Rated 5 out of 5 by JetSetChris Friendly Staff, Nice Boutique Ambience
As a solo traveler I appreciated the boutique appeal of the location, with the available services of a larger hotel. The staff was friendly and I felt my business was actually appreciated as a guest, not just another face.
August 17, 2013
Rated 5 out of 5 by Nevsky Great Stay
Had a wonderful time there. Great platinum recognition. I would like to extend a special thanks to James at the front desk who was helpful on the phone before my arrival and who gave me a very warm welcome upon my arrival.
November 9, 2012
Rated 3 out of 5 by Georgina Good location for Georgetown and GW.
My daughter and I had a lovely visit to the area. Unfortunately the female who checked us in was unprofessional. I gave her my passbook information, my license and Starwood American Express and she refused to let me check in unless I called my husband and he told her it was ok. Our names and address on my license are the same, and I have traveled all over the country on this account without having to have my husband talk to the hotel help before. She said it was for security purposes, but that was a lie. My photo license confirmed I was who I said, and the Starwood Amex proved it was my account, as well as the fact that I had the passbook account information and reservation confirmation on my iPhone. And I could have called anyone and handed her my phone. She was trying to give me a hard time for some unknown reason. She also refused me extended checkout which is a privilege of gold membership. I should have spoken with management, but I did not want to make a scene. When next we visit DC I will likely go back to the W as the staff there were phenomenal in every way.
March 30, 2013
Rated 4 out of 5 by Willie Forgotten amenities
Nice one-night room for a frequent guest. Didn't notice until early AM that Housekeeping had forgotten to stock room with shampoo and shower gel. Too late to call for service. Small thing but shouldn't have happened.
June 7, 2013
Rated 5 out of 5 by Tmhh Great stay!
This hotel was one of the best Westins I have ever experienced. Excellent staff, beautiful upgraded room, extremely helpful concierge Lana Kim. Thanks for a wonderful family experience!
December 26, 2013
Rated 5 out of 5 by Lalaney Great experience
Staff were patient, friendly and helpful in meeting my business and transportation needs. Conference amenities were above average, especially the food. The room was clean and the bed was very comfortable.
January 30, 2013
Rated 4 out of 5 by meg123 Excellent staff!
The staff is just amazing! Warm and mindful.. I am here three night every week and they rally do make it better! This week my interaction with Aldo was great.. He shred some good running tips with me too'
October 21, 2012
Rated 3 out of 5 by Knox16 Not enough for Platinum members
Room was nice but other than 500 points for platinum little is offered like continental breakfast. They say that is one of the platinum choices but that is a poor option as 500 points are more valuable
November 23, 2012
Rated 2 out of 5 by Bus0000 Did not meet expectations / Staff unhelpful
It is my expectation that when one makes a reservation at a hotel, the purpose of that reservation is to have a room available at the date and time specified. I reserved a room at the Westin in Georgetown, Washington D.C. for a wedding in town. I used to live in the area, but as to not impose on friends, I reserved the room suggested by the wedding party. When I arrived, I was told by the hotel that my room was not "ready" and that I would have to wait an extra hour for it to be available; the exact time I would need to leave to be able to get to the wedding. When I explained I needed a room in which to change and get prepared for the wedding, they were equally as unhelpful, and I ended up having to impose on another wedding party member's room to get prepared. At the actual wedding, I discovered that the hotel staff had offered another wedding guest complimentary breakfast and parking for their mix up on his room. When I returned to the hotel to check out, I informed the front desk of the unequal treatment, and after 20 minutes of much cajoling, they reluctantly paid for my parking.
May 30, 2012
Rated 3 out of 5 by NativeOne Officer of the Comanche Nation of Oklahoma
Fabulous facility for comfort, but no follow through by the employee at check-in clerk.
March 2, 2014
Rated 5 out of 5 by hal11 great location and rates
this hotel is centrally located in georgetown, easy access to great food and dining, friendly and professional staff, excellent work out facilities and the rooms are comfortable. highly recommended.
November 21, 2012
Rated 5 out of 5 by StarwoodFan11 Great stay as always
This is an excellent property, one of our favorites. They have created an innovative new position of Stay Ambassador who was very polite, professional, helpful, and a great Westin representative
January 3, 2013
Rated 5 out of 5 by CJJJJJJJJJJJJJJJJ Great Hotel and Staff
Hotel is beautiful and the staff was great.
March 11, 2014
Rated 5 out of 5 by vabq Wonderful location, great staff
This hotel is located a few short blocks from the Foggy Bottom Metro. Great location to access all of DC. The property is well kept, the staff always pleasant and accommodating of requests.
March 23, 2013
Rated 5 out of 5 The hotel staff was incredible
I would highly recommend this hotel because of the caring, pleasant, and professional staff. They met and exceeded every request. Washee was always on point and so pleasant to work with.
July 19, 2013
Rated 5 out of 5 by ScottS Excellent location and experience
Our family stayed at this hotel for Easter weekend. Rooms were nice size, clean and super comfortable. Location was right ibetween Georgetown and the tourist district by the Smithsonian.
April 12, 2012
Rated 5 out of 5 by Kathleen295 Friendly, wonderful service
Hi enjoyed this hotel very much. Every employee was so kind and helpful and friendly. The room was lovely. $14.00 for a glass of wine not so good....but overall a great place to stay.
August 26, 2013
Rated 5 out of 5 by Jason2727 Wonderful stay in the winter
We stayed here over the Christmas holiday in 2012. This had one of the nicest hotel bathrooms that I have ever seen with a large curbless shower and even larger soaking tub.
September 17, 2013
Rated 4 out of 5 by GS90802 Good business person's hotel
Have stayed here several times and works for me. Up to Westin standards except restaurant services are limited and no evening lounge really to relax in, thus a 4 and not a 5
August 19, 2012
Rated 5 out of 5 by tcsco Fantastic weekend
We had a wonderful time at this hotel for a quick family getaway. The front desk staff and bellman went above and beyond to accommodate our needs and make us feel welcome.
June 29, 2012
Rated 5 out of 5 by Kate0812 everything about our stay was great
the staff was great. We celebrated our anniversary and we had a cake and champagne in our room waiting. The room was huge and very clean. Everyone was polite and helpful.
August 11, 2013
Rated 5 out of 5 by Grebs Excellent room and very caring staff
The room was more than good and the staff was very attentive to our needs..Great location for sightseeing..Make this your stop in DC..
January 13, 2014
Rated 4 out of 5 by Ernie1 Great location
Sloane welcomed us with a "not to miss attractions" list, birthday gift for my son, and a nice smile. Easy to walk to metro station or Georgetown. Can't wait to return.
April 7, 2013
Rated 5 out of 5 by jones66 very helpful staff
Everyone was very helpful but I must single out 2 people, Deeney and Amadou were extremely helpful and knowledgeable, I have never been greeted by 2 more better people.
July 31, 2012
Rated 5 out of 5 by J300007w Great Hotel
Stayed at this Westin several times...always a good experience! Great location...easy walk to Georgetown and close to the sights in DC.
Nice and accommodating staff!
September 15, 2013
Rated 5 out of 5 by Sundial Return stay that will happen again
We very much appreciated the upgrade. The staff was great. It took us a while to figure our your energy saving light and heating process for the suite. But, we got it.
January 29, 2013
Rated 5 out of 5 by Heidi21 Very accommodating
I requested both an early check-in and late check-out and both were granted without any issue. It was very much appreciated and allowed me to enjoy my stay even more!
October 31, 2012
Rated 2 out of 5 by Inc1 This hotel has a great location...but several policies are disappointing.
Quality does not match the prices. Customers must pay additional fees for WI-FI in their rooms. Housekeeping standards are inconsistent .Menu items are overpriced .
April 10, 2013
Rated 4 out of 5 by Spiritark Classic Business Hotel
It has everything you need of a Westin hotel if you are staying here for business. You can expect clean rooms, spacious bathroom areas, standard amenities etc.
May 11, 2012
Rated 4 out of 5 by BaronG Good value
The hotel is conveniently located a few blocks away from the Foggy Bottom Metro station and a short walk from Georgetown. Rooms are clean and well kept.
November 4, 2013