Rated 5 out of 5 by ricky43 Tropical Paradise
The staff at the Westin truly makes you feel as though they want you to have the best experience ever! They cater to all your needs with compassion but most definately with ALOHA!
April 5, 2014
Rated 4 out of 5 by julyhoneymoon Perfect romantic getaway!
We had a great time staying at the Westin Kaanapali for our honeymoon. The hotel was excellent in all areas and the location was extremely convenient in terms of location to other businesses and excursions. We can't wait to return for our anniversaries in years to come!
July 26, 2014
Rated 1 out of 5 by AlohaJoanie2013 Great family destination
This resort is beautiful and captures the essence of Hawaii with an open-air lobby, tropical plants and animals to enjoy. The views are amazing with whale and dolphin watching out your windows. The pool area was large and uncrowded, even at spring break. There was alot to do for kids as well as adults. Easy to book and take adventures right off our beach. Great snorkeling at Black Rock! Swam with turtles every day there! We went to other locations to snorkel, but found the best was out our back door. Only disappointment was the dining options at the hotel. They need a good restaurant for families. The Ono grill was ok, but nothing to brag about, especially for the price. Their Tropics restaurant is closed a few nights a week. Unbelievable considering it is located right on the beach. Change it over to a restaurant to compete with Hula or Leilani's, which had hour waits every night and generate some money from that prime real-estate. Mind boggling that they don't!
April 1, 2013
Rated 5 out of 5 by Jackie28 Is nice hotel
We liked almost everything. Only dings are for some housekeeping issues--very dirty coffee pot, inconsistent delivery of coffee creamers, no ice bucket bag, etc.
Best swimming pools of all the hotels on the Ka'anapali strip. Very nice beach. Gemini snorkel/whalewatching tour right there. Next door to dining and shopping.
February 25, 2013
Rated 5 out of 5 by RobertandGina Excellent choice!
This was our first time to Maui together and we wanted it to be special. We were not disappointed! The property was beautiful, the rooms were very comfortable and the view was outstanding! All the staff were friendly, helpful and professional. We were so impressed that we are already planning our next trip here for 2013.
November 13, 2012
Rated 5 out of 5 by Bhood My experience
Other then the lack of customer service that I recieved after not getting the room I had paid for, everything was perfect. Had to make a call to the corporate office to get things straightened out but the next day got a new room and had the best birthday I could have imagined!!! Can't wait to bring the kids next year!
November 20, 2011
Rated 5 out of 5 by Margo27 Relaxing
The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax.
March 31, 2014
Rated 5 out of 5 by jj32 Perfect Experience
This hotel has everything - the staff was wonderful, from the lobby to the concierge to the pool attendants. The location is perfect- easy drive into the little town of Lahaina, but you don't have to drive at all-the beach is fabulous and the water is amazing, and there are great restaurants, shopping and beaches all along the beautiful oceanfront walk there. And of course the beds were soo comfortable! The hotel restaurants are fantastic, and there are other fantastic ones in walking distance. This was our second time here- we'll continue to come back to this one any time we come to Maui.
February 27, 2014
Rated 2 out of 5 by Shrike Sad to see this happen
Fourth time at this hotel in the last twenty years and it is truly said to see what was once a wonderful property, slide into such a sorry state. Ka'anapoli specifically itself needs a face lift, but what upset me the most was the room priceI paid, for such a run down "tired" hotel property. We will not be back
July 29, 2012
Rated 2 out of 5 by KeysUser This hotel has no idea what SPG is
Where to start... While the grounds are absolutely amazing, the rooms at this hotel need some serious rennovation: painted door hinges, old fixtures, paper-thin lockoff doors, just to name a few things on the "ick" factor. We asked to be moved to a different room because we could hear the people talking (no, not loudly) next door. When the front desk finally agreed to moved us (no special treatment for Platinum level), the new room had standing water in the bathtub -- a sewer backup. My biggest gripe, however, is the lack of an SPG desk at the front desk, and an overall lack of appreciation of SPG in general. No, we did not receive a room upgrade. Yes, I did wait over 40 minutes to check out and cash in my "Go Green" cards for points -- again, no SPG desk. If you're using the 12,000 points per night to stay in Hawaii, you're better off going to the Sheraton (much nicer with better service). Additionally, the $25 resort charge is just another way to stick it to Platinum members.
May 15, 2012
Rated 2 out of 5 by Pcbc175 Disinterested employees
No smiles. No problem solving skills. They erect hurdles. Blake oblivious! Manager Michelle never responded as promised. On fourth day of 7 night stay young man at front desk helped us as a Starwood guest. The worst parking lot. Spaces are way to small. Many discussions with other guests in parking lot.
March 28, 2013
Rated 5 out of 5 by missingmaui wonderful facility wonderful staff
Comfortable, clean, stylish and great views!
The Westin Maui Resort and Spa makes paradise even better!
April 7, 2014
Rated 5 out of 5 by Hawaiiantraveler77 A beautiful hotel with conveniences for Business Travelers and for Vacationers
I stay here all the time when I have to travel to Maui for business meetings. The location is so beautiful and conveniently next to the Whaler's Village Mall and great dining places. If you want to stroll along a beautiful beach sidewalk with a Sunset view, you must stay here.
July 16, 2012
Rated 4 out of 5 by clean789 great hotel horrible day spa
gorgeous hotel and "lobby" area.
super friendly staff everywhere.
private beach with tons of water activities available.
awesome pool(s) and pool bar.
great room, comfortable, awesome view from balcony.
excellent proximity to shopping, restaurants.
bathroom in our hotel room had beach sand on the floor from previous guests.
There's only 1 Jacuzzi in the pool area that's really small and not super hot.
the day spa is a joke. It's way over priced, and when we went, the men's steam room was broken and the women's Jacuzzi was broken. The staff was a bit snooty about it and the inside of the women's locker room was completely trashed-wet towels everywhere, used products strewn about, used wash rags in the shower, hair and hair ties on the counters, cups everywhere....I paid double price for THIS?! So not worth it.
-construction was going on, so we had to PAY more to get a room that didn't have construction noise/interference. We were not told about this at booking.
-the beach yoga teacher never showed up...glad we didn't pay ahead of time...
February 10, 2014
Rated 5 out of 5 by Sampson56 Westin Maui Kaanapali
The hotel staff at the front desk, concierge (Brian who was really helpful) gave us great info on hikes,snorkeling etc.were all wondreful. Rooms were very clean and comfortable with beautiful views. It was a very convenient location as well. Internet service worked just fine.
June 2, 2013
Rated 5 out of 5 by jod777 Fantastic location along Kaanapali!
Sure doesn't take long to get on Hawaiian time here! Rooms were very clean. Buffet breakfast is outstanding, but not the room service menu. The 2 times we got room service the quality of the food was poor. It was like the items were prepared hours in advance, not fresh. The kids LOVED the pool when we were there, choke with waterfalls, caves, watersports. The parrots and flamingos were a real treat for them. The waterslide is FAST and thrilling. The Heavenly Spa lived up to the name, I had repeat visits it was so wonderful. One disappointing feature of the hotel was the lack of hot tubs in the pool area. The only one is in the adult pool area, and it is TINY. This family enjoys hot tubs after the sun goes down! I spotted 3-4 places where they could add one (or two) on the family side of the pool. This was a real bummer for us. The beach fronting the hotel is great for swimming. Luau on site was enjoyable. Concierge and activity/tours desks were extremely helpful and booked activities we were interested in. A real proactive approach, which I appreciated. I think this property could use improvement with SPG recognition/awareness. My profile says higher floor, and the first room we were given was on the 2nd floor, next to the elevator, and DIRTY. We would still come back here, we LOVED our stay and had a relaxing and great vacation!
April 17, 2014
Rated 1 out of 5 by CherylS29 Not a Westin or Any Hotel Up to Our Standards - Do Not Stay Here
As a very frequent visitor to Hawaii (this is our 16th trip to the islands), this is the worst hotel/accommodation experience we have ever had. I thought that being an SPG member would mean something. HA! An apparent "ocean view" had us looking at a wall of high rises. I wish I could add a picture of our "ocean view." The room was so small we barely had room for our luggage. The bathroom was a joke and needed serious attention. You had to enter it sideways and I am a very slim person. Upon requesting an upgrade, the manager could only come up with something similar. Totally unacceptable. Do yourself a favor and never stay here. There are long lines for check-in, long lines for everything. We will never stay here again, nor could we recommend it to our friends or anyone else. This is the only review I have ever written, I feel that strongly about saving you the same experience we had. I hope this helps you. If you are an experienced traveler, this is not the place for you. If you have kids, never travel, perhaps stay here.
January 28, 2013
Rated 5 out of 5 by mcoletto Excellent Amenities
The pool, spa, gym, etc. all exceeded my expectations!
April 6, 2014
Rated 2 out of 5 by DisappointedM NOT highly recommended
I expected more from a Westin Hotel. The room was very average, with below average cleaning and maintenance. Outdated every where except for the lobby and spa areas. Staff never seemed to be on the same page when asked general questions about checkout and such.
September 26, 2012
Rated 5 out of 5 by Ande17 This hotel is a very comfortable place to stay
The Westin was a very relaxing place to stay. The service was wonderful, especially pool side and maid service. We loved the location, in that we could walk to a variety of retaurants and places where there were things to do (sailing, snorkeling, surfing, etc.)
March 26, 2013
Rated 5 out of 5 by Vacation22 Excellent Hotel
Very well maintained hotel, friendly and helpful staff.
April 2, 2014
Rated 5 out of 5 by cgk1 Enjoyed the pool and spa
My wife and I were married at the Westin Maui 9 years ago, and we had a recent stay to celebrate our anniversary. The hotel has a great pool area and spa. We also enjoyed dinner at Tropica. We felt the service was better than some of the other reviewers.
November 26, 2011
Rated 2 out of 5 by cacti1 Construction spoils stay
A significant portion of hotel was under construction which they did not tell me when I booked it!!!! Noise (7AM to 5PM) was very noticeable and disturbing as was the smell of paint and chemicals (were painting the exterior).
November 17, 2013
Rated 5 out of 5 by EvonA75 Hotel had amazing ocean views
The lobby is a beautiful way to start your experience here. The amenities for guests were also pretty amazing. From the bell service guys up front to the concierge and outside activities planners all were extremely helpful as well as very friendly. Some food service folks didn't always have a good attitude, but we rarely ate onsite.
July 22, 2014
Rated 5 out of 5 by GeneNJ Great Hotel, Great Location
My wife and I celebrated our 25th wedding anniversary at the Westin. We loved the hotel, the location was perfect and the staff was great. I highly recommend the couples massage at the Spa. Can't wait to return.
July 19, 2012
Rated 5 out of 5 by Wendy24000 Like coming home...
My husband and I have been staying at The Westin Maui since it first opened in 1987. It is as wonderful as ever. The staff is pleasant, engaging and very friendly. We highly recommend the Westin. Best pools!!
November 30, 2011
Rated 5 out of 5 by MikeMcKay Westin Maui-family vacation at it's best!
The staff at the Westin Maui were very attentive to all of my family's needs to insure we had an amazing 10 days in Kaanapali Beach. The food, cocktails and pool were awesome and we met great people who will become friends we will get together with socially back in California. We love the Westin Maui for it's great location, best beach and amazing staff who SE to our every need. Aloha and Mahalo!
July 19, 2014
Rated 2 out of 5 by HazelV This hotel has been "rode hat and put away wet"!
Upon arrival we were told our room was being cleaned and would be ready at 4. We checked several times with the front desk as the time grew close to 5pm. Same answer every time "it's not ready yet" "we will call you when it's finished. Finally, after getting very frustrated after 5pm my husband went to the front desk to complain and we were told that the room was actually finished at around 3. Seriously!
Biggest let down is the rooms are outdated and just plain worn out!
Carpet in the hallways leading to the room are filthy and bunched and gathered. Walls look dirty and old.
Bathrooms are again outdated. Tiles have cracks and grout missing walls just dirty
Carpet in the room dirty, bunched and gathered with threads hanging out
Balcony was cracked and bubble with paint lifting. Rails are old and dated
Staff at front desk were very basically unhelpful and just the attitude of going through the motions
Concierge were terrific
Housekeeping were most helpful considering the very daunting job they are given
Hostess for Relish is like a robot especially at breakfast. Like they are doing you a favor to take your name to seat you.
Waiters and bartenders were great
Valet were great
Pool and beach staff were great
Spa is worn out. Who wants to pay money for that!
Blond spin class teacher is soooooo annoying!!!! Which many of us comment on after the class was over. Where was Alesha or an equivalent replacement while she was on vacation.
April 8, 2014
Rated 2 out of 5 by Kfran00 Sales Oriented Stay
I felt less like a guest and more like someone being hustled into a time share presentation by nearly every concierge staff member. Not cool. Other hotel staff were friendly and helpful.
November 5, 2012
Rated 2 out of 5 by bbgun Maui is amazing, shame about the hotel
Firstly, we had booked and ocean view king room, my partner arrived at 10AM (i.e. EARLY) to be informed that there were none available, so got room with 2 doubles, you had partial ocean view if you stood out on the lanai. Staff tried hard to accommodate us, but clearly some problem with SPG's inventory management. Then, we were moved the next day to an ocean view room where the shower did not drain properly, so we would be ankle deep in soap scum as we showered. Thirdly, we had prepared to leave at 3am to drive to the crater for sunrise only to find that the Valet had parked us in to our parking spot (ran out of space) and had to spend 20 mins trying to get our car out of the lot. I'm pretty sure we're not the first guests to visit the crater nor was the first time the lot was full so you would have thought they would have provided some information to guests on this problem if they are planning to visit the crater. I don't stay at SPG properties that often, but my perception is they should be better than this. But at least Maui is and amazing island, and the beach where the hotel is located is great.
October 17, 2012