Rated 5 out of 5 by Thankful2013 Great Experience
I had a great time while at your hotel. The staff were all very friendly and helpful. The location was fabulous. Closer to restaurants and shopping. There was even a shuttle that too us around to where ever we needed to go. The hotel dining was great too, lots of food for the price which was very competitive. I would recommend this hotel to anyone visiting Austin. Thanks!!
May 2, 2013
Rated 5 out of 5 by teddybear this hotel has an excellent location
Exellent location. restaurants within walking distance. did not feel like my room cooled enough.
May 2, 2013
Rated 4 out of 5 by HospitalityMaven Always Solid Experience
We have stayed at this hotel several times and always had a good experience. We only have two improvement comments. First, housekeeping quality is very spotty. Sometimes we get coffee packets and sometimes not, sometimes cotton swabs and sometimes not. Second, the coffee in the Urban restaurant is Starbucks Verona but not prepared properly as it is very weak - using too much water in the mix.
April 30, 2013
Rated 5 out of 5 by Amjb Home away from home
It was very comfortable...hotel rooms are a very nice size...staff was wonderful and friendly.
April 26, 2013
Rated 5 out of 5 by roadrunner Westin at its best
This is Westin at its very best. Apart from the boring location (at a Shopping Mall) which I can't blame the hotel for - everything is really special. Great atmoshphere in the Lobby with live music and a lively bar. BUT the best thing is the attitude of the staff. EVERY MEMBER OF STAFF could not have done more to make one feel more welcome. Nothing was too much trouble - and they all seemed to happy in their jobs. They were so positive and just wanted to please. This was my third Westin in a week and this hotel is clearly very well run. Breakfast was great (especially for Platinum members). Well done and thank you.
April 25, 2013
Rated 4 out of 5 by MeanMichi Very Comfortable
Let me start off by saying that the only reason I gave this hotel 4 stars instead of 5 is because of the internet. I don't understand why they think charging almost $15 a night for internet is acceptable when you are paying $200-300 a night to stay there. I can stay somewhere much cheaper and have free internet.
The location wasn't too bad. I don't like the distance from the airport, but once there you have a lot around you to keep you busy,
That said, mostly everything else was excellent. The beds are extremely comfortable, the pillows are fantastic, and the shower actually had hot water and water pressure.
The fitness center was acceptable. The equipment seems to be needing to be replaced as only 1 elliptical barely work and the other not at all.
The hotel keeps a floral fragrance throughout the public walk areas which aggravated my allergies.
All in all, I would stay here again if I was cursed to have to return to Austin.
April 25, 2013
Rated 5 out of 5 by Zack45 This hotel is the best I have stayed at!
Every detail of this hotel either met or exceeded my expectations. I travel often, and have never experienced such a warm, helpful, and friendly staff. They were extremely helpful and every staff member greeted me with a smile. The room and hotel were extremely clean and comfortable. Definitely stay here if you are in Austin.
April 24, 2013
Rated 5 out of 5 by Patsy Great hotel
Love the food and staff ! Great size - not too big and not so much walking. We will be back.
April 22, 2013
Rated 5 out of 5 by Misty19 Everything and Everyone were wonderful!
My son and his fiance selected the Westin Domain for their wedding weekend. All the guests stayed at the hotel. I recommend them highly! The hotel and the staff far exceeded our expectations. Everyone is extremely friendly and helpful. The hotel is lovely! And they really saved us when we had a couple of problems!
April 22, 2013
Rated 5 out of 5 by Chantz52 Another Great Stay!!
This hotel is one of the best. The staff is very helpful and polite and the rooms are super clean. As a result of this experience and our previous stays we will return. I highly recommend this hotel.
April 22, 2013
Rated 5 out of 5 by Reprah Great Place at the Domain
Right across the street from the great restaurants and shops of the Domain, the beautifully decorated Westin with an attentive and helpful staff is the perfect place to stay. The inviting lobby bar is great place to hang out. Pet friendly.
April 22, 2013
Rated 5 out of 5 by Eventsonthego EVENTSon the go
I now have a new favorite Westin. This hidden gem has the best staff, the best service, the best vibe and the best food I have ever had at ANY Starwood property. The location was perfect for us and I would come back in a minute.
April 20, 2013
Rated 5 out of 5 by Barry66 Wonderful staff!
We were staying for the Austin 1020 and were truly impressed by the incredibly nice comfortable setting, but also by the truly first class service. Everybody was friendly, courteous and efficient. We will definitely be staying there again.
April 16, 2013
Rated 5 out of 5 by Hudson Great hotel for the Austin 10/20
We had a wonderful stay at your hotel. All of our request we met & our expectations met. We like the proximity to the 10/20 start & finish lines. Thanks !
April 15, 2013
Rated 4 out of 5 by Traveler22 Nice hotel - No respect for late checkout
The room was great, the hotel was clean, everything in the room was in working order, found a fridge and a hairdryer in the room, both of which I needed for this trip. Location of the hotel in relation to shopping and dining was excellent.
The only complaint that I have is that I was told there was free late checkout on Sunday. I got up early Sunday morning and went for a long bike ride. I came back to the hotel hoping to shower and get a much needed nap in before tackling the drive home. Even though I had accepted the late checkout, and also hung the Do Not Disturb sign on my door, the housekeeping crew still knocked on and tried to open my door while I was trying to take a nap around noon....I still had 3 hours until checkout time.. Needless to say, I did not get the rest I felt I really needed before driving home. Hope the hotel changes this in the future and educates their houskeeping staff not to disturb the rooms that have clearly been marked to kindly not do so. After checkout time, by all means knock away.
April 15, 2013
Rated 5 out of 5 by Samer Great Hotel - One complaint
The hotel was great. Really clean and the staff were super nice. The one complaint I had was we did not have internet in our room. When I complained to the hotel they sent an engineer down who told me all the guest in room 301 do not have internet. He said everyone 201, 401, 501, etc. have the same problem. If that is the case they should let their guests know before checking them in, some people rely on internet access like myself.
April 15, 2013
Rated 5 out of 5 by Margaret This hotel took care of us
My husband and I booked a night at the hotel to celebrate our wedding anniversary.
The executive suite was remarkably clean and comfortable. The bed is the most comfortable bed we've ever slept in. It resulted in an incredible night's sleep.
Dinner service at Urban Restaurant was phenomenal. Our server was personable, attentive, and made our meal special by gifting us a couple delicious desserts to share.
We were well rested, well nourished, and well cared for. We wish we could have stayed longer. But, we'd go back in a heart beat!
April 14, 2013
Rated 5 out of 5 by NEEMSJE Great Staff
Wonderful staff who are always ready to help and answer questions. Greeting at the door makes you feel that they truly care about having you as a guest.
April 12, 2013
Rated 4 out of 5 by lylo great conference venue
clean room & bathroom; incredibly helpful staff; loved the "heavenly bed"; had everything I needed for my 2-night stay.
April 8, 2013
Rated 5 out of 5 by Lori Great Weekend!!
Upon arriving at the hotel, the friendly front desk employees were all dressed in robes celebrating their new Relaxing Weekend promotion. How fun it was to see them engaging customers as they were checking in... The weekend was perfect. We were quickly recognized as platinum members and treated accordingly. Management and customers please note, Tammy in the restaurant and Helena at the front desk went way above and beyond expectations. They were friendly, pleasing, kind, and eager to help with requests. My husband, who usually is not phased one way or the other, even commented about the wonderful service. Thank you for a nice weekend!!! We will be looking for more to come...
April 7, 2013
Rated 4 out of 5 by Joe57 Great except
The english gal at the coffee bar in the morning was really a crab. She tries hard to make me feel very uncomfortable asking for coffee
April 6, 2013
Rated 5 out of 5 by Anna The best in Austin!
The Westin is wonderful... we always make it our first choice when staying in Austin. The hotel is clean & the staff is so friendly.
April 2, 2013
Rated 5 out of 5 by Austin Enjoy! Enjoy! Enjoy!
This hotel was great! The staff was accommodating and superseded any and all expectations! Thank- you for a wonderful time!
April 2, 2013
Rated 3 out of 5 by RoyH97 Poor food service
Overall, my stay was satisfactory. Where it fell short of Westin expectation was in the lobby and food service. The bell service was below average. I felt the staff were all new and had not been properly trained. It was extremely difficult to get a shuttle to the Domain retail area, and to get a car brought up.
By far, the service in the Urban Cafe was the worst. We ate breakfast there twice. Both times, we had to flag down wait staff for coffee refills, the check, water, and other items. I thought they might be short on servers, but that didn't appear to be the case. More likely, it was poor training. Even the supervisors look confused. I would not go back to "Urban"
April 1, 2013
Rated 4 out of 5 by SRG52 Very Nice Stay
My highest compliments to the staff of this hotel. A special call out to Kelsey on the restaurant staff. Hope I spelled her name right. Awesome employee who is the type of person every hotel should have.
If I have an issue here it is that we simply could not get our room cool enough--seems the thermostat (room 801) would not go below 67 degrees no matter what we did. Reason for the "4" rating. Maybe our bad for not making an issue of it.
Think the food prices were too high though food was quite good.
March 31, 2013
Rated 1 out of 5 by JKCP Customer Service was Lacking
My friends and I booked this hotel for an overnight girls getaway. We arrived at 3pm with intentions of enjoying our rooms for the afternoon only to find one of our rooms was not ready. We were lied to several times about the status of the second room (an executive suite that we were paying a premium rate for). We watched the room get cleaned and the cleaning staff leave the suite, only to wait for an additional hour to be let in. We finally received a key at six o'clock, completely unacceptable. The manager on duty acted completely nonchalant throughout the whole situation and had the audacity to place the blame on us for not accepting a different suite that he claimed was offered to us, but in fact never was. The number one rule in customer service; the customer is always right. This is not the case at the Westin Domain. The staff was argumentative, lied, had poor communication skills, and put a huge damper on our experience.
March 31, 2013
Rated 5 out of 5 by Yaussigirl Everything and More
The Westin never fails to meet my high expectations. The room and hotel was everything I expected and more!!! They even offer a shuttle service to all the shops and restaurants in the Domain.
March 25, 2013
Rated 3 out of 5 by Poorputter Expensive closet
For $322++ room should have some space and at least two chairs. Size of room ridiculously small.
March 22, 2013
Rated 4 out of 5 by JRoss Westin Service Meets SXSW
The Austin Domain Westin Hotel stay and restaurants, domain shopping and restaurants made SXSW an extraordinary experience. Management staff took care of any requests quickly when wireless access was down.
March 15, 2013
Rated 3 out of 5 by gray25 The staff did not recognize the reservation
Showed my registration confirmation number and explained my platinum status but it did not seem to matter much that they could not find the reservation.
March 14, 2013