Rated 5 out of 5 by Fryguy Another excellent Westin Hotel
I am a big fan of this hotel. The location is great...VERYshort drive from the airport and walking distance to downtown and many great restaurants. I recieved a nice platinum upgrade to a suite which was very appreciated since I was going to be there for the entire week for business. The service, gym, and restaurants all exceeded expectations. My only complaint with the with Valet attendtants....at times I would have to wait several minutes before they would notice I was there and waiting for them to take my car - when I was the only car there. Ultimately I just started walking my keys to them while they finished their conversation. Not that big of a deal but just something for management to be aware of. I highly recomment this hotel.
May 2, 2014
Rated 4 out of 5 by marathoner0 too much partying
Unfortunately, the room next to our room was hosting a bachelorette party. The music and voices were LOUD. Security came up twice to tell them to quiet down. (someone else had called). Things got loud again when they came home from the bars at 0200 yelling and puking. We called the front desk at that time. The front desk attendant asked, "do you want us to call security again?" This hotel is too upscale to tolerate such foolishness. Perhaps, the staff need better training on how to handle these situations. Otherwise, it was a very nice hotel - clean and beautiful.
April 23, 2014
Rated 5 out of 5 by cher14 Great conference Center
I was at Westin Waterfront for a conference and was very pleased. My husband was traveling with me . The staff was so helpful to answer questions and help with transportation and knowledge about Boston. The conference facilities were exceptional, food excellent and all bathrooms and rooms very clean.
June 4, 2014
Rated 5 out of 5 by Amie1 My stay at the Boston Westin
I enjoyed the calm and the quality of my room environment. I also appreciated that the hotel had a Trolley stop and the fact that it was not too far from the airport or the activity centers of Boston.
June 4, 2014
Rated 3 out of 5 by evain Clean, modern business hotel, but...
I was at this hotel for a 4 day Conference. Overall, it was OK. Location was near the airport. There's nothing outside the hotel, unless you walk 20minutes. It was clean and comfortable, but no Water Bottles in the room, which is really basic complimentary is almost all hotels i've been to. There's an American coffee machine, but no sugar or milk. Very basic, in my opinion. Wifi in the rooom is not free...for a business hotel this wasn't appealing, even though wifi is available in the lobby. Overal, it's good, clean and quite basic for me. Lobby is nice and spacious and I'm hardly spending my time there.
October 21, 2012
Rated 3 out of 5 by JoJo2797 Not quite what I expected.
Beds were too soft and even with adjusting temp. in the room it was too warm, making for an uncomfortable nights sleep. Also, to be charged for WiFi when most places offer it free... including the BCEC which you are connected too, not what I anticipated.
June 2, 2014
Rated 5 out of 5 by dennis1937 financial representative
Great place to stay in Boston. Will recommend to other associates.
June 6, 2014
Rated 3 out of 5 by myopinion Disappointed,Expected Outstanding - NOT!
Didn't credit SPG account or give any of perks. Originally gave the least desirable room.
Not convenient to anything. Don''t even have a vending machine. Must get room service or spend $3.00 a small bottle for Pepsi.
Other hotels in area had much nicer facilities and amenities.
If you are attending a convention here, get the Trolley pass. Not the best, but about the only way except Taxi to get anywhere.
Would not stay here again.
Staff just barely answers questions if you don't bother them too much. The lady at the help desk was nice and the gentleman getting the cabs was friendly. Not the desk staff.
December 2, 2012
Rated 5 out of 5 by currency Continued Excellence
I am a repeat guest at this hotel, stayed several times this year, the MGMT and Staff are excellent.
This hotel sees a lot of conventions/conference groups but the Staff continue to provide excellent service and take very good care of the property. the Staff reflects the Excellent MGMT,
A great location and view. Near the Waterfront for dinning and etc. The hotel has a great view of Boston and the Waterfront/Harbour.
they have a nice fitness center and pool, never crowded.
The only draw back for this hotel is the two pubs that are run by the same vendor, the service in these pubs are questionable.
September 3, 2012
Rated 5 out of 5 by JDomna195 Comfortable with polite and prompt service
I thoroughly enjoyed the brief stay for a conference held at that Westin Waterfront in Boston. The staff were helpful, polite, and professional. The room was comfortable and well appointed.
June 3, 2014
Rated 5 out of 5 by Bunky01 Excellant Customer Service
I checked in on Saturday July 28, 2012. It was pouring out and I was tired and hungry. I called service express to ask for some suggestions. Tarhonda picked up the phone and was so Pleasant. I asked about were to dine that wasn't that far. She suggested the Birch Bar. I took her advise and went down to the bar. What a great menu and the bartender was also very very nice. Tarhonda also told me about the your wonderful breakfast Items as well. Well need I say more. Breakfast was wonderful. Had the Lobster Benedict and my friend had the Baily's French toast. What a wonderful idea. I told all my friends about your lovely hotel and the wonderful food and the customer service was #1.
August 1, 2012
Rated 4 out of 5 by Tom49686 Review
My only complaint is that this hotel charges (a pretty penny) for internet usage. On top of that, I found out the day after checking in and blowing 50.00 on a 3-day plan, that my conference was providing free internet.
June 2, 2014
Rated 5 out of 5 by KERRY11 THE BEDS!!!
June 5, 2014
Rated 5 out of 5 by professorX Great location and luxury style
Stayed here as a conference participant but found it offered great locale and amenities.
June 2, 2014
Rated 4 out of 5 by Jackson13 Nice Hotel, Somewhat Isolated
My wife and I stayed at this hotel just to enjoy some time in Boston (we live in the area). The staff was very friendly and check in went smoothly. This hotel is fairly new and everything is modern and clean. If you can get a room on one of the higher floors, you will be able to enjoy nice views of Boston Harbor. There are some good eating options at hotel and it also offers a well-equipped fitness center.
The one downside for this hotel is the location. It is a taxi ride for any of the major Boston attractions and also a distance from all the other Seaport district businesses. We were also disappointed the late checkout was not available. Otherwise, it is a decent option while staying in Boston.
August 31, 2013
Rated 4 out of 5 by BossJ Great Stay - Bad Phone
The hotel is definitely a convention hotel. It's not in the historic areas or in central downtown. The staff is very pleasant and accommodating - they make you feel special and welcome.
The only negative is the lack of cell phone service in the rooms. We were there with a large group and no one had cell use. Kind of disappointing for a a technological area. I used the room phone to make a local call - $24.00 YIKES! I explained to the front desk and they removed it but this is really not acceptable in today's environment.
Overall it was a very nice stay.
March 26, 2014
Rated 5 out of 5 by Rockstar0702 Loved this hotel!
This was our first trip to Boston and this hotel is beautiful and classy. Our room had a great view of the city skyline. The staff was so accommodating as well and really reassured me that this was a great place to stay. I had contacted the Dir. of Housekeeping, prior to coming to make sure our room was prepared to meet my needs. He went above and beyond to give us a great room and he must have mentioned our upcoming anniversay to the staff because we received a complimentary bottle of champagne our first night. Darlene, one of the concierges was so helpful as well. We'll be back!
August 13, 2013
Rated 3 out of 5 by 9463chick Ridiculous Room Service
I stayed at the hotel on business for one night. I checked in to the hotel after 10pm completely exhausted. Imagine my shock and surprise that although the minibar is locked, it's empty. I wanted a bottle of water and a beer after a long day and my only option was to get it through room service. The water itself was $3.50 but there was a $3.50-$5.00 delivery fee plus an additional 25% in taxes and charges. The additional charges were more expensive than the product. While the hotel itself is beautiful, the lack of in room amenities really seem to lower the quality of the hotel.
March 29, 2012
Rated 4 out of 5 by DF61 Good hotel, convinient location, needs more personality.
The hotel It is very conveniently attached to the convention center and the service was good. The room does not provided internet access forcing guests to pay for Wi-Fi or go to Starbucks. I believe a chain like the Westin should be able to offer this for free. The same goes for the parking or at least offer a discounted price for guests.
Hotel that did not have a fridge in the room .There is something that looks like a fridge, but it does not cool.
No much of a choice of restaurants at the hotel. Only one open for dinner not everyone wants to leave the hotel every night.
The Starbucks personnel at the hotel were very nice.
The name suggests that this would be some kind of water front view facility and is not.
October 25, 2012
Rated 2 out of 5 by hlg487 Poor Housekeeping
We were very disappointed in our stay which did not meet the standards that we have been accustomed to at Westin proprties. Upon arrival, the room did not have any hand or wash towels. There was no recognition of being a Starwood Preferred Guest in the room. On our second day, the room was not made up at 445 after we were out for the day and we needed to get ready for a wedding. When calling Guest Services, they were very defensive that "we have until 530 to clean your room". This was very unprofessional and rude -- the operator eventually apologized for the inconvienience.
June 27, 2012
Rated 5 out of 5 by currency Nice Hotel
I am a frequent guest of this hotel and have written other reviews but, I would like to say this is a Gem of a hotel. Its mainly convention/conference hotel but, don't let that bother you, I stay there and the hotel has an excellent staff and MGMT. Staff knows me as I walk through the door and all the people they see they still remember me and call me by my name.
the Fitness Center is good. The location is near the Waterfront where there are a number of great dining places. The only draw back is the vendor that runs two of the hotel pubs, I don't care for this vendor and the vendor's staff. But, one should consider staying at the Westin Waterfront when in town and last point its a nice walk or public transit is near by
August 18, 2012
Rated 4 out of 5 by KFree Being Green opportunity
Hello - I stayed at the Westin Waterfront Hotel in Boston and both my supervisor and I signed up for the Green opporunity, which was that our rooms would be cleaned on the third day of our stay. I confirmed understanding with the representative when we checked in. To my dismay (and embarrassment) neither of our rooms were cleaned on the third day. My supervisior invited a collegue to his room with the expectation that the room would be cleaned. Though a great offer ($5 coupon each day to Starbucks) unless it is implemented, it's not a benefit to the hotel guest.
November 6, 2013
Rated 4 out of 5 by AARP2014 AARP Life@50+
Hotel stay was excellent. On Sunday, was almost scammed by doorman putting me in a SUV for ride to Logan. Asked before we left if the fare was the same as a taxi, driver said it was close. Paid $19.00 for 2 from Logan to Westin on Wednesday. Got to airport and the fair was $35.00!!!! Shame on you Westin for allow this!!!
May 12, 2014
Rated 4 out of 5 by Debbie74 The beds are wonderful!
The bed in our room was the most comfortable bed ever in a hotel. The pillows were also wonderful. The room and the bathroom were a good size and the staff was very nice. The food in the restaurants was over-priced for the quality of the meal. I would recommend the hotel for future stays.
May 14, 2014
Rated 5 out of 5 by William52 Great stay, but...
My wife and I stayed at this Westin while attending the 2014 Yankee Dental Congress. All was exceptional. Room was great, housekeeping great, overall service was great. All was perfect until we checked out. I gave the valet office my stub for my car and when I returned 15 minutes later, no car. Waited another 10 minutes, still no car. I inquired about the wait and the person I gave my stub to denied that I ever gave it to her. Another 10 minutes later and and a lot of scrambling, I was told that the keys were switched with another car and that they had actually brought the wrong car for me. Eventually got my car and was told that they would deduct a nights parking fee for the inconvenience. Unfortunately, still no credit made to my account.
February 6, 2014
Rated 3 out of 5 by Weisse This hotel has great people and excellent customer service
I was staying at the hotel for a seminar at the convention center so I pretty much stayed in my room at night. The room was not very clean and the water pressure was non existent. I paid about $15 a night extra for Internet service and the service froze every 10 minutes. There was no water or snacks in the room at all and the room service menu was minimal. There was one Starbucks in the lobby and it had a line out the door every morning.
On the positive side, the concierge and the front end staff were polite and friendly and went out of their way to help.
May 9, 2012
Rated 4 out of 5 by Nicky40 Great hotel, great location!
We loved our stay here. Very friendly and professional staff, comfy beds, clean room, nice restaurants and a convenient location next to the subway silver line, waterfront restaurants and walkway. Starbucks on site, which pleased my companion immensely! I guess the only downside was the pool..the kids were disappointed with small pool and we wish it had been built with more view and natural light around it...It would have been great if there was a rooftop bar/pool/restaurant as well. But overall, we loved the place, will come back and highly recommend it!
July 24, 2012
Rated 5 out of 5 by JC1313 Families are welcome
We enjoyed our stay at this Westin property. The attendants outside were quite entertaining with the kids as we came and went. The staff inside was polite and helpful - a special thank you to Matthew T at the front desk going out of his way for Cape Cod info. Food & drinks on the property were excellent. Rooms were very comfortable and well maintained. Visit the front desk in person for the best assistance. Be prepared to walk when you want to go outside the hotel - other restaurants & services take at least 15 minutes. Overall it was a great experience.
August 9, 2012
Rated 5 out of 5 by lipids meeting
Excellent venue for a meeting
May 21, 2014
Rated 5 out of 5 by currency Always a Pleasure
I am a frequent guest of the Westin Waterfront. The Staff, even though this Westin sees a lot of Convention Groups, always remembers me when I check in and notes my preferences for a room. The rooms are always very clean and comfortable, with some great views of Boston and the waterfront. Very little noise when your in the room and you can sleep well.The fitness center, which went through some upgrades, is very good and never crowded.
This is a well Managed hotel.
There is only one draw back, the hotel does contract two of their bars out to outside firms and these firms do not have the best service/staff. Noted this to the MGMT that they need to bring in better firms to take over these bars/pubs.
I Highly recommend this hotel and MGMT.
June 26, 2012