Rated 5 out of 5 by willie0086 Westin New Orleans is the place to stay
The hotel's location is perfect. The views from the lobby are amazing. As a SPG Platimum member the hotel has upgraded me each stay to beautiful suites overlooking the Misssissippi River. The entire staff was helpful with every question or request.
December 1, 2012
Rated 5 out of 5 by Bob567 My first choice when visiting New Orleans
This hotel only gets better. The management and staff continue to improve on a great hotel in a very convenient location. Recently the hotel upgraded their in-room television service. It is dramatic improvement. I look forward to my next visit.
August 27, 2012
Rated 5 out of 5 by dannyw168 The perfect place to stay while visiting New Orleans
The hotel was spotless and the staff was very friendly. The location of the hotel could not have been better. I was able to walk to all the favorite spots of New Orleans. Almost every restaurant I went to was no more than a 10-15 minute walk.
September 11, 2013
Rated 5 out of 5 by Bob567 the best hotel in new orleans
I have stayed countless times at the Westin New Orleans over the last several years. The location is perfect. Rooms are clean and spacious. Most of all, the staff is wonderful from the doormen to the General Manager. They never disappoint.
February 13, 2012
Rated 5 out of 5 by Maryann5300 My Favorite
New Orleans is one of my favorite cities. This is my second stay at the Westin Canal Place. Booked multiple rooms and all were great. The lobby here has a breathtaking view of the city and the river. By far my favorite Starwood location.
August 29, 2012
Rated 5 out of 5 by Brock Nice
Been years since stayed here and spent one night now as Plat SPG. Upgraded from a traditional room to a suite on the top floor. Very happy with that SPG recognition. Only beef was the buffet breakfast was kind of lame.
January 3, 2014
Rated 5 out of 5 by Frank60 Awesome Mississippi River View !
This hotel has an awesome Mississippi River view, and is close proximity to the French Quarter and other attractions.
March 17, 2014
Rated 5 out of 5 by DanaB Wonderful Experience
The staff is so warm and friendly it makes the stay like being at home. The valet service and bell service guys are the best around. Everyone makes you feel like you are a VIP. Thank you for a wonderful stay.
June 10, 2013
Rated 3 out of 5 by Donald3217 staring to show it's age
The hotel is staring to show it's age, but overall a nice hotel. They are one of those hotels that only seem to care about platinum SPG member. I had to fight with the front desk just to be on a higher floor.
May 31, 2012
Rated 3 out of 5 by Seminartrip Interesting
The Hotel was lovely, and the people working at the hotel were very pleasant. We are most appreciative that we did not have to pay for the additional entertainment of hundreds of tiny bugs everywhere.
October 20, 2013
Rated 2 out of 5 by TH9513 Am I at a Westin?
I love the Westin in Sydney and Melbopurne so when traveling to New Orleans I was excid to be staying in the Westin there. it is in a good location and I had a big room with a nice view but that is where it finished. What a disappointment. the big space in the room had only a minibar fridge in it - not only did it look out of place (the spot in the dresser where the fridge belonged was empty) but it was locked and empty! when you need a water in the middle of the night - bad luck - drink from the tap.
I had to call housekeeping to get a room service menu because there wasn't one in the room. when they delivered it it was a photo copy stapled together (?). Really Westin - a photocopy of the room service menu is the best you an do? then when I put my tray out I kept my wine glass and water glass as I hadn't finished. The empty glasses then sat there for three days with the lemon wedge slowly going brown - the cleaners had to move them every day to clean but noone took them away. by the end it was gross.
Zero recognition of SPG.
This isn't up to standard and leaves a bad taste in my mouth.
October 21, 2013
Rated 4 out of 5 by NCMPRLMNOQP Good Staff, Unexpected ammenities
Volker was very helpful as well as most of the front desk staff. Hallway staff very nice.
March 24, 2014
Rated 4 out of 5 by TeacherGuy This Westin is Generally Pleasant
The staff at the hotel were excellent, the public spaces very nice. My only quip is with the room, which, in general was nice, the bathroom was showing some real signs of use/age.
May 17, 2013
Rated 1 out of 5 by Chyna This hotel has outlandish parking rates
We were not told upfront that the hotel didn't own the parking garages and also the cost of Valet parking, so imagine how upset I was after I had checked out of the hotel and was leaving the garage was was stopped and advised that my parking charge was $33. I will never stay at the Westin of New Orleans again!
July 15, 2014
Rated 2 out of 5 by ArjunKrsna No care and attention for SPG Gold Members
The staff did not even pay attention to me even after telling them that i was a gold member.
They did not give me any upgrades even though they had plenty of rooms
December 24, 2013
Rated 1 out of 5 by thomas600 Platinum Members Stay Away
There is no recognition of Platinum SPG members. No upgrade, no ammenity...you have to ask. You can not talk to a manager...only a recording. Internet connection is awful!
November 11, 2011
Rated 5 out of 5 by Dominick327 Awesome Experience!
Great location for all things New Orleans. Food, Music, Shopping all within walking distance. Fantastic room with a great view. The staff was very attentive to our needs.
November 24, 2012
Rated 5 out of 5 by JBJM Short Notice Stay
I reserved a room on a couple hours notice through a booking website. The staff was very accommodating and the hotel was clean, comfortable and enjoyable.
July 28, 2013
Rated 5 out of 5 by Vestal This hotel is in a perfect location
Enjoyable stay as always. Staff went out of their way to accommodate our request for a room with a view of the Miss. River. Room service was great also.
April 15, 2013
Rated 5 out of 5 by Lady1111 Great river and city view!
The staff was very friendly, accommodating and pleasant. Our breakfast was delicious. It was a wonderful experience!
December 30, 2013
Rated 5 out of 5 by Lyndsey430 Always a Pleasure
The location of this hotel is wonderful. The staff and service are always top notch. I make it my # 1 choice when traveling to New Orleans.
September 23, 2013
Rated 5 out of 5 by WendeJ I will stay here again.
The location is perfect and the staff is OUTSTANDING. I will definitely stay at this property again. I can't say "thank-you" enough.
September 24, 2013
Rated 4 out of 5 by Spring12 Ask for a room away from the elevators.
My room was next to the elevator. When it was time to go to sleep and all was quiet, it sounded as if I was next to a roller coaster.
March 27, 2012
Rated 5 out of 5 by Dollhousemissy Was treated like a VIP the entire stay!
The room was spectacular. The staff was very very nice and accommodating. The food at the Green Bar was very good. I will be back!
September 8, 2013
Rated 3 out of 5 by onthegaux Disappointment.
Restaurant staff very slow. Furnishing in room uncoordinated. TV reception on some stations poor and bathroom supplies meager.
October 12, 2013
Rated 5 out of 5 by Josh20 Our Wedding.
We stayed at your hotel for our wedding week, and we were very satisfied with your staff. Thank you and we will see yall soon!
October 4, 2013
Rated 5 out of 5 by Doc39 Doc39
Great location and view. Easy to walk to interesting areas and stores. Clean very nice room. Loved the holiday decorations.
December 2, 2012
Rated 4 out of 5 by GuestB Loved our stay
Excellent hotel with first class service. Staff were helpful and made us feel very welcome. Highly recommend this hotel.
October 8, 2013
Rated 5 out of 5 by Sharral Excellent Experience
I had a great experience here! The staff and management team were very professional and customer friendly. Thanks again!
April 16, 2013
Rated 4 out of 5 by FQF2013 Great Hotel in NOLA
The Westin on Canal is my favorite hotel in NOLA. Great staff. Great facilities. Great views. Great location.
April 16, 2013