Rated 4 out of 5 by Kathy51 disappointed w/ front desk staff
very disappointed with ease of check-in, not billing multiple rooms to one credit card, one guest was told hotel was overbooked and couldn't accomodate her w/ out reservation which she had, another told she didn't ask for late check-in even though she didn't know that her plane would be delayed; steamers didn't work and left stains on bridesmaid dress; sour milk left in a refrig that we had requested. We would not recommend this site to friends.
July 18, 2012
Rated 4 out of 5 by Dr12 Poor HVAC
Our two rooms were unable to adequately cool down the first night of our stay. Maintenance tested it at 72 degrees at it's coldest. Makes it very difficult to sleep.
April 1, 2014
Rated 4 out of 5 by TravlnDawg Winter in Chicago
The Westin River North is in an ideal location. Multiple restaurants are nearby in all price ranges. Access to public transportation is easy. The facility has great views of the Chicago River (green for St Patricks when we were there), downtown, Marina City.
March 22, 2014
Rated 3 out of 5 by NYtraveler Needs more natural light and working air conditioning
Location is great being right on the Chicago river. The property itself, pretty standard.
Booked two rooms and both were upgraded to standard rooms on the Club/Executive floor as SPG Platinum.
Issues: Air conditioning on our floor (18th) was lacking. You can tell as soon as you got off the elevator. The room thermostat was set at 65 but the room was nowhere near that the entire stay. Felt more like 77. Called maintenance to check. He replaced a clean filter and brought a stand up fan to place in the room (not what I expect at a nice hotel). Maintenance guy was super nice though. Can't fault him.
The room lacks natural light as well due to facing the office building next to us and the windows being dark tinted and angled, little natural light gets in during the day.
The windows definitely needed a cleaning as well. Cobwebs were all over.
August 16, 2012
Rated 5 out of 5 by fancynancy The staff went way above my expectations.
Very comfortable spacious room for our family. We had quite a crew with us including my three kids and our baby sitter and the staff managed to find us two rooms with plenty of space for everyone. We never had to ask for extra towels because they were already there. The view from our room was incredible, so much so we hardly wanted to leave. Thank you Westin Management and staff for helping to make our stay so comfortable for our large family.
October 10, 2012
Rated 5 out of 5 by AuntRVA2012 Wedding/Holiday weekend
M y first personal trip to Chicago. Hotel is a great place to stay if you want to do some good sight seeing.
The hotel is only a couple of blocks from the elevated subway train. Staff suggested using the subway. Very cheap, quick transportation ($2.20 one way to Midway Airport). Unbelievable!!! Very easy to use.
Staff were friendly, not as attentive as would expect at a Westin, but it was a big holiday weekend!! Would stay at hotel again.
September 15, 2012
Rated 3 out of 5 by Gonzaga Room Review
My room (i.e., 1415) was way to gloomy (e.g., dark granite in bathroom and not enough lighting, earth tone fabrics (i.e., drapes, wall covering, furniture). To top it off, the room had an awful view or lack there of. I specifically requested a room with a view and to be on a higher floor but was not granted my request. As a SPG, I would have expected more than just two bottles of water. For example most of the other hotels offer free wireless, chocolates, etc. It would have been nice if Westin would have offered the same. Also when I called room service for my dinner (i.e., miso salmon) it was way to salty. I did let the kitchen staff know when called to confirm I received my dinner but by then it was way too late as I had eaten half of my dinner. Needless to say, I only stayed one night. The next morning I made arrangements to check-in elsewhere.
August 21, 2012
Rated 5 out of 5 by teacher32 Another terrific stay!
We have just returned from another visit with family in Chicago and had a wonderful experience again at the Chicago River North. The staff was attentive to our needs, friendly, and accommodating, especially Assistant Front Desk Manager Bryan Williams, and Front Desk Agents Sarah R, Kaitlyn and Francisco. Additionally the waitstaff in the Club Room, Kwasi, Lucy and Victor were fantastic as always!
January 23, 2014
Rated 4 out of 5 by aabny The staff was wonderful
I just got back from my stay and I had a wonderful experience. The staff were nice and helpful.
The only thing, I wish they had a travelers kit (razor and toothpaste etc) at the desk at check in. I was told I could called for it and ask, but would of liked it at the time of check in. rather than have to feel like I have to tip room service for it.
(someting like the first class kits on an airline).
A great hotel and I would go back!
February 26, 2013
Rated 3 out of 5 by RnRHalfDisappointed Not what we were expecting
Lighting was awful in hallway, closet & bathroom. Standing water, past ankles in shower. WORST PART- the lounge area in the lobby by the elevators reeked, evidently someone got (VISIBLY) SICK all over the chairs, floor & mirrored wall- @ 5:20 am we told the front desk, my husband & kids left at 8am, it was still there, they told housekeeping AGAIN. We all returned at 11:30am and it was STILL there, making us ALL sick to our stomach.
July 25, 2012
Rated 5 out of 5 by kebr Great Hotel
Just got back from a great stay at the Westin. Nice upgrade to deluxe suite. Excellent platinum recognition. Very friendly staff from housekeeping to Front Desk Mgr Selawe Tau. Club lounge was very comfortable and breakfast was good.
My dog likes how pet friendly it is too. He recommends the heavenly dog bed.
I travel a lot for work and it is nice for my family and I to be treated well when we travel together.
December 28, 2013
Rated 2 out of 5 by MDK13 TERRIBLE EXPERIENCE
WHEN WE WALKED INTO OUR ROOM IT HAD AN ODD ODOR, I ASKED FOR A DIFFERENT ROOM BUT NONE WERE AVAILABLE. WE WENT OUT AND BOUGHT SOME INCENTS TO HIDE THE STALE SMELL. THE WINDOW WAS SO DIRTY YOU COULD BARELY SEE OUT. I COULDNT CHANGE THE POOR FLOW OF WATER ON ONE OF THE SHOWER HEADS. I HAVE STAYED IN 100'S OF HOTELS, NONE OF WHICH CHARGED FOR WIRELESS SERVICE LET ALONE $15.00. WELL OUTTA OF ROOM ON THIS REVIEW, TO BE CONTINUED. !!
March 20, 2012
Rated 4 out of 5 by Teresa63 Spring Break Disappointment
I called 3 times throughout the week before and the day of our arrival to ensure there would be no issues and I informed the front desk that we would have a late arrival of 7:00pm. This was a very special vacation with my daughter. Unfortunately, when we arrived I was told there was only an "accessible" room for us when I insisted that I had called to confirm our room did the manager "move some things around to accomodate us".
March 21, 2013
Rated 3 out of 5 by RIB2012 Not my best Westin experience
Due to my hectic work schedule, I often rely on the late night food and beverage offerings of the hotels I stay in. On the night of my stay, the Westin was only able to offer some rather bland deli sandwiches, and not the better and broader selection I'm used to. Also, the wake up call I had requested came 40 minutes late, so I was unable to take advantage of your hot breakfast offering before catching my early morning flight.
August 26, 2012
Rated 3 out of 5 by puddle Westin Chicago North, the better Chicago Westin
While I like being on Michigan Avenue this is the better Westin option for Chicago. The rooms are better, by far.
March 30, 2014
Rated 5 out of 5 by DaveMi12345 Weekend in Chicago
Good weekend in Chitown with our son who lives next door in the Marina Towers. Great riverside views from 14 floors up. Bed was v comfortable. Easy to get to from the Dan Ryan x-way,
March 24, 2014
Rated 5 out of 5 by Browneyes20 Didn't want to leave...
My recent stay at the Westin Chicago River North Hotel was beyond comfortable. The "heavenly beds" are indeed "heavenly". We slept like the proverbial "baby" all three nights. Hotel employees were friendly, efficient, and helpful. The room attendants did an outstanding job of keeping the room neat and clean for us. We also appreciated Lucy in the Executive Lounge area for her kind and efficient service at breakfast time.
September 21, 2012
Rated 5 out of 5 by CPAJane Fantastic hotel!
I have stayed at this hotel numerous times, and every stay has been fabulous! The staff goes above and beyond from check in to check out and everything in between. It is a hidden gem with a convenient location just outside of the hustle and bustle of the Mag Mile.....nice and quiet but close enough to walk or take a short cab ride to all of the popular area attractions. When in Chicago I would never stay anywhere else!
September 17, 2013
Rated 4 out of 5 by KimberlyQ My Chicago home-away-from-home
I always try to stay at this hotel when I'm in Chicago for business. It's clean, comfortable, and has great views on the river. I also like having access to the executive lounge for evening hors d'oeuvres and breakfast snacks. This morning was annoying, however, as someone started hammering in the room next door while I was sleeping (after a late night working). Knocking on the wall did not alleviate the situation.
November 8, 2012
Rated 5 out of 5 by larrymr great front desk
the young man that checked me in was excellent.
it was a quiet moment in the am and he selected a great room// as i was for just one night.. and a SPG member.. I tried to go down later to thank him / but could not find..
if my record shows his name.. as I believe it will- please thank him for me and note the excellent service..
will be back !
February 3, 2014
Rated 4 out of 5 by DaveC1616 Always a nice room
Always find comfort at the Westin River North hotel. The staff is always friendly and accommodating. Very helpful. I will continue to stay here often.
March 24, 2014
Rated 4 out of 5 by Bob62 Hotel stay
The hotel was very nice and most of the the staff was very nice. The only problem I had was the people at the registration desk. I thought they could have been friendlier and they spent too much time talking to each other or focused too much the computer and would not realize that someone was waiting at the counter.
Everyone else especially the valet and baggage employees were very friendly and very helpful.
June 8, 2013
Rated 4 out of 5 by Lu59 Wish I could have given you a five!
Headed downtown to celebrate my husbands birthday. This was my first stay at this Westin. We enjoyed the location, the staff was great, room view not so great, toilet ran the entire stay. We mentioned that it was my husband's birthday, they gave him free internet, what a joke since we NEVER could get on. I would think they would have done something special, we have been SPG gold since 2006.
December 16, 2013
Rated 4 out of 5 by Duhale The hotel is at a prime location
I was here for a work event and extended my stay through the weekend. The hotel is in a great location. The staff is friendly and helpful at all hours of the day. The event and catering staff was fabulous. Our main point of contact, Trevor, did a absolute great job meeting all of our needs. For this being my first trip to Chicago- I'd definitely come back and would love to stay at the Westin River North.
March 17, 2013
Rated 4 out of 5 by HaYE50 Japanese sensibility
The Japanese sensibility of this hotel makes it sophisticated yet comfortable. The room was large with a full desk, club chair and chaise. The lobby is spacious and the Japanese style lounge is a great place to meet or relax. The location is perfect for walking, shopping and many trendy restaurants nearby. The gym had all the features including a locker room and sauna (but sauna wasn't working that day).
October 31, 2012
Rated 3 out of 5 by cohen921 the hotel needs some TLC
I have stayed at this hotel many times over the last few years. I have noticed the hotel services and amenities going down over time. at my recent stay, the wifi did not work in my room (I tried several devices), the shower dripped all night, and the fan would intermittently come on all night and make a huge amount of noise. and this was a room on the executive floor.
January 15, 2014
Rated 3 out of 5 by Jlis JH
The hotel lobby needs some sprucing up, it's dull when you first walk in. The staff was very welcoming & friendly. When we exited the elevator, there was a musty smell. The room also had a musty smell, but a great view of the river. The beds were comfortable, the room & bathroom clean, and a good size. The restaurant was closed as well as the gift shop. Good location, everything within walking distance.
July 27, 2012
Rated 5 out of 5 by Jojo808 Great location and beautiful view of the river
I really enjoyed my time at your property. Everyone was amazing! The Doorman and the Bellman took their time to talk to us everyday. The Front Desk was fast and efficient. The Bartender was friendly and the Concierge gave great suggestions on where to eat/shop. Also Housekeeping was very nice and room service was very good. Thank you for giving us such a nice room and for making my family feel welcome.
October 9, 2012
Rated 5 out of 5 by superglew Wonderful Stay at Westin Chicago River North
I typically travel alone on business, however I recently stayed at this hotel with my family during vacation. The staff could not have been any more friendly and accommodating. They put us in an extremely comfortable and spacious room. They surprised my kids by delivering milk & cookies to the room. There were several great restaurants nearby to choose from, and we had a short walk to Michigan Avenue.
July 3, 2013
Rated 3 out of 5 by johnb51va Noise problem
During a recent stay on the 7th floor facing Dearborn, the noise coming from the live music directly across the street where the doors were wide open for their patrons to enjoy the warm weather, was extremely annoying and disturbing. It lasted all day until after the dinner hour on a Sunday evening. I was attempting to work in my room for a meeting the next day and this was a very negative experience.
July 26, 2012