Rated 2 out of 5 by BusTraveler Disappointed
I have stayed in this hotel many times for business and it has declined over the years. The staff is always great and accommodating but my room was disappointing. The shower was dirty and had mildew. There was hair on the bathroom floor and the metail fixtures were rusted. The bedspread and linens on one of the beds were visibly dirty (not stained). In the past this has been a great hotel, but it's not what it used to be.
February 7, 2013
Rated 3 out of 5 by Alabama Restaurant has terrible customer service
For $199/ night I would have expected a clean coffee maker, room that smelled better than some previous guests cologne and the worst part was the restaurant. Over priced for what you get. Our server had a bad attitude and displayed his lack of patience several times. It seemed to us that he didn't want to be at work and wanted to let his guests know. We tip a standard 20% unless the service is horrible then we only have him $7 or 10% of the meal cost. Meal was good , but overpriced for what we got. The hostess was eating behind the drink machine, our waiter was MIA for most our or meal, didn't ask if we needed anything and the other waitress was texting on her cell phone We saw a manager come in and all of the sudden these people quickly made attempts to act like they were busy. Typical fast food restaurant creatively masked as an upscale dining option at the Westin
January 4, 2013
Rated 4 out of 5 by Katie13 I love Westin Hotels
Beautiful hotel. Restaurant excellent. Wait staff great. Front desk staff not very precise. When we called down with issues the front desk staff did not respond well or quickly. Shower leaked terribly from two sides. Lighted mirror didn't work. We had no menu for Bleu in the room and when we called to get one they would not send one until one of the staff people looked around the room first. Then they went to get one.
August 23, 2013
Rated 5 out of 5 by lindaf2 Awesome bed
This hotel was great in every way however..... if you want to go to sleep before 3 am, ask for a room NOT on Bealle street side. There is an outdoor bar right behind and you can hear the thumping of the music til they close at 3. We went to bed at 11 and i tossed & turned. Everything else is great, awesome location to walk to everything.
July 25, 2014
Rated 4 out of 5 by Farr56 Great staff
All the staff at this Westin were outstanding -- helpful and friendly. Breakfast at the restaurant was excellent. I could not believe that a hotel of this caliber wanted $6.95/day for in room wi-fi. Imagine!! The concierge did call to tell me there was free wi-fi in the lobby and in Starbucks about 10 minutes after I had inquired about wi-fi availability.
July 13, 2014
Rated 2 out of 5 by CD080171 Disappointed in Hotel
The Hotel is beautiful from the outside and the room was nice, but the price was extremely high. We were in town for the St. Jude Marathon and they explained that there would be a walk and grab food bar for us when we checked in which there was, but it was ridiculously priced. The bottled waters were $5, gatorades $4 and they even charged us for a banana. Would not recommend this hotel, will not stay at again.
December 6, 2011
Rated 5 out of 5 by jojpolk Weekend in Memphis
Arrived late due weather delays in other airports. Memphis was in the mid-60s when much of the country was dealing with snow and ice. After an exhausting trip, I arrived at the hotel to find a beautiful warm and modern hotel. The location is perfect, just off Beale St and next to the FedEx arena. Explore the city on foot. Best to arrive by taxi, because the cost of parking is very expenpensive at the hotel.
February 3, 2014
Rated 1 out of 5 by Sunny77 Pathetic
The AC blows some air but room never gets cool. I'm writing this as I get ready to rest for the night and I have sweat all night because the front desk lady is rude and couldn't care less about changing my room( 4/1/2013 @ 10pm)
I will never stay at a Westin ever again and this experience is making me reconsider my affiliation to SPG. Your company is expanding but if customer service suffers what's the point
April 4, 2013
Rated 3 out of 5 by Marie04 Not up to Westin Standards
This hotel was the base for our wedding 4 years ago. It was sparkling! Not any more. Our first room was not up to speed re: condition of carpet, so we asked to be changed. The hotel just looked unattended to. All of the furniture in the lobby and on floors looked as if it hadn't been dusted in ages and the lobby carpet was just not vacuumed. The gym equipment and floor needed a good cleaning. Disappointed.
May 31, 2012
Rated 3 out of 5 by LH62013 Hotel needs maintenance
The staff and overall amenities are in line with other Westin's I have stayed. I was disappointed with the room itself, due to paint peeling from the ceiling in the bathroom and mildew in the shower. The hotel restaurant and bar had great service and the food was very good. The elliptical machine in the fitness did not have cable hooked up on one and one other had poor quality when watching most channels.
June 8, 2013
Rated 5 out of 5 by jmatl Nice Hotel and Great Location
Hotel is nice with spacious room and modern deco. Great location right behind Beale street. Staff very nice, efficient and friendly. Like the pet policy, though we didn't have our dog with us on this trip. Love the guitar, tried a couple during our stay. I love the view of Beale street and downtown. If your room is facing Beale street, the music could be a little much at night, though we didn't mind it.
April 9, 2013
Rated 2 out of 5 by CurtJ Should be better
Valet was more interested in having a conversation with his friend than pulling forward so I could get my car off the street.
Only one person working check-ins when there was a line.
Room preference was not honored despite status and a hotel that was no-where near capacity.
Charged me twice for internet access for one day, when it should have been complimentary.
Other than that its a normal Westin.
December 12, 2013
Rated 3 out of 5 by Joyso Not too clean!
Room 701 had a very large, ugly, black spot on the carpet in front of the bed. You couldn't miss it and my wife didn't. This spot ruined the overall ambiance and made us question how clean the linens and the rest of the room was. In addition, we noticed a lot of dirty spots on the hall way carpet leading to the elevator. This is simply not what we expect for the cost of the room. Sincerely, Joyso
September 24, 2013
Rated 3 out of 5 by CWalsh018 Needs Improvement
This hotel is definitely in a great location and the rooms are very nice; however, I had some issues with my room.
1. There is a sign on the refrigerator that indicates that you cannot store items in the provided refrigerator due to the weighting of the items, but that one can be requested if needed. I had left overs from a nice dinner and called down to receive a refrigerator. I was immediately told that they did not have one by a rather unfriendly staff member. When I referred to the note in the room and food I had that was going to spoil, I was again told that they had none and that was it. So unfortunately, my leftovers went to waste.
2. My comfortor did not look washed and in the morning, I noticed definite food stains on the side of the bed.
3. My rate included breakfast, but I was not provided with the voucher. I shouldn't have to remind the staff of the type of reservation I booked.
June 5, 2012
Rated 4 out of 5 by 3571 This hotel was beautiful. It was like a diamond in the rough
My wife & I was celebrating our 19yr wedding anniversary . I called the day before and requested a early check in because I had worked the night shift . The staff said it would be ok. I arrived at 3:30 and my room was not ready. So we went out to eat when I arrived back at 4:40 it still was not ready. Then a few mins later it was ready. The staff was very good & friendly. They made it up to us.
April 23, 2013
Rated 5 out of 5 by UniversityParent Great location
Excellent - comfortable room with easy access to restaurants and local attractions. We had a bike along which could have been a problem. Was stored for us securely. Loved that we could walk to Beale Street!
August 17, 2014
Rated 5 out of 5 by Deblew The service in this hotel was remarkable
From the moment we checked in until we checked out the staff was friendly, and very accommodating, from the doorman Calvin, Jessica to the front desk Lynnette. The housekeeping staff was even accommodating. Right in the middle of all the action. Nice place to stay. We will return.
July 31, 2014
Rated 5 out of 5 by Jellowithab Great service!
Every employee was warm, responsive and went above and beyond to accommodate!
August 29, 2014
Rated 5 out of 5 by StephenG73 Stayed one night, but could stay a month
We had a great time, stayed in one of the executive suites and could not have asked for anything more. Ordered 5 course meal via room service and was as good as if we ate down in restaurant. Staff answered any question we had and were pleased to do anything we needed. Getting in and out no problem and a great view of Beale St. FedEx forum and Gibson Guitar. Will defiantly stay again.
February 17, 2014
Rated 5 out of 5 by dncnkb Great experience
The people are very friendly and helpful. The city experienced a power outage when we were there and the hotel was very helpful and gave us a free buffet breakfast in the morning.
August 18, 2014
Rated 2 out of 5 by WOW3 Less than expected!
Selected this hotel as it was the closest in proximity to the event I was attending at the Fed Ex Forum. That was clearly the only benefit of this hotel. I travel frequently and was extremely disappointed in this hotel selection. For the price? $$$$$ It did not live up to expectations. There are NO amenities included at all. My family and I ate in the hotel dinning area twice for the convenience, slow service and under average food at a high cost. I should have known as it was empty. I should have done my research prior to booking this hotel. In addition we encountered three very noisy holiday parties above our hotel room the first night of our stay. When I called the front desk to complain, I asked to speak to a manager who would not get on the phone, and I heard him in the background making negative comments about my call. Poor customer service....steer clear of this hotel. Only positive was the bed!
December 16, 2013
Rated 3 out of 5 by BluesTraveler321 If you need help, BEWARE
The Automatic Express Service button on the room phones, the Concierge button all put me on hold for almost 10 minutes before someone answered. I finally called the main phone number from my cell phone to talk to the front desk. And forget getting help from the valets unless it means carrying bags that YOU lug down or to the front door. 5 valets did nothing to help even when asked.
July 1, 2013
Rated 2 out of 5 by Joni Westin Beale Street - tired hotel
carpets were dirty;
my robe had 2 rips--one in each shoulder from overwashing;
the outlet mount in the desk was busted;
clock was 9 hours off (before time change).
I am a meeting planner (& SVO) and have brought small groups to this property ever since it has opened...I'm really disappointed in how quickly this place has physically plummeted. Yes, the service has been excellent.
March 11, 2013
Rated 3 out of 5 by OldRacer Service not up to standard of hotel of this cost and caliber
I spoke to a staff member upon leaving the hotel and spelled out all of the issues we had so do not want to go over it all again here. In a nutshell everyone was nice but the service was not near what we expected from a hotel the caliber of the Westin chain.
August 1, 2014
Rated 5 out of 5 by christopherh Memphis stay
The stay was great w/ one exception. i sent a message to the GM via e-mail and he either did not recieve it or ignored it asking for room accomodation. Staff quickly took care of my need and the stay was wonderful there-after. My thanks go the front desk staff. One other item that is a suggestion--- the olyptical exercise equipment is broken and dirty/rusted. Should be replaced.
September 16, 2012
Rated 5 out of 5 by Becky56 This hotel is in a great downtown location
When you stay at this hotel, you are right across the street from the FedEx Forum. You are only 1 block from historic Beale St. There is plenty to see in walking distance. Several Gibson electric guitars with mini amp and headphones were available for hotel guests to enjoy in their room during their stay. The Gibson factory located across the street from the hotel offers tours.
October 16, 2013
Rated 3 out of 5 by Mel11 Not as nice as other Westin properties
I stay weekly at another hotel in the area until my company changed the policy that requires me to stay at the Westin in Memphis. I have stayed there twice recently. For the price of the room and parking, it in no way compares to other Westin resorts. During both of my stays there, maintenance had to be sent to my room due to the television not working and issues with the A/C.
October 19, 2012
Rated 4 out of 5 by dap73 Wonderful Stay...
Excellent visit to the Westin on Beale street in Memphis. Only one comment. When in my room around 3:30-4 on Saturday Mar 9 I could here a female maid and a male staff member arguing for about 15-20 minutes. Very aggressive and they were threatening each other. Not sure what it was about, but it made me quite uncomfortable and afraid to leave my room until they were both gone.
March 11, 2013
Rated 5 out of 5 by Jay66 Excellent Stay, Service, and Accomodations
WOW... what a stay. One to remember. As a Platinum, I was upgraded to a spacious suite. The suite was not ready when I arrived and the staff graciously comped me a few drinks at the bar. When I got to the room, I was very impressed. It was clean, comfortable, and the bathroom was awesome (huge shower, awesome bath). The facilities were great from every angle and the service by all staff was phenomenal.
I've never been to Memphis and have to say that the location of the hotel is about as perfect as you could get. It's right around the corner from Beale Street and right next to the arena. Just so happened that the weather was perfect and a playoff game was going on... made for a real exciting night. Just outside the hotel are MANY restaurants and lots of nightlife.
This hotel gets very high marks from me. What put it over the top was the service provided by the Front Desk staff. Next time I am in Memphis, I will be back.
April 28, 2014
Rated 5 out of 5 by Star77 Excellent Facility - Great Location
Right in the middle of all the action downtown - sports, shopping and of course Beale St. Liked the fact that the property was real close to Beale without being right on it. Across the street from the cool Rock n' Soul Museum
Very classy public areas, and then there are those wonderful Westin beds -- top notch for comfort, and soaps, etc
Very friendly & helpful bellstaff
May 27, 2012