The Westin New Orleans Canal Place

  • 100 Rue Iberville
  • Nueva Orleáns,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

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Rated 3.7 out of 5 by 838 reviewers.
Rated 5 out of 5 by Wonderful Experience The staff is so warm and friendly it makes the stay like being at home. The valet service and bell service guys are the best around. Everyone makes you feel like you are a VIP. Thank you for a wonderful stay. June 10, 2013
Rated 3 out of 5 by Interesting The Hotel was lovely, and the people working at the hotel were very pleasant. We are most appreciative that we did not have to pay for the additional entertainment of hundreds of tiny bugs everywhere. October 20, 2013
Rated 2 out of 5 by Am I at a Westin? I love the Westin in Sydney and Melbopurne so when traveling to New Orleans I was excid to be staying in the Westin there. it is in a good location and I had a big room with a nice view but that is where it finished. What a disappointment. the big space in the room had only a minibar fridge in it - not only did it look out of place (the spot in the dresser where the fridge belonged was empty) but it was locked and empty! when you need a water in the middle of the night - bad luck - drink from the tap. I had to call housekeeping to get a room service menu because there wasn't one in the room. when they delivered it it was a photo copy stapled together (?). Really Westin - a photocopy of the room service menu is the best you an do? then when I put my tray out I kept my wine glass and water glass as I hadn't finished. The empty glasses then sat there for three days with the lemon wedge slowly going brown - the cleaners had to move them every day to clean but noone took them away. by the end it was gross. Zero recognition of SPG. This isn't up to standard and leaves a bad taste in my mouth. October 21, 2013
Rated 4 out of 5 by This Westin is Generally Pleasant The staff at the hotel were excellent, the public spaces very nice. My only quip is with the room, which, in general was nice, the bathroom was showing some real signs of use/age. May 17, 2013
Rated 1 out of 5 by Platinum Members Stay Away There is no recognition of Platinum SPG members. No upgrade, no ammenity...you have to ask. You can not talk to a manager...only a recording. Internet connection is awful! November 11, 2011
Rated 5 out of 5 by Awesome Experience! Great location for all things New Orleans. Food, Music, Shopping all within walking distance. Fantastic room with a great view. The staff was very attentive to our needs. November 24, 2012
Rated 2 out of 5 by No care and attention for SPG Gold Members The staff did not even pay attention to me even after telling them that i was a gold member. They did not give me any upgrades even though they had plenty of rooms December 24, 2013
Rated 5 out of 5 by Awesome Mississippi River View ! This hotel has an awesome Mississippi River view, and is close proximity to the French Quarter and other attractions. March 17, 2014
Rated 5 out of 5 by Short Notice Stay I reserved a room on a couple hours notice through a booking website. The staff was very accommodating and the hotel was clean, comfortable and enjoyable. July 28, 2013
Rated 5 out of 5 by This hotel is in a perfect location Enjoyable stay as always. Staff went out of their way to accommodate our request for a room with a view of the Miss. River. Room service was great also. April 15, 2013
Rated 5 out of 5 by Always a Pleasure The location of this hotel is wonderful. The staff and service are always top notch. I make it my # 1 choice when traveling to New Orleans. September 23, 2013
Rated 5 out of 5 by Great river and city view! The staff was very friendly, accommodating and pleasant. Our breakfast was delicious. It was a wonderful experience! December 30, 2013
Rated 4 out of 5 by Ask for a room away from the elevators. My room was next to the elevator. When it was time to go to sleep and all was quiet, it sounded as if I was next to a roller coaster. March 27, 2012
Rated 5 out of 5 by I will stay here again. The location is perfect and the staff is OUTSTANDING. I will definitely stay at this property again. I can't say "thank-you" enough. September 24, 2013
Rated 5 out of 5 by Was treated like a VIP the entire stay! The room was spectacular. The staff was very very nice and accommodating. The food at the Green Bar was very good. I will be back! September 8, 2013
Rated 3 out of 5 by Disappointment. Restaurant staff very slow. Furnishing in room uncoordinated. TV reception on some stations poor and bathroom supplies meager. October 12, 2013
Rated 5 out of 5 by Our Wedding. We stayed at your hotel for our wedding week, and we were very satisfied with your staff. Thank you and we will see yall soon! October 4, 2013
Rated 5 out of 5 by Doc39 Great location and view. Easy to walk to interesting areas and stores. Clean very nice room. Loved the holiday decorations. December 2, 2012
Rated 4 out of 5 by Good Staff, Unexpected ammenities Volker was very helpful as well as most of the front desk staff. Hallway staff very nice. March 24, 2014
Rated 4 out of 5 by Loved our stay Excellent hotel with first class service. Staff were helpful and made us feel very welcome. Highly recommend this hotel. October 8, 2013
Rated 5 out of 5 by Excellent Experience I had a great experience here! The staff and management team were very professional and customer friendly. Thanks again! April 16, 2013
Rated 4 out of 5 by Great Hotel in NOLA The Westin on Canal is my favorite hotel in NOLA. Great staff. Great facilities. Great views. Great location. April 16, 2013
Rated 3 out of 5 by Carpet and Furniture Carpet in room and hallway need replacement. The lounge chari in the room was very dirty. December 2, 2011
Rated 5 out of 5 by Location of hotel is central to my liking I love New Orleans and can't wait to go back. The hotel is a great location. We enjoyed everything about our stay. I thought that I had lost or misplaced my tennis shoes and the security staff was so supportive. Low and behold, I had put the tennis shoes in a bag and my fiance discovered them. The security staff, Michael in particular was very responsive. I felt like an idiot, but I did tell him that I located them. I never stated that anyone stole them, I just couldn't figure out where they went. The joy of maturing in my young age. Honestly, Thank You Michael. May 31, 2014
Rated 1 out of 5 by Needs Improvements Just a few to mention: - When I called to make sure if our meeting room will be set up at the right time, someone transferred me to Alfred, so I proceed to ask him about the time of set up, I didn't understand what he was saying over the phone, so he started to screaming at me over the phone. I requested a connector/adaptor for Mac and it never arrived. - We arranged some refreshments for the meeting and they never showed up. - There was no valet when I left the hotel. It was very in the morning (4AM) so I understand it's not a usual time, however, with his hotel being a Westin, you expect more. A security had to help me with a cab. - With all your respect, food was a horrible experience. Overall food tasted just not good. Food was not creative, and it felt just cheap food. - During dinner, the waiter asked us to get the wine at the liquor station (you were holding a group dinner for us) - Since i was living early in the morning, I went to the front desk to check out and the agent told me that he couldn't proceed for check out since the night audit has been done at that point. When I asked how could do my check out the answer was just not clear so I called aging in the morning and the answer was: if you want you can come down to check out otherwise we will figure it out. So I asked if they can send a receipt over the email and they say yes. I am still waiting on this. May 24, 2014
Rated 5 out of 5 by view of river was great river view room was great. room was good size and clean. nice shower. quiet hotel. September 23, 2013
Rated 5 out of 5 by westin new orleans canal place excellent location, clean, rooms great and service was above average November 29, 2012
Rated 2 out of 5 by HOTEL NEEDS LOTS OF IMPROVEMENTS The carpets on the hallway on floor 23 were filthy with all kinds of stains all over them in extremely large patterns. It couldn't cost that much to rent a carpet cleaner. The room crew spoke no English so they could not understand any request we would have for them, such as Saturday we were equipped with 6 hand towels and no washcloths. We were told there was no Coke machine in the building, but we found one in the snack bar on the 11th floor. That is another strange thing. When entering the hotel on the first floor you must ride an elevator up to floor 11 and then depart this elevator and go down a ways to get on another elevator to take you to your rooms. The room smelled as if it had had a smoker in it. We cannot stand the smell of cigarette smoke. The hinges on our bathroom door were rusted beyond belief. The toilet ran 24 hours a day. Wallpaper had come loose from the walls and was just hanging on the floor. the furniture in the lobby area (floor 11) looked as if it had come from Goodwill. The chairs and sofas were filthy and the arms were black with dirt and most of the material on the arms had met its expectations years ago. Overall I would not recommend this hotel to anyone who would like to feel comfortable. April 9, 2012
Rated 5 out of 5 by Great location, great hotel Nice large rooms, wonderful lobby, great bar, great location. November 15, 2013
Rated 5 out of 5 by Hoteli We were very satisfied with our stay and the staff. January 30, 2014
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