Rated 4 out of 5 by Krystal328 Loud staff
Our room was on the 1st floor almost directly across from what appeared to be the staff lounges. There were people constantly in the hallway, and the door slams and hallway chatter lasted all day and night. We were awakened everyday by constant noise of staff (housekeeping and resort staff) outside of our room talking very loudly. Our stay could have been 100x better if the staff lounge area was not near our room. We enjoyed the close proximity to Duval Street, loved the pool areas and both dining on the upper and lower patios especially at sunset!! we got engaged during our visit so this property will always have a special place in our hearts. If we ever come back to this property we will definitely request a room on a higher floor!!!
May 14, 2013
Rated 2 out of 5 by SeAnY Good Hotel but bad (repair) management
I only stayed 1 night & mostly spent late hours in my room after a long day of activities.
The cleanness and quality of the room, per se, was good with a few minor things to note: 1) sink was not draining well & 2) bathroom door was hanging loose I had to tell my family not to open/close the door (afraid it would fall off and injure my family).... It was too late for my kids to switch room so I just made sure not to use it.....
However, 1 major issue was that there was a repair work going on outside of the balcony with scaffolding blocking & preventing the balcony usage. What was worse that the worker was smoking right outside of the balcony on the scaffolding, the smoke was clearly evident in the room. I had to leave the doors open to ventilate when we got back to the room late night...it was hot and humid.... I mentioned the issue when I was checking out early next morning but all I got was a "sorry about that".
this stay was a major disappointment from WESTIN.
July 31, 2014
Rated 5 out of 5 by Brajesh2013 Great hotel
We stayed here for 4 nights with kids. Everything is exceptionally good at this hotel. Loved the staff in bistro and front desk. Only complain is staff at sun deck. We went there with kids and were told that they won't come to our table to serve and we need to walk to the bar to get our order. Then we saw them serve other customers and kids were puzzled why we were singled out. I decided not to tip and later on found out they had added tips already. What nonsense ! Why would I tip for no service!!! This is ridiculous to add it without my consent.
November 28, 2013
Rated 5 out of 5 by IleanaPR One day at the Westin Key West Resort and Marina
It had to be the most rainy day in July! From the vale parking to the front desk, my fiance and I were received with a warm welcoming. At the Front Desk we received a fast and friendly service. Offered an umbrella to be able to get to the next building to our room. The views were spectacular, the room very nice and very clean. We had a great dinner while looking at the ocean. When we went to sleep I was able to relax and have a great night in a wonderful and very comfortable mattress. We are already planning to return and have a longer stay soon!
July 5, 2013
Rated 5 out of 5 by lauren379 Best resort in Key West
There's no better place to stay in Key West. Location, property all pristine and so well maintained, incredible views. Staff were all friendly, accommodating . So many amenities in room and poolside. Sunset celebration is unforgettable. Food was outstanding and definitely rivals many of the local restaurants in taste and price. 3 short blocks from all the nightlife & fun. I can't wait to come back again, next time with friends and family.
July 11, 2014
Rated 5 out of 5 by Ricardo58 Probably The Best in Key West
I have traveled the world and stay in great hotels but this resort exceeded my expectations. A very friendly staff, very comfortable room, the A/C was "EXCELLENT", the pool facilities are "GREAT", the restaurant facing the ocean was awesome with great food, great prices and very "FRIENDLY STAFF". Every time I come to Key West I am looking forward to staying at this great Hotel.
July 21, 2014
Rated 2 out of 5 by Paula48 Black eye for chain
Entire 3rd floor smelly with air conditioning mold issues which carried into the room. The staff were to preoccupied with their cell phones to clean the elevators which were filthy with some disgusting foreign matter on the mirrors that took on a life of its own during our 3 night stay. Walked over the same used straws in the hallway the entire stay. The heavenly bed was anything but, caved in the middle, down comforter had no down feathers left from numerous washings, pillow cases were to small to cover pillows. Obvious management issue
October 9, 2013
Rated 5 out of 5 by TMack44 Five-star hotel all around!
The location of this Westin is the best in Key West. You can walk anywhere and never move your vehicle. The staff is so accommodating. Our room and all of the common areas were spotless. Cleanliness at this hotel was impeccable!! Also, so close to the marina to enjoy all of the excursions. You literally step right out of your door! Whatever you are doing, keep it up Westin!!!
July 20, 2014
Rated 4 out of 5 by Edward64 stay
Our stay was outstanding, the only problem we had was that you charge $20 per person per day to go on the beach at the hotel I was staying at. To me that is ridiculous. I am paying for parking, and to stay at your hotel, and I can't even go on the beach. Very sad. You staff was outstanding the service was outstanding..
July 24, 2014
Rated 4 out of 5 by JRP2014 Nice hotel, well located with nice sunset view
Nice hotel with modern rooms in marina where cruise ships come and go.
Disadvantage is that cruise people are also allowed to use the swimming pool, therefore sometimes too crowd.
August 4, 2014
Rated 4 out of 5 by Laner Great location & breakfast overlooking the water
We had a wonderful stay. Everyone was friendly and seemed happy to serve us. It's a lovely place with large rooms. The shower has excellent water pressure. The vanity is separate, so you can get ready while others are showering...keeps your mirror and hair from getting attacked by shower steam.
We loved having breakfast outside, and watching the sunsets on the deck. It's inviting and the servers were prompt and friendly. The pool was nice, had ample towels available, fresh fruit skewers daily, and friendly and attentive bar service.
November 26, 2012
Rated 4 out of 5 by LAS81 Good location
Our first night our room was unsatisfactory. The air conditioner was not working properly. Unable to make use of the lanai due to extremely loud air conditioning unit at neighboring building. The bathroom door would not close properly and the toilet paper holder was broken. However, the following morning we requested a new room. We were moved to a poolside room. The front desk staff was friendly and more than helpful. My suggestion to anyone booking a room here is to be poolside or oceanfront. Gardenview or partial ocean view are not certain to be satisfactory. The pool is beautiful and the wait staff was attentive.The housekeeping staff was good. The room was always made up in good time.
Overall, we enjoyed our stay and would return to the Westin Key West.
February 15, 2014
Rated 2 out of 5 by PhoneItIn They care - just not enough
We have stayed here several times and are SPG gold. There is nothing wrong with the property and great location. However, we tried to book spa treatments (we called, concierge called..no answer). Left them a voicemail with my cell. They called my room instead and said they were on voicemail only, they had options for us and some times available (they didn't say what the options/times were), so call back and leave another vm. We went elsewhere. We wanted to have dinner at Latitudes - concierge just said 'oh, they book days in advance, sorry'. We knew they had bar seating so we called and they said 'sure, come over and we will seat you'. The concierge didn't even try. It is a nice place, but they don't act like a Westin - they should try to make customers happy (even if it means picking up the phone)
June 8, 2014
Rated 5 out of 5 by Mrdisney01 Above and beyond!!!
This hotel was so perfectly located for everything. It is also top notch, attention down to every detail, clean and just so awe inspiring. The staff, enough can not be said of the staff they are way over the top and above and beyond customer service driven. The entire experience was perhaps one of the best vacations we've ever had and we will be returning as soon as we can. Thank you Westin and all your people at this hotel, you made my wife's birthday and her first trip to the keys a truly magical and memorable family vacation.
July 14, 2013
Rated 4 out of 5 by Travelsmuch Best hotel Location in Key West
This hotel is in a great location. Within walking distance to all Key West's major
attractions/restaurants/activities, etc. Nice rooms, terrific shops surround hotel. Central, convenient and friendly staff.
July 30, 2014
Rated 3 out of 5 by annielouwho610 Very convenient location
The Westin was conveniently located and we enjoyed our time in Key West. The Westin showers make staying at Westin worthwhile. Thought the staff (other than the night time concierge and security) could have been more attentive and customer service focused. The night time concierge and security were very friendly and helpful.
July 21, 2014
Rated 2 out of 5 by BWKaren Poor Maintenance/noisy
The maintenance on this hotel needs improvement. Our room door lock did not work to enter our room. Waited over an hour for maintenance to replace the entire door lock. Toilet paper roll was broke, left a note with housekeeping to have it fixed. They continued to just place the roll on the broken holder. Hot tub broke 2nd day of our stay. The weather turned cool. The hot tub remained broke for the duration of our 5 day stay. Our room was ground/pool view level. We were woken each night with people walking by talking loudly.
March 21, 2013
Rated 5 out of 5 by Kennebec Location Location location
Staff, facility, location and superb cuisine. We had an opportunity to dine with last minute reservations at Latitudes. Melissa F needs to be commended for such excellent service - never rushing yet would mysteriously appear just when needed. Scallops and grouper were perfect and the mussels would have made a full course by itself. Location at the foot of Duval street was very convenient. Staff from valet, front desk, housekeeping pool were friendly , helpful and very professional. Can't wait to come back again and again.
May 9, 2013
Rated 5 out of 5 by Sandy1 Great staff and Key West at your doorstep!
Busy earning points for this stay which was for 10 days Jan-Feb 2012. Excited we had reached Gold status. Arrived at 11pm, Staff was very attentive and helpful. Escorted to our room next to the laundry/housekeeping with views of the laundry carts/alley and this was described as an upgrade. Spoke with manager and promised a new room the next day. The new room was beautiful. A small deck off the slider and a porch with 2 rockers overlooking the marina. Could not have been better! Staff very responsive to any request. Pool and bar fun. Restaurant very good, all meals were pleasant and delicious. Never bring a car, everything in biking or walking distance. Sunset bar is great, walked down the hall from our room or up the stairs from the pool! We cannot wait to go back!
February 11, 2012
Rated 3 out of 5 by Oanne Disappointing follow up service
I left a brand new white jacket in my room when we checked out. I called the hotel and was put through to a gentlemen that handled lost and found and it was a recording but I left my name, phone number, room number, etc. and asked them to call me. Never heard from them. I called again a few days later, was put throu to the same voice mail, left more information, and still no courtesy of a response. For the price of the room.....we paid 24,000 points per night, I expect much better service than this. Very disappointing.
February 5, 2012
Rated 2 out of 5 by Tommie1 Comments
Check in was average. I felt the staff was just going thru the motions, not attentive. Platinum meant a dedicated check in, nothing else.
Breakfast was well but slow and, again, going thru the motions.
July 28, 2014
Rated 2 out of 5 by CRMP Disappointed
This hotel did not meet our expectations given the price of the room. It just did not seem well-managed and many of the staff did not seem to care. There was a lack of attention to detail. Two of the four nights we were there the requested turn down service did not occur. The air conditioning unit was incredibly noisy; finally after two sleepless nights it was replaced. The resort fee was insulting- it included the robe in the room! Isn't that a given for a room of the price we paid. I felt nickeled and dimed.
February 14, 2014
Rated 4 out of 5 by Geoff1 Great Resort, Poor booking
I would have given ALL 5 stars to you guys, EXCEPT that "Alec" who booked it over the 'phone for me, gave me bad information. EVEN though I asked him twice if the FINAL and TOTAL price AFTER taxes and fees was INDEED $291.60 a night. He assured me twice it was. When I PAID for the room at checkout, I was forced to pay $328.05/night, because of "Room charge and Room tax" added on. It was SWORN to me that there would be NO more costs after booking. So I won't stay with Westin again, or recommend it. Sincerely, GC
April 3, 2013
Rated 5 out of 5 by archie12345 wonderful stay at Westin
Recently stayed at Westin hotel and marina in Key West. Had an amazing experience. The staff, especially Ghizlane at front desk was extremely accommodating and helpful. WE had our small dog with us and received a wonderful dog bed with food and water bowls within minutes of getting to our room. Five star service all the way. Would go there again.
July 12, 2014
Rated 5 out of 5 by Olson3 Absolutely Stay at Westi In Key West, Florida
If you are going to Key West, Florida, you should definetely stay at the Westin. The location, the rooms, customer service, the many amenities, food, EVERYTHING, about the Westin, is perfect. They have thought of it all. I can't think of a thing they need to change. 100% satisfied. The hotel is waterfront and in a very beautiful setting. It is very close to the famous Duval Street restaurants and stores. It is also right next to Mallory Square. Anything and everything you want to do is just around the corner.
April 4, 2013
Rated 1 out of 5 by ChadFlorida Not at all Westin Standards
Upon arrival at the front desk, the staff seemed put out of their way to do their job. I reserved a room specifically to view the sunsets and Mallory Square, when I entered the room it was not what was agreed upon. When I asked the front desk to change it, I received nothing but attitude, when I asked to speak with the manager, she refused to let me. Finally she changed the room to one with a slightly better view. The purpose of this location was for the view and when making reservations I explained that and they said it would be the view requested. I verified that by calling the hotel direct. The Westin name should not be affiliated with this property and the staff definately needs an attitude adjustment. If I wanted to be treated like this I would have chosen a one star hotel.
October 7, 2012
Rated 3 out of 5 by WGSLAW Westin Key West Resort Disappointing
While the food at the Westin Key West Resort is excellant, the resort itself is a disappointment. Again, with the exception of the restaurant and recreation staff, the front desk staff ranged from incompetent to rude. I had to wait 30 minutes past the regular check in time to get into my room. The room--a two bedroom "suite"--was strangely appointed. A mish mash of furniture that was somewhat "beat up". The main room was dark and dimly lit. I had to move lamps and furniture around to make it comfortable. The walls are stark with no art work. The entrance to the "suite" was long, dimly lit, and empty, and felt more like like a storage hall. It was lined with 3 odd "buffet" style tables and a refrigerator just sitting on the floor against a wall. The view was great and it was clean.
January 11, 2013
Rated 1 out of 5 by Keri Poor service
Awful service, below expectations for a westin resort. I think corporate needs to provide training at this property. The staff is not focused on the client.
April 3, 2013
Rated 3 out of 5 by mwbridges Not Ocean Front
Although room was introduced as Deluxe Oceanfront it was actually an ocean view room. And when I say ocean view, I mean an occasional view of the port. It did not directly face the ocean. During the day, any ocean view was blocked by a large yacht (for several days) and a constant stream of cruise ships. Also, the room itself was pretty standard Westin. Al be it a nice room, there was nothing particularly deluxe about it. If you stay here, I suggest going with a less expensive room that faces the pool.
February 22, 2013
Rated 4 out of 5 by FrancieMR Could be 5 star but is 3
This could easily be a 5 star hotel and the pricing is that of a 5 star hotel - I believe solely based on the location in Key west. You can literally walk to Duval Street and the trolleys - and I am NOT an active person, so when I say you can walk to it, you can!
What down rated this hotel were 2 things. 1. The carpeting was FILTHY!! Just walking from the bathroom after a shower to brush my hair, turn on TV, sit in a chair, to bed - my feet looked like I had been walking barefooted outside all day. My feet were coated in a grimy sticky residue - either replace the carpeting completely throughout the hotel (you don't notice it because of the dark color of the carpet) or put in nice tile. 2. The attitude of the reservations people at Latitudes is horrible. The food is good, had better food off property with much more friendly people. Kept telling us totally booked, but we could see the ferry and it was never full...so went there and when we arrived the restaurant was EMPTY!! They tried to seat us at the bar, we insisted a table, got a good view. In the 1 1/2 hours we were there, only about 13-14 people came in to bar, inside or outside seating -- so why all the garbage about being full? Do 50 or more people simply not show up for reservations continuously?? I had read about the attitude at Latitude - and that is right. The food is just as good at the Bistro and the personnel there are very friendly - and a great view. 3. The hotel advertizes: "Poolside refreshments daily, including fresh fruit kabobs and popsicles, as well as iced towels and sunglass polishing." - Nope, nada - and when we asked, the employees to the man did not know what we were talking about - and we asked several!!! So don't advertise what you don't have.
The desk staff were very pleasant - arrive on birthday, had to wait 20 minutes for room to be ready, but they comped us bottle of wine and some cheese and crackers - very nice touch. The location is great. If the 3 items mentioned above would be fixed then not only would the pricing be that of a 5 star but also the hotel experience would be 5 star.
August 10, 2014