Rated 5 out of 5 by Russ78 This hotel is fabulous
We were treated very special. The staff was
Exceptional, courteous & accommodating.
The food was outstanding. Our room was well furnished, very clean with a nice view.
The bedding & bed was the best!
May 1, 2014
Rated 5 out of 5 by blufkin Pleasant surprise
This was a last minute reservation and I couldn't have been happier. The staff was incredibly nice and very helpful. I ordered room service and asked the gentleman if there was anything I "had to have." He recommended the risotto and it was amazing.
November 15, 2013
Rated 3 out of 5 by Nonickname367 Service Good, Property Not
Staff is very friendly and provided good service. However, the restaurant kitchen is slow, does not get orders right. The room was claustrophobic, some room amenities were missing, and the bed was not comfortable. But how was the play, Mrs. Lincoln?
October 2, 2013
Rated 2 out of 5 by Eleanor55 The hotel is old and it shows
The staff were all very friendly and helpful. The hotel, however, is old and dirty. The carpets in the hallways were very dirty. The bathroom was very dirty. The shower had a lot of mold and was just plane dirty.
The room was small but comfortable.
July 19, 2013
Rated 1 out of 5 by Frustrated111 Disappointed
I was disappointed in this hotel. I think they were under-staffed for such a busy weekend. Had to wait a long time for any service (bar, restaurant, front desk). The plugs in our room (bathroom and desk) did not work properly (very loose - had to hold the plug in while using or else it would fall out). After the first night, we asked if we could move to a new room. They said yes and that they would call us as soon as the new room was clean & ready. They never called. After 5 hours, I went down to ask for an update and there was a new person at the desk and they did not know anything about it. The fire alarm went off about 11pm on Saturday night, but stopped after about 1 minute.... so, not sure what happened. I asked the next morning and the person had no idea. I have stayed at other Westin's, and have always had a good experience. Also, my room had peeling paint on the ceiling and walls and was very dim (even with all lights on). It was also extremely small. This hotel did not meet the Westin standard that I have experienced elsewhere.
October 7, 2013
Rated 4 out of 5 by GPP54 Great location
We stayed to attend a wedding . The facilities are a great blend between old and new. Good location to all downtown Columbus attractions.
May 26, 2014
Rated 2 out of 5 by Jessb0901 Staff not helpful
We were traveling with small children and needed to check in promptly. After a long wait past the check in time by at least 30-45 minutes we were told our rooms were still not ready and staff did not feel this was an issue they should address.
June 17, 2013
Rated 3 out of 5 by Warren31 This hotel needed security all night
I was unfortunately visiting the day before Halloween and on Halloween. There was a party of children there that made the stay very, very, very unpleasant. They ran through the halls constantly in underclothes. The fire alarm was also pulled.
November 1, 2013
Rated 5 out of 5 by Denna Very relaxing atmosphere
I had a very nice stay, IT was clean, quiet, and very accommodating.
June 11, 2014
Rated 3 out of 5 by mjw77 Not your typical Westin
the hotel is beautiful historic building, problems is that my room was small, chair had tears in it, bed looked slept in and hotel did not recognize my SPG status.
It is OK at best, if you dont mind small space and I mean small it is ok.
September 1, 2012
Rated 2 out of 5 by wishs562 Can't handle large groups
What a stressful experience! The hotel was under staffed to handle the multiple large groups this weekend. From the restaurant to bellhop, they created undue stress on our party! The rooms, once we finally got them, were beautiful.
August 5, 2013
Rated 3 out of 5 by uniquenickname Room Specifications at Booking Aren't What You Get
There was nothing wrong with my stay at Westin, but it was disappointing to discover some of the extra fees that I did not anticipate. $22/day for valet parking with no lot to self-park was annoying, but I can handle it.
I'm extremely disappointed in the misrepresentation the website made at the time of my booking to say that internet would be included for free. I booked a room with a Queen size bed. There were two options: a larger room OR a one with less square footage but the booking site said it included free internet. I selected the smaller room because I knew I would need the internet over the course of my stay.
Well, it turns out this was merely a sham. I ended up with the smaller room AND had to pay for the internet. The internet wasn't included in the price of my room and when I inquired with the front desk they said nothing showed up in my room reservation regarding it. I'd think I must have misread the booking site, except I have a few other friends who stayed at Westin and made the same selection - and none of us received the free internet.
August 2, 2013
Rated 5 out of 5 by jiam This hotel has great staff
My recent stay at the Columbus Westin Hotel was well beyond my expectations. I have already spread the word about this hotel's cleanliness, exceptional hospitality and awesome service. Staying there was a well deserved experience.
March 22, 2013
Rated 3 out of 5 by pats7 below standards
I was disappointed overall. Room very large, bu VERY dated. TV was way too small to even watch from the bed. Heater makes so much noise it wakes you in the night. Staff very focused on their chores, not too much on guests.
December 11, 2013
Rated 2 out of 5 by bill028 poor
no acknowledgement of my gold status, no asking how i want my bonus points - probably didnt get them. Terribly small room - no portfolio...... basically everything that works as clock work at every other SPG was not done
October 18, 2013
Rated 4 out of 5 by OAACEMember Relaxing in Elegance
My stay was relaxing in elegance of a nostalgic grand hotel. Our conference was handled with much care and service was that of high standards of yesteryear .
April 30, 2014
Rated 1 out of 5 by imhr Do not stay at this hotel
If you enjoying staying in an extremely small room this is a hotel for you. The bathroom is so small that you can’t even place your toiletries in the bathroom.
April 28, 2014
Rated 5 out of 5 by FBurgess Friendly and accommodating
We recently stayed during a weekend and truly enjoyed our visit. Meredith at the front desk was friendly and helpful, the room was clean, the building elegant and the valet parking quick and convenient. Great stay!
February 9, 2013
Rated 1 out of 5 by Leduvar The worst Westin ever
This hotel is old, my room was cramped, needs painting in several public areas, the bartender was pathetically inept at the bar, the location is in decaying part of town. They need to take the Name Westin off it.
October 6, 2013
Rated 2 out of 5 by elll88 Needs Improvement
This hotel needs to upgrade the gym among other things. It was laud and I could hear the people next door as if they were in my room. The room was very very tiny and I don't think I'd be staying here again.
November 21, 2013
Rated 5 out of 5 by shastabet Comfortable and inviting
Me, my husband and daughter stayed here in March 2013, and we absolutely loved it. We wished there would have been a pool and hot tub, but for comfort, cleanliness and easy sleeping, I would stay here again.
March 26, 2013
Rated 4 out of 5 by Pfunkrasta Long black hair
My last stay was questionable at the Columbus Westin. There was a long black hair in the shower that wasnt mine. Additionally, the toilet didnt flush without three attempts and the desk lamp didnt work.
February 13, 2013
Rated 3 out of 5 by ConferenceGoer Friendly Staff, customer ervice options need improvement
The room was small, there is no free Wi-Fi in the room which is incredibly unfriendly for business, there is no available shuttle provided by the hotel. I have had better amenities at value hotels.
June 6, 2013
Rated 5 out of 5 by Lee534 Very nice.
Comfortable room and responsive staff.
June 2, 2014
Rated 2 out of 5 by TGESG Expected better
This hotel needs to be remodeled. It does not seem to provide the quality I expected for a Westin Hotel in terms of the finishes and design. Perhaps you should consider a new interior design.
June 24, 2013
Rated 5 out of 5 by Grandpa A hotel with great character and great service
We stayed here for a recent wedding and it was fantastic. Great service and having the wedding and reception in the same place was wonderful. Kudos to the staff. They have service perfected.
February 25, 2013
Rated 5 out of 5 by Valentine57 So classy and comfy
We were in town for a wedding , and stayed with you. It was not our first time, and will not be our last. Your beds are wonderful , and the room was spotless. The staff is also exceptional.
July 15, 2013
Rated 3 out of 5 by soco dingy room
the Westin Workout room they assigned me felt like an old meeting room that they had turned into a guest room. The place felt like a sweaty place. Bathroom was questionable in cleanliness.
October 19, 2013
Rated 3 out of 5 by Jperi Small Rooms
I've been staying with Starwood for years and this was the smallest room I've ever been in. I was almost able to reach the door from my bed. I expected more for platinum status members.
August 9, 2013
Rated 1 out of 5 by Mich777 Tiny Room Hotel
Although hotel seemed to be newly remodeled the rooms where still like the old hotels. Small! Be careful on your way to the bathroom at night. You might run into the wall or dresser.
October 28, 2013