Rated 5 out of 5 by Dave58 Very service oriented staff!
From check-in to check-out we encountered friendly staff who really seemed to care about our experience at the Westin. Tammy in the restaurant was exceptionally friendly and professional!
Some of the dinner food items were not cooked well and were sent back twice but the situation was rectified immediately and professionally.
November 15, 2012
Rated 3 out of 5 by WS2005 Housekeeping and AC a problem
Wonderful property with a couple of problems. Bathroom had hair on toilet, floor, and shower. AC did not cool properly. Housekeeping knocked on door at 9 am on checkout day to clean room. Front desk staff was very good as well as restaurant and bar staff. Will probably try another hotel before we give this one another shot.
June 17, 2013
Rated 5 out of 5 by arn1949 Fantastic staff made memorable stay
My family and I were in Austin for our son's wedding. We stayed at the W in the Domain for several days. We have never had a more attentive staff...from the check-in staff to the maid service, everyone was pleasant, accommodating and very professioinal. Special kudos to Tammy in the dining room and Scott in the valet area.
February 12, 2013
Rated 5 out of 5 by blinky Great Staff
The staff there is awesome, Dee and Amanda always insure great service when I'm there. Very clean hotel Bar staff is excellent both Isaac's are very helpful
April 3, 2014
Rated 5 out of 5 by Adam4010 the best....
The highlight of the hotel was the personal service of the staff. Every time I needed directions, they were there to help - with spot on directions.
When our large party was stranded at the hotel by a bus "no show", the staff jumped in to help us obtain transportation.
They were just extremely pleasant and helpful!
October 11, 2012
Rated 5 out of 5 by Jan58 Outstanding Westin
I have stayed at this property several times over the past few years. It is an excellent location; my platinum status is always recognized; and the restaurant serves a wonderful buffet breakfast daily.
The staff is very professional, especially Helena at the front desk who goes beyond to make your stay pleasurable.
February 22, 2013
Rated 3 out of 5 by Peanut Hotel is acceptable
Room was nice, not cleaned as well as it could have been. Another person in my group had an exceptional experience with her maid, a towel "bunny" and "flower" were left in the room and she stated her room was very well cleaned. It made me wonder how 2 rooms at the same hotel, at the same time could be so different.
May 2, 2013
Rated 5 out of 5 by updawg Modern hotel with all the amenities
Contemporary hotel with a slew of amenities: iPod dock
media hook-ups (hdmi,component, vga)
Coffee maker (starbucks, Tazo tea bags)
Vending/Ice on every floor
all day dining
Bathroom (bar soap, body wash, shamp/cond, mouthwash, comb, swabs, cotton, nail filer, shower cap)
February 2, 2013
Rated 5 out of 5 by Misty19 Everything and Everyone were wonderful!
My son and his fiance selected the Westin Domain for their wedding weekend. All the guests stayed at the hotel. I recommend them highly! The hotel and the staff far exceeded our expectations. Everyone is extremely friendly and helpful. The hotel is lovely! And they really saved us when we had a couple of problems!
April 22, 2013
Rated 4 out of 5 by CAS2012 Excellent location, service and courtesy
The hotel is conveniently located to shopping, fine restaurants, and major highways to get you anywhere in Austin. The hotel is well maintained; very fresh and clean smelling in corridors and rooms. The hotel front desk--exceptional! They go out of their way to accommodate you in any way they can. Will stay again!
November 5, 2012
Rated 3 out of 5 by fred89 wi fi and breakfast
The wifi in the hotel was terrible, and i was told by an employee that apple products have trouble w the hotel system. i am sure i don't need to point out that at least a third of biz guest prob use apple products.
March 17, 2014
Rated 5 out of 5 by GPP719 Lovely ambiance and restful sleep
After our crazy week, it was a pleasure to arrive at the hotel. Slept better than I can remember in quite a while. Enjoyed a tasty lunch on the patio. The crickets were a small inconvenience. There were a couple of minor issues (shorted outlet in desk, wobbly toilet seat) that were taken care of immediately.
July 9, 2012
Rated 4 out of 5 by Erez131 Very Nice - gym/dining average
Very nice new hotel. Ashley at front-desk was very kind. Recognized my Gold status and upgraded the room and recommended very good restaurants in the area.
The gym can be better kept. There were no clean wipes for equipment. TVs are not well-placed.
But all in all a nice location outside downtown Austin.
September 3, 2013
Rated 5 out of 5 by Beaucoupdetravel Fabulous staff!
We stayed on a weekend and experienced some of the most attentive and friendly customer service the we've ever had! My husband and I both travel extensively and we both we incredibly impressed with the staff at the Austin Westin.
March 5, 2014
Rated 4 out of 5 by Shawny45 Great location and feel
I'm a Westin girl so I'm rarely dissapointed with my stays. I was surprised by the mall location, but really enjoyed being able to walk to different resturants and stores. Great shopping! The hotel was clean, more contemporary than most Westins and I liked it! Clean comfortable rooms and nice bar area.
December 7, 2012
Rated 5 out of 5 by Nita3 Great hotel
We love the location of the hotel and enjoy our stay each time. Our only complaint was the breakfast buffet the food was cold except for the pancakes . The potatoes, eggs and bacon were so cold i could not eat them. At 19.50 each it was such a disappointment. We will not eat breakfast there again!
May 5, 2013
Rated 5 out of 5 by Greg2 Exceeded Expectatios
My wife and I stayed at this hotel for a weekend stay in Austin. This was one of the best run hotels that we stayed at in a long time. The hotel is new and in pristine condition. The entire staff was superb. The staff selection and training process is second to none. Overall a most enjoyable stay.
August 23, 2012
Rated 5 out of 5 by maryhh Great location!
This was my second stay at this hotel. The facility itself is lovely and the staff goes out of its way to be accommodating. My visit involves a conference and it is nice to be able to walk across the street to access restaurants and shopping, getting a break from the business of the conference.
August 10, 2012
Rated 5 out of 5 by Transy75 Austin Domain
This hotel is located in a great area with many shops and restaurants very close. I love the comfort of the bed and the large shower. The staff is always very courteous along with the great amenities of this hotel. I also appreciate the "green" invoice that is sent to my email. Very efficient!
January 19, 2013
Rated 5 out of 5 by HEGY rooms comfortable
rooms were amazingly comfortable, clean and convenient to shopping is an absolute plus--staff inside is not knowledgable about what is around the area --. informed guests that only place to eat was their restaurant, however staff outside knew of a GREAT breakfast place by starbucks in Domain-
October 11, 2012
Rated 5 out of 5 by eivan Wedding trip
GREAT STAY! GREAT time! Westins are my favorite.
April 9, 2014
Rated 2 out of 5 by PappaG Worst Bed Ever for a Westin!
Bed was far harder thank expected for a Westin. When we asked staff to add a feather bed or some soft topper, they put a sheet of 1/4" wood under the top of the mattress to make it stiffer! When we asked them to correct that, all they did was remove wood. No soft topper was ever added.
February 4, 2013
Rated 3 out of 5 by 4Brian NIce, but....
The room and facilities were great, however, my room was never cleaned during my stay. For some reason (and no, I didn't have a "do not distrurb" sign on my door, never came to my room during my stay.
March 3, 2014
Rated 5 out of 5 by Lynne60 Great SPG recognition
We reserved two rooms for our 17 year old's birthday celebration. I called ahead and asked if there were any upgrades available for Starwood owners. When we arrived, they had upgraded us to the suite. The staff had decorated it with balloons and streamers. Made my daughter's day!
October 17, 2012
Rated 4 out of 5 by GUESTGDS Housekeeping
During my stay at this property, I was quite disappointed by the cleanliness of my room. I stayed in room 716. The carpets were stained bringing the quality of the room down since the stains were so large.
Also, housekeeping was missed completely during one day of my week stay.
September 10, 2012
Rated 5 out of 5 by Oliver06 Excellent Stay, Tremendous Service
My wife and I had a great stay and could not have been treated any better. An extremely nice facility in a great location surrounded by geat stores, shops and restaraunts. Staff did an excellent job in making a correction to our original reservation. Definitely worth the stay.
July 22, 2013
Rated 5 out of 5 by Emma7 Outstanding Staff
The entire staff were amazing - from check in desk, restaurant to room service each member of the team was welcoming, courteous and went out of their way to make sure we were satisfied. We had our 7 year old twin grand children with us and would highly recommend this hotel.
October 31, 2012
Rated 5 out of 5 by Trimmer3098 Great stay
We stayed a few nights and opted for the green plan. The hotel is beautiful comfortable and all the staff very friendly. We had breakfast included in our stay price which was absolutly fabulous.You could enjoy the buffet as well as order off the menu. What fantastic food !
May 16, 2013
Rated 3 out of 5 by Qualabear TV Channel Choices
The Westin offers a very limited choice of television channels to watch. Very frustrating.
March 30, 2014
Rated 5 out of 5 Great Hotel!
I truly enjoyed my stay at the Westin Domain Austin. The staff was courteous and attentive. I also like the fact that the shopping center and restaurants were across the street. The hotel can provide a shuttle service that will take you there. You won't regret your stay!!
August 29, 2012