Rated 5 out of 5 by RobertsonFamily Thank you
My family appreciates the wonderful stay we had over the weekend. We travel often and loved the fact that we could bring our precious, furry family member (our 18 month old puppy) with us on the trip. Thank you for accepting pets as part of your clientele!
November 18, 2013
Rated 5 out of 5 by Bunny22 A nice quiet oasis
Everything a about this hotel says quality from your reception to the little perks in the room .. bottled water free, mouthwash , shower gel.. missing at other Westins. Easy to find off the freeway and extremely quiet area. No pay self parking as well. Excellent apples in the reception area.
September 20, 2012
Rated 5 out of 5 by tony1027 Wonderful Stay!
My family stayed at the hotel during the week of my son's wedding. Many friends and family from out of town were also guests. The hotel is well maintained and clean. The staff is exceptional. The restaurant and bar are excellent. Everyone enjoyed their stay and felt that it was a good value.
November 1, 2012
Rated 4 out of 5 by Richard This hotel was excellent, except there was a noise all night above me that made sleeping difficult
The hot was excellent, the staff was excellent, service was exceptional. The problem, I was on the 7 th floor, executive suite,thus there was no rooms above my room,allnight there was a noise coming from above me that was most likely some mechanical noise, this made sleeping very difficult.
March 9, 2013
Rated 4 out of 5 by Jay27 Very nice hotel, but needs new internet policies.
Wonderful hotel, clean rooms, great staff. But, come on, it's not 1990 anymore, free internet from a hotel of this caliber is expected now days. Yes, it's free in the lobby, but everyone is tied to the internet these days and I feel an additional charge to work from my room is unwarranted.
May 21, 2012
Rated 5 out of 5 by stormwaterattendee helpful staff
the hotel was very nice. Good food and great bed. the staff at the front desk saved my bacon when I realized I had left my flash drive in the business enter. They found it and passed it on to the person that brought it to me. I was 150 miles away when I had realized what I had done.
March 20, 2013
Rated 2 out of 5 by Tommy Too Much Pets
The Pets are taking over all floors. I have a very severe allergy to dogs. Initially I was told that the dogs are kept to the 3rd floor. I was on the 5th floor and a neighbor 2 doors down had 2 doors that sent me to the clinic for treatment. So if you are sensitive, tread carefully
April 9, 2013
Rated 5 out of 5 by CTaylorGraham Our Richmond Go To Hotel
My wife and I travel through Richmond a few times a year and had been staying at either the Aloft or the Sheraton in the area, but decided to go ahead and give the Westin a shot. it was just what we needed: room service, an on demand movie, a comfortable bed and an amazing shower.
December 30, 2011
Rated 5 out of 5 by nanner relaxation and comfort
We stayed 3 nights for our wedding anniversary, and were pleased by the quiet room, comfortable bed and pillows, convenient lighting. Wonderful spacious bathroom and shower. Peaceful reception area and hallways. The room design and coloring were pleasant and serene. Great parking.
November 15, 2012
Rated 5 out of 5 by ElizabethB "Excellent expeirience!
Our family vacation was a real retreat at this hotel. We will definitely stay here again when we are in this area. Just what we expected in staying at the Westin. The staff was top-notched professionals and the atmosphere was great. The room was perfect!
Thank you so much.
July 24, 2013
Rated 3 out of 5 by weeklytraveler99 Food?
I was disappointed by the shrimp and snow pea dish. The 'jumbo' shrimp were actually medium size shrimp and the stems remained on the snow peas. the rice was greasy and inedible. around 40 for the meal with a tea. the shrimp were small, overcooked and not fresh. very sad.
July 26, 2013
Rated 4 out of 5 by Barb1204 First Time at the Westin Richmond
I thoroughly enjoyed my stay at the Westin Richmond with a few minor exceptions.
I felt the carpet in my room could have been vacuumed a bit better. On 3 of the 4 evenings I returned to my room it appeared someone had been eating nuts or something similar and I found remnants of them on the floor. I didn't use the coffeepot but agree with another reviewer that the coffee pot should be cleaned with vinegar at a minimum of 1x per month. Mine was dusty and it was easier just to walk downstairs and get a cup of coffee.
The other comment I have is that I did not make use of the card indicating I didn't want my sheets changed daily so I expected fresh linens each night. I did not get them and in fact all that was done was the top sheet was pulled up. The bottom sheet was not straighened out nor was it pulled tight and tucked in. It made for a messy uninviting bed. I left a note requesting linen changes and for whatever reason, it was ignored.
If you enjoy martinis have the bartended make you a couple. She is awesome!
August 26, 2012
Rated 5 out of 5 by Sophie33 awesome
Had a great weekend with family and friends.
January 13, 2014
Rated 5 out of 5 Excellent
This is the first time I stayed in a hotel that made me feel like a queen. Your beds are the most comfortable, your staff is very polite and always trying to accomodate, my room was very clean, the food was delicious...it was really an awesome experience...thank you.
October 15, 2012
Rated 4 out of 5 by rollerstar Convenient and Comfortable
This hotel was very convenient to a corporate client and I found my stay to be very enjoyable. I love the Westin hotels that I have stayed at across the country, but this was one of the better ones.
December 6, 2013
Rated 5 out of 5 by PrestigeFame Never disappoints
Whenever I travel to Richmond, I always stay at the Westin. The staff is really nice and makes me feel welcomed. The flavored water is my favorite stop before heading to my room.
I love the heavenly bed and the heavenly shower is fantastic. The shower head is best.
March 3, 2013
Rated 5 out of 5 by Sharon50 Wonderful Hotel Staff
My stay was fantastic. Great room. But what made it stand out for me was the wonderful hotel staff! From check-in, to wait staff, housekeeping, luggage assistance......they were warm and friendly and wanted to anything they could to make my stay a pleasant one!
March 4, 2013
Rated 5 out of 5 by russonfly PET LOVERS REJOICE
We never travel without our pet, a delighful Standard Poodle named Dollie. Visiting Richmond we were thrilled with the NO PET FEE at the Westin. The staff was delighfully kind to our girl and the grounds made breaks and exercise easy as well.
Thank you Westin!
December 29, 2012
Rated 5 out of 5 by Theresa61 Beautiful accommodations!
My husband booked our stay with the Westin & what a pleasant surprise. The accommodations were extremely welcoming and the staff couldn't of been any nicer. I would recommend that if you are looking for a place to stay this would be a great choice!
September 9, 2013
Rated 2 out of 5 by corbin1 Needs Improvement
Hot tub was not working and pool was dirty.Could not get hot water for tea that did not smell like coffee.Staff was nice.If they do some repairs not a bad place.
December 16, 2013
Rated 5 out of 5 by Myslady Great Service-beautiful room
I was so pleased with my experience. I contacted Westin directly with a question regarding payment policies before I confirmed my reservation with Priceline. I was given the same rate, confirmation, & a beautiful room which made for a wonderful stay!
August 15, 2013
Rated 4 out of 5 by Sweetie This hotel consistently meets my needs
This hotel consitently meets my needs. Staff is always warm, cordial and inviting. Attention to every detail is always consistent. I was disappointed that the double shower head had been replaced with a rain shower head and a hand held!
October 7, 2013
Rated 5 out of 5 by Q007 home away from home !
felt as though i was coming home each night.
January 11, 2014
Rated 5 out of 5 by Mike Very clean, comfortable hotel
I really enjoyed staying at the Westin. The room is very comfortable and the bathroom is very large and modern. All in all, this is a very modern, clean, comfortable hotel good for business or tourism. I'd definitely recommend visitors staying here.
March 4, 2013
Rated 5 out of 5 by Heather12 Fantastic hotel...awesome stay
I had a marvelous stay at your hotel. Everyone was friendly, and very helpful. I was impressed by the courteousness of the staff.
My room was clean and comfortable. I would most definitely stay here again, as well as recommend this to my friends.
October 29, 2012
Rated 5 out of 5 by JAMCN Our brief stay
We had a very relaxing and enjoyable stay. The room service breakfast was absolutely spot on. Lots of really good food and a lovely presentation.
December 17, 2013
Rated 5 out of 5 by JbAPS1 Excellent Stay!!! October 10-12, 2012
Absolutely wonderful hotel! The staff, the room, the meeting rooms, the business center.....all top notch! Highly recommend the Westin Richmond! The staff even had me place my Touring Motorcycle in a prime spot that was covered. Thanks again. jb
October 15, 2012
Rated 5 out of 5 by Juliet69 A Comfortable Stay!
We are traveling with our aging dog and it was so nice to have an upscale accommodation even if it was for one nite while passing thru Richmond...enjoyed a great meal at Crossings Restaurant. Sooo comfortable to not even leave the premises.
January 28, 2013
Rated 4 out of 5 by jhnsn Blue Ridge Room and Shenandoah Room
The rooms were great. Everyone had plenty of room, the room set up was just as we had asked for. The staff were exceptional. Easy to find, checked on us often and were always ready when something was needed
November 4, 2013
Rated 3 out of 5 by John6605 Annoying housekeeping issues
Thank goodness this beautiful property has a friendly caring staff, as we had to rely on them very often for too many housekeeping annoyances.
Our stay began with card keys that did not work on arrival which is not a big deal unless this is just the tip of the iceberg. This issue was followed by a hot water faucet that was not secure on the bathroom countertop which led to water having to be shut off at the wall. An engineer
was able to correct the problem, but housekeeping should have reported the loose faucet before a guest occupied the room. Housekeeping also dislodged the tv connection and we had to wait for 30 minutes to get this corrected.
The final straw was the coffee not being replenished when the room was cleaned on Saturday. On Sunday morning, we realized we had no coffee cups or additional single serve coffee packages.
Since this was our first stay at a Westin I am not sure we will return. We were curious about the heavenly bed and did not find it to be much better than many other brands.
Overall, a nice property that needs to pay more attention to housekeeping.
October 29, 2013