Rated 3 out of 5 by Oct12 Slow elevators
Nice hotel with good location. Unfortunately though, the weekend that I was there, a major walk-a-thon was also taking place. It would 've been a huge help if any of the hotel staff would've been aware of this and provided some driving directions to get around the massive event. What should've been a 5 minute trip to Walgreens turned into a 30 minute fiasco both going to the store and back to the hotel.
October 24, 2012
Rated 4 out of 5 by Platinum1231 Comfy and Accomodating
Besides not being offered a Platinum amenity upon arrival (pregnancy brain?) and our corner suite being neglected (outstanding job the day prior, mind you) after a loooong day of black Friday shopping (guest services did run up bath towels and coffee upon after-midnight request), I would give this location another shot. Bell service was prompt and courteous, valet rocked, and pm mgr, Mike, was friendly.
November 27, 2012
Rated 4 out of 5 by JupiterDave Presidential Suite
We stayed in the Presidential Suite to facilitate being able to meet with some of our employees. The room was great, with views on three sides. The only problem was when we tried to sleep there was some sort of cycling of the cooling tower on the roof above the sitting room and periodically it sounded like bubbles were getting stuck in an cooling pipe. We finally resorted to sleeping with ear plugs.
October 12, 2013
Rated 4 out of 5 by kc0039 Great Hotel
Great Hotel. Unfortunately, we booked a hotel room with a King bed. They gave us a room with double beds. I didn't say anything, but the hotel should've asked if it was for double beds or one King bed. We had a very comfortable stay, but I would have preferred the King bed because me and my girlfriend like space on the bed. Otherwise, great stay over all. Comfortable, clean, friendly staff. Thanks!
September 17, 2013
Rated 5 out of 5 by lynch Great Beds
Love the beds in the Westin Hotels & this hotel didn't disappoint. The check in staff member Justin was very helpful & friendly. We were given 2 complementary drinks for the bar. Also had a small fruit platter in our room. The bathroom was nice, with a powerful shower. Very clean. Stayed there for one night before & after a cruise, would stay again. 5 minutes taxi drive away from the Cruise port.
December 9, 2012
Rated 5 out of 5 by Erin31 Great Stay!!!
This was the first time staying with this hotel and I was blown away by their service. I stayed here to run the Gasparilla Race and will be staying here next year as well. Everyone was so friendly and went out of their way to make sure you had everything you needed. The hotel really catered to the runners for the race in more ways than I can even mention. Great job staff, I'll be back for sure!
February 24, 2013
Rated 4 out of 5 by KMA19 This hotel is in a great area
We stayed here for 1 night due to missing our original flight to Tampa. The hotel room was very nice, beds very comfortable and the bathrooms are spacious! The location is great too. Staff very nice and went out of their way to get us in on short notice. My only complaint is the elevators were very slow, but they were being worked on and we were able to use the staff elevators as well.
January 3, 2013
Rated 3 out of 5 Was better last year
I stayed here last year and loved it. I recommended this hotel many times because the staff and the facilities were wonderful.
This year the staff was not as pleasant. Although I was booked for four days, each day I was told that it was my last day of my stay. The staff was apologetic and kept me in my room, but if I hadn't spent time in the lobby I don't know what would have happened.
January 21, 2013
Rated 5 out of 5 by FrequentVisitor5 Tremendous Stay
This facility provided an excellent experience from check-in to check-out and ensured all our needs were met. The valet attendant provided tips for the area prior to check-in while the restaurant and bar staff ensured great service.
The Westin experience was alive and well at this hotel.
March 28, 2014
Rated 5 out of 5 by Rubin Staff is Amazing
The hotel staff goes above and beyond the call of duty. They follow through with every request. I would like to note that Karen and Tia ( I believe thats her name she works night audit shift) were very professional and helpful. My stay was one of the best stays I have ever had at a hotel. Kudos to the management team for instilling the meaning of Hospitality to the staff.
October 3, 2012
Rated 2 out of 5 by zebra25 Needed Improvement
Unfortunately several things did not meet our expectation. It took 40 minutes to make my reservation. We only had 1 robe for 2 people. Our lamp in the room was visibly sparking . We ate at the restaurant and our food was not served according to the menu description. The desk clerk offered to discount our valet fee ( nice) but then didn't do it and I had to remind them.
November 4, 2013
Rated 5 out of 5 by AnnieS Evaluation
The best hotel in Tampa we have ever stayed in. Michael McGrath was especially helpful.
April 29, 2014
Rated 2 out of 5 by Iggy56 This hotel needs to improve its services
My stay was less than satisfactory especially considering this is a Westin. My room was not cleaned satisfactorily. Ordered milk for coffee which never came and should have been in the room in the first place. Amenities kit was lacking. Winsows would not open and air conditioning was not turned on by hotel until later in the week. They were cleaning the rugs at 10PM.
March 21, 2013
Rated 3 out of 5 by JBird Week Long Stay
Great Staff!! Very responsive to my needs/questions. Hotel needs some work, it is obviously not newer contruction (slow elevators, rust on doors and in shower). Tight but nice fitness room with great view. Jackson's is a nice place to eat or have a drink. Cleaning staff could use a motivational speech. If you have allergies, the dust under the bed will be an issue
June 12, 2012
Rated 2 out of 5 by JohnSF Easily the most disappointing Westin I've stayed in
I found it hard to believe this hotel was a Westin. The staff was relatively unhelpful and, at check in, they were even dishonest about the type of room they were giving my wife (they tried to pass off a less expensive room as the type we booked). On top of the lackluster service, the facility itself was quite old and run down. I would not recommend staying here.
February 28, 2012
Rated 2 out of 5 by Ftgguy Disappointing
For a Westin property, this facility leaves a lot to be desired. The location and surroundings are outstanding, however the rooms are below average at best. If I didn't look, I would think that I was in a budget hotel room. The rooms need a makeover and some better amenities. Very poor!
March 17, 2014
Rated 5 out of 5 by Frances12 The staff was wonderful
I stayed at this hotel while taking the bar exam. They were very well prepared to accommodate this huge event. The packet I received at check in with preordered meals and the friendliness of the staff made this stressful time bearable. I was excited to see that the pool is getting a makeover- I stayed here as a child and remembered it to be more elaborate!
August 1, 2013
Rated 5 out of 5 by Melody80 Best hotel stay I've ever had!
I travel for work quite frequently and have never been treated as well as I was this stay. The food was devine, the staff (especially the bar staff) were so friendly and courteously, everyone welcomed me and were so sincere! The bed was heavenly, never slept better! The room was cleaned to perfection! Great view!! Great experience!! Highly recommended!!
June 10, 2013
Rated 4 out of 5 by cjj370 location, location, location
mike was my front desk agent. he was really nice and friendly. this was my first visit to Tampa and Mike set the expectation of the service I hoped to encounter while I was visiting. the Hotel was clean, everyone had the attitude that you were among friends.. I had a wonderful view of the bay..I would definitely stay and recommend this hotel to others.
August 5, 2013
Rated 5 out of 5 by ph1968 Great hotel
very clean. friendly staff. i will come back.
April 28, 2014
Rated 4 out of 5 by PhilW Great Stay
We were in Tampa for the Clean Gulf conference, Nov 13-14 and stayed at the Westin. This was my first stay at the Westin Harbor Island and we were very impressed with the hotel. The staff was outstanding and went out of their way to make our stay comfortable. We'll definitely choose this hotel the next time we're in Tampa. Thanks for a great stay!
November 18, 2013
Rated 4 out of 5 by Lbkc Great Location, clean, but noisy room
We stayed only one night, and had unfortunately been placed next to a service elevator room which ended up whirring on the side of the wall all night, on top of that we had a bridal party on our floor that were quite noisy in the hallway until we called security.
We were quite satisfied with how the desk handled our complaints when we checked out.
November 18, 2013
Rated 2 out of 5 disppointing
The lamp in my room did not work. After the 2nd day with food in the fridge, I realized it was not working. I discovered it was unplugged! I crawled behind the bureau and was finally able to replug it. As I was going to sleep I found out why it was unplugged, as it sounded like a coffee pot perculating all night long. And the elevators were filthy.
July 7, 2013
Rated 4 out of 5 by Tennis Great LOCATION!
Location was perfect! In for a sectional junior tennis tournament, and we found this hotel to meet all our needs. Watching the crew teams practice from all areas of the hotel was a special treat. A great location! The parking was a bit tricky (having a H2 Hummer, didn't help), but the room size was very comfortable, and the staff was accommodating.
March 7, 2013
Rated 3 out of 5 by AD44 Good location
Hotel within walking distance to the convention center and river walk although the rooms are overall appearance was a bit shabby.
April 18, 2014
Rated 4 out of 5 by Xtina723 Staff makes it worth it
The staff was excellent, courteous and completely accommodating. The hotel was old and not 100% clean, but the staff made it worth my staff. They were extremely friendly with every service and always went out of their way to accommodate my needs. Claudio was exception and the girl who delivered by in-room meal on 7/12 and 7/14 was also wonderful.
July 18, 2012
Rated 4 out of 5 by JustPapi Can't Wait To Come Back
Staff was pleasant. Valet staff was very informative of the surrounding area. The interior of the rooms could be modernized (a splash of style to the color scheme/furniture would help tremendously inside of the rooms). Overall the hotel was amazing and quite hospitable. I will be back with a larger party and I'm sure it will be even better.
August 5, 2013
Rated 4 out of 5 by MPPittsburgh Great staff bad very bad Housekeeping
I have to say the Hotel staff from the vallets, to checkin 9 I think joel a rather tall young man) to Willie at the Pool to the bartenders in hotel bar were great. I was part of a wedding there and food and service were great as well. The problem was unsastifactory housekeeping. Got in on Thursday and by Friday at 4;40 had to call to have room cleaned before the rehearsal dinner. Saturday they did not come at all but by the time we got to room after the wedding it was too late to call. Sunday I asked for towels since our room was not cleaned and I received 1 towel and 3 shower step out towels. Finally on Sunday at 6:30 the service came but at 6:30 while we were getting ready for dinner and told them it was too late. I had 3 kids so we were in and out of room but mostly we were at the pool or out doing wedding stuff all day when the room could have been cleaned. I was shocked at the lack of service for such an all accounts nice hotel expierence.
May 31, 2012
Rated 2 out of 5 by Venice4 This hotel was disappointing
Rooms were not ready for check in until almost 5 pm. The carpeting, bathrooms, and pool area were very tired and in need of updating.
April 15, 2014
Rated 4 out of 5 by Lagor25 Great customer service and a wonderful hotel
I used the hotel for business and had part of my staff members staying at the property with me. It was a great opportunity to treat them with a really nice hotel accomodations and outstanding customer service.
March 31, 2014