Rated 4 out of 5 by jmkcpa VERY NICE HOTEL.... ugly view
This is our first time at the hotel....the people were very friendly, the room is very nice, the bed and linens very comfortable.....BUT the view from our room 818....was a large bank of air conditioners.......just ugly !..........I was excited to be staying down town for the night.....and all I can say is that was the one disappointing part. Gorgeous wedding....gorgeous ball room ...excellent food..VERY FUN PLACE...ugly view..........
April 22, 2013
Rated 5 out of 5 by Connie7 Only one problem
Wonderful and convenient. The restaurants had excellent cuisine . One major major MAJOR problem.
The hotel put us right next to the elevators, so ALL night we heard them going up and down, I thought it was an earthquake at first my husband can normally sleep through anything, it kept him up. It was a horrible nights sleep, maybe slept three hours total.
We plan to stay again in May, but will have to ask to NOT be next to the elevators!
March 4, 2013
Rated 4 out of 5 by Reviewer123 Great Hotel Bar, Disappointing Spa
Another great WBC visit. The bartender at the Motor Bar (Dave?) was very accomodating and outgoing...But, I had to call Spa19 four times to set up a mani/pedi; no one answered phones for several hours during the day. I arrived and waited 25 mins...and left. No one provided a status update or apology. At $90 for the "express" service, I expect more. This is not up to Westin standards: cheap furniture, scuffed floors, dirty sofas, loud.
September 18, 2012
Rated 4 out of 5 by Stever616 Excellent service
I wish I could remember the names of the individuals who took care of us. They should be rewarded. We had to "wait" in the lobby for all of 20 minutes to get our rooms after the stated check-in time. It was not big deal to us but the check-in girl was over the top apologetic to us, supplied us with breakfast vouchers for the entire weekend for all four of us, and gave us bonus points. Then while we waited, the conceirge came by and picked up the tab for four drinks while we waited. The hotel is beautiful and comfortable. We received similar excellent service in your restaurant and the bar late at night. If we had one gripe, it would be that the parking area in front (when you check in) is confusing and lacks room but this is a minor setback. Everything else was just perfect. We will stay again, please keep up the good work as we don't usually receive this kind of service anywhere else we stay when we come to town for a game.
Might I suggest that you put together some "stay and play" packages for games.
July 24, 2014
Rated 4 out of 5 by FitnessGuest DO not publish as a review - this is feedback for the hotel
Would like to see the new machines in the fitness center have the TV channels programmed into the interface so that we can see them when we want to find a particular cable channel or network.
Would like to see some reasonably priced food in the hotel. Prices in the bar, 24 and Roast are all similar. Make one more moderately priced!!
July 11, 2014
Rated 4 out of 5 by Senna Surprised
Ws very surprised that I had unknowingly been given the Green housekeeping choice, which I have no problem, but I would assume that is the towels and face cloths, nit that they do not come in and empty the garbage cans and make the bed, very surprising. Second, the Roast bar was very busy, but it is surprising that it took almost an hour to try and get someone to fix the drink that was mixed incorrectly, they did make it up to me...
March 5, 2013
Rated 5 out of 5 by Shep98 Excellent Hotel
This hotel was not what I expected to find in Detroit. The restaurants were excellent. Our server at Roast was like having our own personal sommelier. The fitness center is about the best I have experienced in a hotel when traveling. The staff at the hotel were friendly and immediately addressed all of my needs. Everything about this hotel was excellent with one exception - their Best Rate Guarantee. I booked our room from the hotel website and they would not honor their guarantee because I submitted my claim 22 mins past the cutoff time. The difference was $36/day. I felt the hotel should have honored the reduced rate considering what I paid per day and I followed all terms of their best rate guarantee. This hotel caters to the business crowd. The wi-fi is not free in the rooms. I wish the hotel would reconsider this. Overall this is an excellent hotel.
November 7, 2013
Rated 2 out of 5 by EvanRobertReed Above the rest, below expectations
I am not sure about the other reviews, but I did not have that type of experience. Rude, inattentive, unhelpful staff and dirty common areas (very dirty). Payed for the self park, but the garage was full when we returned that night. Hotel staff said to Valet, at no additional charge, yet for a single night stay we were charged both the self park and Valet rate. Not what you come to expect from a Westin. Would not stay again.
March 10, 2014
Rated 2 out of 5 by Jon6258 Night of no sleep
Hotel has nice appearance at first glance. Must of been a busy weekend because the place was full. Loud noise heard from people running the hall and being loud in the middle of the night. Front desk was called, but probably was out of there control. I frequent Detroit and always stay at this location, probably the last time. Upon arriving to my room, I had to push aside room service tray left the night before to acess my room
February 17, 2014
Rated 5 out of 5 by Nels14 Excellent but Expensive Breakfast
Overall Stay excellent. Stayed at group rate, so the room cost was very low. Great Rooms. Great facilities. The only complaint is the Boulevard Room breakfast was only okay and way overpriced. Blueberry pancakes needed a lot more blueberries. No excuse, they were in-season in Michigan!
July 21, 2014
Rated 4 out of 5 by CSM100 Westin Book Cadillac
Overall a good stay. The check-in went very smoothly and the staff was very helpful and welcoming upon arrival. Where it fell apart a bit was when it came to the staff. My room was not made up on Saturday evening, which was annoying and, upon departure, I called down to have my car brought up from the valet station and, after waiting the 15 minutes I was told it would take to retrieve it, the keys were still at the valet stand.
October 1, 2013
Rated 4 out of 5 by JoeBoston Not up to Westin standards
3-nite stay beginning on 6/22. I arrived around 4 pm and had to wait until 6 pm for my room to be ready. I had an event to get ready for, and was quite inconvenienced. The next day, I was working in my room all day, and let guest services know I was going out for an hour and requested my room be cleaned; it was, but not very well - bathroom hardly cleaned, etc.
Hotel itself is quite nice, great bar area, good restaurant, etc.
July 2, 2013
Rated 5 out of 5 by Monsieurjeces Hit a Home Run!
You will thank the day you chose this hotel. Although we did not make use of all the services of the hotel, what we did make use of was top of the line. Our room, the restaurant, and the staff were terrific. Everyone was genuine and everyone was happy we were there. The hotel is conveniently located to events in Detroit. We give it our highest recommendation. It's a credit to a city that is struggling to return to prominence.
September 5, 2012
Rated 3 out of 5 by pretty11 Over price..didn't meet my expectation
Overprice!..will not return!
August 14, 2014
Rated 4 out of 5 by TOON Overall - Excellent
I stayed in a smaller room this time. I did not find it as luxurous as the larger rooms. The bed and pillows WERE NOT heavenly. Also the heater really sufficated us. We could not open the windows even a little because they were sealed. We really need access to fresh air. This option is necessary so please Westin can you fix this? Restaurants as always are excellent. Staff and pet friendly is fabulous!!! We love this hotel.
November 26, 2012
Rated 5 out of 5 by douglas2 Great stay
Everything was great, room was clean and beautiful.
August 12, 2014
Rated 5 out of 5 by PatB Always stay here
We always stay here when we are in Detroit for the Cobo Hall dog show in March. The rooms are spacious, comfortable and clean. Dogs are welcome and there is a shuttle to take us back and forth to Cobo Hall. Very convenient. The staff is polite and helpful. I did not notice the people at the door to help this year as there have been in past years and we did have to call for washcloths and cups but we did get them promptly.
March 5, 2013
Rated 1 out of 5 by Ratnam Terrible experience
Got bitten by bugs or mosquitoes all over.
Room didn't provide a bath robe until I asked for it.
Room service includes delivery fee and gratuity but the delivery people still pestered me for tips, explaining how their disbursement structure worked.
No club room access to spg gold members despite the fact that other spg hotels routinely give me access
Rude service staff when I wanted to order room service from outside
December 2, 2012
Rated 4 out of 5 by Donna2272007 The Hotel was clean and comfortable
I think that it is not as kid friendly as we would have liked. Not many activities for them other than the pool. The beds in the rooms were very small for our family of 5 (3 children) and we required at least 2 roll away beds but was only able to use one in the room.
July 21, 2014
Rated 4 out of 5 by Cooper2011 Beautiful hotel, inconsiderate guests
Wonderful hotel near baseball stadium. Enjoyed everything except the other guests partying, slamming doors and making noise in hallways. Called down to send someone up which they did and it calmed down for a bit. Staff was great in check in/out and mentioned if you called down twice the guest would be escorted out. I wish night staff would have mentioned this. Not a very restful night. I would return for another visit .
August 20, 2013
Rated 4 out of 5 by clairep Good, but very bad elevator service.
You have a beautiful hotel and good staff. You have avery serious problem wih your elevator service! We waited at least 3 times or more for 15 minutes or more to be able to board an elevator that was not full. We finally resorted, as we learned did most, to take the elevator up, just so we could get a space when it headed down. One was out of service the entire weekend.The fact that they are small and slow did not help.
July 25, 2012
Rated 5 out of 5 by MusicChild Great Hotel
This hotel is great. Great location, great food and staff.
August 11, 2014
Rated 5 out of 5 by sheilat PERSONNEL
I highly recommend the BOOK Cadillac for her amazing staff, room appointments, restaurants, and SPA !! Spa is located on first floor hidden behind escalator, just before the workout room and pool. Spa staff are professional and work efficiently and professionally to provide massage, facials, manicure and pedicure for all guests - male and female alike. I highly recommend BOOK for a weekend getaway or business respite.
October 28, 2013
Rated 4 out of 5 by Jack1969 Very Nice Hotel
This property is definitely worth the points used on the free room. It's certainly a beautiful place in a fairly abandoned part of town. There just isn't any life to the area.
I didn't think the resaurants had a good variety of food.
I agree with a lot of reviews that stated not feeling overly welcome when you checked in.
Room Service and everytime we called down to the service desk was met with fantastic service!!!
October 4, 2012
Rated 4 out of 5 by Cakes Great Staycation Location
Great downtown Detroit location. I stayed Friday (6/8) night after BravoBravo at the Detroit Opera house. My room was in excellent condition, I even enjoyed a hot tub bath which you can rarely experience at home let alone in a hotel. My bed was super comfy and the window treatments helped keep the blaring morning sun out of my eyes. Once you figure out the elevator card key function, then you on your way to paradise.
June 13, 2012
Rated 1 out of 5 by disappointed27 Bad Experience
I've had poor experiences at this hotel before, but I reluctantly decided to give it another try. This time they billed me twice for my 1 night stay. Now that was bad enough, but the hours I spent trying to resolve the issue, getting shoveled around from one voicemail box to the next, was even worse. It just seems to be a poorly run hotel, without the quality service you would expect at a nice hotel of this caliber.
July 9, 2012
Rated 4 out of 5 by Rickstl Westin Club
Elam in the Westin Club at the Detroit Book Cadillac is one of your greatest assets. He is prompt, attentive to guests, and makes sure all amneties are refreshed and in proper order. Make sure he is adequately rewarded for this comment.
July 24, 2014
Rated 5 out of 5 by DetroitBride Gorgeous Wedding!
From the moment we arrived, the valet was very courteous! My fiance and I had our wedding here and stayed for two nights. The renovation of the original Crystal Ballroom, Italian Garden & The Venetian Ballroom are exquisite! The rooms are very comfortable and the view of Detroit and the river are wonderful! All staff members I encountered were professional and accommodating. It's very modern with classic charm!
May 19, 2012
Rated 5 out of 5 by Valerie2013 Outstanding!!
from the front door greeting to the car service to the airport, every single staff member was stellar. Food, service, friendliness...incredible! Pool was clean, cool, and great for lap swimming. Fitness center had everything needed to work out (I actually lost 3 lbs during my conference!). Loved the "pack light, stay fit" option. Highly recommend this hotel for its service, location, professionalism, and food.
July 1, 2013
Rated 4 out of 5 by Bookfan Always a great stay at the Book
My wife and I spent the weekend at the Book after our wedding and stayed in an executive suite. The room, as always was very nice, clean and spacious and the shower was spectacular! I had to arrive very early on Friday morning due to the wedding activities and the front desk staff and management were very accomodating with my luggage and check-in. Would definitely recommend the Book to anyone staying downtown.
August 30, 2012