Rated 5 out of 5 by Martha62 Hotel has great staff
All the hotel staff I came into contact with were very welcoming and did wonderful work. We had a conference at the hotel and I believe the conference support was also great.
April 7, 2014
Rated 2 out of 5 by Jlem Group Stay
We had 20 people stay and rooms definitely differ in quality. I was placed in a room with no shampoo, used conditioner, and $5 alarm clock. Others in group had Ipod docking stations, etc. Escalated to Management with no real sense of concern or resolution.
Ask for a room on 12th floor.
March 28, 2013
Rated 5 out of 5 by SHELBI GREAT HOTEL
Our stay was wonderful, the room on the 19th floor was spectacular.
The staff was great.
April 24, 2014
Rated 5 out of 5 by 174151 Excellent as always
Great Westin as expected, well located with nice upgraded rooms. Staff treats you as someone special. The only drawback was that my wife and I were looking forward to the pool which ended up being closed due to construction, would have been nice if that was mentioned during check in.
March 2, 2013
Rated 4 out of 5 by sfphil6262 Great Hotel and Great Location
I've stayed at this hotel a couple of times and the quality of the rooms and level of service are consistently good. It's right in the heart of what's happening in downtown Denver - everything is walkable. I'd vertainily recommend staying at the Westin next time you're in Denver.
August 6, 2012
Rated 4 out of 5 by David2013 Gret Hotel
Great location and great checkin. However, room service was a little rude. Came back 20 minutes after for tray pickup when wasnt called. He told me that the service charge and the room delivery charge was on the bill but it was 'only a little gratuity'. Kinda unnecessary to say!
January 29, 2013
Rated 5 out of 5 by Notanicknamekindofguy Great hotel, excellent staff
The Westin was very comfortable and, for my needs, in a great location. My room was very quiet and easy to relax in. As good as the facility was, the staff was even better. Everyone was very helpful, courteous and willing to go the extra mile to make my stay a pleasurable one.
June 20, 2013
Rated 5 out of 5 by saltovar Customer Service at its best!
The staff at the Westin Hotel are top notch. I was greeted with friendly service from the bell man and front desk. Front desk assisted me with my needs. The only issue I had that was not directly related to the hotel was my SPG was not recognized due to some backoffice issue.
June 5, 2013
Rated 4 out of 5 by sariset Noisy
The walls in hotel are extremely thin. The 1st night I didn't sleep at all due to people talking in the room next to me. The hotel graciously moved me but the 2nd night I could hear all the bathroom noises from the room next door. The hotel needs to work on sound proofing.
August 16, 2012
Rated 2 out of 5 by Dano15 Under construction
Was not advised hotel was under construction prior to stay.
Tried to reach hotel operator no answer, happened twice.
Hotel room door slammed shut very loud all the time.
No valet available, had to go back upstairs to front desk to reach valet.
Poor value for hotel price
January 12, 2013
Rated 5 out of 5 by Jack5959 Location, location, location!!
Hotel is perfectly located for business purposes in downtown Denver, but it is just as good for families!!
Best rooftop pool in Denver with great view, great gym with basketball court! It's walking distance to everything...best of all...a short walk to Coors Field!!
July 5, 2013
Rated 4 out of 5 by jp1960 my stay
beautiful room, great location. room service was horrible. i had to make several calls and my food didn't arrive for almost 2 hours. very disappointed that the workout facility was under construction and it was too cold to go to the gym they were allowing us to use.
December 31, 2012
Rated 3 out of 5 by denverbound business as usual
A good hotel for meetings. Good for downtown activities. Upgrade to better views and room size is worth the extra rate.
A decent business center is in process. Excellent accommodating staff working at the front desk.
March 1, 2014
Rated 4 out of 5 by Valentine13 Was a great place, but.....
We picked the Westin because we knew they had very nice clean/comfortable rooms and good proximity to some nice restaurants in Larimer Square, but there were a couple of issues on the night of Feb. 14th. Having made my reservation on-line the day before, I was disapointed that I was not in the system upon check-in and had to produce my copy of my e-mail confirmation. The other issue was that our room was directly over an ice skating rink and the noise level from the music playing was annoying and distracting. After 4 hrs of listening to it, I called the front desk at 9PM to ask for a room change and was told they would look for availability and return my call. After a 20 min. wait, I had to call back to ask about the room change and was told I would be able to move to another room away from the noise which we did. Since Feb. 14th is also my wifes birthday and wanted this to be a nice experience, I want to thank the front desk for comping the bottle of wine and fruit, I would have to re-think a stay there over Valentines Day
February 16, 2013
Rated 5 out of 5 by 1234567890 Outstanding front desk service
I want to thank Amy at the front desk for her excellence and going out of her way to accommodate my wife and I last weekend.
I felt very appreciated as a SPG member and my wife was so impressed with staff, room and service.
Excellent Job..Thank you.
October 17, 2012
Rated 5 out of 5 by root4rockies This hotel has it all!
The newly remodeled swimming pool was a refreshing experience. The staff were all very well educated in the hospitality business of this Westin location in Denver.
The convenience of access is great for taking in a baseball game to a weekend getaway.
July 6, 2013
Rated 5 out of 5 by BARBARA51 Great Hotel
We found this hotel to be a great facility. It met our needs as far as food, drink, etc. We were especially pleased with the location. We were able to walk everywhere downtown. We would highly recommend this hotel to anyone wanting to stay downtown.
June 3, 2013
Rated 5 out of 5 by GoGetEm Good Conference Location
I stayed here for a conference. The facilities were great for the occasion. The hotel staff was very friendly and helpful.
April 4, 2014
Rated 4 out of 5 by ChrisK123 Good hotel for a conference. Some issues noted
Sound system for speakers was poor. Waffles were terrible. Staff was very friendly and helpful. Good location within downtown area. The Palms Restaurant was excellent in the hotel. The Bar was not very appealing although the staff was excellent.
October 27, 2013
Rated 5 out of 5 by TGArizona Business Center and Food
The Business Center was terrible, had many issues with this and was limited to 30 minutes.
Vending machines would be nice.
April 3, 2014
Rated 5 out of 5 by Nick82 First Time In Denver
Great hotel at a great price. The location was perfect and very accessible to everything.
The ppl I dealt with were very friendly and helpful, I have already recommended this hotel to a number of my friends in the area, thanks for a great stay!
March 31, 2013
Rated 5 out of 5 by Jack5959 Bar is set "mile high"
Everything about Denver Downtown Westin was great; from the friendly staff, to the great facilities, to the heated indoor/outdoor pool and the basketball court in the fitness center, to the spectacular view of the mountains...we love this place
November 27, 2012
Rated 2 out of 5 by mamm0th Noise
I've got a room close to elevators and had three terrible nights at the hotel.
April 12, 2014
Rated 5 out of 5 by rencam Great Place to Stay
The hotel was very updated and that was enjoyable. My room and any room I went into was very clean. The conference I attended was very well done from the hotel standpoint. I would say here again.
February 23, 2014
Rated 5 out of 5 by DSB25 Great Service and Location
Staff here was great- directions, recommendations and when asked for toothpaste which i had forgotten it arrived practically when i hung up the phone. Shower was incredible and rooms nicely modern and updated with plugs where you need them.
November 30, 2012
Rated 4 out of 5 by LBCMAN Great location and great staff.
You couldn't pick a better location to stay in if you want to experience the best of downtown Denver. In addition, the staff was excellent and showed that they valued the SPG membership. I really enjoyed my stay and will come here again!
April 29, 2013
Rated 4 out of 5 by RVAsArmy Above average staff
the best desk hospitality staff person I've encountered in a long time. Her responsiveness and sensitivity more than offset the one minor problem with the room(a window that would not close, which was quickly corrected by maintenance.)
May 5, 2013
Rated 5 out of 5 by LuckyAP Great Location.. Very Nice People
We had a Great Stay.. the People and Location were Wonderful.. there was an odd smell in the elevator to the parking garage that was OVERLY Perfumed.. gave my girls a headache smelling it .. but all in all.. A Very Nice Place !!
December 2, 2013
Rated 3 out of 5 by maggy gym
The gym was to hot. When asked to please lower the temperature a man in a suit came through held out his hands and found the temperature okay. Then the door to the pool area was propped open. The hotel needs to dobetter in that area.
June 26, 2013
Rated 5 out of 5 by mm63 Nice for a weekend stay.
We came into Denver for a wedding weekend. Enjoyed the location of the hotel for walking to shopping and dining. Ambiance of hotel very nice as was the staff who responded very quickly to our few requests. I would certainly return.
May 28, 2013