Rated 5 out of 5 by Cheekoman great place to stay
booked through Southwest Airlines vacation packages and very glad we did!! Quiet, comfortable and everyone was friendly and professional. We'll be back!
March 5, 2013
Rated 3 out of 5 by SellSellSell An Unhappy Owner
I own a timeshare on property at Westin Mission Hills Villas but stayed at the hotel on a deal. As an owner who relies on the overall appearance and operations of the ENTIRE property I am not pleased with the resort at this time. In May I stayed at a nearby sister resort and can honestly say that there is inconsistency in accommodations and service that concern me.
There are weeds growing on features that should be kept up, tiles missing on top of the Oasis Bar dome, and inconsistency in levels of customer care. In addition, the on-site market prices are excessive for the convenience factor. With a supermarket nearby I think the property is losing revenue with that strategy.
To temper these concerns it should be noted that the some of the property's features are simply outstanding. I especially liked the social 'den' made just for kids and teens (as well as a few adults). Nice touch. A server at the pool named Ryan should be promoted to management. He gets customer service. He hustles and cares about his customers.
I hope the leadership at the site gets this place back into Westin shape or vice versa. Some places look great with lazy rivers – This place looks like it may need to get rid of some lazy people.
July 29, 2013
Rated 1 out of 5 by PBR23 Room Service
Worst menu of all of the SPG and criminal pricing tacking on 20% and another 9 % and $4.50 delivery charge ... I will not come back to this site
April 12, 2013
Rated 5 out of 5 by 1vm1 relaxing
everyone was very pleasant, had a wonderful time
August 6, 2013
Rated 5 out of 5 by Dave44444 Fantastic stay
There is only one word I can use for my stay at the Westin in Rancho Mirage
Great Room Great Service I would go back in a heart beat
August 8, 2012
Rated 4 out of 5 by Maguster322 Great time
Came to Westin for a weekend getaway. Everything was great, the staff, the grounds, the pools, gym, spa, tennis, etc. The Westin has it all.
November 7, 2012
Rated 5 out of 5 by DavidF wonderful spot
Great room - wonderful golf and great golf staff - restaurant is still going through some changes but is an improvement over old place
January 18, 2013
Rated 3 out of 5 by BE99 Golf Weekend OK
Treated as expected for SPG owner, underwhelmed by feel of the resort as compared to other Westin properties. A bit run down actually.
September 27, 2012
Rated 5 out of 5 by Mark70 Night or Dreams
This is a one of a kind hotel. It is deffinatly laid out very well and was way comfy. I would recomend this to anyone in the area.
August 15, 2012
Rated 4 out of 5 by Nynana11 Plumbing
You could here water from upstairs room. Bathroom flushes and showering It was noisy.
Construction not luxury category.
January 8, 2013
Rated 5 out of 5 by Maggie19 Wonderful customer service
The staff at the Westin was very professional and informative and went that extra mile to help out the guests.
March 28, 2013
Rated 4 out of 5 by Travelhound Nice hotel, but...
Room wasn't very clean (ants, spider and webs, etc...). Service was average at best. Spa was sparse on amenities.
January 22, 2013
Rated 4 out of 5 by duffer8 Wonderful features
The Facilities at the Westin were extensive. I would recommend this hotel for adults as well as families.
August 30, 2012
Rated 5 out of 5 by blaketer VERY RELAXING!
RESORT STYLE POOL! LOVE IT!
Staff very helpfull!
Amazing fitness centre!
February 7, 2013
Rated 5 out of 5 by JSea Staff
Everyone everywhere was exceptional.
Helpful, polite, gracious, professional...outstanding!
February 16, 2013
Rated 5 out of 5 by Ukky Great overall
Spacious room, with full amenity and good view of golf course, very helpful staffs
November 7, 2012
Rated 4 out of 5 by Jhwg Good stay
The resort has been upgraded in terms of both facilities and management.
March 16, 2013
Rated 4 out of 5 by SouthBay Very nice
Very nice resort. Perfect for families with Kids (and pets...).
December 31, 2012
Rated 5 out of 5 by Quandomal Wonderful!
Fabulous facilities; wonderful staff, and convenient services.
December 17, 2012
Rated 4 out of 5 fair enough
Place was great. Staff weren't 110% friendly as you experience from other top notch hotels, but I'd say 90% friendly. Fair enough. Rooms were clean, everything was within reach in the facility, although the hotel was a bit far from downtown Palm Springs ($30 cab ride), lots of kids at the pool which was open til 10pm (the outdoor bar closed at 5pm though), overall it was a pleasant trip.
The only disappointment I had was the kids club (babysitting service onsite). We tried to use the kids club so that I and my wife can have a romantic anniversary dinner. First of all, it took some time to make a reservation (no one answered the phone, and I later learned that I can make a reservation through the staff at the main pool). The staff at the pool was very friendly and told me she would take care of the reservation. However, when I took my kid to the kids club, the door was locked. I had to ask a hotel staff to find out what's going on. After waiting in the 105F heat for 20 min, a young lady showed up and opened the door. No apologies. Instead, she had the "i have to be stuck here because of this one kid?" look all over her face (my kid happened to be the only one that evening), so we ended up taking my kid to dinner with us.
August 22, 2012
Rated 5 out of 5 by armenian as always excellent
the best front manager in the company Bruno and his staff
August 22, 2012
Rated 5 out of 5 by Toos Survey
Staff's attention to service & detail was outstanding!
February 16, 2013
Rated 2 out of 5 by nostayinwestin Nothing to say
I would not recommend staying here when in Palm Springs.
August 14, 2012
Rated 4 out of 5 by Ken82CA Great property for meetings
Nice properrty...great food and service.
March 2, 2013
Rated 5 out of 5 by Donnabby Lovely
Well appointed room and lovely grounds.
July 27, 2012
Rated 5 out of 5 by Shak76 It is a GREAT Place for a get-a-way
The golf courses are outsatnding
March 23, 2013
Rated 3 out of 5 by PG57 Sales and marketing conference
Nice big rooms and surroundings
June 4, 2012
Rated 2 out of 5 by AngelaV Major improvements needed
The resort grounds are really beautiful so I bet this was a great place many years ago. As others have mentioned, the rooms are out of date. When I first arrived, I pulled back the covers on my bed to find stains on both the top sheet and fitted sheet. The cleaning ladies showed up about 30 minutes later only to find the sheets they were going to use to replace mine were stained as well. The third try was the charm.
There were some nasty things on the rug that sort of looked like raisins so I stuck washcloths over each of them so I wouldn't step on them. I didn't have time to call the cleaning crew at the time. When I returned, I went in the bathroom to wash my face and when I picked up the washcloth from the sink, it had that nasty thing that was on the floor on it. They actually picked the washcloths up from the rug and put them on my sink to use. That is just nasty.
I asked for a vegan lunch during a conference I was attending there and they served me steamed vegetables. I would have expected more from a resort. When I spoke to the catering manager, she was very receptive and they worked to find something suitable for me for dinner. It still wasn't anything special. They also sent fresh fruit to my room with a very nice note, which I appreciated.
Given the experience, I don't think I'd stay here again.
October 14, 2012
Rated 4 out of 5 by WhiteyLewis Great Place for a Weekend Getaway
We live in Los Angeles and visited the hotel on the last leg of a circular christmas break road-trip through Las Vegas, Sedona/Grand Canyon, Palm Springs and back home. Though tourism was a large part of our trip we felt that this hotel was truly the most comfortable and family oriented of the places we stayed on our trip. The rooms are large and well outfitted and appear recently updated, though they left the cottage cheese ceilings, and the rooms have nice amenities as part of a resort fee like free coffee and internet that were not available in our Las Vegas room that charged an offensive $5 for self made coffee in the room. Otherwise, room service and pool service prices were also reasonable. Because I am a Starwood Gold member, we were immediately upgraded to a pool view room which meant we could walk from our room balcony to the pool and watch our kids swim from the room if we so desired. The hotel is also dog friendly which made us wish we had our dog with us who would have loved chasing the ducks who are all over the premises. (In fact, I think the highlight of our trip was when one of the ducks decided that it was having such a good time at the hotel that it jumped in the pool for a swim until the hotel guests' laughter scared it away. The grounds are large and if you are not in the best spot, its a bit like a TIme Share, which is a part of the resort next door, where you have to work and walk to use the amenities but not too bad. However, in sum, if your looking for a place to sit and relax and enjoy comfortable weather by the pool, this is the spot. Its a great place for a weekend retreat and we will definitely come again or like to come again.
January 3, 2012
Rated 3 out of 5 by CharlieBrown I was expecting little more...
We (with our kids) just came back from our long trip all over the California and my wife and I decided to stop by this place again during our trip to spend some time (two nights) with our kids. Since it was a resort and my family decided to spend the whole time at the resort so we decided to dine at the restaurant. My wife and I were little disappointed with over all experience at the restaurant becuase of food quality, taste and composition of the dish were little on the low side (chicken was way over cooked, you can see the burnt skin, my Salmon was just too dried and wish that kids had a better menu to chose from...) After a good slice of Mousee cake we wanted a coffee but they said both espresso machines were broken and told just walk over to the gift store (middle of our family dinner) or order it from the Starbucks near by resort gift shop (I was thinking how come they can't use their Starbucks represso machine to make coffee? and I had to walk over to the store to get it? I didn't mind getting it for myself but is it necessary that resort/restaurant customers need to hear that their machines are broken? (But one thing really made a difference was our very nice waiter# At the sametime were thinking that we should of made a reservation at some other restaurant at Palm Springs for better dining experience instead of the resort restaurant...
Our Room: Very clean and excellent #but my wife jumped and scremed when we saw some pest outside of our door, at the same time I understand that big property like that its hard to keep out all pest out of the property)
But over all our family will come back to this place, its a great place to bond with family or as a couple...
July 20, 2012