The Westin New Orleans Canal Place

  • 100 Rue Iberville
  • New Orleans,
  • Louisiana
  • 70130
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 853 reviewers.
Rated 3 out of 5 by needs an update hotel is getting a little rough around the edges - A/C problems - finishes are failing - trying to be hip but looking old February 2, 2014
Rated 4 out of 5 by Excellent accommodations! Great hotel & location to French Quarter and main Nola attractions. Highly recommend! February 2, 2014
Rated 5 out of 5 by Hoteli We were very satisfied with our stay and the staff. January 30, 2014
Rated 1 out of 5 by Watch out for dead bugs Unfortunately, this wasn't an ideal stay for me. The walls were covered with dirt. There was a pile of drywall/dead bugs in the corner of my room, which took the attendants 3 days to notice (only after a placed a towel over top of the filth). The heat wouldn't work and blew only cold air. A desk was included with the room; an office chair wasn't. The beds were simply straightened and the bathrooms weren't cleaned. I verified this by hanging towels on mirrors, pictures and placing the ironing board in the window. When I returned to check the results of this experiment, everything was in the same place. I'd go elsewhere. January 29, 2014
Rated 2 out of 5 by Hotel needs improvement I prefer to stay at a Westin hotel but this one was a major disappointment. The room's HVAC was noisy and when I requested help from a very bored receptionist she said she'd send a technician up. He came up but said it's just the way it is…yes it is noisy. I asked for a room change and asked to see a different room. Again the bored, inattentive receptionist said that would be unusual since it would be the same as we had. 'Not helpful!'. So I slept for the whole stay sleeping on one side with my arm over my ear to shut out the noise..earplugs wouldn't do it. Sore arms and lack of proper sleep was not appreciated. We stayed out of the hotel as much as we could as a result and spent more time at our friends' hotel until bedtime. The vent in the bathroom was filthy and the wallpaper near the tub was peeling and on our last day we needed to ask the Concierge late in the day to have our room cleaned. A very sad experience. January 28, 2014
Rated 4 out of 5 by The hotel has a beautiful view of New Orleans We arrived at 9p and our room was not ready until 10:30. We waited for about 45 more min for our luggage. The hotel gave us tickets for 2 free drinks in the bar which was nice. I believe the hotel was booked the night before and they had a shortage of cleaning staff. Otherwise, the staff was fine. January 22, 2014
Rated 3 out of 5 by 49th floor is a party? The hotel is beautiful and clean. At 7:00pm I had my bags sent to my room and immediately left the hotel for dinner. Upon my return at 10:30pm CT my room key didn't work but more disturbing was the PARTY - I mean FULL ON PARTY going on next to my room. This is the 49th floor, the top floor - a party at 10:30pm on what is considered the "business exec floor" is not acceptable. I went to the front desk, they were unaware of the party - how can that be? There were guests in the lobby drinking, I heard the noise when I exited the elevator - how could management not be aware of a full fledged party on a floor? By 11:05pm CT I was in a new room. Not the type of experience I expected. The level of hotel staff concern was low - they really didn't care and there were many other rooms affected, my colleague in fact also moved his room an hour later. I am not impressed. January 21, 2014
Rated 5 out of 5 by Amazing Stay with Amazing Staff I would like to extend a special thank you to Danielle (Guest Reception) and Don (Bell Staff) for their service. Very kind! If any thing becomes available February 14th & 15th, please let me know. Thank you all again for a very pleasant stay. January 20, 2014
Rated 3 out of 5 by Disappointing Greeters and porters were very friendly and helpful; food was acceptable; basic toiletries were absent (Kleenex, shower bonnet, etc); bathroom faucet had putty all around, paint was chipped, and hallway walls were marred. Checkout was a nightmare, and no one even apologized for the delay. Very disappointing for a Westin. January 20, 2014
Rated 3 out of 5 by Nice views Good hotel but the color of the rooms and corridors are white and grays. They are outdated. January 16, 2014
Rated 4 out of 5 by Inprovement is alway great nice room, great view of the river. need better housekeeping, bathroom had not be cleaned walls where stained with coffee or blood. January 14, 2014
Rated 3 out of 5 by This hotel could do better This hotel is beautiful and close to everything, but it is very difficult to find because it is located in a mall with no signage in the front. The rooms need to be better maintained, and the bathrooms cleaned properly and well stocked. The hotel staff are not welcoming and do not seem to be informed on amenities and events. January 11, 2014
Rated 4 out of 5 by nice hotel on our last day we were using shower and water came through the light fixture above shower we could not use shower for fear of being shocked my 9 year old had used the shower during our stay and could have been shocked` I reported it to Jason at the desk and the engineer came right away but we had to leave and could not even shower. My stay cost $1500.00 for four nights. I expect to be given two nights free at the Iberville Westin ASAP this is shameful and u owe me a free weekend. James P Wood 205-706-6730 January 10, 2014
Rated 3 out of 5 by westin iberville new orleans Stay was nice until my last day when water came through the light fixture above the shower while we were using the shower it was scary and we could have been shocked we called Jason at the front desk and engineering came. but be had to leave and were unable to use the shower. We did spend over $1200.00 for this experience. We expect two free nights at the Westin for not being able to shower not to mention my nine year old could have been electricuted. Please send me two free nights and I will try again. James P Wood 205-706-6730 January 7, 2014
Rated 1 out of 5 by very poor unprofessional management I had a room reservation on 12-28-13 and arrived at the hotel at 5:20 p.m. with my family only to be told that the room was not ready . I spoke with Jesse who worked behind the check in area and he gave the excuse that they were busy although check in time was 3p.m. . My family had dinner reservations at 6:30 but apparently this was not their problem . Another couple had a weeding to attend and their room was not avail. either and they were told to use the public rest rooms to get ready . We spoke to the manager Carla who was unprofessional and useless and offered nothing to try to compensate for their poor unacceptable service and our inconvenience. I would not recommend this hotel at all . Ex starwood preferred member since 2008 based on this unprofessional experience. January 5, 2014
Rated 3 out of 5 by Disappointing stay in NOLA Disappointed overall with basic services and comfort for hotel. (1) Room was comfortable only because of the chairs. Very uncomfortable to sit up in bed - against hard headboard, not enough pillows. Impossible to read alarm clock because extremely dim. (2) Housekeeping very often did not show up until the afternoon - they also did not replace the shampoo and conditioner daily. Also, the robe disappeared after the first day and did not return until day 8 of our stay. Finally, the coffee stirrers and milk were seldom replaced. (3) Very dark in the hallway near the elevator, not sure what the idea was here, (4) Bar / restaurant - extremely dark here, reminded me of a dungeon, very hard to see anything. Fortunately, the bartenders were nice overall, but service was very slow. (5) Lobby area was very open, beautiful view of river, but couches and chairs were extremely uncomfortable, very cheap padding. (6) Gym was very nice - multiple treadmills with on screen running courses, excellent. Also various machines, open area. January 5, 2014
Rated 2 out of 5 by Staff excellent but Rooms need improvement Staff very friendly and exceeded expectations. However room details need improvement. Door was ajar when we arrived and we noticed that most of the doors of the other rooms in the hallway were also ajar posing a security risk. Also there was no soap or tissue in the room nor did the clock or cordless phone work. January 5, 2014
Rated 3 out of 5 by This hotel has a great location. Upon our arrival, we had no soap of any kind. Soap was requested immediately and we did not receive any. We called again about five hours later and received it. We had to clean hairs out of the tub/shower before using it. The staff was very friendly. January 4, 2014
Rated 5 out of 5 by Great Hotel in New Orleans Stayed here on business last month. Am Platinum member and received great upgrade and hotel was spectacular. Views from rooms and Lobby were stunning. Staff was super helpful. January 4, 2014
Rated 1 out of 5 by Dirty Ventilation I went for New Years Eve with friends, upon arrival everything seemed fine. the room was clean, i dropped my belonging off and went out to explore the city with friends. i returned to hotel to sleep and could not sleep due eyes watering and constant sneezing. i got up the next morning and bought allergy medicine. upon leaving the room i stopped show symptoms. i returned that even and experienced the same issues, i looked at the vents in the room and they were covered in a black film and dirt. i went to the front desk and asked for a different room of course NYE no rooms available they stated they would send some one up to clean the room. no one arrived the next morning i went back down stairs the next morning got the same answers no one showed up to clean the vents. i took a towel and cleaned off the outside of the vents but the dirty and black film was not reachable without tools to remove the vent cover. i spoke with friends that where staying in the hotel and they had the same dirt and film on their vents. i talked to a maintenance gentlemen on the elevator when i was checking out and he confirmed that they never clean the vents and said he was surprised there wasn't mold. if you have allergies or asthma stay away from this hotel. January 3, 2014
Rated 5 out of 5 by Nice Been years since stayed here and spent one night now as Plat SPG. Upgraded from a traditional room to a suite on the top floor. Very happy with that SPG recognition. Only beef was the buffet breakfast was kind of lame. January 3, 2014
Rated 2 out of 5 by Great location, staff not up to Westin standards The Westin Canal Place is conveniently located near all the top attractions of the French Quarter. Unfortunately, when I arrived at 10pm my room wasn't ready. The staff of the hotel offered no apologies and wasn't even polite. They just acted like this was a normal situation and it was my problem to deal with. While this is no way to treat any guest, it is definitely not how a Westin should be treating a Platinum SPG member. I was told the room would be ready in 20 minutes and that I would be called when it was ready. I never received a call and returned to the hotel 90 minutes later to find the room still not ready. About 30 minutes later at 11:30pm the room was finally ready. Later in our stay, the alarm clock in the room next door was going off at 6AM. It took 1 hour and two calls to the front desk to have someone enter the room and turn the alarm off. January 3, 2014
Rated 1 out of 5 by My Stay on 12/27/13 Very disappointed on our last visit. Brought a Colorado guest with us. Reserved 27th floor river view room... Gave us 19 floor. When we walked into the room, it smelled like raw sewage. Moved us to 18 floor with no view. We had to wait over an hour for one of the rooms to be cleaned. Were not able to get the room temperature cooler than 73 although during our entire visit we kept the temperature at 67 degrees. We had made reservations well in advance and arrived early to check in. I was so disappointed and a bit embarrassed that we were unable to give our guest the full experience we promised her. There are too many hotels available in New Orleans to continue using a hotel who gives disappointing service....I think disappointing is the best word to describe our latest visit !!!!! January 2, 2014
Rated 5 out of 5 by Hotel has great location and attentive staff. Busy time of year so had to wait for a room to be available. Spacious room with great view of the river and Vieux Carre'. Parking not included in the room rate but discounted for self-park. Could hear water running late into the night. Friendly and attentive staff and concierge service. January 2, 2014
Rated 2 out of 5 by Very Disappointing Visit Very disappointed on our last visit. Brought a Colorado guest with us. Reserved 27th floor river view room... Gave us 19 floor. When we walked into the room, it smelled like raw sewage. Moved us to 18 floor with no view. We had to wait over an hour for one of the rooms to be cleaned. Were not able to get the room temperature cooler than 73 although during our entire visit we kept the temperature at 67 degrees. We had made reservations well in advance and arrived early to check in. I was so disappointed and a bit embarrassed that we were unable to give our guest the full experience we promised her. There are too many hotels available in New Orleans to continue using a hotel who gives disappointing service....I think disappointing is the best word to describe our latest visit !!!!! January 2, 2014
Rated 4 out of 5 by Ringing in the New Year at the Westin My wife and I, along with good friends, booked a package deal through Eventful to stay and attend the New Years Eve party at the Westin Canal Place. The hotel room was great. I wish I could say the same for the event. The band was topnotch, The Boogie-men, but the food was very lacking as well as the so-called premium brand open bar. The staff working the event seemed to be in a hurry to close the party down. All food was picked up by the staff early and the poor bar tenders were overworked with only one at every station. I would stay at the Westin again, but doubt I will attend such an event hosted by the hotel again. January 2, 2014
Rated 2 out of 5 by Housekeeping was a disaster I'm an SPG Gold member and I often enjoy staying at Westins, but not this time. On my first day, I waited 3 hours for checkin, which meant that I wasn't in my room until 7:00 PM. Check in is advertised at 3 PM, so I was surprised I had to wait at all, much less, 3 hours. I was told this was because too many people were granted late checkout, so none of the rooms were turned over that needed to be which seems like a problem with their timing. They appeased me with wine and coconut shrimp, which I appreciated and left me content for an hour or two, but I started getting really anxy around hour 3. After that, I stayed 4 days and 3 nights, and my room WAS NOT CLEANED ONCE. Even after I called down twice in one day and asked for housekeeping, they still didn't come. I talked to a manager before I left and she comped me one night for my trouble (which I also appreciated), but the housekeeping service was completely unacceptable. We literally had no clean towels, coffee, or cups and our garbage was full. I'm pretty sure I've had better service a youth hostel back in my day. Everyone else was pleasant, but the housekeeping staff ruined the stay for me. I expect a certain quality if you're staying in a Westin and I just don't think I got it. I would recommend you stay somewhere else. January 2, 2014
Rated 3 out of 5 by Quality Control Needed This hotel is in a wonderful location and thinks of itself as a luxury hotel. But luxury hotels cater to their guests and the biggest problem with this hotel was the staff, most specifically the room staff. The night we arrived, there was a fire alarm -- certainly not the hotel's fault since someone had triggered the alarm -- but, although the staff realized right away what had happened, it took them quite a while to tell the guests. So the guests all were leaving their rooms at 1 in the morning. When we returned to our room, our fire alarm in our room kept going off: battery failure. When we called the front desk, it took them 20 minutes to get someone up to change the battery. At 2 in the morning, it should have been instantaneous. Then there was the problem of no tea one day, only chamomile another day, no coffee one day, only de-caf another day, no creamers for two days, no soap for two days and, on one day, we returned to the hotel at 6 pm in the evening only to find that our room hadn't been cleaned. I cannot recall EVER going to the front desk or calling the front desk so often in all my years of travel. This hotel has potential. The staff was friendly. But, until they get their act together, it is certainly not a 4-star hotel which is what they seem to want it to be. January 1, 2014
Rated 2 out of 5 by Toilet problem Arriving early in the day from a cruise ship, we did not take possession of our room until around 11:00 pm that day. We did not inspect the room and went straight to bed. At 3:00am we discovered the toilet did not operate properly and required a Tech in our room by 3:15 am. He worked on it for around 30 minutes , but could not improve the toilets function. He said he would return and replace a part in the morning , but never came and we had to be off to our day around 10:00 am. Not at all convenient for a party of 4. December 31, 2013
Rated 3 out of 5 by Disappointment from a Westin fan I have never stayed at a disappointing Westin before, but this was it. The facility looks beautiful from the lobby, but the bed was not as comfortable as a Heavenly bed usually is. The faucet in the sink leaked all over the counter and was never fixed. The room I had reserved wasn't available, and we when (on the 3rd night of a 3 night stay) we got the room we reserved, it was worse the than first, smelling like a combination of mold and stale cigarettes. I'm a big Westin fan and was not happy with this hotel. December 31, 2013
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