The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • Stati Uniti
  • Mappa

Camere e tariffe

Chiudi
  • Per soggiorni superiori a 90 giorni, chiamate il numero +(1) 866 539 3446.
  • La prenotazione può essere effettuata con un massimo di 550 giorni di anticipo.
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1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 4.2 out of 5 by 527 reviewers.
Rated 1 out of 5 by Poor service Poor service; poor response December 6, 2013
Rated 3 out of 5 by disappointing stay at the Westin... We usually love to stay at this hotel, but the last few times have been a bit off. We decided to give it one more try, and sadly, I think we will probably try the Westin on Michigan Ave or the new Aloft that opened in River North next time. While we did enjoy being upgraded to a larger room because of our gold status, the first room we were placed in had a strong smell of mold or mildew. We were quickly moved to a new room without issue and the room seemed to be fine. Unfortunately, later on when it was time to shower and get ready to go out, there was no hot water available. We called the front desk and we were told that an engineer was going to look into this. It was not resolved that night so we hoped it would be by the morning, but it was not. Upon checkout we were told that there had been some pipe maintenance going on, so that was probably the issue. We were awarded 1,000 bonus points for the inconvenience. November 29, 2013
Rated 5 out of 5 by Love this Westin! Very nice hotel! Everyone was so helpful! I will be staying here again when we come back to the city. November 26, 2013
Rated 5 out of 5 by Great Location/Friendly Staff I stayed in Chicago this weekend and has a great experience at this Westin. The staff was very courteous, especially Malcolm. The hotel was very nice and had a great location for shopping, restaurants, bars, etc. I plan on staying here on my next visit. - Aaron November 25, 2013
Rated 3 out of 5 by Outrageous I do not care for Westin pillows or bath supplies (soap, shampoo). However, I must say I was floored when I got a room service bill for a box of cereal and a pot of coffee which cost me $33.00. Absolutely outrageous. Won't be staying there agin or recommending the hotel to anyone. And $14.95 for wifi? Give me a break. November 20, 2013
Rated 3 out of 5 by not ready When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby . November 19, 2013
Rated 5 out of 5 by Great Place to stay in Chicago Stopped off in Chicago early November for 4 nights as part of trip to USA. Chicago was the first stop on our tour and we could not have been more impressed with the Westin at River North. From the minute we arrived we were made to feel very welcome and the staff greeting us at reception were fantastic. Our room was excellent and well maintained with a great view of the river. The hotel was very centrally located and ideal for our first time visit to Chicago. It won't be the last time we go to Chicago and we will definately be staying at the Westin again. November 19, 2013
Rated 5 out of 5 by Great service Our stay was really enjoyable mainly because of the hotel staff we had contact with who took such good care of us. The front dest personnel was friendly and efficient and we found the concierge, Diane S, to be really exceptional. She was always so helpful to us no matter what it was we were requesting!. Her assistance really added to the quality of our stay. November 18, 2013
Rated 5 out of 5 by great wonderful staff and concierge very helpful and quick check-in very helpful concierge with places to go and how to get there. November 18, 2013
Rated 5 out of 5 by Calm before the storm. We stayed at the River North Westin November 16 which was the night before big storms rolled through Chicago. We had a great experience and it all started off with a wonderful welcome from Sarah. Our check in experience was exceptional and it set the tone for a great stay. November 18, 2013
Rated 5 out of 5 by You Won't Be Disappointed My third 2013 visit to this well-operated and welcoming Chicago hotel could not have been more comfortable nor pleasant. From Front Desk to Bellmen to Housekeeping to Hosts in the Club Lounge, every individual welcomed us and never failed to ask if anything more was needed. The staff understands well that sincere respect and enthusiasm for guests has results. I will always return to this very well- situated -to-The Loop hotel for its continuing efforts to please guests. November 16, 2013
Rated 3 out of 5 by This hotel needs better maintenance staff No hot water and very dirty water (due to a prior maintenance procedure per the Front Desk). Still should have flushed the system in the rooms prior to renting the room to anyone. November 14, 2013
Rated 3 out of 5 by . For the 1st time staying at the Westin my expectations were high and they failed to deliver. November 13, 2013
Rated 5 out of 5 by Never disappointed at the Westin... Westin River North is beautiful and so centrally located to many Chicago attractions. Everyone so pleasant and helpful. I would definitely stay here again. November 11, 2013
Rated 4 out of 5 by Fabulous Location. Great Staff Close to everything, I cannot thnk of a better location to stay in Chicago. The concierge staff was especially helpful with reservations and directions. I did find the pressure of the rain shower to be a bit low, and I think that 2 robes instead of 1 should be standard in the room (though a 2nd robe was brought up within 5 minutes of my request). All in all, a wonderful stay. November 4, 2013
Rated 5 out of 5 by Great stay Most hotels are very similar in terms of the furnishings and amenities, but the staff can be a real differentiator. We stayed at the Westin Chicago River North this weekend and I must compliment Katelyn Klym on outstanding customer service. When we checked in she was fully engaged with us and found out that it was our wedding anniversary. To our surprise the next night we get a knock at the door and room service brought us up some wine and cheese - along with a hand written note from Katelyn. She even remembered that it was our 8 year anniversary !! A very nice touch November 4, 2013
Rated 2 out of 5 by recent stay at Westin Chicago This hotel was beautiful and clean and staff was friendly but beware of the hidden charges. No free breakfast and it was very expensive and not that great. Parking is much more expensive than other hotels we stayed at in Chicago. While the staff is nice and the room beautiful, you can get much better deals at other hotels. November 4, 2013
Rated 5 out of 5 by Great Staff I would like to pay a special thank you to the following staff and their excellent service. Thank you all for making my stay not only comfortable but so enjoyable. Front Desk: Cameron Orrell Brian Williams Engineering/ Operations: Robert Richter Bill Putman Services Operators: Sandra Holt Christine Allen Thank you, thank you, thank you. November 2, 2013
Rated 5 out of 5 by Concierge I just completed a 5 night stay at the hotel. My only comment is that the A/C in our room did not cool the room down sufficiently. The hotel offered for us to move rooms but we settled for a fan. The highlight of our stay at the hotel was the Concierge, Lisa Treacy. She was PHENOMENAL. She recommended day activities as well as instructed us how to get discount tickets to the theater (Once) as well as recommendations for dinner (Bavette's) both of which were over the top. She is a huge asset to the hotel and the reason we could come back. Thanks. October 29, 2013
Rated 5 out of 5 by A great hotel in a perfect location This Westin exceeded my expectations in atmosphere, comfort and service. A great location for seeing the city and close to restaurants and nightlife. October 29, 2013
Rated 5 out of 5 by Great location and staff The staff was very friendly and welcoming. Room had nice view and clean. Loved the big, marble tiled bathroom. Only problem was not enough hot water for a morning shower. We were in town for a show at the Cadillac Theater and dinner and found this hotel to be in a great location that made it possible to walk to all our other venues. Valet parking was $65 but I guess that was the going rate in Chicago. Would definitely stay at the Westin again. October 28, 2013
Rated 4 out of 5 by Great location for business event I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well. October 27, 2013
Rated 5 out of 5 by another wonderful stay Can't say enough about the 5 star service I receive every time I stay here. The staff goes above and beyond. Club level is comfortable and accommodating. Front desk cannot do enough! My home away from home! Thanks for another wonderful stay! October 24, 2013
Rated 4 out of 5 by Great experience ... .. With one small caveat ... Bathroom lighting weak at best. October 20, 2013
Rated 3 out of 5 by Recent Stay Bathroom needed work. Wallpaper coming loose. Shower head loose, sprayer loose. Would not hold shower without faucet also running. Water shooting out loose hoses. October 8, 2013
Rated 5 out of 5 by Great hotel in a great city! The Westin River North is in a great loction for enjoying all of the excitement that Chicago offers. Close to great restaurants and night spots, the Westin is only minutes away from Millennium Plaza, the Museum Campus, the Art Institute and it's Modern Wing, Navy Pier and Lincoln Park. Theaters are nearby, as is McCormack place, if you happen to be visiting for convention related activities. October 5, 2013
Rated 5 out of 5 by Perfect Sports Weekend Hotel The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame. Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration. We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go. Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations, We stay at numerous SPG properties every year and the Westin River North is definitely one of the best. September 30, 2013
Rated 2 out of 5 by Underwhelming Brand Experience I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return September 28, 2013
Rated 1 out of 5 by Disgusting bathroom I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment. September 28, 2013
Rated 2 out of 5 by September 2013 Visit The hotel overall was nice. Very friendly staff. Only compliant was our ac in our room was not cold enough for us to sleep comfortably. It was very hot and I even had to call the front desk for a fan. When we checked out, I mentioned it to the person behind the front desk. The only thing he said was they turn off the ac for the building during that time of the year because it's usually a lot cooler. And they heat up the furnance. He said it was something they do every year around that time. He certainly didn't ask to comp anything on my bill or any future enticement in order for me to come back in the future. Something like a complementary dinner or breakfast. Or even a reduction in my bill. Very disappointed on that stand point. After all, I did spend a nice piece of change to sleep in heat. And the temperature was in the 60's at night and around the 70's to the 80's during the day. 3rd weekend in September. Dara L. September 27, 2013
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