Rated 3 out of 5 by ericka79 Information
When I made my reservation no one notified me that there was construction going on, untill the loud banging noise woke me up to early.
January 13, 2014
Rated 5 out of 5 by Cutie21 Surprise in the closet !
Upon getting to our room everything looked very clean and fresh. The room had been redecorated,and the bed looked wonderful ...especially after our long drive. Upon further inspection,imagine our surprise when we opened the closet to set the safe,where i on the floor lay a crumpled pair of ladies(we think) underwear and a pill on the floor. We did not report it,as we had a flight in the AM and did not use the closet. Some staff member was careless. We will continue to stay at Westin hotels,including this one,because we know we always have a good experience. Hopefully no more surprises!
January 12, 2014
Rated 2 out of 5 by Craig27 Bad Westin experience
I have been a fairly loyal Starwood member over the years, but will likely choose an alternative option next time I'm in the area. Hotel was a mess/dirty, staff was not helpful upon check-in and tried to force me into a King Size bed for a family of 4..... and there was way too much noise throughout my stay.
January 1, 2014
Rated 5 out of 5 by stringer1 Staff made us feel important
We were here for only one night. The hotel was very busy with a convention. Without having to ask, we were given a room on the 12th floor far from the crowd. Breakfast was excellent with a very pleasant, very accommodating waitress. We were, however, not expecting a parking fee.
December 30, 2013
Rated 5 out of 5 by Boonpldoggie My stay
I was very impressed with the entire staff of your hotel. The people in the restaurant were especially helpful. I have no negatives and only positive things to say about the Weston
December 28, 2013
Rated 4 out of 5 by JDK23 close to the airport; comfortable rooms
Hotel was comfortable and conveniently located near Ohare airport. Staff was friendly
December 23, 2013
Rated 4 out of 5 by dkoch65 Overall a good stay - A minor housekeeping issue
Love the Westin brand. Had a little issue with housekeeping in that they did half the job on my room. They picked up most of the dishes/towels but never put in new hand towels or bath mat, left some dirty glasses, and didn't replenish my water bottle. It's like something interrupted them, and they forgot to come and finish. Nothing that was critical, but someone should check the room review process.
December 16, 2013
Rated 4 out of 5 by KZtraveler New Rooms
Great remodel. A solid Westin Property. Great Shuttle services to and from airport.
December 9, 2013
Rated 5 out of 5 by Mike09 This is an excellent hotel for business meetings.
The hotel is an excellent facility to host business meetings, large or small. It is very accessible to all means of transportation, offers excellent meeting rooms, attentive staff and the comfort of the rooms are superb.
December 6, 2013
Rated 5 out of 5 by khd30 Great value
Excellent hotel, great value
December 2, 2013
Rated 5 out of 5 by SBDC A wonderful place to stay
Everything about this hotel was first class. The meeting rooms were comfortable, food excellent, and staff first rate. Rooms were quiet, clean, and comfortable. Very enjoyable!
November 27, 2013
Rated 5 out of 5 by ABMom Midwest Fur Fest Alternative
We stayed at this hotel while attending the Midwest Fur Fest. It was such a delight. I loved the rooms, the staff was so helpful and responsive. I must also stress that the parking was wonderful.
November 26, 2013
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
Always a pleasure to stay at this hotel when arriving late into O'Hare. I would highly recommend this hotel as a stay.
November 24, 2013
Rated 5 out of 5 by businessmom3 Great hotel and experience
Definitely consider this hotel on your next trip. It is very close to the airport, clean, the beds are very comfortable and the staff is very professional and nice. Couldn't recommend any higher.
November 20, 2013
Rated 3 out of 5 by SuitcaseGirl Too dry
The building was so dry that after two days my lips were cracked and bleeding and I was not the only one at the meeting with the issue. When I mentioned this to staff they brushed it off and said it was just Chicago climate (I live in Chicago, so ... no).
But all of the meeting staff (banquet etc) were *excellent!*
November 18, 2013
Rated 5 out of 5 by Janiebird Best Ever
This was one of the best hotels I've stayed in as a frequent traveler. It was beautiful, clean, quiet, and convenient - all of the elements of a great place to stay. I liked having the option of choosing to not have housekeeping services. The shuttle service was outstanding and very prompt.
November 11, 2013
Rated 5 out of 5 by JIC9142013 This hotel has comfortable accommodations.
The hotel has a warm ambiance, efficient staff, and very comfortable room accommodations. It took ten minutes to get to the airport, even in commute traffic. We held a meeting on the 12th floor. The breakfast and lunch was wonderful.
November 9, 2013
Rated 5 out of 5 by Andyh1229 great place
the check in prosses was great..
November 4, 2013
Rated 4 out of 5 by spif my stay
I enjoyed my stay at the Westin. I loved the Starbucks coffee. The atmosphere was very pleasant.
October 31, 2013
Rated 5 out of 5 by Dita Family getaway
We had a wonderful time at the Westin O'Hare. Being an spg member we got upgraded were free which was very accommodating since we have a toddler who loves space so she can run around. The food was delicious and when we weren't satisfied with our breakfast one morning (food was late and cold) they took it off our total. The staff was friendly and pleasant. Thank you for a wonderful time!
October 29, 2013
Rated 5 out of 5 by LJTN I felt pampered!
This is the most comfortable hotel I've ever been in. The staff was friendly and the bed slept better than mine at home. Amazing comfort!
The only complaint I have is that while the hotel claimed to have wifi, it was only available in the lobby. You had to pay extra to have it in your room. That was surprising and unusual compared to the high service given otherwise.
I was staying at The Westin O'Hare for a convention. There were over a thousand people attending. The elevators were fast so even the lines weren't long. The escalators made getting from one place to another quick and convenient. The rooms were LARGE with plenty of space to spread out and relax. The shower head was to die for...LOVED it!!!
I would highly recommend Westin and would love to stay there again!
October 29, 2013
Rated 4 out of 5 by Connie1 Concierge A+ Internet accessability F
Denise, the Concierge, was tremendously helpful. I paid $15.85 for Internet, which worked well Sunday, but unavailable on Monday, the day I checked out. Had I stayed longer, I knew that I could count on her to help with that. The internet accessability was the only disappointment.
October 22, 2013
Rated 5 out of 5 by fit2betai Best Airport Hotel by FAR
Often times it is difficult to find a clean, high-end hotel close to an airport. The Westin O'Hare is a rare exception to this rule. Close to O'Hare with shuttle transportation to and from the airport, this hotel is stellar. The amenities are reflective of other Westin properties, the staff was attentive and the location was key. I would definitely stay again and recommend the hotel to anyone in need of a room in the area.
October 18, 2013
Rated 5 out of 5 by Clownlover A hotel that is clean, comfortable and accomodating
The Westin O'Hare is reasonably priced, recently rennovated, staff is very friendly and willing to meet your every need and the bed/pillows are extremely comfortable. The menu in the restaurant has something for everyone and is tasty. Not far from Downtown. Your stay will feel as if you are "home".
October 9, 2013
Rated 5 out of 5 by Didi Recent Stay at the Westin O'Hare
Hotel has a nice atmosphere, is comfortable and met all of my travel needs.
October 7, 2013
Rated 5 out of 5 by Pam55 Pet Friendly
The BEST pet friendly hotel I've ever stayed in. Generally hotels give you terrible, smelly rooms because you have a pet. The Westin went way beyond to make our dog feel welcomed too. Thank You!
October 6, 2013
Rated 5 out of 5 by LynArk Superb Sleep
Westin beds and bedding are truly heavenly. I reserved a "renovated" room at the AAA rate. The room and bath were spacious and well equipped. Basic internet service was available for $7.99 a day - but be careful not to select the default "tech" package that costs much more (drop the menu down to find less expensive options). The bedding was so comfortable I wanted to take it home with me!
October 6, 2013
Rated 3 out of 5 by JLJB Westin O'Hare
The hotel was fine - front desk and meeting staff were outstanding and very nice. The hotel offers you no housekeeping for 500 bonus starpoints. It is worth the bonus points - the housekeeping services were horrible during my stay. I could have done a better job without any housekeeping. The only thing that I received was my trash emptied and clean towels. Sink and countertop not wiped down, bed not tucked in, glasses not replaced.
October 3, 2013
Rated 4 out of 5 by csaf123 great location off I-294
Westin is a beautiful hotel. The only downside to our stay was the bedding was not as "heavenly" as at other Westin Hotel's we've stayed in. The a/c is tricky to use....took us two nights to figure out comfort level and thirdly, the shower curtain had a slight moldy smell. Other than that, very clean accommodations and very polite staff.
October 3, 2013
Rated 5 out of 5 by mcmahani Incredible service and staff! Fantastic Hotel.
From the moment I first arrived for our months-long work assignment in Chicago, I immediately felt like I had stepped into my new “home away from home”. Katie greeted me at the front desk with a friendly smile and obvious dedication to serving guests. Our initial contact with the hotel began with pre-arrival reservation requests through Chrissy, who was thrilled to have us join them at the hotel for a prolonged stay in the area. She has made every effort to make the reservation process easy regardless of our high-maintenance requests!
In regards to their stellar service score, I personally have witnessed the exceptional customer service that all employees demonstrate. Yakin and Nora are fantastic at assisting with in-room dining requests as they make recommendations from their own experiences, then follow up to ensure you enjoyed your meal! It is clear they care about each guest they come in contact with and want to ensure you have the best stay possible at the Westin O’Hare.
Then Sue, possibly the most considerate Guest Experience Manager I have had the pleasure of meeting, went above and beyond to make me feel recognized for my time at their hotel by somehow knowing my favorite type of wine and having it delivered to my room. I have witnessed her interaction with other guests at the front desk where she makes everyone feel welcome and important.
Throughout my stay, Katie and Jasmine made fantastic food recommendations at the in-house restaurant, and even some amazing recommendations for nights when I needed to get out and enjoy some fresh air. Kelly was also fantastic at answering any random questions I had, and ensuring my simple requests every now and again were treated like the hotel’s top priority.
I never once felt like I was a burden, in fact I always felt like Royalty! I have worked for other Hospitality chains in the past, and I have been overwhelmingly impressed by the levels of service and quality demonstrated by the staff at the Westin O’Hare. The staff surpassed my expectations in every way and I cannot wait to return to the hotel in the future for business or for vacation.
If there is one down-side to the hotel it is this: I have now been treated so well by each and every member of the staff at the Westin O’Hare that it will be very difficult to ever find equal levels of customer service and attention to detail. Pete, the GM, has done such a fantastic job at training his staff and ensuring they understand what real customer service means. Thank you, Westin O’Hare, for really setting a higher standard of service in the hospitality industry!
October 2, 2013