Rated 5 out of 5 by Deby54 Excellent Staff
Everyone I came in contact with was VERY friendly and helpful. They stepped it up a notch. Especially the Bellhops and the guys out front. From the second we got out of the car until we got back in we were 100% thrilled with our experience. I'll be back!!! :)
July 7, 2014
Rated 3 out of 5 by RHK2014 It Is Next to a Convention Center
Be prepared for Convention Center traffic/attendees. This is not a romantic getaway hotel. Great location if you are attending a trade show or event at the convention center located adjacent to the hotel.
July 9, 2014
Rated 5 out of 5 by Ottawa2014 Staff was very helpful
Every time we had a questions or required assistance the concierge and desk staff were very helpful. There was one occasion that took time to resolve an issue but in the end the manager was able to comply.
July 9, 2014
Rated 5 out of 5 by Canada2014 Great hotel for family
Excellent hotel! Walking distance from downtown Boston. In spite of all the people at the hotel, it was very quiet in our room and very clean. The bed was very comfortable and the service was excellent!!! Would not hesitate to recommend it.
July 7, 2014
Rated 5 out of 5 by Murray123 Excellent Staff, very accomodating!
The staff welcomed us with smiles amd willingness to help in any way. They ade us feel comfortable, welcome and provided any needs very efficiantly.
July 10, 2014
Rated 5 out of 5 by currency Always a Pleasure
I am a frequent guest of the Westin Waterfront. The Staff, even though this Westin sees a lot of Convention Groups, always remembers me when I check in and notes my preferences for a room. The rooms are always very clean and comfortable, with some great views of Boston and the waterfront. Very little noise when your in the room and you can sleep well.The fitness center, which went through some upgrades, is very good and never crowded.
This is a well Managed hotel.
There is only one draw back, the hotel does contract two of their bars out to outside firms and these firms do not have the best service/staff. Noted this to the MGMT that they need to bring in better firms to take over these bars/pubs.
I Highly recommend this hotel and MGMT.
June 26, 2012
Rated 5 out of 5 by Skunk 13 Oct and 21 thru 24 Oct 2012
Checking in on the 13th was great. Request for a power cord extension for my CPAP machine was quick. Check in on the 21st and subsequent request for power cord extension was not followed up on and no extension cord was made available. I do carry a power strip and was able to find an electrical outlet close enough to enable me to use my CPAP. In the bathroom under the counter top around the sink there looked like mould growing, also between the tiles in the shower.
Sharon at the Concierge was a great help in getting us tours and great eating places.
October 30, 2012
Rated 3 out of 5 by LizC2014 Convenlentl located near airport
Room and service was good. Had noisy kids running down the hall after midnight knocking on everyone's doors after their dancing event celebration in the hotel. Should place kids and families on separate designated floors!
July 7, 2014
Rated 5 out of 5 by William52 Great stay, but...
My wife and I stayed at this Westin while attending the 2014 Yankee Dental Congress. All was exceptional. Room was great, housekeeping great, overall service was great. All was perfect until we checked out. I gave the valet office my stub for my car and when I returned 15 minutes later, no car. Waited another 10 minutes, still no car. I inquired about the wait and the person I gave my stub to denied that I ever gave it to her. Another 10 minutes later and and a lot of scrambling, I was told that the keys were switched with another car and that they had actually brought the wrong car for me. Eventually got my car and was told that they would deduct a nights parking fee for the inconvenience. Unfortunately, still no credit made to my account.
February 6, 2014
Rated 5 out of 5 by Diana53 Great location, Exellant Service
The hotel is in a great location. It is near the upcoming South End with several fabulous restaurants and events. The Old Town Trolley stops just outside the front door and can take you downtown to do the various historical sites and Boston Harbor.
The staff were friendly and very helpful.
Pam the concierge was great and helped me plan out my dinner reservations and activities.
June 24, 2014
Rated 4 out of 5 by mickaroo Regular Business Traveler
I'm on my sixth business trip at this hotel. The hotel is clean and rooms are well maintained. The staff are helpful and responsive; most recognize by face and some by name.
The beds are the most comfortable I've encountered. I've slept better in this hotel than any I can remember.
June 30, 2014
Rated 3 out of 5 by WPLPatACE14 This was an average Westin.
I would suggest scheduling our room for new carpet, it was not what I expected at a Westin property. It had several runs and long 3-inch pulls. The only electrical outlet in the bathroom was located very inconveniently for drying or styling hair. I suggest someone from management try to dry and/or style their hair and use the mirror at the same time. If they do, they can verify what I am talking about.
June 15, 2014
Rated 4 out of 5 by travelbugs Not on the waterfront
this is a typical good standard Sheraton but we were misled by the name into thinking it was in the Waterfront area. However it is in south Boston Seaport area and not even on the waterfront there. As such it is a stiff 20 minute walk to Boston Common to start all the historic walking trails and we did not find small local places for breakfast which we prefer to hotel buffets. There are a few good restaurants within a 5 to 10 minute walk in the area. Good value but at the expense of location. We had no recognition of our SPG membership.
October 27, 2012
Rated 5 out of 5 by TheSisters Westin Boston was Awesome
My sister and I cannot say enough about how wonderful our stay was at the Westin in Boston. We were greeted by a terrific gentleman at the curb that helped us with our luggage and my scooter. The clerk at the desk saw to it that I was close to the elevator. The gentleman that helped us to the room could not have been nicer. No matter where we were, we were greeted with smiling and helpful staff that wanted our stay to be the best. IT CERTAINLY WAS. The room was delightful. The beds luxurious. We will definitely stay at a Westin again.
December 5, 2013
Rated 4 out of 5 by mickaroo Comfortable for Business
Comfortable hotel for business, next door to the Convention Center and within walking distance of the Boston waterfront and downtown core.
July 6, 2014
Rated 5 out of 5 by DizerK2014 Very accommodating!
When I checked in, I had orginally had a double room but asked to be changed to a room closer to a colleague. I called and it was no problem and the change was made immediately. They were very busy with several conventions going on at once so I thought this was a great response on their part and very accommodating.
June 23, 2014
Rated 3 out of 5 by Kate54 Communication could be better
We booked a package, non-refundable, a mid -winter get away. With the confirmation was a note that the pool was closed. Nice time to mention that. When I sent an email questioning if that included the jacuzzi, the response I received was "yes". When we arrived at the hotel (without bathing suits), there was a sign saying guests could go to the Seaport Hotel and use their pool. You couldn 't have mentioned that before?! Also, my sister was traveling with us, asked for a room near ours when she made the reservation. When we arrived, we were on the eleventh floor, she was on the 16th floor, they said they could not move her. We did not see another living soul on our floor, no noise, no one on the elevator, find it hard to imagine there was not a single vacant room.
February 10, 2014
Rated 3 out of 5 by Chicago14 alarm in the middle of the night
I was not happy about how your staff handled the fire alarm in the middle of the night. Besides the alarm and recording over the loud speaker telling us to get out, there was no other communication. There were guests outside and in the lobby. No direction at all. We had to figure out it was O.K. to go back inside and use the elevators.
June 18, 2014
Rated 3 out of 5 by Seth07 Westin Boston Waterfront
Nice hotel with a very courteous and helpful staff.
Room service was highly disappointing, apart from being the standard hotel extremely over-priced meal, for being such a "good hotel", the ketchup had HFS (high fructose corn syrup)! The worst kind of cutting corners in terms of quality as my family and I eat almost only organic. The restaurants on-site were not much better.
Outside of room service and on-site dining, the hotel and staff are pleasant and the property is centrally located. It's just best to eat elsewhere.
November 8, 2012
Rated 3 out of 5 by Jerbo torn furniture and stained upholstery
This is an expensive hotel. The torn chair in room 852 is unacceptable as is the stained upholstery throughout the store.
The fitness center was great as was the pool and hot tub.
June 29, 2014
Rated 5 out of 5 by wolf26 Great Location
hotel is connected to the Boston Convention Center which was very convenient. it's also within 10 - 15 minutes from the airport and within walking distance from Downtown Boston. Very responsive staff.
June 27, 2014
Rated 4 out of 5 by James42 Conference experience
Was attending Boston for a 6 day long conference. This was a nice location and attached to the convention center which was very convenient. The room was nice but a torn Desk chair and stains on the easy chair were unexpected for the price I was paying and the Westin experience I was used to.
In room breakfast and in-house restaurant were good and met expectations. Even had lots of gluten free options which was nice.
May 30, 2014
Rated 5 out of 5 by Summit202 HR Leadership Summit meeting
Meeting room was above construction and we had trouble hearing the speaker for the first session due to the drilling and hammering. Staff was very friendly and helpful. Location of hotel is terrific - easy to access.
June 26, 2014
Rated 5 out of 5 by ken204 Great Boston Marathon Hotel
This is the second time i have stayed at this hotel for the marathon and despite being outside of the immediate downtown it is an excellent hotel for the race - very close to the air port and a very short cab to boston common and the convention centre.
the amenities at the hotel for runners are fantastic and the staff is very welcoming and accommodating.
June 12, 2014
Rated 2 out of 5 by MMMeee This is a bellhop???
I have never been so humiliated as upon my arrival. The cabbie said the hotel staff forbade him from taking luggage out of the cab so we had to wait for a bellhop. A bellhop did not arrive so after several minutes I unloaded the luggage myself. I had several large bags and I had trouble with them. I ended up falling on the ground with bags on top of me. A bellhop finally showed up and sarcastically said, I guess you don't need any help. And he left.
Everything else was acceptable but I cannot recommend this hotel.
June 30, 2012
Rated 3 out of 5 by PaulfromCO Many small disappointments
Clean and modern, but many small disappointments. Took me 5 minutes to find room lights in room . Bedside clock wasn't illuminated so couldn't tell time in middle of night (normally use cell phone but no outlet near bed). Outdoor bellhop wouldn't get off his butt when calling a taxi - too busy talking to his teammate. Concierge referred me to "cobblestone" to get a beer on the north side - it turned out to be a deli that didn't serve alcohol. Breakfast was good and reasonable. Very good service at your Irish bar.
October 12, 2013
Rated 5 out of 5 by Boston2014 This hotel is awesome!
Great location for a convention. Close to the airport and Boston Harbor. Plenty of amenities and rich tradition of service.
June 29, 2014
Rated 5 out of 5 by mbd4 great facility
Location is perfect for just about any activity. Really nice hotel!
July 1, 2014
Rated 5 out of 5 by Cyn1963 Great location
A short walk and you are at the boardwalk yet convenient in itself with nice restaurants and services right in the hotel itself. Will stay there again.
June 28, 2014
Rated 5 out of 5 by Roosterchick Really good but need free business center
Everything about this hotel is top notch and well done. The breakfast buffet is exceptional. I did not bring a laptop with me though and the hotel does NOT have a business center and it should. (there is a commercial one where you are charged to use the computers). Even now not everyone wants to tote their ipads and computers with them and having brief access to a computer would be appreciated.
June 2, 2014