Rated 4 out of 5 by Tom99 Room Comfort
Temperature control needs further improvement.
- fan constantly runs
- adjustments to stop fan is to increase temperature, however then the room gets too warm, there is no way to get it comfortable and quiet the fan
- due to above problems - room remains too stuffy and dry
- in general this needs much improvement
January 18, 2013
Rated 5 out of 5 by crittergal The staff at this hotel are AMAZING!
The staff at the Calgary Westin were responsive, friendly, and helpful; I just cant say enough about how great they were! I have to add that the food was fantastic as well. We had Alberta beef for our awards dinner and you could have cut it with a butter knife. Kudos to the whole Westin team!
April 11, 2014
Rated 5 out of 5 by rmng Place to stay in Calgary
overnight stay, here to see the stampede
July 12, 2014
Rated 4 out of 5 by ilow007 Great Staff
Proximity to downtown attractions, as well as the hotel staff were excellent to deal with. Very attentive and very polite staff.
June 30, 2014
Rated 2 out of 5 by Jojo5259 Don't eat breakfast here
Food was mediocre at best but the real annoying factor was the $11 we were charged for 2 small cups of coffee. Seriously $5.50 per cup that's twice as much as a Starbucks Venti coffee and we all know Starbucks is over charging. Westin you need to do some market research and stop gouging your best customers.
May 6, 2013
Rated 5 out of 5 by CanadianTraveller321 Attentive and Polite Staff
The Calgary Westin is an elegant, modern hotel which has all the conveniences a business traveller would need. But the thing that caught my attention and matters a lot to me is the staff. They are polite, attentive, and demonstrate their desire to help make your stay as enjoyable as they can.
March 21, 2014
Rated 4 out of 5 by Carlita Great Hotel to Stay At
The staff is always looking to please you, I forgot my umbrella & they immediatly found one for me. I love staying at this hotel for my business trips.
June 23, 2014
Rated 5 out of 5 by DougB262 Envriomentally aware
I ironically checked in on "Earth Day" and it was nice to be offered Green Housekeeping. I don't change sheets & towels everyday at home and don't see the need to do that on the road. The bonus was you could either take a voucher for food or 500 SPG points!
A nice touch!
April 25, 2014
Rated 5 out of 5 by Toto Room Comfort
The only reason I gave you a "GOOD" rating for room comfort was because thete were 4 of us and the room felt small. We were bumping each other trying to get into the bathroom. But the mattreses were very comfy. So that was important ;-) Overall, Excellent Hotel. We would definately stay there again.
April 10, 2013
Rated 4 out of 5 by Kevyn Good Night Sleep
Great location. In walking distance to everything I needed in downtown. Close to Eau Claire Market. Parking is a bit expensive. 19.95 for park yourself in parkade. Parkade is heated. Front desk are helpful. Extra charge for Wi-Fi. Had a wonderful sleep. Room very quiet, and clean.
March 31, 2014
Rated 3 out of 5 by baileyb Experience
in general, my room was clean, but not comfortable. Front Desk Clerk would not upgrade me because i was not a Goldmember of LHA. however,i am a member. Please know that my colleague who reports to me was upgraded, overall the room is clean, but not comfortable.
May 1, 2014
Rated 3 out of 5 by Montanajimmi Cold room!
When we arrived in our lovely room, the temperature was short of freezing! It never really warmed up and when we asked if there was any way of really regulating the temperature, someone brought us a very small heater which did nothing to improve the situation! And where was the mini refrigerator?
August 3, 2013
Rated 4 out of 5 by Helena17 The staff was extremely professional.
The hotel staff went out of their way to quickly and effectively meet my requests. I was also pleased to participate in the green program. This program makes sense and I enjoyed my small gift.
June 9, 2014
Rated 4 out of 5 by TJ70 Welcoming staff
Comfortable rooms. In hotel restaurant facilities ok if not outstanding although food good. Great staff.
June 29, 2014
Rated 4 out of 5 by Heather8 Never received points for enrollling in the Green Choice program
I would have given this hotel 5 stars except I never was credited my 6 nights worth of points at checkout for enrolling in the Make a Choice Program during my last stay. Called customer service to follow up and still no luck. Next time I will be will sure to ask for documentation upon checkout.
September 7, 2013
Rated 3 out of 5 by bobbo fire alarm safety comment
During the 2am fire alarm on Feb 27, I did not see hotel staff effectively directing hotel patrons what to do. Hotel staff were not visible. Orange safety vest stored in the lobby for staff may have helped this. Training on where guests should muster and how staff should direct them is needed.
March 1, 2013
Rated 4 out of 5 by Julianna Friendly staff
I would suggest that you let your guest know about the construction that is going on next to the hotel.
I was hoping to sleep in and was woken up at 7am by the construction noise.
If the person is awake early it is not a problem, but it your guest wants to sleep longer it is very inconvinient
February 4, 2013
Rated 5 out of 5 by Gemini636 This hotel was higher end and great location
the hotel was updated and clean. Very comfortable. No Jacuzzi was the only down point. Centrally located. Would stay again
June 23, 2014
Rated 4 out of 5 by don0007 average hotel, excellent staff
This hotel is looking a bit tired. The towels and facecloths were like using sandpaper. I was quite disappointed to see the bathroom laundry so poor, when the room rates are high enough this should not be the case. The staff in the restaurant was first class as was the food quality.
November 12, 2013
Rated 5 out of 5 by HoustonGabe Amazing Staff
Aside from the excellent rooms, the best thing about this hotel is the staff! I have stayed in Calgary at this hotel 5 times in the past 4 weeks, and would like to thank several of the staff members for making the experience that much better.
Akila, at the front desk was very helpful with locating boxes of supplies that my company had shipped to the hotel. She even remembered my name when I walked in the front door!
Pallavi, with banquet services, spent extra time with me helping to ensure that our group's meeting room needs were met. She also managed to remember me from one week to the next.
And finally, Annie T., in the breakfast room, was always very nice and extremely friendly, (and always remembered to bring a to-go cup of coffee for me).
Big rooms, nice views, fancy amenities are easy to forget. It's the little things, the personal touches, that make a stay enjoyable. For all of these and many others, I would like to thank Akila, Pallavi, and Annie for making these past few weeks truly memorable.
October 2, 2013
Rated 1 out of 5 by Schube Only if all other hotels were booked up
Old, tired and dirty rooms. Long past due for a remodel.
This hotel is for business travelers only. Definately not suitable for any romantic getaways.
As soon as I saw the facilities, I wanted to leave. Hotel staff advised that I would have to pay even if I chose to leave. Nice!
September 26, 2013
Rated 4 out of 5 by JLVB wonderful, would stay again!
Had a wonderful stay. Beds were extremely comfortable and the staff responded quickly to all my requests (room with a fridge, a humidifier, spoons/bowls). Would absolutely stay again!
June 3, 2014
Rated 4 out of 5 by famTexas Maykin: A Rockstar in Housekeeping
Just want to tell the world about a wonderful exprience I had at the Calgary Westin last week. Housekeeper went WAY out of her way to sew on a button to my blazer without being asked to do so. Her "servant's heart" was very much appreciated. The world needs more Maykin's in it.
September 30, 2013
Rated 5 out of 5 by spro great property
overall a great property.
July 4, 2014
Rated 1 out of 5 by Upsetcusomter This hotel needs to work on customer services
Our stay was none other than horrific in regards to customrer service. The front desk clerk really could use a course or two in ediquite as well as the bell man.
June 9, 2014
Rated 5 out of 5 by nathaniel13 Brilliant!!
I absolutely loved this hotel! Staff were great! I was able to check in very early and the rooms were very clean.
I would recommend this hotel for pleasure, business, and maybe even a vacation. With a great location you are near a mall and the main hub of Downtown Calgary!
November 11, 2013
Rated 5 out of 5 by JP09 great
great time would recommend the hotel to everyone.
June 30, 2014
Rated 2 out of 5 by Tangible HOT!
No Ac in the winter. Sure gets hot on any floor above the 5th
Hardly slept the 3 nights I was there.
Bring a fan because I don't think they have any. I asked but did not get one
I stay at this hotel alot but it has changed this past year. not as nice as it was
March 12, 2014
Rated 5 out of 5 by AmyG Great service and beautiful rooms
My partner and I stayed at the Westin and were 100% happy with the service & the beautiful room! Nothing was a problem for the staff anytime we asked a question everything was done with a smile and ease. I would defiantly reccomend and stay here again. What a great hotel!
January 2, 2013
Rated 4 out of 5 by Geoff67 Westin Calgary
Overall the Westin Calgary is a very nice hotel living up to the comfort you expect from Westin Hotels. Well located downtown, with all the amenities, friendly staff, and well appointed rooms. The only downside would be it is overpriced compared to other Westin locations.
September 24, 2012