Rated 4 out of 5 by morganjoe Great experience, with some opportunities
We had a wonderful time staying at this property. There were a few things that I might suggest that would help. We were a party of three men; myself, my 19 year old son, and a family friend. We were granted the nice upgrade to a King Tower Suite (thank you), but it would have been helpful at check in if they had asked if we needed the sleeper in the couch made up. We had service come up and do, so, but it was pretty late. One other item, the television in the living room would frequently freeze and lose its signal. The one in the bedroom was fine, though.
February 17, 2014
Rated 4 out of 5 by ratboy Didn't Get King-Sized I Reserved
Several weeks ahead of my arrival I reserved a room with a king-sized bed and breakfast to celebrate my wedding night with my new husband. A week before my arrival I called to confirm my reservation. When we arrived to check in, I was told there were no rooms with a king-sized bed, and was offered one with two double beds. It was after 10:30 PM...too late to hunt for new accommodations so I took the room. The check-in clerk offered a free breakfast; later a I received call stating they would comp my parking. Ultimately it was a good stay, but I was disappointed.
December 7, 2013
Rated 5 out of 5 by BobMiki31 Our ASME Code Meeting
For a difficult time booking the reservation which was actually 2 , the first for one night - 2-9-2013 and the second for 5 nights - 2/10/2013 to 2/15/2013 - the check in process went superbly and credit for that goes to your check-in girl. Our stay itself went well, all we could have expected given that my grown son stayed with us and was ill with the flue. Given that the hotel itself and staff where great.
Making reservations though were less than good especially the static I experienced when a change in the dates of arrival and checkout were made by telephone.
February 18, 2013
Rated 3 out of 5 by THDUBUQUE Front Desk Staff needs work.
We checked in and received our rooms next door to each other; one standard king room and a room with two queens. When we reached our SPG level, one of the rooms was ready to go, but the other one had already been booked. Our cards didn't work and there were people already in our room. When I went down to the front desk, the clerk did not acknowledge the problem, nor did he apologize. Luis was his name, I believe. He move us to a different room on the same floor but in a different tower. It made out stay a little less convenient because we were not next to each other. He didn't offer to move the other room so that we were closer, he didn't offer an alternative option, he didn't even apologize. Although this wasn't a huge issue, I expected to be given a little more respect than that. We called down to the front desk the first night we were there and the woman that answered the phone was not very helpful. We asked for a local pizza place and she told us Pizza Hut or Dominoes. We asked to be transferred to the concierge and he told us that we should eat other food because the pizza places in the area, "were not very good". We walked down the block and saw California Pizza Kitchen and a couple other local spots that all looked great.
There was a long wait so we ended up eating at the pizza place down on one of the main floors in The Westin and the lady that helped us there was very kind and attentive. The pizza was average, but her service was exceptional. She was very fast and efficient and had us back to our room in about 10 minutes.
I was very impressed with the workout facility. It had everything that I needed and was very clean and organized.
The beds were clean and comfy and the bathrooms had plenty of towels for all five of us in both rooms.
The location was great, we were able to get to Target for a few items that we forgot at home. The valet service was exceptional. They always had our car ready when we called and were very helpful with directions. I would stay here again and give the front desk another shot, but it needs some work.
June 23, 2014
Rated 5 out of 5 by 0614DS Great hotel for a business meeting
Visited this hotel for a conference and was very pleased with the comfort of the room and the quality of staff. Every staff member always had a smile, was very courteous and gave the appearance of genuine enthusiasm to please. Would definitely come back for a personal visit.
June 6, 2014
Rated 5 out of 5 by Jazzi The customer service was excellent.
The staff was very friendly. I had a small problem with the tv and the response was quick. Thanks to everyone for making my visit great.
August 25, 2013
Rated 3 out of 5 by ATraveler Pretty Average
We live in a coastal Southern California town, so maybe we were expecting too much...I'm wondering what's heavenly about a short little bathtub with a showerhead that came from the low end of the line at Home Depot. The housekeeping was a little off...the bed was made but the trash wasn't emptied, all in all, it just wasn't quite up to point. It felt like the place needed a facelift, and Westin, get with the wi-fi program - $25 for two nights of in-room wi-fi is ridiculous. I'm sure it's fine for business travelers, but lesson learned for getaway-type travel.
February 18, 2013
Rated 4 out of 5 by Marc75 Enjoyable 2 days
Excellent hotel with outstanding staff. Exceptionally high quality service. Food court on 4th floor is third-rate. Doesn't meet Westin's high standards. Most significant objection is having to pay $300 per night for a lower end room and then having to pay another $50 per night for parking. That's more than the daily fee for a rental car!
Shower stall leaked a large puddle on the floor. (Poor design.)
Again, your staff is terrific.
May 18, 2014
Rated 3 out of 5 by johnny5u Nice - but a few minor annoyances
I enjoyed my stay here on business but several things did detract from the overall experience:
1) Rooms are nosier than I would have hoped from a major hotel.
2) Sheets seemed scratchy to me.
My biggest pet-peeve was what they didn't provide: Free internet, an airport or convention center shuttle, breakfast - all pretty much standard for lodgings at half their daily room rate.
That said, I enjoyed the architecture and overall ambiance. And the swimming pool was wonderful..warm, inviting, and sheltered, nestled in the bowl created by the neighboring towering skyscrapers.
The staff were pleasant and helpful at every opportunity. They coped well with the major waves of check-ins and check outs from my fellow convention attendees.
May 23, 2012
Rated 3 out of 5 by Leslie2014 Good and Bad
The hotel was very nice with lots of fun things to do around it. I've never been at a hotel where you cannot split the payments between the parties that are staying in the room and then just leave a card on file for incidentals. We were told when we arrived that they could not split the payment and the entire amount would be held on one card. After we finally were able to split the payment we get to the room and none of the lights were working. Even though all issues were resolved after a long day of flying I just wanted to get into my room and rest.
January 8, 2014
Rated 4 out of 5 by cherubscup Great Stay but Disappointing Check Out
Everything about the hotel was great excpet the check out process. No opportunity to check out using the in-room TV meant that everyone was waiting in line at noon on a Sunday with only three desk attendants available. Also, since no self-park is available, the wait for valet took 1.5 hours. I felt awful for the fellow guests and the valet attendants as the entire lobby and parking areas were severely understaffed. I requested the parking fees be removed from our bill, however, due to the wait which ruined all Sunday afternoon plans before heading home.
August 17, 2012
Rated 5 out of 5 by PandA Perfect for a local get-away
My husband and I stayed for a night to celebrate our 4th wedding anniversary. We were surprised with a room upgrade because the gal we made the reservation with knew we were celebrating. That was an exquisit surprise. We enjoyed the views, the room was extremely clean and the bath ammenities were very nice. We took the train to get there which was very convienient. It was such a nice stay! The room service we ordered in the morning was brought surprisingly fast and everything trasted delicous. I coulnd't be happier with the level of service i recieved.
May 20, 2013
Rated 4 out of 5 by DK55 This hotel has great hospitality
From the time I drove into the parking garage, to check in, to arrival at my room and interacting with the housekeeping staff, to the welcome phone call from the hotel manager, to my final checkout, everyone greeted me with a smile and made me feel like my comfort and happiness were their number one priority. I have stayed here a number of times, primarily for business meetings, and have had positive experiences overall. My only criticism during my most recent stay is that, due to being in the process of recovering from ankle surgery and temporarily unable to walk much distance, I realized how difficult it is to get around the hotel between the the floors on which some of the meeting rooms and restaurants are located, as the elevators skip the even-numbered floors; a slow walk up/down the stairs, or a long walk to the escalators, is required to reach these areas. For me, this hasn't been an issue until now. I hope the hotel will address these obstacles for those who face similar challenges.
June 2, 2014
Rated 5 out of 5 by Yvonne39 Weekend getaway
Location is perfect for musical events at the Music Center or Disney Hall. The rooms are spacious and lovely and oh that wonderful bed is so comfortable.
June 9, 2014
Rated 5 out of 5 by Linka The Staff went above and beyond
I recently stayed at the Bonaventure in downtown LA. On this trip I brought my friend who had never stayed at a Westin Hotel before. The service we received during our three night stay went well above and beyond our expectations!
I want to especially thank several staff who helped us either find our way, or make our stay that much more comfortable. Luis Valenzeula, Daniel Bautista, Adel and Flario in the valet parking. All of you made us feel at home and we can't thank you enough.
There were many other staff members who also took their time and made sure to be helpful and extremely friendly.
I would come to stay when in LA again at the Bonaventure based on location and service alone. Plus the restaurants in the hotel provided lots of options and delicious menus.
March 31, 2014
Rated 4 out of 5 by myskymama Business trip
Room set up by my company. Presented SPG gold card on arrival. No upgrade offered. Pleasant and quick checkin. Small room. Very comfortable beds, nice modern room. Nice size bathroom. Trash on floor behind bathroom door. Dirty straw picked up by my young visiter. Nice pool very clean. Pub across from pool was nice for dinner. Happy hour menu a great option. Great service sat outside. Food quality very good. Will eat here again. High prices at the gift shop for snacks. Liked having Starbucks in the am in my room. $38.00 dollars per day for parking was very high. Felt hotel should offer an airline discount or a discount for gold SPG members. Will look for different options next time. Overall very nice modern hotel. Would stay here again.
September 2, 2012
Rated 5 out of 5 by Apache1971 Close to Dodger Stadium
We chose this hotel, because it was close to Dodger stadium, we used the Dodger Express Transit system. The other local attraction we were looking for was Olvera St.. It was very close and convenient to get too. I would recommend this hotel to others for sure.
June 3, 2014
Rated 4 out of 5 by DL11 Worth it
Enjoyed the location/convenience, cleanliness, layout, and other venues inside the hotel. Always treated with courtesy and respect. A bit surprised some items weren't automatically included given the class of the hotel (Q-tips, cotton balls, makeup remover. etc.), but no doubt they would have provided it if asked. Also, would have preferred option to check out via in-room television versus standing in line at the front desk. Otherwise, brilliant place to stay and convenient to freeways. Not much to do in the area outside the hotel, so keep in mind.
May 20, 2012
Rated 5 out of 5 by beeper Healthiest breakfast in the Starwood Group
We have a Standard Poodle so always choose this remodelled property when we drive to LA. Staff is awesome. As Platinum, got upgrade to lovely suite. Never expected breakfast with a buffet that included eggs whites with veggies, steel cut oatmeal, great fruit choice, every type of yogurt, skim milk, an Asian option, and every yummy, buta bit decadent choice from pastries to bagels , cream cheese and lox. Great restaurants nearby. Outdoor pool was still open. Nice gym. You'll be happy here. Not a big drive to freeway or Wilshire into Beverly Hills,
November 19, 2012
Rated 5 out of 5 by Bart One of the best SPGs I've stayed at
Flight was delayed by several hours, so showing up at 2am (which was more like 5am on the East Coast), one needs things quick and efficient. That it was, with a personalized welcome for a Platinum, upgrade to a superb suite, and a free breakfast thrown in along with my points as it was my first time here. The room was beautiful, the breakfast amazing (worth paying a bit more for the full hot breakfast), and the staff highly efficient. Definitely will be my "Go To" hotel whenever I go to Los Angeles, either on business or with family.
February 24, 2014
Rated 3 out of 5 by GT24 Hotel is ok.
The hotel itself is nice enough and the facilities are good. My main complaint was that the room was not completely clean (there was still trash in the trash can), and the room smelled as if someone had smoked in it recently. I believe that must have been the case because I had terrible allergies and my eyes swelled up in that room (the condition cleared up quickly after I checked out). I did ask to be moved when I got to the room because of the smell, but because of the salsa congress, the hotel was full, which I understand. Still, the fact that the room had not been kept up was disappointing. Also, for some reason the first night we were there, housekeeping came by at almost midnight, supposedly to clean the room. I thought that was odd.
May 27, 2013
Rated 3 out of 5 by mmb1260 Bathroom fan noise
The bathroom fan noise was terrible !!! we stayed in room 2944. The front desk was very nice about it but apparently the only way to turn off the noise was to turn off the fan and that was not allowed because ... bla bla bla..
The refrigerator made a lot of noise too and the door did not close... we unplug it since we did not need it. The rooms are not sound proof and there was a birthday party two doors down the hall, and I could hear the next room people answering the phone and going to the bathroom.
Clearly you need to update your rooms !!!
November 27, 2012
Rated 5 out of 5 by STARFLEET An even more amazing stay at the Westin Bonaventure!
Honestly, my stays at the Westin Bonaventure get more amazing every time we come...but this one tops them all! Judging from the room descriptions on the WB web site, we must have been upgraded to one of the spectacular Huntington Suites...this was a real WOW!! Thank you to the wonderful folks at the Bonaventure! This was a visit to our son (who lives in LA,) and a visit to remember!
The quality and design of all the rooms we have had at this hotel are beyond compare in downtown LA, but that same finesse and exquisite design sensibility, when spread over a multi-room suite really brings the hotel's "vision" into focus...this is California sophistication the way you might imagine it...it just works!
The Westin Bonaventure is a Starwood gem.
October 21, 2012
Rated 4 out of 5 by Rtek1 Great rooms, good location
My room was very nice. Very comfortable, great bed, great bath, great amenities, and nice views. Hotel is conveniently located and staff is great. I found the lobby to be very loud and a little difficult to get oriented to, the first floor restaurant had a very nice breakfast but VERY pricey, and the food court level not up to the standards of the rest of the hotel.
May 23, 2014
Rated 4 out of 5 by pandorales Iconic Hotel Experience
I took my husband to this hotel because he had never traveled to Los Angeles before and I wanted him to have a special experience. The Westin Bonaventure is an iconic hotel, having been in dozens of films over the last few decades. The room was excellent; view outstanding; comfort level was off the chart - so much so that we took the brochure on the bedding home with us because it was comfortable. Our only very minor criticism is that there isn't really anywhere to eat nearby late at night. Other than that, this hotel is worth the experience.
May 17, 2013
Rated 2 out of 5 by haukyfn For the amount of money, disappointing
Very disappointed to get the run around from the staff in the evening. We were assured a bar would be open around midnite and were sent from one place to another, up and down elevators, etc. and the only bar open was a nightclub. We were looking to have a drink and unwind after a holiday party.
In the morning, after already entering the shower, I discovered that there was no shampoo to be found in the bathroom. As I was already soaking wet, I was not going to call housekeeping and have a potentially long wait for some shampoo. Additionally, the tub/shower was not draining and I was mid-calf deep in water by the time my shower was done.
The water-stained ceiling in the hallway outside the room did not look good and should probably be addressed.
December 19, 2013
Rated 4 out of 5 by Traveller74 Iconic hotel in cool downtown LA
Stayed at the Westin Bonaventure Hotel for business and found it to be a perfectly comfortable stay. Staff were helpful and friendly without being overly so. The location in downtown LA is a convenient base and the building itself is iconic and spectacular mirrored glass structure, even if it is starting to show it's age. I had breakfast and room service dinner at the hotel, and both were well above the standard one would expect from a business orientated hotel. If I return to LA anytime soon, I would happily stay at the Westin Bonaventure.
June 8, 2012
Rated 5 out of 5 by Hill452 Excellent Hotel Indeed!
If you want a quality hotel close to downtown, look no further. Although during banquets, there may be limited vegetarian food options, overall, the service, responsiveness and cleanliness of this hotel can't be beat.
June 2, 2014
Rated 4 out of 5 by wpc5669 slow check-out
My stay was very good until the check-out experience. there were three stations manned, some with two personnel, probably training involved. I had no problem with this, however, I waited in the preferred guest line for over 5 minutes before anyone recognized my presence and began my check-out process. Then, the computer was unresponsive at the preferred desk which was unmanned until the agent came to assist me. he also had to go down the line at the desk area to obtain the printout of my bill. The printer was not printing properly so I requested that he e-mail me my bill, but he could not find my e-mail address in my profile. I checked the web soon after this (maybe 10 minutes later) to check that my address was entered and found that it was there.
August 4, 2013
Rated 2 out of 5 by Karen121 Very Disappointed
I have a few problems with the hotel. 1st and foremost $42.00 for parking in crazy. I realize it is LA. But really $42.00 to leave my car in the basement all night. The second is, at check in we were told that the restaurant served breakfast until 2 because of your late check out policy (which by the way is great). However, we went down to get breakfast after a very late night about 12:30 and were told No, by a very snotty waitress that she did not understand why they couldn't get it straight and they stopped servging at 12.
February 10, 2014