The Westin South Coast Plaza, Costa Mesa

  • 686 Anton Boulevard
  • Costa Mesa,
  • California
  • 92626
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 452 reviewers.
Rated 4 out of 5 by Very nice hotel This is a nice hotel with a good location. July 30, 2013
Rated 5 out of 5 by Excellent service Front desk girl she was so nice. Food was great. Room was clean. Shuttle service excellent July 30, 2013
Rated 1 out of 5 by Poor Communication amongst Staff I booked two rooms - both with two double beds guaranteed. I had to show my print out to prove that. Front staff switched the two rooms with different requirements and made me feel like I was the one who made the mistake. One of the rooms were for the Indulgent Package, including "breakfast in bed." I had to find and show the print out of my reservation to be taken seriously. Staff kept telling me that breakfast in bed was not included. I called from my room, but was told to wait for a call back, which I never received and had to go down to the front desk. At the front desk, I had to explain the situation over and over to multiple staff. They all had to go talk to "the manager." One of the managers (male) has poor communication skills. He did not even come out to explain the situation to me and denied the information that his staff provided me. Champagne was not delivered in time - more than two hours after check in; an hour later than promised time upon request, so we could not enjoy. July 29, 2013
Rated 5 out of 5 by Beautiful hotel I reserved two rooms with my Starpoints and was hesitant because some SPG properties seem to downgrade the rooms paid for with points. However, this hotel treated us like royalty. We received beautiful rooms on the 15th floor (there are only 16 floors) across the hall from one another. The front desk manager who checked us in was very cordial, very appreciative of my gold status. The hotel restaurant is fabulous, the location of the hotel is awesome. Our only disappointment is the lack of on on site spa. July 28, 2013
Rated 5 out of 5 by Comfortable rooms; great beds, pillows. The hotel provided a comfortable and relaxing setting for a 3-day conference. Proximity to arts, performance center, upscale shopping and restaurants was a plus. Cordial, helplful staff in all areas including Pinot restaurant. July 28, 2013
Rated 3 out of 5 by Not up to typical Westin standards The overall condition of the hotel was disappointing for a Westin. Old carpeting and elevators. Shower needed caulking. Pool area was a let down. Workout area was up to typical standards! July 27, 2013
Rated 2 out of 5 by So Disappointed What a disappointment. We stay at Westin Hotels around the country and have been very satisfied with other locations. This time the staff was so rude. The room was supposed to be on a quiet floor, but was very loud with doors slamming shut and other children related noise. We actually called ahead for requests and when we got there we were treated like the scum of the earth. What a bad experience and will consider other hotels next time. July 23, 2013
Rated 3 out of 5 by Should be better for the price For the prices charged, there should be no problems. I had several: 1. The tub/shower diverter valve did not work fully, so a lot of water continued to come from the tub fauces while I was showering. I asked them to fix it, but either the engineer didn't do it, or tried and couldn't and they didn't tell me. 2. The front desk failed to tell me that I had received a package; I found out only because my assistant asked if I had received it. 3. Showtime, the one free premium channel on the TV, did not work. I told the front desk, but they couldn't fix it. 4. The hotel charged $10 to "handle" a small fed ex package that I did receive (not the one they failed to tell me about). 5. The drink I got at the bar was the skimpiest drink I've ever had, and was overpriced. 6. When I arrived at my room, the power strip was not plugged in, and I had to try to figure out why my phone wasn't charging. Good things - the gym and pool are great, the pool deck is a great place to hang out, the restaurant has good food and excellent service, and the area outside the bar, where the waterfall comes down, is a really wonderful place to sit and eat, read, or relax. July 22, 2013
Rated 3 out of 5 by convenient to the South Coast Plaza 1. great convenience to So Coast Plaza 2. bathroom needs updating 3. good gym 4. only average breakfast at the hotel restaurant Overall, nice stay, but needs improvement July 22, 2013
Rated 3 out of 5 by Stay When I checked in there was a new employee servicing me. I had requested a refrigerator on the phone when I made my reservation. When I had asked at check in she had to request again. Once in my room I waited at least 30 minutes and nothing was delivered. I called the service express line and they explained to me that they was again no request for a refrigerator . After my first night stay I woke up with 3 HUGE bug bites. After each night I would at least wake up with 2 more. I am not sure if every room is pet friendly but it certainly had a cleanliness issue to receive that many bites in a 4 night stay. Also, was pretty disappointed there was not a jacuzzi on the premises. July 15, 2013
Rated 3 out of 5 by Dirty comforter The experience was good until I found out in the morning that my comforter was very dirty with brown spot all over. July 15, 2013
Rated 3 out of 5 by Feedback Overall, the experience was pretty good. However, the fan in our room (518) was too loud and we could not keep in on during the night. It was a warm night but we could not turn the fan on due to the noise. July 6, 2013
Rated 2 out of 5 by Needs Improvements at this Hotel The room AC was not cold and toilet was a water friendly so you had to flush it about 8 times to get a tissue down. I thought for a Westin this was a below average property. The valet lost my ticket and had me wait more than 30 minutes for my car and all the while i paid 30 dollars for this service. The person who helped me at the check in was very nice but other than the location this was a bust. I am a platinum member and will not chose this hotel in the fuutre. July 5, 2013
Rated 5 out of 5 by this hotel has excellent featurees this hotel has excellent staff and location July 4, 2013
Rated 3 out of 5 by Lacking basic ammenities Room was nice, very clean, even had exercise equipment right in the room! (Spin bike, yoga mat, balance ball) The hotel restaurants were a bit pricey ($22 for breakfast) and if you want to use the internet in your room, it was $12/day. Free internet in the lobby. Lesser quality hotels offer both free internet and complimentary continental breakfasts, a higher quality hotel like this one should at least offer free internet. Overall, a good stay, the additional ammenities would be nice. July 1, 2013
Rated 2 out of 5 by Lost Cell Phone Charger I put on no clean notice on the door before I leave the room. When I came back, the room was cleaned. But I couldn't find my cell phone charger anymore. Stay away from this hotel! July 1, 2013
Rated 3 out of 5 by Late checkout too expensive! My husband was going to a meeting & I requested to checkout at 2pm so I could lay by the pool & have lunch. Unfortunately the 50% cost was not negotiable so I ended up going to South Coast Plaza and eating & drinking & shopping there. June 22, 2013
Rated 5 out of 5 by Great hotel!! Excellent staff and super location to shopping and restaurants, not to mention corporate locations very close! June 20, 2013
Rated 4 out of 5 by great location and comfortable business hotel I was here for a 3 day conference and the hotel met all of my needs. Room was comfortable - minus the bathroom being tight for 2 people. Lobby and pool were very nice and the location was perfect - across from South Coast Plaza shopping and dinning. Not much else to do otherwise. Room service and pool food were good and staff were all very friendly. June 17, 2013
Rated 5 out of 5 by Good Westin experience Excellent Westin experience, good Platinum SPG benefits, excellent access including shopping. Highly recommended. June 16, 2013
Rated 4 out of 5 by anonymous guest beautiful decor, very wonderful convenient location June 15, 2013
Rated 5 out of 5 by Our Stay Last Night This was a terrific experience. Our son graduated from UCI this morning, and we stayed with you so that we could be on time to the graduation. The room was lovely. The service was terrific. The restaurant for breakfast was great. June 14, 2013
Rated 4 out of 5 by Staff was amazing and extremely helpful At first glance, it was breath taking. The staff was very helpful and offered amazing service. Hotel was very clean. Beds were amazing. Our view was great on the 13th floor. Downside was no spa. Many people were around the pool searching for one. and my children woke up hungry and no continental breakfast offered, also wifi is only offered in the lobby, not rooms unless you pay for it. but if those issues dont affect you then this hotel is a beautiful place to stay. June 10, 2013
Rated 5 out of 5 by I love this Westin Although I am not a fan of the location of this Westin (dining options are not my style, and it is a little farther from the airport than I would like), the property was beautiful and the staff was wonderful. I would return here in a heartbeat. June 9, 2013
Rated 5 out of 5 by Room was good Good Rooms. Gym small. TV may be better. June 9, 2013
Rated 2 out of 5 by unrestful night I checked into my hotel in the evening of the 4th. I had meetings early in the morning so i retired to bed around 9:00. I was woken out of my sleep with loud noise, slamming of doors, laughter and loud voices around 11:30. Waited for about 30 minutes to see if it would quiet down when it did not i made a call to the front desk to complain. They said they would send security right up..... About 12:23 am i made a second call to the front desk to let them know that the noise had not stopped and nobody came to ask them to stop. Around 12:30 security finally arrived to ask them to quiet down. 12:45 am security calls my room to let me know that they were sorry it probably wasnt going to get better... (no it wasnt it got worse). So they asked me if i wanted to move. Of course if this is the only way i am going to get any sleep. Very disappointed that i am the one inconvenienced and is packing up my room to move to a new floor so i can get rest at 1:00 AM. June 6, 2013
Rated 5 out of 5 by Help from front desk I have been trying to change / update my frequent use info but gave up because I keep forgetting until I check in and the when that happens the staff in the past said I had to go online. This individual looked my number up without my asking and then asked me to update it. Thank you! June 6, 2013
Rated 4 out of 5 by Convient but needs minor fixes--nice pool The lobby, outside areas, conference facilities, gym and pool are nice and nicely decorated. The room needed some upkeep. The desk phone did not work, the antenna on the cordless phone was chewed off and there were stains on the wall in the bathroom--I was surprised for this level of hotel. The food options in the room and by the pool could be increased and the calories printed on the menu. June 1, 2013
Rated 5 out of 5 by Great Customer service I had an excellent stay that began with an excellent reception. The gentleman that checked me in was one of the best I've had. I wanted to give him one of those Excellent Service cards I received, but I did not have on on me. May 28, 2013
Rated 4 out of 5 by Recent Stay Great location, great service. May 27, 2013
  • 2015-11-30 T08:18:23.856-06:00
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