Rated 1 out of 5 by Laurielyn Waste of money
I booked a Friday night at the Westin hoping for a nice evening. When we tried to check in at 2:30pm we were told our room was not ready yet and it would be about 1 hour. We went and had a couple of drinks while waiting. We then went back to check in again after the allotted hour and were told our room was still not ready and that it might not be until 6pm! The desk clerk said that it was because we had booked with a third party and we would be the last people to receive a room. The clerk stated that check in was not until 4pm even though the website says 3pm. They did not offer us anything as compensation for not having our room ready, just rudely told us it was not ready. When we went back at 4:50pm our room was finally ready. We were told at that time they would waive the facility fee since we did not have time to use any of the facility. However the next morning we got a bill for the facility fee.
September 22, 2013
Rated 4 out of 5 by travellerNov2012 Good location
Reception staff was prompt, courteous, and very helpful.
Room was clean and very comfortable beds.
One negative experience was Saturday morning (11/10/2012) breakfast at Suede Restaurant. I was promptly seated. My utensils were never washed and full of food. I did not realize this until I picked up the utensils and had my hands dirty with food. I left the restaurant and eat elsewhere.
November 13, 2012
Rated 1 out of 5 by Executive Hotel had bugs in room
This is an aging property and it shows in the furnishings and appointments. Reminds me of 1970's 1-2 star motel. Needs a complete remodel or the need to drop the Westin name. Had to change rooms after two roaches ran across my desk in the morning. I spend 100 nights a year in hotels and have never seen than happen.
February 10, 2014
Rated 5 out of 5 by doopie33 Always been a great experience
This is my favorite go to hotel in vegas. Genuine friendly staff that always ensure our needs were met. We had a large group with multiple rooms on a sold out weekend. Still they were able to put us on the same floor and made the process smooth and easy. Thanks guys!
June 24, 2014
Rated 4 out of 5 by j32martini Plumbing issues
Overall I liked this hotel, it's convenient to the strip, and very comfortable - love the Heavenly beds.
However, my experience was not so great. I arrived late in the evening and was tired and ready for bed. As I got to my room I saw the bathroom was flooded with water, later learning earlier in the week there was a pipe explosion that was not dealt with in the best way.
August 6, 2012
Rated 1 out of 5 Not the best place to stay
It took 4 hours to get in to a room. Reservation staff was not helpful at all. Acted like I was a bother. Never offered the pool or spa to guests while I waited. Said they would call me and let me know when I could get a room - never did. I noticed others were getting keys so I went to the desk and had to asked if I could get a room. Same story from others at my meeting.
October 29, 2012
Rated 5 out of 5 by HolBal convenient for business travel
Love the location of the hotel. Like the size of the gym- though the exercise balls could use some air :) and a few rollers would be nice. LOVE the restaurant food- had the ahi burger- it was FAB-U-LOUS.
Big fan of Strarbucks being inside the facility not a fan of the pricing being Westin pricing vs. Starbucks pricing- tall latte is the price of a grande?!?
August 22, 2013
Rated 4 out of 5 by Texastraveller Great staff makes this hotel a winner
This is a dated hotel but with some recent upgrades it is "nice," but still not great. However, the staff will make you feel very welcome and they all go out of their way to make your experience at the hotel a great one. Everyone with whom we dealt, from the door staff to the manager on duty took the time to make sure we felt like true "preferred guests."
June 19, 2012
Rated 4 out of 5 by Elisa A Nice Hotel Overall
I stayed here one week for business and found this to be a nice, clean hotel at a good value. The rooms are fairly modern with a flat screen televsion and a large desk which provides ample work space. I liked the fact that the pool area, although compact, is open late. I had been at a different hotel chain the prior week, and could never use the pool because it closed at 6pm every day. I also utilized the fitness area which I thought was plenty adequate with modern equipment. The only downside to the fitness room is that it was quite warm inside, and I noticed that the doors were occasionally propped open to allow airflow, so perhaps there was an A/C problem the week I was there. I loved the "green" option allowing me to forego housekeeping and earn extra Starwood points instead. I wish some of the other hotel chains would follow suit on this wonderful idea. Overall, this was a good hotel and I would come back again without hesitiation.
April 30, 2012
Rated 4 out of 5 by RS24 Noise
There was noise from the corridor and adjacent room (through the connecting door)
June 26, 2014
Rated 4 out of 5 by vandesc Good value
Nice bright rooms, spacious with ample drawer space. Electric probably needs a minor upgrade. Door didn't always close completely without an extra push...
June 25, 2014
Rated 5 out of 5 by MJski Our Stay
I left a written review with your staff at the Starwood Desk. All in all, we had a great time and your hospitality went a long way to make our stay Very Pleasant and Comfortable.
We were able to check in early and we were also given some extra time to check out. The friendliness of the staff make our stay very enjoyable.
October 5, 2013
Rated 5 out of 5 by keto1957 Excellent location near Vegas Strip
Always great staying @ Westin Las Vegas. Awesome friendly staff
March 19, 2014
Rated 5 out of 5 by ClubGlo Pleasantly surprised!
Wonderful stay! I'm use to the mega hotels and there amenities but decided to try something different. This was definitely a nice change from my other visits to Vegas. Quite, off the strip and a great deal! Free spa use for hotel guest was a nice plus! If I had the change to stay here again on a deal I will not miss the opportunity!
August 15, 2012
Rated 4 out of 5 by Swhitman Great but problem with key card could have caused big airport problem
I had a good experience with Westin overall. However, my key card was canceled and had to be reissued twice during my stay. This would be just a minor inconvenience except that the last time, it was the morning I was checking out of my hotel. I was going back up to my room to pack quickly and go to the airport and was unable to get in. The concierge was unable to reinstate it right there and basically told me to go upstairs and wait for someone to let me in my room. Well, I really needed to get going. When he was not there within a few minutes, I had to come down and ask a manager to send someone up with me to get into the room. The manager was agreeable and the man who came up was very nice, but this took longer than it had to. I didn't want to miss my flight!
I ultimately got to the airport in time and all was fine, but I didn't get to check around the room for last-minute details as I would normally have done. I do believe I left a phone charger there. It's not a big deal, but some little things become big things when you're in a time crunch.
You should 1) be mindful of people's timetables when they are traveling and be quicker on problem solving and customer service. .
2) improve your key card system.
Overall I was very happy with the Westin. Thank you!
June 26, 2014
Rated 3 out of 5 by TJ67 Let down
WE always book through SPG. I was told i would get a special rate when i got there, because we were staying multiple nights. I was told there were no added fees, and I even asked about "resort" or "extra" fees. They said "no, just room rate and tax." When we got there, Westin said they had no connection to special rate from SPG, that they were separate and I'd have to call SPG. Got up to room and did just that. Had to launch a complaint so they would open the recording of the conversation I had with the reservation clerk. I haven't heard back from anyone and yes, I was charged fees for " amenities" that I was never told about or asked if I wanted to use! Had to call on two occasions to have the room cleaned. The spa was nothing like the other spas we have been to, it lacked it's own pool and whirlpool.The bed was comfortable, but that's it. I don't know if this should be a SPG affiliated hotel. We should have stayed on the Strip for a much better rate!!!!
August 16, 2013
Rated 3 out of 5 by David35209 Needs improvement
Hall door would not latch on it's own. Had to push very hard to get it to close. On second night, we returned almost 7pm after being gone all day and found door cracked. Just pushed door open without using key.
1st day, there was no regular coffee in room.
2nd day, they removed the opened shampoo bottle but did not replace it.
May 9, 2012
Rated 4 out of 5 by Zheng4 Great hotel to stay while in Las vegas.
A great hotel to stay while in Las Vegas, with great value. We booked several nights through a third-party travel site, also subsequently booked several other nights (after returning from staying in national parks) through hotel's own booking agent, turned out that booking directly through hotel was cheaper using AAA discount.
September 5, 2012
Rated 1 out of 5 by redhead Bad Agent Help
it started when we arrived, problem after problem, they never listened to what we needed or what the problems were. It was the worse place we have ever stayed for the money, we prepaid and got treated like the worst guests that ever stayed there. We will never stay there again, and neither will any of our friends or family.
August 13, 2012
Rated 5 out of 5 by btuffs Westin Staff
From Michael and Sean at the front desk to Rachael and Whitney in the Spa, this place always knows how to treat Platinum members!! Hotel has a casino, Starbucks, Spa, a restaurant and a theatre (shows aim towards the older crowd). It's a mile off the strip and easy to find. Love this hotel, I stay 15 times a year!!
August 25, 2013
Rated 3 out of 5 by boomer01 Starwood failed
The staff at the hotel was commendable in operating during a time when Starwood/Westin failed them. How the computer and server system for the hotel could be down as long as it was and not be resolved for such a location is beyond me. At least my wait for a hotel room was less than the five hours other endured.
November 1, 2012
Rated 4 out of 5 by speaker623 Nice staff
great service, nice staff
June 25, 2014
Rated 5 out of 5 by GMONEYMANG Just what I expected and more
I had planned a trip to Las Vegas for one night only and needed a good place to crash and The Westin in Las Vegas was a perfect fit. Not only did I get a good rate but it was a "Westin" and I experienced exactly what I have come to expect from visiting a Westin hotel. I would definitely reccomend this hotel.
April 10, 2012
Rated 2 out of 5 by Lotus Un-resort fee
The evening mgr's reception is acceptable but repeated complaints about pool being un-heated went no where. Did not get my daily swims in December so I had to check out early on 4th night, and found out got whacked by a daily resort fee during my stay. What a shame for a platimum SPG memeber.
December 30, 2012
Rated 3 out of 5 by Mike8000 Smoking in a non smoking hotel
Guests smoking in the hotel. We've stayed many times and this one threw us over. Smell was so strong it woke us up. We called the front desk and they sent up a security guard but only knocked on one door...didn't seem like they did anything to stop it other than put fans in the hallway.
October 8, 2012
Rated 2 out of 5 by SPGMemberA1 Cold Shower
No hot water at 7AM. this is not acceptable in Westin hotel having to cold shower in busy morning. Room was not clean, smelled bad and unfriendly staff members. Very disappointed.
June 23, 2014
Rated 4 out of 5 by Kelly64 Prompt in-room dining
Poor service in regards to staff knowledge on business center and boarding pass printing. Staff directed me to website to print pass and there was a printing station at the front desk. Of course that station was not working. Had to get to airport early. The business center was closed.
January 1, 2013
Rated 2 out of 5 by jayr The hotel is a bit dated and service needs improvement
Front desk staff was friendly but not very good at solving any problems that occur. I had trouble with my door lock and worked with 4 different front desk staff who claimed they would fix the problem but did nothing. I spent time locked out of my room on two different occassions.
March 18, 2013
Rated 5 out of 5 by cindy513 Great palace to Stay and Relax in Las Vegas
Great location quiet and away from the main stream of Vegas. Or a 10 minute walk to the middle of the strip or a cab ride away from any hotel you want to go to!. Staff was great made dinner reservations and arranged cabto the other Casinos. Loved the fact that it was smoke free !
April 24, 2012
Rated 5 out of 5 by lwebbster1 The Hotel was very nice
The location was just a quick walk from the stip not bad at all! The room was very nice and the hotel was clean. I enjoyed my meal at Suede, the staff were so nice and the food was great! I really enjoyed the happy hour! Over all had a wonderful stay; THANK YOU SO MUCH!!!
November 21, 2012