Rated 5 out of 5 by Gayle3 Love the comfortable Bed
Very quiet and especially spacious and comfortable room. Nice leaf soaps! I was goign to buy some in your gift shop and I forgot!. Are these at all Westin Hotels.
Thanks and I will definitely stay at a Westin again soom>
March 5, 2013
Rated 4 out of 5 by a123a ?
the hotel was fine. staff was helpful. dinner was good though cuisine choices were not that interesting. conference rooms on the main floor was kept quite [air conditioning] cool so bring a sweater if its hot outside!
August 30, 2012
Rated 5 out of 5 by Garo Westin Ohare
Everything was perfect except the placement of the bathroom door in relation to the toilet. Other than that very minor thing...it was five stars all around. Staff was very help
Lpful. Breakfast most excellent! Gary
March 14, 2013
Rated 3 out of 5 by Slafferty97 Room not up to Westin standards
I stayed in a King room on the preferred guest floor. The room furniture and decor feels tired, worn and dated. It's ready for more updates than carpet and lamps. The front desk people and th lobby decor were great .
July 2, 2012
Rated 2 out of 5 by Studentflyer Food
Restaurant and room service
Food was awful
September 2, 2013
Rated 5 out of 5 by Hilda16 The staff were very service oriented.
The staff were most attentive. I was there with a group. A hard pillow would have
been appreciated. I appreciated that the doorman was there to provide service if
needed. He did not overwhelm me to take
December 6, 2012
Rated 4 out of 5 by CT2012 Great Location for the area
Great Location. I love when a hotel is within walking distance to everything. Train to Chicago, Restaurants, Entertainment and the Convention Center all within a short walk. Rosemount is a clean, nice town as well
September 17, 2012
Rated 5 out of 5 by samjacklover Always love staying there when in chicago!
The staff & the hotel itself is great. They are friendly and so very helpful. And the rooms are nice and clean. Love that you can even go green there too! The rooms are comfortable and quiet when they need to be.
November 1, 2012
Rated 2 out of 5 by businesstraveller15365874 Great Staff, good features, poor execution.
Room and ameneties were nice, room was not clean. I could see it had not been vacumed, and that the bathroom had not been cleaned. Esepecially the toilet seat.
Staff was very helpful and acomodating though...
October 26, 2012
Rated 2 out of 5 by Mavro789 this hotel has no ambiance
A typical airport hotel. Everything is anonymous and dull.
August 27, 2013
Rated 5 out of 5 by Mingo77 Wonderful Chicago Hotel
I have stayed at this hotel twice and now and everything was outstanding. Only 1 minor flaw, the coffee pot in my room still had the used coffee packet / filter still in the coffee pot from the prior guest.
January 7, 2013
Rated 5 out of 5 by gary057 G57
After having a flight concelled because of wind, and being up for 30 hours related to diffent time zone flights, the front desk was excellent, and polite, in getting myself and family a nice room.
April 10, 2013
Rated 3 out of 5 by Traveler2222 Room Service
Placed an order for breakfast room service. After 45 minutes called downstairs and was told that they had no record of my order. Couldn't re-order because I had to catch my flight home, wasn't happy.
December 3, 2012
Rated 4 out of 5 by cj21 room
the floor/carpet is old and have a lot of stain, especially the entrance from the door. and dusty side table, i even have to dust the bedside clock/radio. the bathroom was clean.
Pool water is cold.
August 29, 2012
Rated 1 out of 5 by mr76 Got sofa bed - never again
This was the most horrible night ever we experienced in a Westin Hotel - clearly way under the usual standard of Westin Hotels.
We got a room with a sofa bed that we would not even offer friends staying with us at home. The "bed" was not even at hostel or cheap motel standard - after this night we had back hurts and were not at all well rested.
After a day long trip from Honolulu to Chicago we arrived after midnight at the Westin O'Hare and got this room. After we complained they told us that they were completely booked and that there was no other room left. And because of labor day weekend there wouldn't be any other hotel availability within 1h driving distance. This is completely not acceptable as we made our reservation already in May.
At night the hotel staff was very unprofessional in dealing the situation. They were completely unable to cope with the situation. They didn't even offer any compensation instead claiming by checking in we would have accepted the room to the booked rate. This is completely outrages.
Next time I would pick another location to stay near the airport.
September 5, 2012
Rated 4 out of 5 by Daveman Small Suite
Hotel is nice. Nothing to write home about. Rooms need an update. We stayed in a suite and it was really small. Not what I expected. I have stayed in other Westin Suites and they 3 times the size.
January 23, 2013
Rated 4 out of 5 by dcarter HOT rooms
Gennerally, our stay was good. However, many of us complaikned of room temp being too hot. The thermostat does not cool the room and I had to have the window open at times. Get the AC working!!
March 13, 2013
Rated 3 out of 5 by CherryA good location but rooms need attention
Being very close to the Blue Line station was very convenient. But in terms of my room, I had higher expectations. Issues about room cleanliness and shirt destroying iron made me quite upset.
October 29, 2012
Rated 2 out of 5 by Travel55 Would not recommend this hotel.
The service and quality of food in the restaurant two times was unacceptable. Rooms are nice and beds are very comfortable but the temperature in the room was hot and could not be adjusted.
January 26, 2013
Rated 5 out of 5 by Rusty65 Friendly Staff
Hotel staff was extremely friendly, from front desk to houskeeping to wait staff in the dining room. Extremely pleased.
July 27, 2013
Rated 5 out of 5 by Tipper51 great stay at Ohare
I love this hotel...it has a wonderful central location surrounded by great resturrants. The biggest thing is the Heavenly Bed...what a wonderful nights sleep. Great staff at the hotel.
August 17, 2012
Rated 5 out of 5 by Kenbob Perfect.
Easy access. Fast welcome. Great room. Very smoothe flowing hotel.
August 15, 2013
Rated 3 out of 5 by Sammygranny Several Problems
We stay here several times a year as it is close to family and we can bring our small dog too. This stay had 3 problems, one of which is unfortunately on-going. 1) The credit card system was apparently having issues as it took a long time to get authorization. 2) We received a wake-up call at 3:00AM from the front desk-unfortunately it was a mistake as we had not requested a wake-up call! 3) the on-going problem and most irritating of all concerns the parking gate: 9 out of 10 times our parking pass is apparently de-activated the SECOND we check out as it never works to raise the gate, which, while very annoying would be slightly more tolerable if only there was someone to answer the "assistance" button at the exit gate! ( THAT has never happened!) So we are forced to back-up, park, and make another trip to the front desk! Totally ridiculous! When we complained about the unauthorized wake-up call and parking gate issue to the front desk clerk, we were told that the manager would be informed and it was "implied" that our bill would be adjusted accordingly. Needless to say, that hasn't happened...yet...
August 29, 2012
Rated 4 out of 5 by RichA Nice place for a small conference
Nice facilities. Nice rooms. Beds good, but pillows a little beaten down. Good hospitality. Nice to get hot chocolate in the afternoon. Food mediocre. But close to other eateries.
March 10, 2013
Rated 5 out of 5 by Lola838 Westin is AWESOME
I've had the pleasure of staying with Westin three times this year and in each city, their facility is clean, professional and extremely friendly. I would recommend SPG to anyone.
November 1, 2012
Rated 2 out of 5 by Bealll95 It was ok, but it was not Westin
Had to work to get a fan. Housekeeping didn't impress me. $35 to park!!!! Are you kidding me!?!?!? My bed was not made correctly. This is a Westin!?!?!?!? Not e Westins I know
January 20, 2013
Rated 5 out of 5 by Jodee Amenities
The exercise room was wonderful. The sleeping and meeting rooms were clean and comfortable. I also liked the close location of the gaming center. I really liked my visit.
September 3, 2012
Rated 5 out of 5 by AmyL Great location for Board meeting
Have used this hotel for Board meetings a number of times. Convenient to O'Hare international airport. Rooms and meeting spaces are clean. Catering does an excellent job.
October 15, 2012
Rated 5 out of 5 by oldsoldier2 One night stand
Desk clerk was super warm. Though it was on weekend, staffing was complete. Food served to our group was very well prepared. Thanks for the ride to and from the airport.
October 23, 2012
Rated 5 out of 5 by Trojan Business meeting place
Hotel is very convenient for business meetings. Easy and efficient pickup and return to airport. Meeting rooms are well maintained and staffed
June 16, 2013