Rated 5 out of 5 by Lifeplatnum13 business trip
Increadible professional staff. Would recommend this hotel highly.
March 6, 2014
Rated 2 out of 5 by Gretchy80 Don't be fooled by the pictures
This hotel looked great in the picture all lit up. I was excited to stay there. When I reached the hotel I was greeted by a big brown dump of a building with no personality. The staff were not friendly and you felt as if everything you were asking was a bother to them. Late night menu would have been great if the hot items weren't each around $20! Lastly, the room SMELLED of cigarette smoke or something dirty. I won't stay here again and would not recommend anyone stay here.
January 3, 2013
Rated 5 out of 5 by pleaseremodel Attentive Staff
My wife and I arrived in the height of Christmas travel time with 5 suitcases, 2 laptops and a carryon full of gifts and winter clothing. The bell man was extra attentive to our needs as soon as we arrived and help us gather our bags and find parking. The management at the counter were very helpful and efficient. The room was a very clean and relaxing oasis from the insanity of holiday travel. The shuttle was on time and the driver was very helpful and friendly . Thank you!
January 2, 2013
Rated 3 out of 5 by Lovey7 This hotel needs some more updates
The hotel was recently renovated but the furnishings were still shabby and the restaurant looks like a cafeteria. The staff was nice and helpful but most things were out of there control. This was not my usual Westin Stay.
February 24, 2014
Rated 4 out of 5 by stripes13 noisy
I found the hotel to be very useful for an overnight stay between international flights. Good bar and restaurant, although very pricey. Also the hotel room price was double the normal rate on New Year's day - very expensive for the standard. The room was good, but we had some noisy teenagers next door, which could be heard through the thin connector door and woke us up at 2am. Also every sound from the hallway can be heard in the room. Better doors would be in order!
January 4, 2013
Rated 4 out of 5 by melissasuddith The hotel is a great conference sight.
My stay at the Westin Airport Atlanta was great. The only negative I have to comment was the wait to check in when we arrived. The staff was very polite and helpful. The rooms were nice and clean.
February 24, 2014
Rated 5 out of 5 by Allen13 Great Experience
I stay at this Westin once a month for business. from the time I walked in, Miguel(apologize if misspelled) recognized me and remembered me from the month before. After I checked in, Cindy called me to make sure my reservation was correct. I tried room service for the first time this trip and it was excellent. Working in the customer service industry myself, I appreciate the time and extra effort afforded to me during my stay. Thanks again and see you next month!
June 2, 2013
Rated 4 out of 5 by Survivor2014Icestorms Service that exceeds expectations
I spent 3 weeks in Atlanta during the storms and the shuttle staff did a great job. The serving staff at the Martini bar and Palio did a nice job taking care of the guests even when delivery trucks did not arrive. All kept their smiles on and did a great job.
February 16, 2014
Rated 5 out of 5 by Jazz3 Great Hotel
It was my Birthday Weekend, it was a joy to be a guest at the Westin Atlanta Hotel, the service from the valet to front desk
was just wonderful. My suprise slice of cake was delivered to my room, what a hit :) The service at the bar was great too.
Thanks Westin Hotel & Staff I will see you real soon.
February 10, 2014
Rated 2 out of 5 by Love2run I'm sorry not impressed.
I had acronym with none working phones. It took over three hours to get them fixed. No coffee in the room they ran out. I ordered food. It never got to me. I ended up ordering pizza from an outside facility then the hotel did not allow deliveries. The bar was a very nice experience. Excellent bar tenders. They really took pride in their job and very attentive and polite.
January 23, 2014
Rated 4 out of 5 by JLW1 Good but not the same
I've been staying at the Westin Atlanta Airport frequently since 2009. I've always enjoyed the tranquil atmosphere, quality room and upscale products. Recently, however, I have been disappointed in the quality of products which were more like those you find "where they leave the light on", and not at the Westin. The carpet in my room on each of my past two stays also looked like it had not been vacumed. Maybe the 3rd time in a month eill make the difference.
August 8, 2013
Rated 4 out of 5 by D8324 Westin Stay
I was very disappointed as a SPG member when I arrived at the Hotel. I arrived with a couple of flight crews which is fine but the lady at the desk 'assumed' that I and a family of 5 or 6 were a part of the crew. She did not offer assistance to me or any of the other guests waiting to be helped and when she finally helped us she acted as if we were bothering her and she was very rude. I then was asked for a Credit Card but my staying on business meant that my company was paying for my room. I then went to connect to the FREE internet service and was unable to do so. I called the front desk and they said that I needed to put a credit card on file just to use the FREE internet service. As a SPG member I was also given a double bed room and was not placed on the 9th or 10th floor which was posted as the rooms for ALL SPG guests.
August 5, 2012
Rated 5 out of 5 by Patricia130 My 24hrs in ATL
From getting picked up at ATL by shuttle to my deep sleep followed by great breakfast, my business trip was very successful thanks to the ATL WESTIN.
February 25, 2014
Rated 5 out of 5 by diva101 Great Hotel
Happy to experience what the hotel advertises.
Disappointed that a $14.00 sandwhich turned out to be $21.00 with taxes and room service delivery charge. Sandwich itself was a disappointment.
Great location for what we were doing. Lighting and water flow was no so conservative that you could not see or required a 20 minute shower.
February 2, 2014
Rated 2 out of 5 by Anne Convenient to Airport but that's all
This property is in serious need of a makeover. The SPG rooms (supposedly the best rooms in the hotel) were sparse. The fitness center was totally pitiful, with 2 of the 4 treadmills broken and only 2 other pieces of workable cardio equipment----and no sani-wipes to wipe down the machines! The restarant was mediocre at best, and the service was horrendous (took us over 2 hours to eat dinner!). As far as SPG properties go, this was by far one of the worst.
January 30, 2013
Rated 2 out of 5 by JH265 Get it together.
Pay to park at the hotel you're already paying to stay.. Really? The room was fine. No complaints on that. However, the front desk did not seem to know what they were doing in checking in and out. I had a problem with my bill and was not told about certain things when checking in and out. This was frustrating. I don't like surprises when it comes to how much my card is going to be charged. I was told one amount was being charged at check in and at check out was told something different. The staff didn't seem to know what they we're doing. Also, paying $12 a night to park at the hotel for which I'm already paying $100+ to stay? Completely ridiculous. I feel as though I can go to a different hotel and get the same room, but also find somebody who is going to respect my money. I would not recommend this hotel, and I would not return.
January 5, 2013
Rated 5 out of 5 by Dollar33 Good nights sleep
The best bed of any hotel chain, Staff was great except at check in, asked for a high floor but was not allowed because of a discount rate. The top 2 floors are for SPG guests but I had a discount rate and was not even asked about being an SPG member. Stayed on 5th floor. Room was still nice and shuttle service was on time, 24/7. A little over priced for food but nice place to eat down the street at Joe's. Bell men will give you a 10% off discount card.
November 5, 2012
Rated 2 out of 5 by santafe Hair In Tub
Very kind, helpful people at checkin. Got to room, ordered room service after very difficult trip. Went into bathroom to clean up and there were hairs in the tub. VERY disconcerting. I was too tired to call housecleaning. Food arrived, sweet young woman making delivery. I pulled out a roll when she left and it appeared to have a black mold spot on it. I was very disappointed in all of this, it makes it hard to trust the cleanliness of the Westin, etc.
July 2, 2013
Rated 2 out of 5 by Andy64 Hotel is lacking in many areas
My Shower head and air conditioner were not working well. Fitness center had broken equipment and was out of water. I called to let the staff know but no one came to replenish in the 1 1/2 hour I was there. The spa had lukewarm water at best and the pool area was dirty and non hotel guests were in pool where they has jumped the wall from the outside to get in. I love Westin hotels and I still do but the Westin Atlanta airport hotel gets a thumbs down.
June 1, 2013
Rated 3 out of 5 by summer2012 Okay Stay
We arrived at 7pm and was told 1 of the 2 connecting rooms (which I didn't request but thanks for the gesture) still wasn't ready, after explaining to the agent that we traveled from TX (12 hr) and I didn't care what kind of room it was we just needed both rooms. Finally, after I suggested an upgrade she was able to get us the room. I get to my room to give the kids a bath and I find 5 pieces of long hair throughout the tub...I called and all I got was, " sorry about that" and I had to ask to have someone clean the tub. I feel like I'm asking for services that should already have been offered to me not vice versa. I will say the housekeeper that came to clean the bathroom was very polite and room service staff was efficient and polite as well. We are actually returning to Atlanta but I chose to stay in the city instead of coming back.
July 19, 2012
Rated 4 out of 5 by notsurewhyyouneedthis Very expensive amenities but great hotel
Overall- it is a fantastic hotel with an extremely professional, courteous and helpfull staff. Room service was excellent and reasonable. Parking charges were ridiculous at $16/day. The hot tub was cold which was a dissapointment. The double head shower was really nice but nonfunctional since the diverter spout did not fully close- probably an inferior product that looks good but lacks functionality, common in construction/renovation these
September 27, 2013
Rated 1 out of 5 by ReallyMad2012 STILL HAVING PROBLEMS
I already wrote a review a couple weeks ago to let everyone know the harassment my niece went through while staying at the hotel, but now I'm still going through it. I just checked my credit card balance and found out that the hotel charged me twice. I already paid for the stay and check out and now there's another charge for the say stay. When I notified the staff of the problem, I felt like they weren't very sincere. Very bad customer service.
December 7, 2012
Rated 1 out of 5 by FrequentTravel99 Terrible service
This was one of the worst hotels that I have ever stayed in. Reserved 2 double beds and upon check in was given King + pullout. Got to room and had not pull out bed. 4 people in room with 1 king bed. Tried calling front desk 4 times and then had to walk back down to tell me there was nothing that could be done because they were booked. Overall, waited 1.5 hours for 1 rollaway and 3 people slept in king bed. Not a good night. Will never return.
June 23, 2013
Rated 5 out of 5 by Portis Convenient!
The convenience of airport shuttle and parking for our car was the main "draw" for us. We stayed on 2 different visits on this trip through Atlanta. Second time, the cleanliness of the room was an issue -- dirty bath cloth on floor when we opened door to room. Bathroom lavatory had hair in it, and toilet had not been flushed. Thank goodness we had Handiwipes! Room floor was not vacumned thoroughly either. This is not the norm for This hotel.
January 4, 2013
Rated 3 out of 5 by Singingsoldier Unpleasant Send Off
Usually, my rating of this hotel is high on the bench mark, but this past weekend I was very saddened by the report I received from my daughter and husband who had just returned from the Middle East and stayed at the hotel of how they were treated by an individual at the front desk. The hotel promised to have a manager contact me, but the manager never did. I was totally disappointed as this is not the kind of treatment I associate with SPG!
June 12, 2012
Rated 4 out of 5 by Bostraveler Great Service
I stayed at Westin Atlanta Airport for a meeting, the service and meeting staff were great. The young lady I spoke with several times at the front desk (I think her name was Nat) was excellent. My only real complaint was that the room was entirely too hot. This complaint was echoed by 6 other meeting attendees, and the problem was brough to the attention of hotel staff. The issue was resolved for me, but not for others that I spoke with.
October 3, 2012
Rated 3 out of 5 by Wnashville Not enough bang for the buck
The hotel, while nice and a comfortable sleep did not offer anything other than a comfortable bed. The hotel is not in an area walking friendly and yet charges to park your car, charges for faster internet, charges you for using their computer/printer and I did not even want to think of asking for coffee. Maybe this is the way of the future, but services here are lacking and should be part of the experience of a nice hotel stay.
September 29, 2013
Rated 4 out of 5 by Beauski Nice hotel ......!
The hotel was fas fine....attractive , comfortable, good bar and restaurant.
Unacceptable was the slowness of internet service.. Free for connection for mail., but pitching what I would call acceptable service at a price.
Why is it the less expensive chains provide fast up to date internet for free and the more upscale hotels like Westin hit you with a charge. I was not the only one complaining
December 18, 2013
Rated 5 out of 5 by LeeAnn648 True Southern Hospitality at it's Finest
I absolutely loved this hotel. Everyone was very hospitable, hotel is very clean, the b eds and showers are indeed heavenly! For all of my future travels, my family and I will stay here. And we didn't drive anywhere, we took the hotel shuttle to local restaurants and the Marta train station. We seen all of Atlanta, it was wonderful. Thank you for making or vacation extra special! We're honored to be apart of the Starwood community.
October 10, 2012
Rated 3 out of 5 by Cheryl1225 Nice room service
The check in was fast but unfriendly and not once was my Starwood status recognized. I was not offered my choice of free gift at check in which is the newest SPG gold member perk. The room was clean and comfy and room service was great except when they brought one incorrect item, went to bring a new one, and got upset when my child was eating from the plate with the wrong item on it. Seems they wanted to take the whole plate back.
December 12, 2012