was commendable in operating during a time when Starwood/Westin failed them. How the computer and server system for the hotel could be down as long as it was and not be resolved for such a location is beyond me. At least my wait for a hotel room was less than the five hours other endured.
November 1, 2012
Rated 5 out of 5 by GMONEYMANG Just what I expected and more
I had planned a trip to Las Vegas for one night only and needed a good place to crash and The Westin in Las Vegas was a perfect fit. Not only did I get a good rate but it was a "Westin" and I experienced exactly what I have come to expect from visiting a Westin hotel. I would definitely reccomend this hotel.
April 10, 2012
Rated 1 out of 5 by AJA78 Local Concernt Venue Ruins Stay
I recently stayed at this location during the first week of April for a business trip. The hotel is very average compared to other Westin locations around the world, with nothing remarkable. However, there is a concert area adjacent to the north side of the hotel. On the night of the 3rd, the obnoxiously loud music did not end until after midnight and began around 730am the next morning. I actually checked out early and left for the airport to sit at the gate for 4 hours instead of staying in my room it was so bad. I would recommend another property in Las Vegas if you value any sleep time.
April 20, 2014
Rated 2 out of 5 by Lotus Un-resort fee
The evening mgr's reception is acceptable but repeated complaints about pool being un-heated went no where. Did not get my daily swims in December so I had to check out early on 4th night, and found out got whacked by a daily resort fee during my stay. What a shame for a platimum SPG memeber.
December 30, 2012
Rated 3 out of 5 by Mike8000 Smoking in a non smoking hotel
Guests smoking in the hotel. We've stayed many times and this one threw us over. Smell was so strong it woke us up. We called the front desk and they sent up a security guard but only knocked on one door...didn't seem like they did anything to stop it other than put fans in the hallway.
October 8, 2012
Rated 4 out of 5 by Kelly64 Prompt in-room dining
Poor service in regards to staff knowledge on business center and boarding pass printing. Staff directed me to website to print pass and there was a printing station at the front desk. Of course that station was not working. Had to get to airport early. The business center was closed.
January 1, 2013
Rated 2 out of 5 by jayr The hotel is a bit dated and service needs improvement
Front desk staff was friendly but not very good at solving any problems that occur. I had trouble with my door lock and worked with 4 different front desk staff who claimed they would fix the problem but did nothing. I spent time locked out of my room on two different occassions.
March 18, 2013
Rated 5 out of 5 by cindy513 Great palace to Stay and Relax in Las Vegas
Great location quiet and away from the main stream of Vegas. Or a 10 minute walk to the middle of the strip or a cab ride away from any hotel you want to go to!. Staff was great made dinner reservations and arranged cabto the other Casinos. Loved the fact that it was smoke free !
April 24, 2012
Rated 5 out of 5 by Tricolor Great location
Just a block away from hustle and bustle of the strip, the Westin is a quiet respite from the action. Comfortable rooms and excellent service made our five days in Vegas a great Christmas trip.
December 29, 2013
Rated 5 out of 5 by lwebbster1 The Hotel was very nice
The location was just a quick walk from the stip not bad at all! The room was very nice and the hotel was clean. I enjoyed my meal at Suede, the staff were so nice and the food was great! I really enjoyed the happy hour! Over all had a wonderful stay; THANK YOU SO MUCH!!!
November 21, 2012
Rated 1 out of 5 by Aroo Hotel did not meet Westin standards
Very disappointed in the hotel. We always stay at Westins whenever possible and are always pleased. This location however was less than satisfactory. Lobby was not welcoming, ventilation system was bad, room temperatures hard to control. Location was in a marginal area.
May 3, 2012
Rated 5 out of 5 by woarbob Just what you want
I love this hotel because it provides exactly what you want , nice fitness room , great small pool with wonderful Chaises. Excellent Spa and just steps from the Strip.
24 hour Starbucks is a bonus and wonderful staff. This will be added to my list for sure!
August 22, 2013
Rated 3 out of 5 by Rover12 Do you like cold showers?
Two of the three mornings, showers were quite cool even with only the hot water on. Even in the desert, not enjoyable to me. Dinner entrée was overcooked, and waiter was MIA, so I only ate part of it and gave up. Banquet lunches were excellent, however.
August 4, 2013
Rated 5 out of 5 by Kimmers Classic, comfortable yet monetarily affordable
Always feel a bit pampered at a Westin. Rooms are classically decorated yet very functional. Beds- well they speak volumes - comfort comfort comfort. Weird as it is, I love the bath robe! After a long day, shower and slide into the soft Westin robe
August 23, 2013
Rated 5 out of 5 by kc83 Great Stay
My wife and I spent a week in the Westin Las Vegas Hotel, Casino & Spa. The location is short walk from the strip and very convenient if you have a car. Traffic is light and parking easy. The rooms on the SPG floor are excellent. We had a great stay.
July 1, 2013
Rated 2 out of 5 by Guest5 Hotel needs room remodel and bathroom update.
Hotel needs room remodel and bathroom update. This was not the level of property I expect from Westin. They did not even have the new Westin Showerhead. Also how do you have a mini bar and prices listed in the room but not have the mini bar stocked??
May 18, 2013