Rated 5 out of 5 by Jimmyrnr Excellent Stay
Very helpful kind staff. Never had a problem. Pools, slides, rooms, food, luau, shopping, shuttle service. All in all an excellent place to stay. I will come back again ASAP.
July 3, 2014
Rated 2 out of 5 by StarwoodShareholderHOT Losing it's luster
I enjoyed my stay in Maui. If I were there on business, the room would have been perfect. However, I was on vacation. The room was small, housekeeping was almost nonexistent, valet was slow, and the upkeep needs work.
I am being more critical than normal; however, I expect to get what I pay for. I've stayed at 5 star resorts around the world for less $$$ and obviously better service. The staff is friendly, but housekeeping is pathetic.
November 2, 2012
Rated 5 out of 5 by LeslieK Fun & relaxing resort!
It was great to get away to Kaanapali, Maui for a vacation with my dad, who is an SPG member. We had our room upgraded to ocean-view, and had a fantastic time. The grounds were beautiful, the pool was fabulous and the proximity to shopping (Whaler's village) was awesome! Will definitely come back!
March 26, 2014
Rated 5 out of 5 by RufusInHI Awesome Resort with lots of Aloha Spirit and Hospitality
As a Kamaaina and Frequent Return Guests, The Westin Maui Resort & Spa has always treated me and our visiting freinds and families as Hawaiian royalty. Kudos to your Staff and Management who consistently provide exceptional and genuine friendly service that truly exudes the Spirit of Aloha our Islands are known for. Mahalo again for welcoming us and making another enjoyable stay. We once again leave with great memories of our stay.
December 13, 2012
Rated 5 out of 5 by Martin43 Exceptional Help with a Problem
In March my husband and I booked a 9 day stay at the Westin in Maui to celebrate our 50th Wedding Anniversary through our travel agent . When we arrived at the hotel we had an ocean view room overlooking the kiddie pool. After checking we found out this is what our travel agent actually arranged for us. After talking to the hotel about the problem they arranged for us to have an ocean front room and made our anniversary perfect.
October 20, 2013
Rated 5 out of 5 by Mauimama Simply amazing.... AGAIN!
We have stayed at this resort 5 times in the last 6 years. From the moment you step out of the car it's an incredible experience. The staff are all kind and welcoming and it's so wonderful to see the same familiar faces working there year after year. The newly renovated rooms are beautiful! So well done! The food on site is varied and delicious and the prices are typical for anyplace on the island. The convenience and proximity of Whaler's Village can't be beat! The location and beach are exceptional and the resort has everything you could ever want or need if you simply wanted to stay put and relax, but is also easily accessible from any place else you could ever possibly want to go. The spa is delightful and such a treat! We cannot wait to go back! Thanks for another exceptional stay!
June 21, 2014
Rated 5 out of 5 by daveonbass We LOVED the Westin!
We booked the Westin because a seminar we were attending was being held there. We knew nothing about the hotel other than what we saw online going in. It FAR exceeded our expectations! The staff got to know us, EXTREMELY friendly, we loved the layout of the pool/restaurant areas. The overall vibe of the Westin & Maui made this one of our favorite vacations ever and we travel a lot. Bravo! We'd stay here again in a heartbeat!
March 23, 2013
Rated 5 out of 5 by Darkwing36 Love this place...
My wife and I have stayed here a minimum of 6 times, absolutely love this hotel, the location, the facility and especially the staff at this resort are amazing.
Would recommend this resort everyday of the week and have. The spirit of Aloha can really be felt and you can just slow down and escape into relaxation.
We'll be coming back again and again.
March 3, 2014
Rated 2 out of 5 by MGMASSOCIATES Sad Decline
Hotel is in decline. Treat repeat guests as "old girl friend". Check in slow and front desk is under staffed at peaks. Room not prepared as promised - featherless pillows etc. Room was very hot no air when not occupied. Bathroom sink does not drain, a/c filter needs changing, no robes in room. Wall paper bubbling and coming off. Highly restrictive on giving guests pool towel. For of this they ask a room rate premium!!!
December 15, 2012
Rated 5 out of 5 by Brandonr88 Worth staying at the Westin
Hotel is very comfortable and clean. Staff was great, did not have any issues the eight days we were there. The food is ok, too expensive for a family of four to eat there on a regular basis. There are some other nice restaurants 15 mins from the hotel that have good food that are less expensive. Example-Gazebo restaurant on Napili bay. The pool area and beach in front of the hotel is great. This hotel is close to Whalers village (shopping and live music). I will definitely stay again.
June 21, 2014
Rated 5 out of 5 by ricky43 Tropical Paradise
The staff at the Westin truly makes you feel as though they want you to have the best experience ever! They cater to all your needs with compassion but most definately with ALOHA!
April 5, 2014
Rated 5 out of 5 by hubahubahuba Best Hotel in Maui
I live in Maui and this is where I go whenever I want to relax. Even better is the spa. It's a famiy environment but if you need quiet, they have a section for adult only. So, this place is best for everyone. Food is good and rooms are clean. They do try to accomodate you all that they can do for you. Lots of activities and a nice exercise equipment. I just love it here and I am going back next week - can't wait.
August 9, 2013
Rated 2 out of 5 by bella2013 Beautiful Hotel, Bad Customer Service
The hotel, pool, setting, gym, and overall location are all amazing. The front desk staff and overall customer service was quite unsatisfactory. The check in process was laborious and not at all thorough. I had a confirmed rate in my reservation which they attempted not to honor resulting in 3 trips to the front desk and some assertive conversations. They did finally honor the reservation I made months ago, however, the staff was scattered and quite rude. Also, the activities schedule which seemed quite comprehensive was a bit of a joke as many of the activities didn't happen at all or were cancelled at the last minute much to the disappointment of my children. The poolside staff and housekeeping were very nice. As I mentioned - the setting and actual property are stunning, but there are many options in Maui, so next time I will likely find a place with better customer service.
September 3, 2013
Rated 5 out of 5 by jod777 Fantastic location along Kaanapali!
Sure doesn't take long to get on Hawaiian time here! Rooms were very clean. Buffet breakfast is outstanding, but not the room service menu. The 2 times we got room service the quality of the food was poor. It was like the items were prepared hours in advance, not fresh. The kids LOVED the pool when we were there, choke with waterfalls, caves, watersports. The parrots and flamingos were a real treat for them. The waterslide is FAST and thrilling. The Heavenly Spa lived up to the name, I had repeat visits it was so wonderful. One disappointing feature of the hotel was the lack of hot tubs in the pool area. The only one is in the adult pool area, and it is TINY. This family enjoys hot tubs after the sun goes down! I spotted 3-4 places where they could add one (or two) on the family side of the pool. This was a real bummer for us. The beach fronting the hotel is great for swimming. Luau on site was enjoyable. Concierge and activity/tours desks were extremely helpful and booked activities we were interested in. A real proactive approach, which I appreciated. I think this property could use improvement with SPG recognition/awareness. My profile says higher floor, and the first room we were given was on the 2nd floor, next to the elevator, and DIRTY. We would still come back here, we LOVED our stay and had a relaxing and great vacation!
April 17, 2014
Rated 2 out of 5 by brian62 the hotel was average
The lobby area was beautiful.
The rooms were very average (just renovated).
The toiletries are weak (not even in the room the first night).
The food pricing was outrageous ($32. for a sandwich and a bag of chips through room service!!).
The computer system to change rooms must be archaic as it took half an hour to find another room.
Would not recommend
February 11, 2014
Rated 2 out of 5 by Johnpetrus Many problems
Your wonderful Westin restaurant, that we enjoyed during past stays, was changed to a burger joint. We also asked for a very quiet room, but were put in a location overlooking the Luau-- four out of five nights! We were then moved to room 1077, where loud elevator noise kept us awake both nights. This was supposed to be a restful vacation, but it didn't pan out that way. We deeply regretted choosing the Westin. Lastly, when we made our concerns known to the front desk staff, they told us they would waive resort fees. But these fees still appeared on our final bill, which led to more haggling.
May 19, 2014
Rated 5 out of 5 by missingmaui wonderful facility wonderful staff
Comfortable, clean, stylish and great views!
The Westin Maui Resort and Spa makes paradise even better!
April 7, 2014
Rated 5 out of 5 by Margo27 Relaxing
The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax.
March 31, 2014
Rated 5 out of 5 by 1Deb This hotel has great staff, good food, and great beach.
The staff are extremely nice and helpful. The safe was not working correctly and the service man came timely and the front desk called to confirm that the service man did come assist me. The breakfast buffet was great since they had a low fat option of grilled fish, miso soup, and fresh fruit. The beach was just beautiful and with the mountain back drops, it was relaxing and fun. Will come back again!
June 25, 2014
Rated 5 out of 5 by jacob6 excellent hotel
Stayed 5 nights. Upgraded to deluxe ocean view with spg gold status. Joey with activities desk found my maui jim sunglasses I lost when going down waterslide. He was very thorough and didnt stop until they were found. Thanks again Joey! Resort pools awesome and located in perfect location in kaanapali.
March 2, 2014
Rated 5 out of 5 by SeattleMatt great vacation
Great hotel, pools, location. Loved the adult pool! The only thing lacking is a good restaurant at the Westin. They have a casual one for breakfast and lunch...but the "finer dining" one, Tropica really needs some work We've stayed her several times before - we missed the live outdoor music. Otherwise, everything was great!
February 18, 2014
Rated 5 out of 5 by SPG1 Excellent hotel
As a platinum I was upgraded to an oceanfront room and the view was fabulous. We chose the continental breakfast as our platinum amenity and it did not disappoint - everything from fresh rolls, pastries etc to smoked salmon and salads. The service was impeccable in all bars as well as when I called guest services.
February 18, 2014
Rated 5 out of 5 by mcoletto Excellent Amenities
The pool, spa, gym, etc. all exceeded my expectations!
April 6, 2014
Rated 4 out of 5 by Robbie Gorgeous landscaping
We found the hotel itself to be very well laid out and maintained , however,we were a little disappointed with the room itself for a hotel of this caliber and cost / per night.. The room appeared to be slightly dated with a tub shower combination and moldy caulking around the tub wall. Several floor tiles were broken and the carpeting was rippled. Having said that , they might be subject to renovations as we awoke early in the morning to hear loud banging, sanding and scraping sounds from the room above.
The exterior grounds and landscaping were truly amazing with several water falls , pools, flagstone pathways, colorful plants and trees. The fish in the ponds, pink Flamingos and exotic birds put the finishing touches on this piece of architectural paradise. Kudos to the designer.
The food was by far the best we found on the the island. Hot, tasty and generous portions. Service from all staff was 5 star .
February 17, 2013
Rated 2 out of 5 by smorton not to be up graded
we stayed hear for our honey moon and were told they upgraded our room, when we got to our room to discover this was to be an ocean view, it had No view and was placed next to the elevator, I booked a dulex ocean view room they did move us after complaining however seemed very frustrating booking this 5 months in advance and then being told that was the only room they had.
July 8, 2013
Rated 2 out of 5 by audioruss The room was very dirty.
Our room was very dirty. The floors were not clean and there were stains on the walls and on one of the comforters. In fact the comforter had been turned over to hide the stain! The furniture was very dusty and there were large amounts of dust “dust bunnies” around the night stand and under the beds. This was not what I expected from this resort. We complained and housekeeping sent someone up to do a better job of cleaning the room. This made about a 50% improvement in overall condition. However, during our stay, the effort to keep the room clean became worse and worse. I would not recommend this hotel. In additional to being dirty, our room seemed shabby and run down. The shower constantly dripped, the phone line going into the phone on the night stand was broken and would not stay plugged in the phone and the clothes line in the shower was broken. I asked for this and the phone to be repaired and they were not.
January 21, 2013
Rated 5 out of 5 by Shannon28 Last minute trip..GREAT Time!
We booked this trip last minute (day before). The SPG staff in booking were terrific. We enjoyed the entire experience including the cabana on the beach, sliding down the pool slide, the food (whether restaurant, pool or beach side), the room, the location, the staff...EVERYthing was wonderful. Thank you for making our last minute vacation so memorable and enjoyable.
July 9, 2012
Rated 1 out of 5 by Houstonjoe Horrible Experience
First room was filthy, coffee stained bedspread and view of parking lot. Second room had distinct odor of mildew, mildew stains on ceiling by AC vent and stained carpets. No one at this "resort" cared enough to help me out with room changes or getting a better product. All I was told is "we are oversold, and nothing can be done". So much for Hawaiian Hospitality.
March 3, 2013
Rated 5 out of 5 by Vacation22 Excellent Hotel
Very well maintained hotel, friendly and helpful staff.
April 2, 2014
Rated 4 out of 5 by Badger13 Nice place and good for snorkeling
This was a nice hotel on a beach that you could walk out and snorkel at (or at least walk down the beach to snorkel at). Pools were very nice (slides, waterfalls, hot tub, adult pools). Rooms were small for the price, but amenities were good. Nice workout facility. Staff was good in accomodating our late departure so let us use the facilities the last full day.
December 2, 2011