Rated 3 out of 5 by tduncan14 My stay was a disappointment
I've stayed at many Westins, as I'm a Starwood Platinum member, but this was not a good experience. When I checked in and asked for my upgrade since I'm a platinum member, the staff did not treat me very well, contending that all of the suites were booked. Their attitude was not a positive one. However, when I went online, I could have booked a suite.
The hotel no longer provides cotton pads and Q-tips. There were no wine glasses in the room. I asked for a wake up call, which never came. I had a coupon for breakfast and when I produced that, the service staff did not provide very good service - was that because the coupon stated that it included gratuities?
The $15.00 "resort fee" was simply another way to get more money. As a platinum member, I was already entitled to Internet and the use of the work-out room, so why should I have had to pay that fee. I was told it was for parking - if you don't use Valet (Another $20/night), then you have no other place to park but in the parking lot, the use of which is supposed to be part of this resort fee. That fee should be waived for platinum members, or eliminated altogether - it's like having to pay for carry-on baggage.
All in all, it was not a good stay.
May 26, 2014
Rated 3 out of 5 by Topdog Great possibilities
No recognition of Preferred Starwood status. No newspapere or continental breakfast. Excessive charges I.e. $6 for a bottle of Poweraid at halfway house and $16 for a crappy box lunch. Very offensive.
June 2, 2013
Rated 5 out of 5 by Marlar New update to hotel was fabulous
This stay was one of the most enjoyable we have had at any hotel in many. many years. The new decor was appealing, the beds and linens were top notch and the immediate surroundings very pleasant.
August 23, 2013
Rated 5 out of 5 by Chiqui The pool area was beautiful
I would consider bringing my family to this hotel for a vacation. It has something for all.. The pool area is beautiful a wonderful place to relax and have fun..
March 27, 2014
Rated 2 out of 5 by CurtNE No attention to detail
Door man aggressively sought tip on two interactions. No room service menu and had to place a reminder call after 45 minutes. One towel. Dirty water glasses in bathroom.
Lobby was great!
October 24, 2013
Rated 5 out of 5 by Mountain2 This hotel is outstanding
This hotel has everything that a resort should have including a beautiful view of the mountains.
May 12, 2014
Rated 4 out of 5 by Svh1976 Pool side service
The hotel and the location was beautiful. My only issue was the pool side service needs improvement. I did not get checked on near enough and had to wait too long for what we did order.
July 1, 2013
Rated 2 out of 5 by MARI98 HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE
PROBABLY WOULDN'T GO BACK
June 2, 2014
Rated 5 out of 5 by Roger60 Great visit!
Great visit!! Joe Gonzalez gets kudos for getting me my golf clubs.
We had such a good time until the very last minute and we left our clubs behind!
April 6, 2014
Rated 5 out of 5 by 13245 Breakfast was lacking....big time
Ordered eggs benedict, orange juice and coffee at the restaurant. The English muffin was hard as a rock and the potatoes were overcooked. I.E. Excellent hotel, don't eat on property.
August 8, 2013
Rated 4 out of 5 by Gheorge Best in class
Very lovely, family oriented resort with plenty of amenities. The personnel were especially friendly. Lots of things to do for all ages.
April 14, 2014
Rated 4 out of 5 by gsh1 Love the resort but..
Azul bar/restaurant is nice but the service is really slow. The servers spend more time around the bar chatting then being aware of their clients.
We were offered extra points for being a SPG member but due to our needs we wanted clean towels so we didn't choose the points and opted for housekeeping to clean our room. They gave us new towels/sheets but didn't clean our room, I have photos and wonder why we were even offered the extra points and denied them because we wanted our room cleaed.. when they didn't clean the room. Our trash was full, room service tray sat out way too long and we missed napkins/salt/pepper shakers etc all was left. with the photos I have, think we deserve the extra 500 points.
The service at the front drive is amazing!! Joe and Dexter when we pulled up remembered us and called us by name!! The went above and beyond to greet us make us feel as if we were family returning for a visit! They helped to us to over look the little things that were off. Room servers we amazing! We opted not to eat at Azul with some of the issues we endured so we ate in our room. They were prompt and polite.
November 17, 2013
Rated 4 out of 5 by MerH Lovely place, food over-priced
The Westin La Paloma is beautifully located with views of surrounding mountains. There is native-appearing landscaping that is quite beautiful and the pool looks amazing (I was there for a conference and didn't end up using it). Our room was clean and nice with a really comfortable bed. The staff were uniformly helpful and very polite. When I booked my room the rep went above and beyond to find me a deal and was super nice. Great to have the free shuttle to a very nice local shopping center. I am not a golfer so can't comment on that part.
My only issue was the food--it is very expensive, even for a resort, especially room service (about $80 for a pasta dish, a chicken dish, and 2 salads). This would have been ok if the quality was excellent but unfortunately was not--chicken over-cooked, salad dressing in a packet, pasta tasty but very simple, probably cost about $3 to make. Brunch tasty but also very expensive and generous gratuity included for a group of 3--frustrating when (1) we did the buffet and (2) our server disappeared and we had to go in search of someone to pay as we needed to leave for the airport.
October 24, 2013
Rated 5 out of 5 by JV7844 Great resort with spectacular views.
We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide.
May 5, 2014
Rated 5 out of 5 by EclecticCitizen EV friendly comfort
The staff were very accommodating of charging my electric car, even with my late night arrival. Beautiful finishes in the room, very comfortable stay.
March 7, 2014
Rated 5 out of 5 by Tucsanian Hotel updates were exceptional in with keeping with the latest in what HD industry has to offer.
All amenities were beyond our expectations. Great experience as we found our new yearly vacation spot over Scottsdale area.
March 31, 2014
Rated 5 out of 5 by Robert29 Excellent hotel in a great location.
Beside being located in an ideal location with gorgeous mountain views this hotel has so many amenities. The staff was very courteous and the food at Azul is superb.
November 7, 2013
Rated 4 out of 5 by wtango Weekend of 8/16
Slumber Party is not an event I would have at a Westin - makes place seem extremely trashy. Felt bad for any families with children staying there this weekend.
August 19, 2013
Rated 5 out of 5 by JJG73 Didn't want to leave!!!!
Stayed overnight for a business trip. Gorgeous room! The staff was super friendly and helpful. I didn't want to leave! Thank you for the wonderful experience!
September 5, 2013
Rated 5 out of 5 by Sunshine60 This hotel was way more than anticipated
Beautiful setting, courteous staff, comfortable rooms, what more could you ask for.
May 2, 2014
Rated 5 out of 5 by ORANGE1 reSTURANT terrible
the FOOD IN THE restaurant was TERRIBLE
what A SHAME GREAT VERY LOVELY SETTING TERRIBLE FOOD WAIT STAFF NEEDS MORE TRAINING AND HELP
March 20, 2014
Rated 5 out of 5 by dick718 This hotel has a great location
Wonderfully located at the base of the mountains. Quiet atmosphere and a great golf course. Loved the services provide by everyone.
March 8, 2014
Rated 5 out of 5 by relaxenjoy Beautiful
Beautiful resort. Loved everything about it. Felt like a luxurious resort. Great location. Would come here again.
April 3, 2014
Rated 4 out of 5 by Williamspg Nice resort
Very good spg property. No suite upgrade. Property nicely renovated Excellent breakfast service at Azul, server was very good despite despite volume.
July 24, 2013
Rated 4 out of 5 by DrLisa Frustration
I just stayed at this resort for 3 nights. I loved this place, but I was very frustrated by Kailee at the front desk. I was at the pool, came to my room, tried to get my key to work, and it didn't. So, walking with no shoes on the hot gravel, I went to the front desk. She reactivated my key, I walked all the way back to my room, and it didn't work again. I returned to front desk, got a piece of glass in my foot along the way, to get a new key. She gave me 2 new keys. When I left the front desk, I was in tears because I had glass in my foot and my feet hurt from the gravel. Derek was outside and came to my rescue. He noticed I was very frustrated and in pain. He not only gave me a ride to my room, but he waited to make sure I was safe in my room and went above and beyond. I was going to pay and stay 2 more nights because I loved this place so much. However, after that experience, I was frustrated. I would recommend that the front staff (particularly her) be a bit more aware of the clients' needs and a bit more sensitive. Mimi, at the front desk, was EXCELLENT and I think if she had been waiting on me, none of this would have happened.
June 28, 2013
Rated 3 out of 5 wrong room
i had good time people there are helpfull but they give us the wrong room and they had to find us the right room and i had to check in at 6:00 pm ..
June 18, 2013
Rated 5 out of 5 by RedDog6 Strive for Excellence
Using the criteria for observation, continue to excel beyond the categories listed. My first visit provided a thoroughly enhancing experience.
January 6, 2014
Rated 5 out of 5 by Joe713 Great Business Stay
From the welcoming greeting to my departure the stay was fabulous!
The walking trail in the early morning was memorable, full of desert wildlife.
October 7, 2013
Rated 5 out of 5 by Macaroni top of the line hotel
Met all and more expectations. Beautiful resort, great staff/customer service and will plan on visiting again to try the spa and golf!
January 20, 2014
Rated 3 out of 5 by Sam47 Nice place but Wifi lacks
While on bussiness trip needed wifi for work. Despite contacting the front desk sevral times they were unable or unwilling to really help.
June 28, 2013