Rated 4 out of 5 by jeanne2 Wireless internet
It will be good when this hotel chain finally gets with the program regarding internet. Not all guests are business travelers, and it is ridiculous to have to pay for internet. I have not stayed here for a couple years and yet the food in the bar is exactly the same...needs some updating. Staff is great
October 31, 2012
Rated 4 out of 5 by SouthCoast2012 Stayed here over 100 nights over the past two years and have never gotten a suite..
I am unsure how this happens but it appears as though the suits are reserved for only the people who pay for them. By the end of this calendar year, I will have stayed in excess of 210 nights.. And am still only getting upgraded to the spg floor yet others who have stayed far less are getting upgraded..
December 17, 2012
Rated 5 out of 5 by Ed5555 Courtesous & Thoughtful personnel
Hotel staff takes good care of guests. When I checked in the receptionist asked me the usual how are you question. I shared a bit about my hectic day. What was unsual was being sent a bowl of berries to my room with a kind message hoping it would help to brighten up my day. Indeed it did! Thanks!
December 5, 2013
Rated 5 out of 5 by tx77023 An Excellent Stay
I enjoyed the facilities very much.
Initially, my room was too warm for my comfort, but an engineer came immediately and took swift care of the issue. Within ten minutes, everything was perfect and my room was a welcomed respite for the day.
Thank you so much to the staff who made this possible.
August 8, 2013
Rated 3 out of 5 by JamiB Not Impressed
I arrived by car, the valet was right there to take my car but watched me unload my suitcase and bags without an offer to assist me with them or to take them to my room.
The shower in room 1511 (or 1510?) is in severe need of a remodel. The grout is in bad shape discolored and moldy in areas.
December 20, 2013
Rated 4 out of 5 by Liilinapa Great Stay
I was most impressed by the attention of the staff and the inclusion of a Heavenly Bed package for my dog.
July 1, 2014
Rated 5 out of 5 by CorporateTraveller Fabulous hotel!
Stayed here for a corporate meeting and absolutely loved it! The staff here are absolutely awesome. The shuttle was very convenient and the valet personnel delivered service with a smile. Would recommend this hotel to any family, business or traveller! Fabulous bargain for exquisite service.
January 29, 2014
Rated 4 out of 5 by Vince1010 The new crossover rewards program with Sky Team is slow out of the gate
It seems the electronic side of the program launch is ready to go but the benefits such as free in room internet as advertized are nott; even after calling to ask to have the matter looked intoj at this price point internet should not be extra anyways; other than that everything was quite nice.
March 18, 2013
Rated 5 out of 5 by Richard21 This hotel has great people
Everyone was so nice and tried to help me in any way possible. AS I entered the hotel, the door was opened for me. The people at the front desk were very pleasent. Even the people who served the food had a smile on their face when they served me. the people is what makes this hotel a pleasure.
October 14, 2012
Rated 5 out of 5 by Napa10year great Westin hotel
pros -- great staff (valet, front desk, phone, restaurant); highly customer service oriented staff; excellent room service food (likely the BEST I've ever had at any hotel); location to everything in Irvine.
cons -- loud A/C system; soft water (not sure if hotel can do anything about this)
September 1, 2013
Rated 5 out of 5 awesome experience
i work for starwood. and they upgraded me to a suite with a connecting living room and then my friend had the adjoining room so it was one super suite. kenna the fd agent was great at check out and jake at service express was very helpful. special thank you to mr barba for the nice upgrade
September 7, 2012
Rated 4 out of 5 by DAHLIA July 4th weekend
excels for service, great poolside service
July 7, 2014
Rated 4 out of 5 by bseg48 Large room with view
We were upgraded to a corner room on the 15th floor. Extra large room with a great view. Our only problem was that the Internet connection for our room was not working. We were offered another room, but since we were already unpacked and settled in we declined. Everything else was great.
November 14, 2012
Rated 5 out of 5 by puppeteeric Bright, cheerful and spacious
The Westin in Costa Mesa, CA is a gem of a 5-star hotel: Fine dining, top-notch room service and sensitive staff members, eager to make one's stay more comfortable than it already is. If you ever come to Costa Mesa and want to be in 'the heart of it,' then consider staying at the Westin.
March 25, 2013
Rated 2 out of 5 by Alan65 Last 2 stays
Stay at Westin South Coast Plaza every year. Last 2 stays placed in older rooms. Sink broken. Damaged closets. Beds soft and uncomfortable. Upgrades to larger room denied. Prior to last 2 stays received upgrades. Parking attendants service best part of the stay. Plan to cancel next stay.
April 15, 2013
Rated 4 out of 5 by Hardin11 Business stay
I have stayed at this hotel many times as we hold classes at the hotel. The hotel is always clean and updated in appearance. The staff were all very nice and helpful. Of course I wish the cost of parking and the cost for a movie (16.99??) were less, but it is an upscale hotel chain.
June 14, 2012
Rated 5 out of 5 by Mdonald Help from front desk
I have been trying to change / update my frequent use info but gave up because I keep forgetting until I check in and the when that happens the staff in the past said I had to go online. This individual looked my number up without my asking and then asked me to update it. Thank you!
June 6, 2013
Rated 5 out of 5 by TxGal1953 Easy accesss to everywhere in Southern Cal
On our girls getaway, we stayed at this hotel twice due to accessability to the area as well as John Wayne Airport. Check in was a breeze and they went out of their way to move us to connecting rooms. The Bar was friendly, lively, and drinks well made. Wonderful comfortable rooms.
November 11, 2013
Rated 4 out of 5 Hotel met most of expectations
Hotel met most expectations, the bath was an issue. Shower didn't work properly first night, that was fixed. There was no hot water 2nd day, that was not fixed. Technician looked at it said was fixed, 2 mins into shower water was freezing. Bath room accommodations not good at all.
August 25, 2013
Rated 4 out of 5 by Snack14 Can't be incovenienced at 5:30am
Your valet service in the morning is abominable! No one answered phone from room and then it took your front desk ten minutes to 15 minutes to locate him and finally got in my car at 6am. FYI, i had a 6:45am that I should have made easily and instead had to work hard to get to/on.
February 13, 2013
Rated 4 out of 5 by Saber Anaheim
We like it and it was very comfortable.
I recommend car self parking should be FREE for hotel residents (guests).
Also. reduce your food prices.
June 18, 2014
Rated 4 out of 5 by Sjpvac Great Beds
Checked in for one night and was given a high floor away from the noisy freeway. Bed was truly heavenly and room was clean and comfortable. Only downside was the water coming out of the shower and faucet at the same time which could not be stopped. Management was informed.
April 10, 2013
Rated 3 out of 5 by Jul1 Uninformed Front Desk
Had booked the "Renewal Package" and paid more for the room than if had no package. Front desk did not want to credit our breakfast that was included in package. He seemed to take our stay personal, was very odd about knowing what our package included. Would NOT recomend.
September 3, 2013
Rated 5 out of 5 by jenjen24 I felt right at home at this hotel
Every employee was polite and helpful. My room was immaculate and comfortable. I loved having Starbucks right downstairs in the morning and my dinner from room service was very good. My view of the pool was beautiful and I would reccomend this hotel to friends and family.
October 29, 2012
Rated 5 out of 5 by Isita Great hotel!
I appreciated the friendliness of the staff!
July 2, 2014
Rated 5 out of 5 by mimi49 Great location. Excellent hotel.
This hotel is across a courtyard from the Orange County Performing Arts Center and a pedestrian bridge away from a huge and upscale shopping mall. In other words, perfect location. I love the hotel's decor and the bed is super comfy. Staff is friendly and professional.
November 14, 2012
Rated 4 out of 5 by Tige Internet
Internet charges are excessive
July 3, 2014
Rated 4 out of 5 by tonymaicali N/A.
One thing I am not happy cause they charge extra money when I leaving, I have been pay online booking, but they still charging close to $500 everyone keep it in mind to check your bank statement...
May 22, 2014
Rated 5 out of 5 by Lucii Loved coming back
I love coming into the entry with the fountain in the background. Bright and airy. The rooms are spacious and clean. Great selection on room service with delicious healthy choices too.
May 26, 2014
Rated 5 out of 5 by Guest1K Great Staff
Friendly & helpful staff. Front desk staff is knowledgeable & accommodating. Great restaurant.
June 21, 2014