Rated 3 out of 5 by JbKI Filthy room:(
I've stayed at this hotel many many times. This time we requested the workout room with a treadmill. Unfortunately we never got to use the equipment. Our bathroom was filthy. Hairs everywhere. Disgusting toilet. I complained and they moved us to a clean room, but now i admit I'm hesitant to stay there again. They did give us breakfast vouchers but I'm not sure that made up for the gross-out factor.
December 29, 2012
Rated 5 out of 5 by JOPappas Fabulous Visit
I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc...
I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc...
She went above and beyond to make our stay "extra special".
I will go back to the Westin for many reasons but most of all Denise!!!
March 31, 2014
Rated 5 out of 5 by StuckinChicago Going the extra mile
Myself and two of my colleagues were recently stuck in Chicago due to the snowstorm. We ended up having to stay an extra two nights. One of the managers, David, helped us by applying our "event rate" to the extra nights and the concierge, Denise, made sure we were well looked after at the restaurants she recommended. Great job all around in making weary and frustrated travelers a little less so.
February 12, 2013
Rated 5 out of 5 by Cincy90 Nice Service
Even though there wasn't a restaurant open in the hotel during the renovations, a handful of helpful staff members made up for it. Alex, Miguel, another gentleman from banquets and the male bartender went out of their ways to make sure we had everything we needed even after the food cart closed down. We were staying there with a dance convention over the weekend. Thank you!
February 24, 2014
Rated 5 out of 5 by CT3SNP AXPONA event attendee with family
Great venue for this event. Did a great job of accommodating our family. Exhibit rooms comfortable and functional. Nice central location for the event. Close to downtown Chicago attractions. Excellent effort by hotel staff all the way to checking out of on-site parking. Thanks!
April 30, 2014
Rated 1 out of 5 by ashland1 I was disapointed with my stay
I have stayed in many hotels but this was the worst stay I ever have. You were telling people that there rooms would be ready by a cetain time and we waited almost 2-3 hours after that time. When you have guests staying there for compititions and they start say at 3 there shoukd be a way to get people in by then. When there is no room how are the dancer suppose to get ready ang focus on there dances. Then you had keys that did not work to the rooms and also the parking. You have people working at the desk that don't know how to do there math and everything is done there computer. Every time you would ask a questin every person would give you a different answer so you never what the correct answer was. The only one thing that I did like was that you were able to extend check out time without a charge. I will have a hard time recomending this hotel to any of my friends because I would be imbarresed with the service.
February 24, 2014
Rated 1 out of 5 by Susan Stay anywhere else, not at the Westin
1) Waited 10 mins at the front desk & resorted to tracking down restaurant staff to get checked in. 2)We were told that we should checkout at about 9AM because of construction in the hotel (we reserved a standard 1PM checkout). 3) We were in the room for 20 mins when maid BARGED RIGHT IN (!!!) to give us a dirty robe. 4) at 8:30AM a maid knocked on our door to 'ask us when we were leaving'
February 26, 2013
Rated 5 out of 5 by LynArk Superb Sleep
Westin beds and bedding are truly heavenly. I reserved a "renovated" room at the AAA rate. The room and bath were spacious and well equipped. Basic internet service was available for $7.99 a day - but be careful not to select the default "tech" package that costs much more (drop the menu down to find less expensive options). The bedding was so comfortable I wanted to take it home with me!
October 6, 2013
Rated 5 out of 5 by teri124 Perfect Stay
Everything about this hotel was just perfect. From checking in, our room, the breakfast room and bar were excellent. Even the Gift Shop was excellent. We found the shuttle very easily at the airport and the location could not be better. The train (the Blue Line) was right down the street and it made our daily trek into the city so convenient. Thank you for making our stay a memorable one!
November 7, 2012
Rated 5 out of 5 by Dita Family getaway
We had a wonderful time at the Westin O'Hare. Being an spg member we got upgraded were free which was very accommodating since we have a toddler who loves space so she can run around. The food was delicious and when we weren't satisfied with our breakfast one morning (food was late and cold) they took it off our total. The staff was friendly and pleasant. Thank you for a wonderful time!
October 29, 2013
Rated 5 out of 5 by Birck17 Great stay
My wife and I stayed at this hotel for our first time on 3/27/2014. We came in to go to the casino and see some local attractions. Your staff was very helpful in fullfilling our needs. The roon rates were more than reasonable and the room was really nice as was the rest of the hotel property. We will return for a stay for sure.
March 30, 2014
Rated 4 out of 5 by Ron625 Comfortable and quiet
Overall this was an outstanding hotel. Was disappointed in the "Green" option. While I participated in the "Green" option, I believe the maid service should still be required to enter rooms and replenish Coffee condiments and any other needs that can be done without changing linens and bath towels. Also for a 4 star hotel, breakfast room service should be available.
January 27, 2014
Rated 4 out of 5 by Kev67 Westin O'Hare
I have stayed at this property twice in the past few months. My first experience was less than satisfactory. This stay was much better, although I am still not sure that this property lives up to the Westin brand standard. The lobby and restaurant are nice and the conference facilities are good. The rooms, however, just do not live up to what I have come to expect from Westin.
October 8, 2012
Rated 4 out of 5 by Goban Good all round performance.
May 27, 2014
Rated 4 out of 5 by TSA1 Nice room, lacked additional room amenities
Our room was nice and clean. It lacked additional amenities because all it had was a desk, chair, tv, and small coffee pot. Our toilet needed to be unplugged 3 times because water did not flow properly. The hotel staff was great. The hotel location was. Excellent, close to many restaurants, activities, and the airport. Construction going on in the lobby area and 2nd floor.
February 21, 2013
Rated 5 out of 5 by GratefulSPGmember Friendly, accomodating staff
I appreciate the desk clerk letting us check into one of our two rooms early so we could go into the city. The shuttle driver kindly took us right the the "L" train stop. The bed was very comfortable, 2-headed shower wonderful, and room was large. I wish we had been staying more than just one night. BTW, Giordano's Pizza, just a block away, had amazing Chicago-style pie.
July 6, 2012
Rated 3 out of 5 by ghostgirl1 Average hotel
Cleanliness was okay. There were spots on the carpet. The bathroom robe had spots on it. Customer service did not seem to care that some of us had transportation cancelled because of the Storm Sandy. They were not helpful in trying to get us other forms of transportation. The restaurants and food were too expensive!!! Not sure if I would want to stay at a Westin anymore.
November 3, 2012
Rated 4 out of 5 by Marko1 Convenience
This hotel is located perfectly for a quick visit via air to Chicago. A shuttle that loops every 15 minutes gets you from the airport to the hotel without a hassle. You can also walk a block and a half to a rapid transit station from which you can take a traffic free ride into the center of Chicago at a low cost. In between, the hotel provides a solid Westin experience.
June 12, 2013
Rated 2 out of 5 by SAVBT No up to previous standards
This visit was disappointing compared to previous. The hall way to my room looked like it had not been vacuumed in a few days. My room had food crumbs around the seating areas and the carpet was soiled in a few places. The mirror in the bathroom was chipped and worn around the sink. To me, it is time for a complete hotel make-over, plus better housekeeping inspections.
June 15, 2012
Rated 2 out of 5 by jt2355 Undergoing Construction -- Beware
I was not notified that this hotel is undergoing major construction and has very limited food choices as a consequence. There was no gift shop to buy snacks, the room service menu was extremely limited, and the food at Starbucks looked old and not at all fresh (i.e., fermented looking fruit cups).
I was hungry my whole stay.
March 20, 2014
Rated 4 out of 5 by OHBoy614 Nice place!
The front desk staff was very friendly. Jennyfer stands out as having particular interest in making sure we had a pleasant stay. The room was clean and the bed was very comfortable. My other half wasn't a fan of the pillows, and the bathroom could use some updates. Never ate at the hotel as the cost seemed very high. But overall, I'm looking forward to future stays.
August 1, 2012
Rated 2 out of 5 by Chas1434 Problems
First my room had no heat. I called teh front desk 3 times in a 5 hour time frame. The last call I was told that they checked it out and needed to order a part. Then I was asked if I wanted to stay in that room or move to another.....
I also lost $3.75 in a vending machine after moving rooms and was told "Sorry about that"....
Nice hotel good atmosphere but ......
January 6, 2013
Rated 1 out of 5 by Tara0511 Horrible experience/unprofessional staff
The Westin Hotel is no longer a top choice for our family! After the manager of the front desk quoted a $15.00/day parking price to the owner of our dance studio, it was a shock to learn that upon our arrival we were told that parking was $25/day and that an error was made and there was nothing Westin could do about it...ARE YOU KIDDING ME!! I spoke with 2 front desk people and was treated horribly, spoke with corporate was emailed twice by a manager who disclosed that "there was nothing he could do". This is not just a matter of $30.00...it is the principle here! If we were quoted incorrectly, that is NOT the fault of the consumer. Interestingly enough, several other members from our studio were granted the $15.00 a day price and their bill reflected it after front desk staff "fudged" their charges to grant them the credit! Horrible experience, unprofessional staff and you folks clearly don't stand by your word! You will never get our business again!
March 3, 2014
Rated 2 out of 5 by Sal9965 Executive suite failed to deliver
We booked the executive suite as the rep presented it as a great room - nicest in hotel. There is no way it was 700 square feet - there were no French doors as the picture showed and the amenities were standard. Not worth the extra money. We were in room 1116 so perhaps that was a bad room but I called and asked front desk and they assured me it was a suite.
July 29, 2013
Rated 5 out of 5 by Sheila1 Close to downtown Chicago
We got there at 8pm, they didn't have a double bed for our family, but they did up grade us free with a king size bed & couch very nice. They also paid for our parking, because of our inconvenience. Everyone was very nice. If you stay in Chicago you pay for it, it's worth the drive to stay out of down town and to be treated like loyalty! Thank you Westin!!
September 3, 2013
Rated 4 out of 5 by nrad Problem with the door lock
Arrived fairly late and hungry. The key card would not open the door. Fortunately, I was able to flag down a staff person who was able to open my door. He also got a working key and left it under my door. Probably seemed longer that it really took since I wanted to get to the restaurant ASAP.
At some point it would be nice to have free wifi for everyone.
September 19, 2013
Rated 3 out of 5 by Dave43 This is a fading hotel from many standpoints.
I stayed one night this time but have stayed here many times before. Three problems with my room. First, there was significant mold apparent in the shower. Secondly, the TV worked poorly. I asked to have the remote fixed but after it was repaired, the remote still worked intermittently. Finally their was a hand towel hanging up that had red stains on it.
December 20, 2012
Rated 5 out of 5 by dancemom66 nice hotel
we had a great stay. We were with a huge convention and it never felt super crowded or crazy. The elevators were never full and things were clean and fresh. Didn't eat in the restaurant...I heard there were a few problems with that but the starbucks was great. The rooms were big...wish you could turn the heat down more, it felt a little stuffy at night.
March 4, 2013
Rated 1 out of 5 by Anin Rude and Unhelpful Staff
The hotel management clearly does not care about its guest. There is ZERO recognition for a SPG Platinum Guest (a Lifetime Gold). There was an unwillingness to be helpful. We had requested two connecting rooms (for our young children) and they did not even bother to do that. We had actually called ahead and even had the SPG Pltinum concierge call to arrange this. The front office staff is the WORST of any SPG hotel we have stayed in. In particular, the front office manager had an awful attitude and probably is ill-suited to be in any customer service role. One of the elevators trapped my husband for a short while, the door of one of the three rooms we had got stuck and the airport shuttle was late. The staff at the restaurant was exceptionally nice and helpful and so was housekeeping and valet. No one was there to help at the Fitness Center or answer any questions about potential spa treatments. There is a cavalier attitude towards guests.
June 6, 2013
Rated 4 out of 5 by J1223 Nice staff, good location, few things need improvement
Dirty bathroom when we checked in, called to have it taken care of while we were out for the evening and it was not done. Service express sent a $5 coffee shop certificate to say sorry and cleaned it a day after check in. Room was well worn, furniture scraped up, carpet was shredding, tiles were loose in bathroom very surprising for a Westin...
December 28, 2012