Rated 3 out of 5 by RWJewett Great Stay - Unreasonable Parking
The Westin Calgary is a typical Westin - comfortable bed, clean room, friendly staff. My issue is parking fees for this location are simply unreasonable. Both valet and self-parking are much more expensive than I have encountered at other Westin properties. Just be aware in advance so you are not caught off guard.
August 9, 2013
Rated 4 out of 5 by dankowtw Great hotel, but bed was awful.
Our room was clean and nice, but the bed was terrible and squeaked and soft like it was broken. We couldn't move during the night or it would wake the other other up. Both shelves in the shower kept falling off the wall as well.
Probably stay there again however (we would just make sure the bed was good upon entry ;)).
August 5, 2013
Rated 5 out of 5 by Lionel66 Staff friendliness and professionalism
The check in at SPG desk was expedient, professional and welcoming.
The service from Remi at the lounge and morning breakfast was excellent. A real professional and very welcoming.
August 4, 2013
Rated 3 out of 5 by Seekoo Pricing variations are strange
I was unable to get the hotels beat rate as a preferred guest.
I expect that this would be a privilege of membership.
August 4, 2013
Rated 3 out of 5 by Montanajimmi Cold room!
When we arrived in our lovely room, the temperature was short of freezing! It never really warmed up and when we asked if there was any way of really regulating the temperature, someone brought us a very small heater which did nothing to improve the situation! And where was the mini refrigerator?
August 3, 2013
Rated 4 out of 5 by travelingsoon Nice weekend in Calgary
Nice hotel with good location. Keg restaurant very handy. Suite nice size and comfortable. TV menu and remote very confusing. Tried to get music and could not. Charged me for a movie I did not order. Must have pushed a wrong button looking for the music. Valet service was very good. Email of bill before checkout was great and handled very well.
July 22, 2013
Rated 4 out of 5 by Cindy50 Front Desk Staff
Were very nice and tried to be helpful but some of them could use more training. We had 4 rooms booked way in advance, but they were not close together. Also on check out, one room bill was incorrect and there was an overcharge.
July 22, 2013
Rated 1 out of 5 by Eskie Rude Staff
Very expensive -$500+ for 2 double rooms, would not take SPG points. All staff except the Bell-boys were very rude! Run-down hotel for a downtown location! Sure it was Stampede time but that's when you should be at your best, not just gouging for money!
July 19, 2013
Rated 2 out of 5 by YYCCHIC Below Expectations
I stay at Starwoods hotels whenever i can, and my stay at the Calgary Westin has to be the least enjoyable. The room did not cool, the toilet did not flush properly and most annoying of all, the front desk messed up my invoice and billing three times. Even after spending considerable amount of time with them fixing this, i still was overcharged by $600. They are slow to call me back to fix this and do not show any appreciation for the inconvenience caused me. Worst hotel customer service ever. I will never go back there.
July 19, 2013
Rated 5 out of 5 by compassgord Close to everything.
The Westin was close to everything we wanted to see. My wife and I were able to walk where ever we wanted to go.
July 6, 2013
Rated 5 out of 5 by Dmed Over and above!
I would like to commend the entire Westin Calgary staff for their service during the unexpected extreme situations the past few days! Over and above excellent service, always with a smile during the worst flood in Calgary history. From the Bell Hops, Front Desk staff to management, I am so impressed with Westin staff..one word amazing!
June 22, 2013
Rated 4 out of 5 by Rick079 Excellent staff and service, only drawback is shower
The staff is extremely attentive and friendly. Rooms are nice and everything was clean and comfortable. The only drawback to the whole experience is one of the worst shower designs I've ever experienced! The bathroom is very small so I understand the dilemma, but a shower where you virtually have to stand up against the wall to get rinsed is a problem to say the least. Due to the design water ends up out on the floor anyway.
June 16, 2013
Rated 4 out of 5 by Diplo The staff is GREAT!
The airline lost my luggage. Taryan at the concierge desk offered me toiletries. In the morning when my luggage still had not arrived the front desk had a suite sent up form me so I did not have to attend my meetings in jeans and a t-shirt. I was not expecting this type of service. I was just amazed. The hotel staff did more for me then the airline who lost my luggage.
June 13, 2013
Rated 5 out of 5 by 2jays The Calgary Westin
We stayed at the Calgary Westin from June 5 through 9th. The Room was lovely, very quiet even though there was a construction site across from our room. We used the pool which was kept at a lovely warm temperature. The cleaning staff were fantastic. She checked each day to see when we wanted the room done and it was done when we wanted. She gave us the extra decaf coffee we needed each day. The concieige was a great help each day finding activities for our grandchildren, and the valet found us the cabs we needed for our group within a few minutes. The hotel was very busy but you wouldn't know it - everything is done to make sure each person feels important. All in all I would recommend this hotel to anyone.
June 10, 2013
Rated 3 out of 5 by Not2happy Check-Out issues
Had to flush the toilet 2-3 times just toilet paper to go down. Small bathrooms with only 1 face towel. I had to ask for my bill at check out and explain how payment was made. At the airport I reviewed my bill and found out I was charged for North American calls when I had the North American telecom pkg. If I hadn't had to request my bill I might not have caught these extra charges. Also, I was there with a conference and missed the booking deadline by a couple of days. Was charged the full $269 rate as opposed to the $179 rate. Even called the hotel to see if the could squeeze me in under the conference rate for 3 nights. No luck.
June 10, 2013
Rated 1 out of 5 by 123Canmore Room too tiny
The room was so tiny that if I was a larger person I would not have been able to enter the shower stall (no tub), water covered the bathroom floor by the time I was done. My husband actually showered elsewhere. Fridge had a note on it that is was not a cooling unit, either fix it or remove it. I have never stayed at the Westin and was looking forward to it, was disappointed. The staff we encountered were great.
June 10, 2013
Rated 2 out of 5 by frank Recent visit
The TV system is horrible. It doesn't work.
Also, this is the first hotel I've ever stayed in in my travels around the world that wouldn't allow me to check-in without photo ID. Ridiculous.
June 8, 2013
Rated 5 out of 5 by MarathonGirl Wow!
Every interaction with hotel staff was excellent. It was obvious that they pride themselves on exceeding expectations.
May 28, 2013
Rated 5 out of 5 by David Our stay was excellent
Everything was to a very good standard at the Westin and we would stay there again if we go to Calgary. If a "quiet floor" could be organised for guests who are, say, mature couples, it would be an advantage. I say this because there was a lot of noise in the corridor at intervals up to around 4.30am from inconsiderate guests coming in late, shouting and banging doors. Not the fault of the hotel, of course.
May 28, 2013
Rated 5 out of 5 by YEGRunner Great hotel in Downtown Calgary
We stayed there for the Scotiabank Calgary Marathon, and having stayed in many Calgary hotels over the years, I'd have to say The Westin is now the only hotel we'll stay in from now on! Beautiful, modern rooms; amazing, comfy bed; great location right by Eau Claire, 8th Ave, pubs, restaurant, shops etc; and most of all - extremely friendly and attentive staff (as anyone who has been to Calgary enough times can tell you, 'friendly' is not the word you necessarily hear most often!). And they didn't just 'put up with' the folks in for the marathon, they truly made us feel welcome - even offering complimentary 'late checkout'. The fact that The Keg is attached to this property doesn't hurt either :). Highly recommended.
May 27, 2013
Rated 4 out of 5 by Dddd Fit the bill
Overall there were no surprises which is what I want.
One suggestion... Auto door opening for doors into the hotel from underground parking. Tough to open and hold open the door with suitcases and other bags in hand.
Also wonder why there is so much temporary support for most building columns in the underground parking area. Is the building becoming unsafe?
May 21, 2013
Rated 4 out of 5 by Mckitty134 Central location giving easy access
We enjoyed our brief stay and would definatley return to Calgary. The hotel was excellent,however compared with the other hotels we've used on this trip the room was on the small side. Excellent evening meal in the Steakhouse restaurant, steaks to die for!
May 13, 2013
Rated 4 out of 5 by Rick Great features
Good hotel. Nice rooms and my son has stayed here twice for the Mac' s hokey tournament.
May 12, 2013
Rated 3 out of 5 by sk8rmom4ever Great hotel, staff needs improvements
I was very disappointed with staff at this Westin Hotel in Calgary.
Concierge services were very poor and staff either lazy or not knowledgeable; we were not directed or advised properly and found out the next day (with daylight) how easy and close by it would have been to find what we were looking for instead of hopping around town (luckily Calgary is relatively small)
I asked a clerk at the registration desk if the restaurant offered gluten free options and she did not even know what I was talking about until a colleague stepped in and gave me the answers (yes you do have GF option).
A change of name request in the invoice had to be asked twice, the first time was not completed.
I am not going back to this hotel for sure.
May 9, 2013
Rated 2 out of 5 by Jojo5259 Don't eat breakfast here
Food was mediocre at best but the real annoying factor was the $11 we were charged for 2 small cups of coffee. Seriously $5.50 per cup that's twice as much as a Starbucks Venti coffee and we all know Starbucks is over charging. Westin you need to do some market research and stop gouging your best customers.
May 6, 2013
Rated 5 out of 5 by Ross28 Love this Hotel!
When we arrived at this hotel, the front desk clerk told us they did not have our reservation on file. We showed them the email and she checked us in at the price that was shown on our confirmation email. All staff were very helpful and accomodating, the room was exceptionally clean and comfortable. We were on the 16th floor, and even though there was construction going on right across the street from us, we didn't hear a thing! This was a major plus, as we were travelling with two small kids.
Our experience at the Westin Calgary was awesome - we woud definitely stay here again!
May 5, 2013
Rated 4 out of 5 by seekingSerenity Great Team of Professionals
The folks employed at this location are top notch as expected. They went above and beyond to make my stay as efficient and enjoyable as possible.
Highly recommended and will stay again without hesitation.
April 17, 2013
Rated 5 out of 5 by JoJoYYC Unexpected Upgrade!
I received an unexpected, but very pleasant ,upgrade to my room to the executive tower and WOW, what a great room and view. Room was spacious & clean, and the 17th floor was extremely quiet & peacful. Thanks Westin!
April 15, 2013
Rated 5 out of 5 by Whitney Amazing service
I work in the customer service industry so I always notice when I receive exceptional service. The girl at the front desk was so friendly and helpful. I forgot my hairbrush so my boyfriend went to a store to find one. He couldn't find one so asked the girl if she knew of a store around. She asked what we needed and ended up giving us a brand new brush. It was something so small but made a great impression.
April 11, 2013
Rated 5 out of 5 by Toto Room Comfort
The only reason I gave you a "GOOD" rating for room comfort was because thete were 4 of us and the room felt small. We were bumping each other trying to get into the bathroom. But the mattreses were very comfy. So that was important ;-) Overall, Excellent Hotel. We would definately stay there again.
April 10, 2013