Rated 5 out of 5 by Wriggler The Westin, New Orleans
This Hotel has a phenomenal view of the Mississippi river and proximity to restaurants and shops with great local food and entertainment!
May 26, 2014
Rated 2 out of 5 by TH9513 Am I at a Westin?
I love the Westin in Sydney and Melbopurne so when traveling to New Orleans I was excid to be staying in the Westin there. it is in a good location and I had a big room with a nice view but that is where it finished. What a disappointment. the big space in the room had only a minibar fridge in it - not only did it look out of place (the spot in the dresser where the fridge belonged was empty) but it was locked and empty! when you need a water in the middle of the night - bad luck - drink from the tap.
I had to call housekeeping to get a room service menu because there wasn't one in the room. when they delivered it it was a photo copy stapled together (?). Really Westin - a photocopy of the room service menu is the best you an do? then when I put my tray out I kept my wine glass and water glass as I hadn't finished. The empty glasses then sat there for three days with the lemon wedge slowly going brown - the cleaners had to move them every day to clean but noone took them away. by the end it was gross.
Zero recognition of SPG.
This isn't up to standard and leaves a bad taste in my mouth.
October 21, 2013
Rated 4 out of 5 by TeacherGuy This Westin is Generally Pleasant
The staff at the hotel were excellent, the public spaces very nice. My only quip is with the room, which, in general was nice, the bathroom was showing some real signs of use/age.
May 17, 2013
Rated 1 out of 5 by thomas600 Platinum Members Stay Away
There is no recognition of Platinum SPG members. No upgrade, no ammenity...you have to ask. You can not talk to a manager...only a recording. Internet connection is awful!
November 11, 2011
Rated 5 out of 5 by Dominick327 Awesome Experience!
Great location for all things New Orleans. Food, Music, Shopping all within walking distance. Fantastic room with a great view. The staff was very attentive to our needs.
November 24, 2012
Rated 2 out of 5 by ArjunKrsna No care and attention for SPG Gold Members
The staff did not even pay attention to me even after telling them that i was a gold member.
They did not give me any upgrades even though they had plenty of rooms
December 24, 2013
Rated 5 out of 5 by LyndaF53 Hotel Review
Great location and great stay. I love New Orleans. The hotel met my needs.
June 3, 2014
Rated 5 out of 5 by JBJM Short Notice Stay
I reserved a room on a couple hours notice through a booking website. The staff was very accommodating and the hotel was clean, comfortable and enjoyable.
July 28, 2013
Rated 5 out of 5 by Vestal This hotel is in a perfect location
Enjoyable stay as always. Staff went out of their way to accommodate our request for a room with a view of the Miss. River. Room service was great also.
April 15, 2013
Rated 5 out of 5 by Frank60 Awesome Mississippi River View !
This hotel has an awesome Mississippi River view, and is close proximity to the French Quarter and other attractions.
March 17, 2014
Rated 5 out of 5 by Lyndsey430 Always a Pleasure
The location of this hotel is wonderful. The staff and service are always top notch. I make it my # 1 choice when traveling to New Orleans.
September 23, 2013
Rated 2 out of 5 by amgen1 Not up to Starwood Standards
Well my mom taught me if I was going to say something, say something nice. The Westin has a nice fitness area. OK, that is where it ends. While I had a large suite on the 28th floor, I found the rooms to be outdated, in need of some repair and deep cleaning and replacement of furniture. Sofa was stained and the coffee tables chipped. The bulb is the toilet area was out, as well as one of the bulbs in the bedroom. Small things that should be taken care of. While the room lacked, nothing prepared me for the food. My club sandwich from room service at lunch was disgusting. The fries were a greasy mess and puddled at the bottom. The sandwich tasted old. I only took a couple of bites. I called the front desk and complained and was told they were sorry and wanted to bring me another. NO!!! Be prepared for a lot of noise. People having parties, kids running down the hall and constant door slamming by the cleaning people made the quality of sleep painful. I struggle to understand why the cleaning staff has to continually go in and out of the room while cleaning. They put the metal bar that locks the door over and just go in and out and let the door slam each time. I finally had to go out and ask them to stop. I hope that they can turn this hotel around, not only for Westin, but for Starwood. They have a very week presence in NOLA. All of the hotels, including the W are outdated. I wish them luck.
July 19, 2014
Rated 5 out of 5 by Lady1111 Great river and city view!
The staff was very friendly, accommodating and pleasant. Our breakfast was delicious. It was a wonderful experience!
December 30, 2013
Rated 4 out of 5 by Spring12 Ask for a room away from the elevators.
My room was next to the elevator. When it was time to go to sleep and all was quiet, it sounded as if I was next to a roller coaster.
March 27, 2012
Rated 5 out of 5 by WendeJ I will stay here again.
The location is perfect and the staff is OUTSTANDING. I will definitely stay at this property again. I can't say "thank-you" enough.
September 24, 2013
Rated 5 out of 5 by Dollhousemissy Was treated like a VIP the entire stay!
The room was spectacular. The staff was very very nice and accommodating. The food at the Green Bar was very good. I will be back!
September 8, 2013
Rated 3 out of 5 by onthegaux Disappointment.
Restaurant staff very slow. Furnishing in room uncoordinated. TV reception on some stations poor and bathroom supplies meager.
October 12, 2013
Rated 5 out of 5 by Josh20 Our Wedding.
We stayed at your hotel for our wedding week, and we were very satisfied with your staff. Thank you and we will see yall soon!
October 4, 2013
Rated 5 out of 5 by Doc39 Doc39
Great location and view. Easy to walk to interesting areas and stores. Clean very nice room. Loved the holiday decorations.
December 2, 2012
Rated 4 out of 5 by GuestB Loved our stay
Excellent hotel with first class service. Staff were helpful and made us feel very welcome. Highly recommend this hotel.
October 8, 2013
Rated 5 out of 5 by Sharral Excellent Experience
I had a great experience here! The staff and management team were very professional and customer friendly. Thanks again!
April 16, 2013
Rated 4 out of 5 by FQF2013 Great Hotel in NOLA
The Westin on Canal is my favorite hotel in NOLA. Great staff. Great facilities. Great views. Great location.
April 16, 2013
Rated 3 out of 5 by McCu Carpet and Furniture
Carpet in room and hallway need replacement. The lounge chari in the room was very dirty.
December 2, 2011
Rated 4 out of 5 by NCMPRLMNOQP Good Staff, Unexpected ammenities
Volker was very helpful as well as most of the front desk staff. Hallway staff very nice.
March 24, 2014
Rated 5 out of 5 by jan123456 view of river was great
river view room was great. room was good size and clean. nice shower. quiet hotel.
September 23, 2013
Rated 5 out of 5 by dave53 westin new orleans canal place
excellent location, clean, rooms great and service was above average
November 29, 2012
Rated 2 out of 5 by indiana9639 HOTEL NEEDS LOTS OF IMPROVEMENTS
The carpets on the hallway on floor 23 were filthy with all kinds of stains all over them in extremely large patterns. It couldn't cost that much to rent a carpet cleaner. The room crew spoke no English so they could not understand any request we would have for them, such as Saturday we were equipped with 6 hand towels and no washcloths. We were told there was no Coke machine in the building, but we found one in the snack bar on the 11th floor. That is another strange thing. When entering the hotel on the first floor you must ride an elevator up to floor 11 and then depart this elevator and go down a ways to get on another elevator to take you to your rooms. The room smelled as if it had had a smoker in it. We cannot stand the smell of cigarette smoke. The hinges on our bathroom door were rusted beyond belief. The toilet ran 24 hours a day. Wallpaper had come loose from the walls and was just hanging on the floor. the furniture in the lobby area (floor 11) looked as if it had come from Goodwill. The chairs and sofas were filthy and the arms were black with dirt and most of the material on the arms had met its expectations years ago. Overall I would not recommend this hotel to anyone who would like to feel comfortable.
April 9, 2012
Rated 5 out of 5 by DMMN Great location, great hotel
Nice large rooms, wonderful lobby, great bar, great location.
November 15, 2013
Rated 2 out of 5 by Gus1025 What happened?!?
This hotel has been our favorite get away for several years now. I am VERY sorry to say our last visit was a HUGE disappointment. This property was previously immaculate, luxuriously comfortable and had excellent service. This visit we had to change our initial room assignment as the room smelled of rotten food. The second room didn't smell much better. The hallways were left for two days with garbage and old pizza boxes on the floor. Our room was never serviced and looked rather shabby. Half of the menu on room service was not available and what did come was not edible. It seems the hotel needs a lot of work suddenly. We were VERY disappointed.
November 5, 2012
Rated 3 out of 5 by Bubbleblowingnurse Needs improvement
I stayed one night at the Westin in New Orleans. The room was ok, but needs to be updated. There were not enough towels in the bathroom or paper/pens on the work desk. The bathroom was not very clean with dirty marks on the mirror and large amounts of mildew on the shower curtain liner that came off during showering. The hotel should add convenient amenities such as an area in the hotel to purchase coffee, snacks etc. The workout room was being remodeled but there was no signage indicating where it had been temporarily moved. I was disappointed and moved over to Westin from Hilton properties and am considering moving back as a business traveler.
January 25, 2013