Rated 4 out of 5 by witsha Too hot
Air conditioner was not functioning properly during my stay. Bldg services responded more than once in an attempt to fix the a/c, but in the end it was never fixed. As a result, my experience was negatively impacted and was less than it could/should have been.
July 8, 2013
Rated 3 out of 5 by Dolphin1980 Improvement Needed
I have stayed in a lot of westins for business purposes, so I was disappointed in the cleanliness of bathroom & lack of maid service each day. Beds were half made and trash cans emptied. Bathrooms should have been spruced up and rugs vacummed at the very least.
August 30, 2012
Rated 5 out of 5 by crazyteapot Love the Views
We were here for a two night stay and enjoyed it. Bed was extremely comfortable. Room very clean. We had a corner room on the 12th floor and you have windows on two walls that give your room a very expansive feel.
Room had a refrigerator which was very handy.
January 7, 2013
Rated 3 out of 5 by Roxi1 Just okay
No valet was available to help with bags until after we checked in. Second day we waited for maid to go to lunch and when we came back she hadn't cleaned. Last cleaning day, we were left with one towel between us. One of us had to dry off with two hand towels
October 17, 2012
Rated 4 out of 5 by JaefromNova Parking is Great (free) and Hotel is Great
Really enjoyed the area, hotel, and parking. Ruth's Chris was in walking distance for dinner, Cheese Cake Factor for drinks, and the Irish Pub for fun! LOL. My room WAS OUTSTANDING....clean, quiet, etc. I asked for the same room each time I visit the area.
October 26, 2012
Rated 4 out of 5 by She16 This hotel has friendly staff.
I enjoyed my one night stay. My daughter and I felt safe during our visit. Checking in was easy and painless. The only thing I was not happy about was the bathroom floor, which could have been cleaner and less sticky, but overall the room was clean.
September 9, 2013
Rated 4 out of 5 by Arjidelow Stunning View
Starwood Preferred Guests get to stay on the fifteenth floor which had an incredible view. Breakfast was great. Be prepared to have your credit card not only authorized at check-in, but for an amount much higher than the actual cost of your hotel stay.
July 14, 2013
Rated 5 out of 5 by Percell2 Wonderful for events
Outstanding front desk staff - friendly and informative. Clean rooms. Food was some of the very best dishes that I have ever had. During the reception our waiter -SADE, displayed exceptional professionalism. Loved my stay and will most likely return.
October 10, 2012
Rated 4 out of 5 by JTES This hotel could use an outside pool
Great room, great staff. However, being in Virginia beach, not having an outside pool to catch some sun felt strange. Inside pool was clean, yet, small. I think an outside pool (perhaps roof top) would distinguish the facility for a resort town.
June 25, 2013
Rated 4 out of 5 by Debkiny New Year,New Beginnings!
My husband and I chose to bring in the New Year in this hotel. We loved being right in the heart of the city and the room was very accommodating. It was very clean as always and very roomy. Thank you again for a great and comfortable stay!!
January 4, 2012
Rated 5 out of 5 by JOBIE123 THIS HOTEL IS VERY PLEASING TO THE EYE
OUR STAY, INCLUDING A SECOND ROOM FOR OUR HANDICAPPED GRANDDAUGHTER WAS VERY ENJOYABLE. EVERYONE CONNECTED WITH OUR STAY SHOWED US THE UTMOST COURTESY AND HELPFULNESS. THE ROOMS WERE ALL YOU COULD ASK FOR. WE HOPE TO STAY WITH YOU AGAIN.
August 20, 2012
Rated 4 out of 5 by Duvallpartyof5 I expected more
Great location but wasnt as spectacular as I thought it would be. I was a little disappointed in my room. It was advertised as Deluxe but I felt it was ok. The furnishings were modern which is great but I expected more from Westin.
February 17, 2013
Rated 3 out of 5 by Batman1 Room Service (NEEDS MAJOR HELP)
My stay was OK except for the POOL leaking and spilling into the main lobby. The Room Service reference getting the ordaer right and in a timely manner was terrible. Makes you want to go out to a 7--11 store for MILK and Cookies.
July 24, 2013
Rated 5 out of 5 by ncwoolwine Excellent Location for Honeymoon
We got married in VA Beach and really wanted a great place to stay our first night! Westin met and exceeded our expectations. From the valet staff to the front desk staff, everyone was great! The view was good from the 14th floor.
March 19, 2013
Rated 5 out of 5 by NavyDad Wonderful Westin
This a fantastically appointed hotel. The SPG room was awesome. Comfortable, clean, "new car smell" nice. The only negative I could give is the self-parking. You are competing with retail customers & other tenants of the building.
December 14, 2012
Rated 5 out of 5 by RickiP Nowhere else for me!
I love thevWestin and their staff! I stayed there on 4,accessions over the summer and won't stay anywhere else . Onevof our trips didn't go as planned, hotel was crazy busy with a pageant but they made our problem right!
September 12, 2013
Rated 5 out of 5 by JMichaelz02 Great Experience
Front Desk Staff were extremly helpful during check-in and check-out. Special requests were fulfilled, the room was clean and in great condition, and the common areas were bright and clean as well. Overall a great experience.
April 3, 2013
Rated 4 out of 5 by Chip123 Great rate but housekeeping was horrible
Housekeeping was horrible. They never replaced all the towels, hair dryer was covered in grime and had to be replaced, shower curtain was missing hooks, bath robe was never replaced after first day. I stayed four nights.
March 17, 2013
Rated 5 out of 5 by nantucket68 A lovely pet friendly hotel!
My dog and I stayed here and enjoyed it. There's a little park across Columbus for a quick walk or bathroom break. The hotel is very close to Mt. Trashmore which has a great walking path for those wanting more exercise.
May 25, 2013
Rated 4 out of 5 by Smokey23 Good features
Bathroom shower knob came off could not control hot/cold water and toilet handle was broke I had to hook chain up to flush toilet.My girlfriend and I have always stayed at westin hotels this was the worst one yet.
August 20, 2013
Rated 5 out of 5 by Mert12 Hotel's location is terrific
We enjoyed our weekend stay at the Westin.
Being in town center was terrific and romantic as well. There were so many restaurants to choose from. We will definitely return for another memorable weekend.
October 8, 2013
Rated 4 out of 5 by Aditi Good features
Really nice indoor heated swimming pool
Located close to some very good dining restaurants
A 20 minutes drive to the beach and boardwalk
The only minus point was that breakfast is not complimentary
August 26, 2013
Rated 5 out of 5 by Karen2013 Great Place to Stay
This Westin has it all, from clean comfortable rooms, to a GREAT location! The service was friendly and very helpful as well. I would definitely recommend this Westin if you are visiting the Virginia Beach area.
March 4, 2013
Rated 5 out of 5 by Csolano Best choice to stay in Virginia beach!!!!
We enjoyed the quietness and relaxed environment, so close to great food and shopping, beach its a short drive too, I want to give thanks from my family behalf for making our stay the best experience ever!!!
August 7, 2013
Rated 5 out of 5 by ForensicAnalytics My second stay
I've stayed here before. Great location. My two favorite features were (a) the exercise room with good equipment and two tv sets, and (b) free, covered, well-lit parking in a building connected to the hotel.
November 23, 2012
Rated 4 out of 5 by Bogie Great Hotel
This hotel is great! Very clean and spacious. Staff is very attentive and professional. The rooms are comfortable. I only wish the windows in the room could open. Aside from that, great, great, great!!!
August 13, 2012
Rated 5 out of 5 by Waugh824 Completely satisfied
My husband and I come to VA beach every year at same time and we always stay at the Westin. Never once were we disatisfied with our stay. It makes it worth it to stay off of the beach front area.
August 26, 2013
Rated 3 out of 5 by Florida50 suprised
I was suprised at the lower level of 'polish'; the public spaces dont have the 'sparkle' of other Westin facilities I have stayed in and more effort on cleaning would benefit the hotel.
October 2, 2013
Rated 4 out of 5 by Mike54 Manager and staff were excellent
Betsy the manager was fantastic to deal with and staff met all expectations. She was understanding and willing to work with me on our room situation. My family and I were very happy with our stay.
March 19, 2013
Rated 5 out of 5 by Barb1202 Quick Business Trip
As always the Westin is great choice. It is always clean and comfortable with luxury thrown in. The work out facilities are a plus and an onsite nice bar a restaurant. Location is convenient!
August 18, 2013