Rated 2 out of 5 by Eleanor55 The hotel is old and it shows
The staff were all very friendly and helpful. The hotel, however, is old and dirty. The carpets in the hallways were very dirty. The bathroom was very dirty. The shower had a lot of mold and was just plane dirty.
The room was small but comfortable.
July 19, 2013
Rated 3 out of 5 by pats7 below standards
I was disappointed overall. Room very large, bu VERY dated. TV was way too small to even watch from the bed. Heater makes so much noise it wakes you in the night. Staff very focused on their chores, not too much on guests.
December 11, 2013
Rated 2 out of 5 by Jessb0901 Staff not helpful
We were traveling with small children and needed to check in promptly. After a long wait past the check in time by at least 30-45 minutes we were told our rooms were still not ready and staff did not feel this was an issue they should address.
June 17, 2013
Rated 3 out of 5 by mjw77 Not your typical Westin
the hotel is beautiful historic building, problems is that my room was small, chair had tears in it, bed looked slept in and hotel did not recognize my SPG status.
It is OK at best, if you dont mind small space and I mean small it is ok.
September 1, 2012
Rated 2 out of 5 by wishs562 Can't handle large groups
What a stressful experience! The hotel was under staffed to handle the multiple large groups this weekend. From the restaurant to bellhop, they created undue stress on our party! The rooms, once we finally got them, were beautiful.
August 5, 2013
Rated 3 out of 5 by uniquenickname Room Specifications at Booking Aren't What You Get
There was nothing wrong with my stay at Westin, but it was disappointing to discover some of the extra fees that I did not anticipate. $22/day for valet parking with no lot to self-park was annoying, but I can handle it.
I'm extremely disappointed in the misrepresentation the website made at the time of my booking to say that internet would be included for free. I booked a room with a Queen size bed. There were two options: a larger room OR a one with less square footage but the booking site said it included free internet. I selected the smaller room because I knew I would need the internet over the course of my stay.
Well, it turns out this was merely a sham. I ended up with the smaller room AND had to pay for the internet. The internet wasn't included in the price of my room and when I inquired with the front desk they said nothing showed up in my room reservation regarding it. I'd think I must have misread the booking site, except I have a few other friends who stayed at Westin and made the same selection - and none of us received the free internet.
August 2, 2013
Rated 5 out of 5 by jiam This hotel has great staff
My recent stay at the Columbus Westin Hotel was well beyond my expectations. I have already spread the word about this hotel's cleanliness, exceptional hospitality and awesome service. Staying there was a well deserved experience.
March 22, 2013
Rated 2 out of 5 by bill028 poor
no acknowledgement of my gold status, no asking how i want my bonus points - probably didnt get them. Terribly small room - no portfolio...... basically everything that works as clock work at every other SPG was not done
October 18, 2013
Rated 2 out of 5 by elll88 Needs Improvement
This hotel needs to upgrade the gym among other things. It was laud and I could hear the people next door as if they were in my room. The room was very very tiny and I don't think I'd be staying here again.
November 21, 2013
Rated 1 out of 5 by Leduvar The worst Westin ever
This hotel is old, my room was cramped, needs painting in several public areas, the bartender was pathetically inept at the bar, the location is in decaying part of town. They need to take the Name Westin off it.
October 6, 2013
Rated 5 out of 5 by FBurgess Friendly and accommodating
We recently stayed during a weekend and truly enjoyed our visit. Meredith at the front desk was friendly and helpful, the room was clean, the building elegant and the valet parking quick and convenient. Great stay!
February 9, 2013
Rated 5 out of 5 by shastabet Comfortable and inviting
Me, my husband and daughter stayed here in March 2013, and we absolutely loved it. We wished there would have been a pool and hot tub, but for comfort, cleanliness and easy sleeping, I would stay here again.
March 26, 2013
Rated 4 out of 5 by Pfunkrasta Long black hair
My last stay was questionable at the Columbus Westin. There was a long black hair in the shower that wasnt mine. Additionally, the toilet didnt flush without three attempts and the desk lamp didnt work.
February 13, 2013
Rated 3 out of 5 by ConferenceGoer Friendly Staff, customer ervice options need improvement
The room was small, there is no free Wi-Fi in the room which is incredibly unfriendly for business, there is no available shuttle provided by the hotel. I have had better amenities at value hotels.
June 6, 2013
Rated 3 out of 5 by soco dingy room
the Westin Workout room they assigned me felt like an old meeting room that they had turned into a guest room. The place felt like a sweaty place. Bathroom was questionable in cleanliness.
October 19, 2013
Rated 1 out of 5 by Mich777 Tiny Room Hotel
Although hotel seemed to be newly remodeled the rooms where still like the old hotels. Small! Be careful on your way to the bathroom at night. You might run into the wall or dresser.
October 28, 2013
Rated 2 out of 5 by TGESG Expected better
This hotel needs to be remodeled. It does not seem to provide the quality I expected for a Westin Hotel in terms of the finishes and design. Perhaps you should consider a new interior design.
June 24, 2013
Rated 5 out of 5 by Grandpa A hotel with great character and great service
We stayed here for a recent wedding and it was fantastic. Great service and having the wedding and reception in the same place was wonderful. Kudos to the staff. They have service perfected.
February 25, 2013
Rated 5 out of 5 by Valentine57 So classy and comfy
We were in town for a wedding , and stayed with you. It was not our first time, and will not be our last. Your beds are wonderful , and the room was spotless. The staff is also exceptional.
July 15, 2013
Rated 3 out of 5 by BillMeme This hotel was disappointing
The only good thing was the proximity to the venue we were in town for. The food in Thurber Bar, including the coffee was cold when received and could not get any one's attention until it was time to pay the check, the bed was not "heavenly" as advertised, but pillows were hard and the bed not comfortable. The staff at the front desk answered questions in a manner that we were disturbing them and they were trying to get us away from the desk as soon as possible - even asking for a print out of our bill was a bother. It would have been nice to be advised by the desk, at check in, that there was a 5K run or something that would be playing music outside to wake us up in the morning, The sound-proofing in the rooms was non-existent, as heard other guests in the hallways and next door all night, and the toilet didn't work consistently. The very best thing about our stay was Dan, our breakfast waiter in the Cafe - he was superb. For the price, even though downtown and convenient, we have received better service at a motel and next time we will stay outside of the city and drive to the venue, even if more inconvenient.
November 18, 2013
Rated 3 out of 5 by Jperi Small Rooms
I've been staying with Starwood for years and this was the smallest room I've ever been in. I was almost able to reach the door from my bed. I expected more for platinum status members.
August 9, 2013
Rated 4 out of 5 by DoctorMike Hotel needs to be updated.
The lobby was different but elegant. The rooms were so-so. We could not open our closet door enough because the desk blocked the opening. The personnel was incredibly polite.
October 28, 2013
Rated 4 out of 5 by Theresa Staff is very helpful!
Everyone was very welcoming and helpful, especially Rasheeda at the front desk. We were given a room upgrade and microwave arrived promptly. Fitness room is awesome! Very satisfied!
February 1, 2013
Rated 5 out of 5 by Earl59 Classic Hotel
This hotel has the old classic feel and look. Rooms are nice size and well maintained. The restaurant is closed for dinner but the bar has very good food. Service was excellent
March 4, 2013
Rated 2 out of 5 by Meeksie Noisy!!
We were excited to spend our anniversary weekend at this historic hotel and go to the local show (George Strait) this past weekend. We drove 7 hours and arrived on Friday evening around 6:00. The concierge did not know about the show or of any places to eat in the area and told us most places would be full due to the Valentine's holiday. No problem. We ate in the hotel restaurant. The food was ok and the server, while attentive, was also pretty clueless about the area. The first night was terrible! The noise in the hallways and through the walls was unbearable. We could hear people screaming and yelling through doors and running up and down the hallway. The next morning we ordered room service and all the food was cold when it came to the room. We ate anyway so as not to complain. When we went to the lobby, we mentioned the noise from the night before and it was met with a condescending tone. We were told there was a large wedding party and a volleyball tournament. No problem. When we said it was our anniversary, couldn't they put us on a floor where the wedding party wasn't? The next night was even louder than the first. We slept so unfit that we arose early and left before checkout and drove for over an hour east before we stopped for breakfast. Very disappointed in this experience at the Westin.
February 19, 2014
Rated 3 out of 5 by Pancho789 Westin Columbus
They stay was fine overall. I expected a bit more from the Westin brand to be honest from my experience traveling abroad. The sleepers were missing and the AC was a bit noisy.
June 25, 2012
Rated 4 out of 5 by HershyGal Komen Race
Was in town for the SGKomen Race for the Cure and the hotel made all the participants staying at the hotel feel welcome from the SGK logo on the floor to the pink champagne.
May 20, 2013
Rated 5 out of 5 by Wes70 Fantastic
Perfect. Roomy, comfortable beds, friendly staff. The room was not ready when we got there, but they gave us free drinks while we waited. Very apologetic and nice about it.
April 8, 2013
Rated 5 out of 5 by BAUD VERY NICE HOTEL
The room seemed small. I thought that I was suppose to get a larger room. Also had problems with the phone not working. The maintenence person could not fix the phone.
January 4, 2013
Rated 2 out of 5 by buck400 flooded out
Room above mine flooded. Water came thru the vent in bathroom. SAhould have gotten a free room. Instead, got breakfast coupons at the hotel.
November 4, 2013