Rated 4 out of 5 by jtd320 Pleasant experience
I have stayed here several time recently over the past year. Prior to that time all stays have been at the Westin Galleria. This hotel is smaller and less busy. The dining options are more limited and the club is not as expansive. It has been remodeled and rooms are in good condition. I am a lifetime SPG platinum so stay in lots of Starwood properties. This one is solid.
September 27, 2013
Rated 4 out of 5 by GIII check in 9/23
Disappointed that there was not a small couch in the room. No vending machines on any floors. Had to go downstairs to the gift shop--which was not open around 3:30 in the afternoon. Was able to buy a coke in the bar. Bar man said all the vending machines were taken out because guests were damaging them. Not a good image of your guests.
September 27, 2013
Rated 1 out of 5 by Bstone Terrible stay
I usually stay at the property a couple of times a month. Besides getting a crappy room with the worst desk chair ever it had no fridge on a hole where one was supposed to be. I also really did not appreciate getting woke up at 4:25 am by an angry employee in the hall. I am a long term customer and this really did not meet my expectations.. Really too bad considering the hotel does have a few good employees.. Pitiful.
September 25, 2013
Rated 3 out of 5 by trekkievet Less than I expected
I was surprised by the problems we had. We couldn't use our phone to order locally without being on speaker, and one light was blinking the entire time and we couldn't figure out why. The hotel offered to help save resources by not changing the room linens, which I appreciate, but they didn't do anything to the room and our trash cans were overflowing.
The other problem was the supposed free internet in the lobby (we didn't want to pay for internet in our room) - it never worked and we couldn't check emails or use the internet to find food to be delivered to us.
We also had very poor service in the restaurant (except for the one woman serving that we saw - she was very good). The service was slow, and our orders weren't understood. One member didn't know what she wanted the first time the waiter came by so he said he would check back, but the rest of our food came before he even came back to get her order. The only saving grace was the couple of times we used room service - they did awesome. The front desk staff were friendly. Overall, I have stayed in a lot of hotels and this was by far my least favorite experience.
September 23, 2013
Rated 5 out of 5 by Mark365yr 20th Anniversary made special
The member of the front desk staff noticed that we were local and asked if it was a special occasion. I told her it was our 20th wedding anniversary and we left it at that. That evening after we arrived back to our room, a knock from room service, and champagne and chocolate covered strawberries were brought in. My wife thought I planned that but I gave all the credit to the thoughtfulness of the young woman at the front desk. Thanks.
September 20, 2013
Rated 3 out of 5 by GenieELP Room Temp Was Not Good
I had to call the hotel front desk 3 times to come see about my room temp. The room was hot and muggy. When first arriving in the room, it smelled of smoke.
August 31, 2013
Rated 3 out of 5 by TitleGoddess Needs Improvement
Overall, the hotel is very nice. However, the customer service needs to be improved. I was travelling on business and had a package delivered to the hotel in advance of my arrival. Needless to say, they had the package, but told me they had not received it. I stayed for two days, and inquired about the package, but was told it was not at the hotel when it had been delivered. In addition, I did not receive my SPG gift, there was no free water, and customer service overall was lacking.
August 28, 2013
Rated 5 out of 5 by bwalker1964 Perfect Weekend Escape
At the last minute due to weather issues, we changed our long weekend from Florida to Dallas. We opted for The Westin Park Cenral in Dallas because all of our previous stays had been nothing short of excellent. This trip was no exception. We booked the Deluxe Suite and we're very pleasantly surprised how large this room was.
The complimentary breakfast was delicious and the customer service was again, excellent as always. Great job Westin, we'll see you again very soon.
August 26, 2013
Rated 3 out of 5 by pmc82013 The Room needs daily cleaning.
I was disappointed in not having my room cleaned each day. I was there for 4 nights and not having the trash emptied and the room cleaned made for a disappointing return to my room each evening. The impression was that this was normal, but it was in exchange for a few points on my reward card. I would not recommend this, the valve is not worth it.
August 18, 2013
Rated 4 out of 5 by BizTraveler123 Dated rooms, poor Wi-Fi, but great food and staff
Both the food and the staff at this property are excellent. However, Wi-Fi is terrible in nearly every room I have been in, despite its astronomical cost. The rooms are comfortable and clean, but dated. Parking is also overpriced.
August 17, 2013
Rated 4 out of 5 by Barb90 Nice stay
I like the location, service, cleanliness and it has a pretty darn good gym. I noticed that the shower fixture was updated and that was nice. I also noticed that the room was starting to look a litle shabby; needed a little paint, wall paper looked frayed in spots, bathtub plunger didn't pull up easily, etc. Just little nits that make it look worn.
August 14, 2013
Rated 5 out of 5 by Sue5501 Wonderful beds and staff
Very pleased overall with my stay - the beds are awesome, so comfortable. The staff is very pleasant and attentive, nothing is too much for them to do for you. I thought the room was spacious and inviting, nicely appointed. The room was very quiet, very clean. They also provide a large amount of movies you can buy to watch - I think there were about 17. Great room service - the waiter even asked me for permission to enter the room!
August 13, 2013
Rated 5 out of 5 by WhyNotDrive2013 Seminar/Workshop Event
We were there for a workshop/seminar type event. The staff was on point all the time. Apparently very experienced in attending to details for these types of events. Very comfortable & clean rooms. CLEAN is a big priority for our family/group.
August 12, 2013
Rated 3 out of 5 by NMRGuy The good and not-so-good
The valet, restaurant, and bar staff were really great- very helpful, friendly, and professional. As is typical anymore with most hotel desk staff, they were efficient but not particularly friendly or welcoming. None of them said :thanks for joining us" or "thanks for staying with us" when I checked out.
The hotel pool deck on the 3rd floor was kinda trashed by a group of twenty-something aged guests. They left half empty (another transgression!) pitchers of beer, empty glasses, wet towels, etc. pool side for staff to clean up. An attending manager [?] tidied up while I was out there that evening.
The king bed in my room was comfortable. The arm chair and ottoman were rather soiled and in need of cleaning. The lighting in the bathroom was too harsh. One last thing: a two-inch long roach scuttered across the floor as I sat at the desk one morning. I realize I was in the southern U.S., but thought mgmt. might want to know [Rm 1202].
August 10, 2013
Rated 4 out of 5 by BusyTraveler241 Luxe accommodations
Immerse yourself in luxury! The pressures of the day slip away as soon as you enter the lobby. The accommodations are luxurious and serene! The beds are so comfortable it is like sleeping on a cloud.
August 5, 2013
Rated 5 out of 5 by Lou21 Wonderful place to stay
My daughter stayed at your Westin and she loved it!!! She was there to take her MCAT for med school, and your staff was so wonderful and thoughtful to surprise her with a basket full of goodies and a very sweet card wishing her luck on her tests. Made her day and made her alot less nervous about taking the test. Thank you so much for making her feel welcome and special. Will definately stay with you again.
July 31, 2013
Rated 3 out of 5 by irdbri12 Beautiful facility, but not as expected
I stayed at this location for a weekend, July 2013. Positive and negative things to know:
1. The facility is really nice, just beautiful.
2. Parking fee is not waived regardless of status, garage parking for a fee.
3. The bathroom spacious with a great shower.
4. The A/C unit and mini-fridge in the rooms are LOUD. I unplugged the fridge and slept with earplugs to keep cool.
5. The staff was great while getting me checked-in, but not very helpful with mystery charges on my bill. Had to call AMEX to handle it.
6. Construction nearby.
I usually stay at Westins and this one seemed to cater much more to folks interested in the lobby/social areas. While clean, the room itself could have more attention for folks who spend more time in there.
July 31, 2013
Rated 5 out of 5 by Lippy54 Great location for Business
Good central location for my business travel
July 31, 2013
Rated 4 out of 5 by Curtis07840 nice people
always feel welcome at this hotel
July 31, 2013
Rated 5 out of 5 by Lamar13 Convenience in Location
Hotel was just a mile away from our conference location.
July 29, 2013
Rated 5 out of 5 by Verified Reviewer Better than home
I really enjoyed my stay at the Westin. The room was comfortable and staff very accommodating. The restaurant food was very good too!
July 29, 2013
Rated 4 out of 5 by ceight Free wifi would be a nice bonus
Everything about this stay was great! The only thing that would've made it better was free wifi. It seems archaic to have to pay for internet in a hotel.
Aside from that, great hotel!
July 29, 2013
Rated 2 out of 5 by OccasionalTraveler2013 Was expecting more
I do not often stay at "high end" hotels, and now I know why. The lobby was beautiful, the restaurant swanky,but the room was just basic and very dated. Other places, including chains known to be for the long-term and budget traveler had much nicer rooms with modern decorations a and more comfortable gathering areas.
Most of my SPG perks were not met or used. I didn't feel my rom was better because of it. The in-room information stated a newspaper would be delivered each day, and it as not. My key holder said I could opt out of the newspaper but since it never came, I didn't have that option.
The shuttle was broken one day and I had to pay for a taxi to get to the DART station and ride the bus back to the hotel.
Since its was "up scale" there were no vending machine and couldn't afford to pay $15 for a drink, candy bar, and chips. The nearest quick mart was scary!
I spent a lot in tips to have my one bag put in a shuttle I had to order.
I guess I'm just not sophisticated enough for Westin.
July 28, 2013
Rated 5 out of 5 by shnola Exemplary
Westin Park Central was an wonderful property for a conference! Your banquets & convention facilities, as well as front desk staff were outstanding! Westin staff are very well trained and this property proved that trait once again last week for our Stephen Ministry conference. Your smiling, efficient staff were outstanding at each break and meal.
July 24, 2013
Rated 5 out of 5 by TJ3231 Flight cancelled -great stay!
Had a 6 pm flight cancelled at 11 pm, after 5 gate changes. Nothing to do about it so I booked the next possible flight and accepted the lodging voucher.
Some passengers took frustrations out on taxi driver and hotel clerks, don't know how they do it but hotel staff was ever gracious!
Very welcoming staff, wonderful clean room, cozy beds. Good coffee in room, even additional amenities such as tooth brush and tooth paste.
Breakfast was excellent, varied menu with something for everyone!
BEST FEATURE: The rain shower.
This tired, scruffy traveler was well cared for, great night's sleep and ready to go back to the airport.
July 24, 2013
Rated 2 out of 5 by Diaminddeb Disappointed
There were no mini fridges in the rooms, requested one & was placed on wait list, never did receive one my entire stay. It was a huge inconvenience to have to use the free Internet only available in lobby. Everyday I had to take my computer down to the lobby & then look for an electrical outlet to plug into. I actually was surprised by the many inconveniences of this hotel since it's not a downtown location. I also found the prices of food quite over priced & I am a regular business traveller so I'm accustomed to the prices of such amenities , but this hotel seemed out of line in many areas.
July 21, 2013
Rated 3 out of 5 by DMS54 Disappointed
Usually I stay in a Junior Suite but I wanted to use some SPG points and was told I could not use these for a suite so I settled for two guest rooms (standard). When we checked in one of the adjoining rooms was not ready...bed unmade, bathroom not complete. This was handled quite satisfactory but still I should not have had to call and wait. I also noticed that the robe in the same room looked like someone's ratty old house coat..I would never put it on! It was completely frayed and worn..something I never experienced in the suites I usually book. I guess if you book a standard room the standards are not quite the same. I still will stay here as the staff is expceptional and the overall appeal is good. I just wish that it would be better all over the hotel.
July 21, 2013
Rated 4 out of 5 by JAG417 Flawless service but maintenance needs help
I stayed six nights for a large convention and the service and responsiveness of the staff could not be better. Every detail was taken care of promptly. The staff was intelligent, friendly and knowledgeable. The flaw was found in the big picture housekeeping. The small and obvious items like clean sheets and towels were almost impeccable. However --- the refrigerator in my room was filthy and smelly, something had been spilled, and it was disgusting. The microwave I ordered was left on the floor outside the room, so I had to carry it in myself and it was heavy! The microwave was dirty, sticky and greasy both inside and out. The air intake vent in the room was encrusted with ugly grey dust. The sink was so plugged that it would not drain at all and the sink stopper was not connected to the rod used to close it. There was salmon colored mildew in many places in the shower tiles and around the tub. The carpet in the hallways was very dirty with stains, fuzz and general "stuff" when I got there. I thought maybe it had not gotten done that day (a Sunday) but was surprised to see that it was not vacuumed until Thursday. It should be done much more frequently. The issues that I reported were fixed immediately but it is disappointing to see that these details were not cared for at this level of hotel. The hotel room decor needs updating badly and the general area and room carpets should be replaced. My room was dingy and the drapes very outdated.
July 21, 2013
Rated 4 out of 5 by LAYERS24 Cleanliness
One bed had a stained bottom sheet. The bathroom had wallpaper that was coming off.
July 19, 2013
Rated 5 out of 5 by Hank1960 Very good service and people.
I was driving in from about 700 miles away. Needless to say i was ready to rest. I ordered from the late night menu and the food was good but never imagined a bowl of tomato soup, turkey wrap /w/ chips , bowl of vanilla ice cream and a bottle of water would cost over forty dollars. Just really basic food but not a basic price.
Following day at around 4:30 i went into the bar and had a double scotch and gave the bartender a 100.00 bill He returned to me 72.00. I was completely surprised to think a drink could cost 28.00 Just out of line prices. I drink the same scotch at a fine dining steak resturant and it cost me half of what the hotel charged me.
July 15, 2013