Rated 1 out of 5 by DETi Worst Westin
This was by far the worst Westin I've ever stayed at. Front desk staff, concierge staff, business center staff and restaurant staff ALL act like they could care less about service. I have never experienced such rude staff in all areas of the hotel with the exception of housekeeping. Housekeeping staff were very friendly. The rest of the staff in the hotel should take lessons from housekeeping.
July 29, 2012
Rated 5 out of 5 by Campos64 Great hotel and location
We recently were in Boston for a convention and really enjoyed our stay. The hotel staff from the front desk to the housekeepers was outstanding. the Concierge staff really went out of their way to make sure we had dinner reservations and a city tour. Great customer service!
When we checked in we asked about a room with a harbor view and OMG you should have seen our view. Be sure to ask....
July 2, 2012
Rated 2 out of 5 by dinah14 desk personnel make mistakes with credit card charges
The hotel personnel were nice. However there were no toiletries in the room. My husband paid for my night with his star points and today I see that the hotel decided to charge the room to my credit card without my authorization. This is not acceptable for a hotel of this calibre. As well, unlike other hotels we have stayed at there were no slippers so walking barefooted is the only option.
April 10, 2012
Rated 3 out of 5 by Unimpressed000 Unimpressed
I chose the Westin over my usual spot in Boston because they hosted the conference I was attending. When I arrived for the conference registration, the lobby was packed, so I waited until after 4pm to check in. I was told there were no rooms ready, but they'd call my cell when one was available. I finally couldn't wait any longer and went back to the desk about 7pm, when I was told my room was ready and they weren't sure why no one had called me - my cell phone number on file was correct.
I ordered room service for dinner one night - way more expensive than the competitor I usually stay with. Also, the main course was way over-salted.
After my room was cleaned the next morning, there was no floor mat in the bathroom. I put one of the towels on the floor, but it felt tacky to have to do that.
Overall, UNIMPRESSED compared to local competitors and less than I expected based on the look and price.
May 7, 2012
Rated 5 out of 5 by SH65 Memorable Experience
It is a great hotel, outshoot other Westin. Staffs are helpful and attentive. They allowed us early check in and late chect out and splitting bills. The only "4" I gave for staff was because one day we run of shampoo as the housekeeping did not provide shampoo the day before and we (two adults) have to use leftovers in the morning. However, when we called, it was delivered immediately.
November 5, 2012
Rated 5 out of 5 by traveler85 Excellent employee
Just want you to know you have a valuable employee named Amber. She was genuinely friendly and helpful when she served us in the lobby bar. The following morning, there she was again seating us for breakfast. She remembered us and was very welcoming. We don't encounter genuine customer service very often anymore, but Amber is excellent and I hope you will recognize her for her service.
June 24, 2012
Rated 5 out of 5 by TravelingMan Another reason to like Boston
I was in town for an annual sales meeting and was trapped in the Boxborough area, I had to plan an escape and this hotel fit the bill. Great location, property and staff. I had hoped I might get a platinum upgrade to a nice suite, but it seems this hotel was very busy. Looks like I'll have to come back another time.
September 1, 2013
Rated 4 out of 5 by DavidC37 Fine Hotel, but Service Lacking
My first interaction with an employee at this hotel was the valet who referred to my girlfriend - who is 1 year my junior - as my "beautiful daughter." It was extremely creepy and uncomfortable for both my girlfriend and me. This was certainly not the first thing we wanted to think about we walked hand-in-hand to a hotel for the weekend. The valet then wanted to seal our now unwanted interaction with me giving him a high five and a smile, when I calmly refused and walked away to check in I was told that I was "so rude!"
Aside from the service, which was lacking our entire three night stay, the facilities were exactly what you would expect from a Starwood brand. The lobby, restaurants and shops were all great. Our room was clean and comfortable. The location is convenient no matter the reason for visiting. It was overall a great hotel, assuming service is not terribly important to the traveler and one doesn't mind stomaching disturbing interactions with a particular valet.
September 2, 2013
Rated 4 out of 5 by julebaby16 It was nice
I have to say I had a horrible experience at a Starwood Hotel two weeks before & this was a much better experience. My one critique is that I have a hard time with paying to park your car......They charge you over $200.00 a night and then nail you for another $35.00 per day to park your car.That is OUTLANDISH.... Your paying to stay there,,,,Parking should be FREEEEEE. SHAME on them.
September 27, 2012
Rated 3 out of 5 by Kris10 Needs improvement
The room was only so-so for the quality I expect. Very thin walls, and a huge gap under the door to the hallway, so not very quiet. Also the staff nearly sent me in the opposite direction for a restaurant where I was meeting a group, and they could not properly direct me to a function in their own hotel where my group was meeting. They were very pleasant, just not very well informed.
July 20, 2012
Rated 5 out of 5 by mikafiya Always enjoy our stay
Westin at Boston Convention Center is an excellent hotel. The location is quiet and relaxing. There is access to the train, bus or airport. The staff is friendly and very helpful. Great service and very clean rooms and public areas.
September 26, 2013
Rated 4 out of 5 by bouche29 This hotel was great value
Loved the beds, so heavenly. Best night sleep in months. Hotel is beautiful and facility is top notch including the Starbucks and Irish pub. Location is not ideal unless you are attending a convention as It is a long walk to everywhere but subway is close by but even that requires a few transfers to most places. Easy self park setup was also nice. (at a discounted fee to the valet)
August 8, 2012
Rated 4 out of 5 by bk89511 Help when needed
Wish I had the person's name that helped me out on changing a prepaid rate reservation. I was stranded night of booking and she changed to ffollowing day with early check-in. I was out a few hours later and really didn't need the room. But she made it possible to get the stay credit on what would have otherwise been a totally wasted $250.
So thanks for helping in a moment of need.
October 31, 2012
Rated 5 out of 5 by PaulH55 Fitness equipment
For the first time ever I was surprised to see that my room had a treadmill and exercie equipment.
October 12, 2013
Rated 3 out of 5 Housekeeping
Left for the day and returned to find our room not cleaned! Supposedly a misunderstanding with the green tag; left the tag on the bed as the instructions state for clean linens and the housekeepers thought we didn't want the bed made???? Hotel services did take care of it and our room was cleaned when we went out for dinner!
August 19, 2013
Rated 4 out of 5 by Blythe50 Quick stop in Boston
We have stayed numerous times in Boston in different locations & hotels. We found this hotel to fit our needs during this visit with another couple. The location is great for having access to other parts of the town away from the Fanuil Hall location but near to the wonderful parks, restaurants & across from the Convention Center. Also, it has ease of access to the airport.
September 10, 2012
Rated 4 out of 5 by CP158 Being green
I opted to try to be green on this trip by putting out my hang tag indicating no cleaning services. I was quite surpised when the card was slipped under my door with a another card indicating that the program was not available. I was ok with this until I discovered 3 ther of my collegues did the same thing and were treated to the $5.00 Starbucks cards. Please be consistent!
September 27, 2012
Rated 5 out of 5 by JSarmy Wonderful room
Very happy with my room. Being there on St. Patrick's Day was a little loud about 2:30 a.m. with people running up and down the hall but I expected it. Room was very clean, view was beautiful. The bed was very extremely comfortable and I loved the neck pillow which I used for a knee pillow as I have recently had surgery and this was the best I slept since my surgery.
March 22, 2012
Rated 5 out of 5 by delsberg Great hotel and wonderful staff
My wife and I were visiting from Chicago for the weekend and had a great experience. The staff was overly friendly and when our flight was delayed Sunday afternoon, they allowed us to hang out in one of the rooms free of charge so we didn't have to wait in the lobby. We will be back!
September 3, 2013
Rated 4 out of 5 by Larry32 Very good conference hotel
Very good conference hotel, good food.close to convention center. Getting more restaurants nearby, needs more stores and shopping nearby
October 5, 2013
Rated 3 out of 5 by SStone Cleanliness
I was turned off by the dirty bathroom. The toilet seat was dirty and the shower had hair in it. The first day my husband noticed it and he immediately cleaned it since he had to use the bathroom asap. I briefly mentioned it to the front desk (after the fact). They offered to change rooms but there was no point then.
Otherwise everything else appeared clean...??
September 25, 2012
Rated 5 out of 5 by Dee57Dee Another great stay!
My third visit to this hotel - always wonderful! Customer service rocks!
October 10, 2013
Rated 2 out of 5 by chandy weak link caused distress
While my stays at SPG hotels are typically above average, I was disappointed with two things at the Westin Waterfront: 1. pillows were old and uncomfortable, 2. (MOST IMPORTANT) the iron leaked "rusty water" all over my custom white dress shirt and, aside from ruining a very expensive item, caused distress in getting to and going into my critical job interview!
August 27, 2012
Rated 4 out of 5 by Jonas Everything good, except internet not included
Can't believe that a hotel of this class (with prices accordingly) can not offer free unlimited internet in the rooms to all guests. It is ridiculous that it is not included in the price. This is something that only makes guests frustrated and angry! Shape up and get into the new decade!
Very expensive breakfast, maybe t was worth it, didn't want to try..
October 30, 2012
Rated 3 out of 5 by Gilligan Dogs spoil the hotel
Hotel was clean and location was good in the city. We stayed on the SPG floor 12. There were several people with small yelping dogs! We did not know the hotel allowed dogs until our arrival. It is hard to get a good nights sleep with dogs barking when you go to bed and wake up. We will never stay at this hotel again just for the fact that they allow dogs.
August 15, 2012
Rated 5 out of 5 by Duggie531 Conference Stay
Excellent 4 nights is this hotel.
Liked the "Green Option" of not using maid service each day and received $ 5.00 voucher x 3 days. Put it towards lunch one afternoon. Clever idea. My room was so clean I didn't need maid service.
Front desk hotel staff : "Elena and Orlando" phenomenal! Very welcoming to guests.
Food in MJ O'Connors Pub: delicious!!!
July 23, 2012
Rated 5 out of 5 by Mikeod1975 Green Club
The hotel was awesome! I've stayed there now at least 3 times and each time it seems to get better and better.
I signed up for the "Green Service" option, which is where they will give you $5 at Starbucks if you decline room cleaning. Well, I thought that was suppose to be every morning, but I only recieved one $5 gift card. Is that correct?
November 14, 2012
Rated 5 out of 5 by Chels562000 Second visit
My second visit, was here in 2010 for a conference, tonight for a one night stay before heading home. It is conveniently located off the highway, which is a bonus. When I was here before, it is a great location if your conference is here and great for walking into the city. I walked the entire perimteter of the Boston Commons/garden and into some of the neighborhoods (Beaon Hill, Newbury Street, Government Center/Fanueil Hall, totally walkable.
Silver line is close by too
This time I was greeted by a line to check in , the. When I got to my room, I had requested two queens and got one king. The refrigerator was not working. I was a little disappointed that these details were Not attended to. All on all it is a great location, well done, parking is free! And easy to get to with a car, which is VERY unusual in Boston. I don't usually drive into this city ever, but this one works!
Clean, nice options available. Oh and a really nice workout room!
September 28, 2012
Rated 5 out of 5 by NurseJB Fabulous customer service
The staff go above and beyond to make your visit the best! Front desk staff (Ana) was awesome!!!
October 2, 2013
Rated 5 out of 5 by TR60 Great staff
This hotel's staff was so friendly and accommodating through out our visit. We were so pleased and felt welcome. This beds were unbelievably comfortable.
September 24, 2013