Rated 4 out of 5 by Kimmi10 The lady at check in was wonderful!
Checking in was a breeze. The service at Marker 92 and Nauti Mermaid was well below par! One thing is for sure... It's always been consistent...bad service! Had dinner at Pinchers. We 're locals and have given your restaurants many opportunities to redeem themselves and it's just not happening. Loved the accommodations and the greeting at check in.
June 25, 2014
Rated 4 out of 5 by Ed765 Great site and building, a few problems
Westin's new Cape Coral property is in a fabulous location. The attractive building was spotless; the room was large; the restaurant was great. But hotel staff was still learning. The front desk struggled more than once with the computers. Room cleaners forgot to leave items. The gym and pool were disappointingly small. Finally, what's with the square shower heads? Form triumphs over function? Result: way too little water pressure.
April 1, 2013
Rated 4 out of 5 by michelle214 The room was AMAZING!
Although the room was amazing and the facility was well above average, we did not have television service for the 3 nights we were there. Many service staff were sent to our room on 3 different occasions during our stay, but did not solve the problem. I can only hope the next guests of that room did not have the same experience. We are from Michigan and did not see the pairs ice dancers from Canton Michigan win the Gold!:(
March 14, 2014
Rated 5 out of 5 by Sk060 Great location and view
It's been a great vacation
August 4, 2014
Rated 5 out of 5 by johnd Great vacation
I just spent the last 2 nights in this hotel/condominium. I had a one bedroom. It was fantastic. the location is excellent. The staff was great. The scenery was perfect. I would definitely go back again.
We went to Sanibel island- about 25 minutes away- great place to swim and get shells. We went to Ft Myers, which was pretty cool. Overall a very nice vacation for me and my wife.
June 2, 2014
Rated 5 out of 5 by kyle2311 Best Experience Ever
i had a possible upgrade to a 1 bedroom suite, but did not expect to get it. when i checked in and asked about the upgrade they said you are in a 2 bedroom suite! it was fantastic. my kids were blown away. then we saw the most amazing waterspout from our balcony. Our 2nd time here. would return in a heartbeat if closer.
June 30, 2014
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
December 16, 2013
Rated 3 out of 5 by SREPS needs to be improved to deserve the name "WESTIN"
I don't want to list up every detail which went wrong during our stay. But can say their are a lot. Spoke several times to your German Manager. He has the entire information’s and showed great understanding and offered help as far he could provide considering the local restrictions he faced.. We also received a deduction of one night to compensate our inconvenience. So far we are ok with this action but still disappointed.
January 9, 2013
Rated 5 out of 5 by Jason Great Experience
Every potential challenge that came up was met and overcome by an extremely hospitable and well trained staff. For example, our room wasnt ready at the time of check in, but the front desk made sure that we were satisfied. They even extended our check out time. Also, our neighbors were a little loud and unruly, but the Westin staff addressed the noise. The hotel exceeded my expectations and can't wait to return. Thanks!
May 28, 2013
Rated 4 out of 5 by tam007 Parts were very good.
nice view of river. Room comfortable - cold. Great hot water.
Disappointed in hotel restaurant., very pricey for quality and quantity. Waitstaff told us that SPG discount would be applied for meal charged to room, when we checked out it wasn't. Signage for explanation of thermostat is needed for operation.
June 26, 2014
Rated 4 out of 5 by Blondee276 Beautifuly hotel
My husband and I just returned from spending a week at the Westin Cape Coral Resort at Marina Village. We had a one bedroom suite that exceeded our expectations. What a beautiful suite. It had everything we needed for a comfortable stay. We like the outdoor venues too. However, service was really slow at the Nauti Mermaid. We would sit for awhile before anyone approached us to see if we wished to order. They were pretty busy while we were there, but since we couldn't get close to the bar area, we had to wait for someone to come to us. The Marker 92 restaurant was a beautiful space too, however the food there was a little lacking. For the prices they wanted, we expected the food to be 4 star. It was not, more like a 2 or 3. We spent time at the three pools and enjoyed our time at each. Very nice space for visitors. Overall the resort was beautiful, but could have been even better.
February 26, 2014
Rated 5 out of 5 by Carolyn Great Hotel!
We love the spacious condos, how clean everything is, the caring management, and friendly staff. It is the nicest place we have ever stayed in Florida.
We recommend getting a better restaurant and an inexpensive water taxi service to Sanibel, Captiva, Pine Island, with bike rentals available at those locations. We also missed the deli at the marina and hope that will be available when we return next year.
February 8, 2013
Rated 4 out of 5 by SPGCA Great for families
I was in the area for business and able to take advantage of a great deal on a suite in the off season. The suite was a nice size for a family - nice size bedroom with walk-in closet, large bathroom, a large patio and full kitchen. This would be great for extended travel.
July 1, 2014
Rated 4 out of 5 by Wiggy47 Green...really?
I think the green program is a little weak. Saves time and labor money, but I still had to stand at the door and tell the maid all of the little things I need to refresh the room. Still missed a couple and had to run down to the desk. Then I find no record of my 500 SPG points that I "earned" for being green. The responsibility for getting them should be on the hotel, not on me to ask for.
March 1, 2014
Rated 5 out of 5 by PanamaZac Absolutely The Best !!!
When we arrived the gentleman at the front desk "Remy" greeted us and treated my wife and I like royalty. That attitude continued with the entire staff for our stay. The room was a two bedroom suite over looking the pool. It was just like something you'd see in a magazine for the wealthy. I would recommend this place to anyone looking for a 5 star hotel. The Marker 92 restaurant was fabulous !
July 23, 2013
Rated 5 out of 5 by DiannaW512 CAPE CORAL'S HIDDEN GEM!!!
Wow! What a fantastic weekend. The resort is five star and beyond!!! I have lived and vacationed in Southwest Florida for many years and never even knew this piece of paradise existed. Thank you Westin for bringing a first class resort to this area. I plan to return again this year for a longer stay in order to experience all that you have to offer. Not enough time to do it all in one weekend!
July 8, 2013
Rated 3 out of 5 by RioD Noticeable Decline Since Ownership Change
Our last two visits have been somewhat disappointing. This visit, the daily room service was below par. Supplies (e.g., shampoo, soap, coffee filters) were not restocked daily. The restaurant, Marker 92, was a large disappointment. On a relatively slow night, the food orders took an inordinate amount of time to arrive. We will likely be exploring other options next trip to Cape Coral.
May 1, 2013
Rated 2 out of 5 by BobbyO Not up to par
There is a serious DIS-Connect with this property. From the moment you arrive through departure you are not sure exactly where you are or where you should be as a guest. The property approach is cold and austere. The entrance/lobby is the same. The staff attempts to be helpful but also experienced a disconnect between departments. The rooms are dirty and not up to Westin standards (i.e.: dust on light fixtures, bathroom fixtures, carpets feel grimy underfoot)......the rooms are awkward as hotel space. It is clear this was not intended to be a hotel. As for the other amenities they were not of interest to me so I can not comment specifically, however once again they were not user friendly or encouraging as you really have to seriously seek their avail. The experience is not up to par for a fine resort/hotel and definitely not what I would expect from Westin. Cold, unfriendly and austere sum it up best.
November 30, 2013
Rated 5 out of 5 by WL501 Excellent Home Away from home
I was away for a business trip for a week and the Westin Cape Coral was byfar the BEST place I've stayed for business. I booked a 1 bedroom, with full kitchen and washer, living room and dining area. (More than enough room for 1 person) Room was exceptionally clean and very comfortable! I had a good night sleep (after being on the road for 3 days.) - Felt like home.
April 12, 2014
Rated 5 out of 5 by imissaruba Loved Everything!
Thank you for an absolutely wonderful stay at your hotel. We were in town for a baseball tournament. You facility was beautiful, the staff very friendly and helpful, and our room was great. The bed was so comfortable, too!
July 3, 2014
Rated 5 out of 5 by Tish Great stay!!
We were welcomed by two very gracious staff on our late arrival , they processed our check-in quickly so that we could get to dinner before the restaurant closed !, On our arrival at the restaurant the restaurant manager heard of our flight delay and treated us to a complimentary cocktail .Such great hospitality and so appreciated after a long travel day ! Thank you Westin Staff !,
February 20, 2013
Rated 5 out of 5 by richlee great overall experience
A number of top shelf amenities and access to a host of different activities. Off the beaten path but well worth the visit.
July 13, 2014
Rated 5 out of 5 by joejoe13 nice place
Some employees love there job James was one of them went out of his way to help. Towel police not so nice need better system Over all great place to stay.
July 7, 2014
Rated 4 out of 5 by Giov list the pattens with picture of bell
The staff is always helpful. The room have beautiful views, and are very clean. The only problrm I encounter is the garage. I do't like having to park on the 3rd level or higher, when I arrive late at night I don't like the garged and no direct access to the hotel. When making turns to access the upper floors there are many blind spots when making the turns.
February 19, 2014
Rated 5 out of 5 by Cindy Great getaway
Hotel and staff was excellent. Rooms were clean and roomy. My husband I and celebrated his 50th birthday. Staff sent a complimentary bottle of wine which was such a welcome surprise!! Food was good and the view overlooking the water was fantastic. I would definitely recommend this hotel to friends and family. Thanks a lot westin for making our weekend stay great!
February 4, 2013
Rated 4 out of 5 by RACHYGG great property
My stay was great. The experience at the restaurant Markers 92 was excellent, I ordered a well done churrasco frites and in my opinion it wasnt cooked how I had ordered it so I sent it back to the kitchen to be cooked again, my server Lee was beyond excellent, he turned my experience around by offering dessert on the house. Overall flawless stay
April 8, 2014
Rated 5 out of 5 by judi67 long weekend away
This is our 2nd stay at the Westin and I wasn't disappointed. The suites are truly wonderful and very spacious. The large balconeys are great to watch the waterways and great to just relax.
July 1, 2014
Rated 5 out of 5 by sunLover Finally a Westin in SW Florida
We have been hoping Starwwod would come into SW Florida and this propert is wonderful. Stayed six nights and hated to leave. The staff is beyond a ten--the best anywhere. from the pool, front desk, bar and bellman , they were like family. this property would make a perfect Timeshare/hotel like the Westin Riverfront inColorado as it has 1, 2, & 3 bedroom suites.
January 6, 2013
Rated 5 out of 5 by Sorada15 Wonderful
Great stay. The front desk employees are all very nice. We traveled with our dog and all the staffs welcomed her with open arms. They always gave her treats every time we pass by. Janice who checked us in was very nice and had put us in a nice room cause our room was not ready. Good for you Westin Cape Coral team. We are looking forward to come back in August.
July 13, 2013
Rated 5 out of 5 by Larry6753 great hotel
everything at the hotel was perfect.We got a 1 bedroom suite which iwould compare to any one room suite in any hotel.The view was beautiful the staff went out of their way too make sure everything was perfect. The only minor downside would be lack of entertainment at night in the resort area.I will definitely stay again and recommend this hotel to friends
July 31, 2013