Rated 3 out of 5 by CaptainJose82 Comfy room.pricey restaurant, unwanted wake up call!
Nice room.well appointed. For some reason i received a wakeup call at 3:25 a.m. This pretty much ruined my nights sleep as I was unable to answer the phone right away. I had the shades pulled because of the lobby ceiling lights right outside my room. Fourth floor,room 406. The phone wake up then left a message which illuminated flashing red lights on both phones. The problem was that I did not set up any wake up calls.
The restaurant I felt was below average with above average prices for the quality of food.
December 22, 2012
Rated 5 out of 5 by Shefpat Overnight Stay
Upgrades being done, rooms comfortable, bathroom newly upgraded, wish it had walkin shower, only issue they didn't tell me there was no club room had to ask for free breakfast after going to my room
March 29, 2014
Rated 5 out of 5 by Dankbuko Very clean, great service
Clean, comfortable, quiet
April 5, 2014
Rated 4 out of 5 by Jawss Fitness Center
Great Hotel. I stay with you often through-out the US, Canada and Mexico. I would really like to see you add to your fitness center, the following equipment. It should be a free weight system similar to the Tuffstuff Fitness Company. The two things you are missing at most of your hotels are, 1. Smith-Half Cage Ensemble W/200lbs of weight stack. RSM-625 WS and RBM-375 Mult-Purpose Bench.
I think these additions to your fitness center will enhance you Hotel and help us upper end weight trainers on the road.
November 3, 2012
Rated 2 out of 5 by TravelTim747 Freezing in the Heated Pool
The Westin Atlanta Airport promoted their heated indoor pool. We chose the hotel to allow our six year old work off some energy before traveling. Unfortunately, the hotel did not disclose the fact that although the pool was heated, the indoor room that contained the pool was not heated. My thermometer read a cool 41 degrees. We could actually see our breath inside. We were disappointed in the Westin brand. It seems Atlanta is a low-point for the Westin name, although other SPG hotels are great in Atlanta.
December 31, 2012
Rated 2 out of 5 by sweed400 Loud
Staff was very nice but we ended up having to leave the hotel after only being there for a couple of hours. The people staying next door were very loud and the hotel was unable to put us in another room. In addition, the hotel lost 3 of our bags (2 car seats and a stroller) and sent the items back to the airport? We are still waiting to get a refund for our visit but no one has called or contacted us. This might be the last time I stay at an Starwood property.
February 1, 2014
Rated 1 out of 5 by atlantageda below standard
My husband and i just spent a week here while visiting relatives for the holidays. It's right next to a busy freeway so its noisy. the room was okay but the bathroom was extremely small. Only one person could be in it at a time. Our room was not cleaned or serviced on the last day of our trip. We had to call for clean towels. They also only gave us shampo and lotion every couple of days. We booked this hotel through expedia and wanted to cancel and were told by the hotel that our stay was non refundable.
December 29, 2012
Rated 4 out of 5 by buzymom53 Excellent staff
Staff was excellent and the room was clean and fresh.
April 3, 2014
Rated 3 out of 5 by CSMOWENS GYM and Room Temperature control issues
During my stay at the Westin, I found the room temperature control to be difficult. The room was very stuffy and if I tried the temperatur control up and down, it was either way to cold or to hot and humid.
The same issue was experienced in the gym along with very poor equipment maintenance. There were only two of five working treadmills and the ellipticals had issues with the audio jacks and the television displays. static and poor sound quality. Seemed to be an issue with the audio jack connection.
February 12, 2013
Rated 5 out of 5 by Patsy63 Frequent travelor
An excellent hotel for business or leisure needs. Immediate access to the airport and the city. The staff is very accommodating. The hotel is extremely well appointed and maintained. it is also quiet for getting needed rest.
March 25, 2014
Rated 5 out of 5 by SweetieB Engaging Excellence....in every way
An unexpected stop in Atlanta created the opportunity on a very important book tour. The staff from moment one were careful to hear the needs, accomodate requests, and facilitate immediacy. Each service level was simply tuned in, affirming of next steps, and superlative in their execution. Moreover, this is a happy place, employees are treated well and they choose to go past the expectation for service. The facility is beautifully maintained and convenient to the airport and other parts of the area.
May 3, 2013
Rated 4 out of 5 by Boomer1958 Overall experience good, food good but dinner service very slow
I was there for a conference and the banquet room and breakout rooms were adequate and served our purpose well. The food served for our provided meals was average. Housekeeping for me was the shining star for this hotel. Dinner the 1st night was very good but the delivery time for our meals fell very short of acceptable(20 -30 minutes) Also the rooms in the vicinity of the atrium are not the rooms to stay in as the bar is right there and the noise level can get high, at least to the 3rd foor.
October 12, 2013
Rated 4 out of 5 by Annette83 Better than expected
I read several reviews prior to arriving. Stayed only one night but was thoroughly impressed with the service, the room, the amenities, and the value. Only qualms are the self-parking fees and ongoing construction.
March 23, 2014
Rated 4 out of 5 by Coachtim Great location, great room but nickel & dime
Everything was great except:
(a) I forgot my toothbrush, front desk said they had complimentary ones, I called guest services (as they told me to)for toothbrush & toothpaste and was informed they were out of toothbrushes, so I bought one from hotel (for almost $4) and still never got the complimentary toothpaste;
(b) Bought 2 bottles of water and it was over $5 - these prices are expected at an airport or the Georgia Dome but NOT at a hotel that should not be trying to rip off a customer.
September 4, 2012
Rated 5 out of 5 by Atllayover Atlanta Layover - Great Choice
The Westin shuttle service from and to the ATL airport was great. Check in was a breeze. The room was excellent .We arrived around 9pm. The room service a good food selection , however, a bit pricey: $17.99 for ceasar salad w/chicken, plus they add on 20% and $2.50. The food was fresh and delicious and they had vegetarian items. The Westin ATL airport has excellent customer service and the staff goes way beyond to make sure your well being is their first priority. I recommend this hotel.
May 20, 2013
Rated 5 out of 5 by stxkate Very nice stay
I spent 2nights at this hotel on my way to and from the Caribbean. Both stays were excellent. Food was good. I love the baggage check in service.
March 26, 2014
Rated 3 out of 5 by TZ66 Facilities fine ... service in bar terrible
The overall facility is fine and service is usually good. On my most recent stay (5/14 - 5/15/13) I decided to have a drink and some wings in the Bar. There was quite a crowd because of a Dominos Pizza Convention but the hotel did not adequately staff. The service was HORRIBLE. One guy working the bar was definitely not sufficient. He ignored half of the bar and the other employees working behind the bar were rude. And by the way, the wings were terrible - definitely not worth the $.
May 16, 2013
Rated 2 out of 5 by damion37 unsatisfied
First let me say I'm a hospitality professional with over fifteen years in hotels, with that being said upon checking in the agent never used my name are was personable she just checked me in and never explained the hotels ameneities or showed me where the elevators were. I asked for extra coffee and was told that one pouch makes three cups which i find hard to believe. One night I asked for silverware to eat food I had brought back from dining out and was told there would be a room service charge for it. After i refused the agent said I could get some plastic from the bar, I was told there would also be a charge. For PLASTIC, luckily I had a fork in the car. Being that I am a two year Starwood employee I know these are not brand standards, and I will never stay at this location when visiting Atlanta.
November 1, 2012
Rated 2 out of 5 by DLondon Bugs in the Room
At least 20 ladybugs covered the windows and walls. They simply just vacuumed them up, but more ladybugs appeared. I stayed there with my Family and my little daughter was scared to go to sleep, due to the fear of a bug crawling on her. To make matters worse, I found a ladybug dead under the sheets. Makes me wonder if the sheets were even changed. I understand that there are laws about killing ladybugs in GA, but I think its safe to say that no guest would want to sleep with them.
January 4, 2012
Rated 4 out of 5 by Hydster Okay
The room was overall very comfortable. Outside hall and next room noise was terrible. Children running and screaming in the hallway woke me from a sound sleep at 11:30! in the evening. I had an early call for the airport so was very annoyed.
March 17, 2014
Rated 2 out of 5 by Gretchy80 Don't be fooled by the pictures
This hotel looked great in the picture all lit up. I was excited to stay there. When I reached the hotel I was greeted by a big brown dump of a building with no personality. The staff were not friendly and you felt as if everything you were asking was a bother to them. Late night menu would have been great if the hot items weren't each around $20! Lastly, the room SMELLED of cigarette smoke or something dirty. I won't stay here again and would not recommend anyone stay here.
January 3, 2013
Rated 5 out of 5 by kevman123 My new favorite ATL Airport hotel!
This property is located about 5-10 minutes from the Atlanta airport. As a Platinum member I received an upgrade to a junior suite. The check in staff was very friendly and efficient. Room service was promptly delivered and the food quality was very good.
The best feature of this property is the ability to check your luggage at the hotel. The morning of departure I rolled my luggage down and was quickly checked in to my flight – luggage free!
January 8, 2014
Rated 5 out of 5 by pleaseremodel Attentive Staff
My wife and I arrived in the height of Christmas travel time with 5 suitcases, 2 laptops and a carryon full of gifts and winter clothing. The bell man was extra attentive to our needs as soon as we arrived and help us gather our bags and find parking. The management at the counter were very helpful and efficient. The room was a very clean and relaxing oasis from the insanity of holiday travel. The shuttle was on time and the driver was very helpful and friendly . Thank you!
January 2, 2013
Rated 5 out of 5 by WillieP Snafu fixed
Had a billing problem and Sara and Peter were able to fix it with minimal effort from me. I do appreciate them doing what was right.
March 21, 2014
Rated 5 out of 5 by JRATL Heavenly Haven during the ATL Snow Storm #WestinEssence @WestinATLAir
Ended up spending and unplanned night here, during the recent snow storm that paralyzed ATL. After working very long hours for a major airline, several co-workers stayed at Westin Atlanta Airport, and one word sums it up - Heavenly.
May have been the long hours and exhaustive work, but getting to such a welcoming and up to date hotel, was so comforting. It had been a few years since I'd stayed at a Starwood Property. Though this is not The Westin Charlotte, being so close to ATL Airport, with a quick shuttle and friendly staff, was nice.
The rest almost goes without saying - the Westin experience was so revitalizing! We all love the Heavenly Bedding. Had a restful and relaxing sleep. Of course, the Starbucks in-room coffee was wonderful in the morning.
I was so impressed with the high quality Kohler Memoirs fixtures in the bath. These are the exact ones we used to renovate our old house, so to see such quality products, made me feel 'at-home'.
Only regret was being so tired, and not being able to enjoy the WestinWorkout room, or pool. Had to wake up super early to get back to work, but I hope to do so on my next visit.
March 19, 2014
Rated 4 out of 5 by stripes13 noisy
I found the hotel to be very useful for an overnight stay between international flights. Good bar and restaurant, although very pricey. Also the hotel room price was double the normal rate on New Year's day - very expensive for the standard. The room was good, but we had some noisy teenagers next door, which could be heard through the thin connector door and woke us up at 2am. Also every sound from the hallway can be heard in the room. Better doors would be in order!
January 4, 2013
Rated 5 out of 5 by Oscar18 GREAT STAFF
The hotel and staff were great... I can't wait to come back to the ATL.
March 23, 2014
Rated 5 out of 5 by Redrider56 Hotel was close to airport.
I would stay at this hotel again. It was close to the airport and the staff was friendly and willing to help. The shuttle was also nice to have for pickup and drop off at the airport.
March 17, 2014
Rated 3 out of 5 by Mike159 Good Hotel
This was my first time staying with the Westin brand. I didnt know what to expect but did not feel this location lived up to the expectation I associated with the Westin brand. The room I received needed some work. The desk had power outlets that did not work. this made it difficult to work in the room. Best employee was the valet staff. They were great and very helpful!
February 15, 2014
Rated 5 out of 5 by ssmith5 Airport Stopover Pampering
We choose to do a stopover in Atlanta to avoid flight/weather problems from cold weather at home. The Westin near the Atlanta airport was a great choice. Beautiful modern facility with great Heavenly bed, attentive service and great shuttle service between airport and hotel. We definitely recommend this hotel if you need to do a stopover at ATL for the night.
February 18, 2014