Rated 3 out of 5 by estyB This hotel fell short
My husband and I decided to get away for a few days and were so disappointed to find a few things in our room not working properly. The mini bar was broken, as was one of the phones in our room. They replaced the mini bar with another small refrigerator but there were no snacks or drinks to chose from. Then the tv didn't work and pay per view was our for our entire stay! I felt like I was in a second class motel Even after we complained at the desk we didn't get a room change. Very disappointing!
May 23, 2013
Rated 4 out of 5 by Mo41 Great location
Great hotel in a good location for business or pleasure. Downtown and all that brings is a short walk away, but the harbour location is good for relaxing, walking or nightlife in Summer.
The room was good, well sized and confortable. On arrival, there were a few cleaning issues, such as rubbish in drawers, bathroom mirror not great, but service during the week was superb.
The pool area is really good, and not overly warm or stuffy. We also liked the bar/lounge, and the small giftshop was well stocked.
The 'not a fridge'-fridge was absolutely useless and was really dirty. Just take these out Westin. The milk is warmer after a couple of hours in there than in the room. Why bother?
The biggest plus for this hotel is the warm friendliness of the staff, in all departments. Well done to the team.
June 2, 2013
Rated 4 out of 5 by Arja North meets Westin
Staying at the Westin significantly eases the process of business travel. In one brief phone call a Westin rep recommended this particular hotel location to shorten my travelling distance while in Toronto, was accommodated for early arrival, and saved money because I prepaid for the room. I received courteous and pleasant service from staff - by parking attendant to the receptionist. I am going to request the same room I stayed in the next time I travel because the view of the Island is fantastic.
October 24, 2012
Rated 2 out of 5 by BusyBee Declining
We've stayed at the HC on several occasions and always found it to be great. This trip was different. The room we got was very tired and not up to Westin standards as far as cleanliness. We asked to be transferred but were told that we were early for check in and no rooms were clean yet (230pm) . We had places to go and people to see so we just took the room, but I must say that I now doubt ill be back. We were also charged for the in room 2 cups of coffee which as never happened in the past.
May 27, 2013
Rated 4 out of 5 by Vick Truely An Amazing Hotel
I must say the hotel was amazing; the staff was great, room couldn’t have been better. My only issue was that we were referred to the hotel by a family member and booked with a special rate. Once I got to the hotel they informed me that I need a verification form from the person who referred me. If I had known ahead of time I would have arranged it but got no notification of any sort. I think that this situation could have been handled differently and was quite upset with the additional charges.
February 8, 2012
Rated 4 out of 5 by Tainee This hotel is business friendly.
I always enjoyed staying in Westin Harbour Castle every time I am in Toronto. The location is excellent, the view from my room is excellent (lake view all the time), checkin is fast and straight forward, the Concierge is helpful and knowledgeable. I also appreciate the free one hour wifi connection in the lobby everyday. However, Housekeeping needs improvement, dust behind and under furniture, soap and shampoo not replenished regularly. One day our room not made, I had to call Service Express.
May 8, 2012
Rated 5 out of 5 by Grapecrush262 Very Comfortable Stay
We loved our room - we had an awesome lakeview. The room was very clean and comfortable. Staff were very attentive and pleasant to deal with. Cannot wait to come back!
November 3, 2013
Rated 3 out of 5 by PhillyFan Tobacco smoke issues
Good location. Great view of lake. Good service by bell. Room was fine when we checked in but upon return from evening out, room had strong aroma of tobacco. Hotel does not have deionizers and couldn't change room. HVAC was loud and didn't help smell (may have made worse). We were told room would be 'fixed up' the next day. Whe re returned to room later in day, only had fragrance mixed in with tobacco smell, not deep cleaned and no change in HVAC filters as we suggested. We finally had our room changed but new room also had smell of tobacco, though less.
Hotel needs deionizers, ability to deep clean rooms, and willingness to change filters and do whatever is needed to make the room tolerable. Different type of smoke detectors should be evaluated to 'catch' offenders who make others miserable.
June 20, 2012
Rated 4 out of 5 by JOB3600 Nice People but...
When we arrived, the check in procedure was well-greased and we were up to our room quickly. However, the room safe was loose and a repairman had to come up to fix it. Then, our television came on spontaneously at odd hours, daily around 1 to 2 AM and had to be turned off. It also came on at other hours, as if the people next door or somewhere could control the darn thing.
The staff are great and very efficient, pleasant, and helpfull. Location is central and the view of the lake is a bonus.
July 28, 2012
Rated 5 out of 5 by Mpirozzo AMAZING STAFF
overall the hotel is great; location, service, cleaniness etc.. but the staff is just amazing they need their own shout out, I was staying here over the weekend & was in the lobby with friends discussing places to go shopping when one of the staff I believe his name was Andrew approached us apologized for interrupting & provided many great suggestions as we were about to exit the lobby he came back upto with a map in hand & directions to get to where we needed.
August 21, 2013
Rated 3 out of 5 by AlyJ Did not meet my expectations
The hotel itself is nice, but the rooms need deep cleaning. The furniture was covered in heavy dust to the point that I did not want to place my belongings on the desk and dresser. The baseboards are thick with dust and cobwebs. At a glance the room looks clean but it's not. It appears as though Housekeeping is due for some in-service training.
October 15, 2013
Rated 4 out of 5 by dckate The Hotel on the Beautiful Lake
The staff was extremely attentive, helpful, and pleasant. At the SPG desk, there was a slight backup - another staffer popped right out of the office to relieve the time pressure for us. The Mizzen breakfast buffet was great - not cheap at $22 but very complete and good. Our room was small-ish, but clean and overlooks Lake Ontario and the ferry slips below - a fascinating view any time of the day! A bit difficult to enter the hotel because of construction but that will pass, I'm sure.
June 10, 2013
Rated 5 out of 5 by FlyDog Excellent Service
My organization used The Westin Harbour Castle as our host hotel. The hotel appearance and staff matched the level of elegance required for our guests.
Personally, I had an issue during check-in. The manager on duty at that time, Jeffrey, was extremely professional and accomodating in working with me to find a resolution.
We will definitely use The Westin Harbour Castle as our host hotel for our function next year. I will also definitely choose the hotel next time I travel to Toronto.
August 30, 2012
Rated 5 out of 5 by Shelley123 Short Break
We arrived tired after a very long journey from the uk. Booking in was prompt and was asked if the room that our travel agency had booked for us was suitable. I asked if they had a room with a nice view and was allocated a room overlooking lake ontario, This was fantastic.. We didn't eat at the hotel as there were plenty of restaurants nearby.
Gym and pool were great with a nice outside area for catching a bit of the sun.
All staff were approachable and professional.
July 30, 2013
Rated 2 out of 5 by craxyrunner This hotel is great
Thank you so much for the great service, I was especially impressed that arriving late that there was great food and wine list available at the extended bar. It was great to see that I could have the most wonderfull meal that most hotels will take advantage of. I had the pleasure of attending the Unifor convention on the long weekend I have the most respect for all of the employees that I am sure went above. Thank you all Excellent
September 10, 2013
Rated 2 out of 5 by SG1980 The hotel needs improvement
I stayed alone in room 714 this week and I was disappointed with the service and the hotel. The phone instruments in my room didn't work. I wasn't informed that I am getting a room with a special needs washroom. The water would flow out to the rest of the floor b/c there was no bath-tub and the shower curtains were too short. My cooler didn't work, and when I asked for a bar fridge the lady replied to me that I will be charged extra, when I have never paid for a mini fridge in any of the other hotels in North America. We weren't informed that WiFi was charged, when many of the small coffee shops and big hotels have free WiFi. There was too much noise from the room next to me. I couldn't sleep the first night of my stay there.
The food catered at the conference was good. The fitness facility was decent.
February 23, 2013
Rated 3 out of 5 by Jerry83 It was ok
Asked for a king bed at checkin, was acknowledged of my request but was given a queen. The room was handicap accessible and was very difficult to use the shower. Had to call to get cleaned every time I used the shower. Cleaning staff was fantastic.
Ordered beverages to the room, after a 30min wait I called back to confirm, and was then told I had to go to lobby to purchase them. Which turned out to be just after last call, so never did get them.
No active ATM in hotel.
July 14, 2013
Rated 5 out of 5 by pinkkaholicc Great experience
Juan helped me with my check-in and he had exceptional customer service. He definitely went above and beyond my expectation and my stay at the Westin was very enjoyable. I will definitely make sure to return.
October 28, 2013
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
May 11, 2013
Rated 2 out of 5 by Irishowl Average - Could be Great
The location is excellent. We had a warm greeting. Unfortunately, our room, which was very nice, had a room of loud drunks next to us. They kept us awake. They left and we finally got to sleep. they returned at 3:20 AM , drunk and loud. Has to call security. They finally came and got them quiet. However our peaceful night's sleep was lost and what was to be an enjoyable evening was not. I thought the hotel should have adjusted bill for this. They did not. Internet should be free.
April 3, 2012
Rated 2 out of 5 by bobby48 Guest service deficiency
Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed.
November 28, 2012
Rated 5 out of 5 by Mother15 ABOVE AND BEYOND!!!!!
We arrived very early in the morning and were only staying overnight. I purchased two rooms, but they were not ready for us when we arrived because check out was not until 11 or 12. We expected to wait awhile for the rooms but the attendant at the desk said she would put a rush on it. Indeed she did. We had our rooms within the hour and also beside each other which I had requested. They went above and beyond and I would not hesitate staying here when in Toronto. Thank you staff
April 29, 2012
Rated 3 out of 5 by generalmotors2135 Need to upgrade rooms
Very high priced for what we received. Not even a microwave, which I have had in hotels for 79.00/night. It cost me 249.00 for one night plus 40.00 parking . That is 300 plus taxes tips etc. Needless to say I spent 2 nights! Then very sad to find out from other guests that they paid 100 less than I did. Baggage guy rushed us beyond belief when no one was even checking out. He dropped my sons skates which bounced off the pavement and resulted in me having to take his skate blade in to be returned upon arrival home. Not to mention he dropped our bottles of alcohol and my nine year old daughter noticed he had punctured a beer can upon jamming our luggage in to our trunk ! Which she in fact had to run to the garbage can. He quickly held his hand out for his tip, which we gave. We will not ever stay there again!
January 5, 2013
Rated 3 out of 5 by GL13 a Westin that could be anywhere on Earth
I stay at a lot of Westins, of variable quality, and this one is at the better end of the spectrum. Comfortable room with a sofa and a good desk, though the bathroom was cramped. In-room menu identical to that in a dozen other Westins -- tasty, but can't you try to reflect your geographic and cultural location in the menu somehow? Very friendly staff -- hey, this is Canada! Good location if you need to reach major highways quickly, but harder if you want to explore on foot.
January 20, 2013
Rated 5 out of 5 by SusanD Best Service
I was a little disappointed with our stay at your hotel - as the room wasn't what we had reserved and there were very loud neighbours in the room next door - which kept us up most of the night. We did phone down and security came but they were still loud. In the morning asked for a late check - no problem. And when checking out, Laura was able to make a decision to help us with the above concerns which was more then fair. Our stay ended on a very positive note. Thank you!
January 22, 2013
Rated 5 out of 5 by Snoopy Exceptional Staff
We were here for our company (Hatch) dinner & dance. The check in experience was amazing, I was really impressed when the check in agent came around from behind the counter to personally greet me & hand me my room access card. The valet parking staff were extremely pleasant & helpful.
Finally special mention goes to our server at the dinner & dance. Don't know his name but we were seated at table 19.
Our stay was way beyond our expectations and we will certainly be back.
February 9, 2012
Rated 3 out of 5 by gadget11 It is what it is
Big hotel with - conventions, towers, etc. - but it has problems. It feels old - the carpets in hallways, chips in door paint, small tubs, etc - and it is dark. Toilet was not functional on arrival I believe because I was sent up before the housekeeper had cleared the room for occupancy.
Why are all the room so huge? Everyone whom I knew at the meeting was there alone and would have been happy with half the space and 2/3 the price.
I didn't understand that "green" meant no cleaning. I thought it meant only don't change sheets and towels.
And until Queens Quay catches up with downtown, prospective guests should know that there are no serious restaurants or activities at the forlorn waterfront.
But I had several scheduling problems with arrival and departure and the desk staff was wonderful and gracious. Many thanks.
March 7, 2013
Rated 4 out of 5 by Ocram Great Location
This hotel has the best location, beautiful view of the lake and the city.
But the SPA experience was not acceptable to me. I required information via email, from the website, regarding a massage. I asked about the rate and what hours as I was in conference all day would like to relax and end my busy day with a massage. Two simple questions, and they never replied to me. Very disappointing. I would have liked some kind of reply. You do not need to post this review.
March 4, 2013
Rated 4 out of 5 by Maggic beyond expectation
Went for a Stones concert weekend as the hotel is two blocks from the Air Canada Centre, small drawback was the road construction in front of hotel and some difficulty getting the car to the front door. Great accommadations, fantastic view of the lake. Restaurants and bar were good, really great service in the bar area. Best surprise was the hotel has a squash court and they can provide New Balance workout clothing and shoes... really made a great impression
May 28, 2013
Rated 5 out of 5 by parkgirls Great service
We enjoyed it so much last year that we reserved a terrace room again this year,overlooking the lake.At the check in,Taylor noticed the room we were assigned did not have a direct lake view and researched to find us a nicer view and one that was ready for us to check in.He sent us up and the view was not great and he then changed us to a better view room,unfortunately,the lock on the terrace was was broken.Taylor came up from the front desk himself to show us another room on the same floor with a great room and it was ready immediately.Also,I requested a lighter bed covering since the down comforters are much too heavy for the summer,and Susanna,our housekeeper was very accommodating and the next day our bed was made without the heavy comforters but with a nice light blanket as requested.All in all it was another very enjoyable stay in Toronto at the Westin!
August 19, 2013